--- description: Review of Akita Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Akita | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Business Intelligence Platform](/directory/4336/bi/software) > [Akita](/software/124429/akita) # Akita Canonical: https://www.softwareadvice.ie/software/124429/akita Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/124429/akita?page=2) > Akita is a cloud-based customer success solution designed to help businesses identify upselling or cross selling opportunities and reduce customer churns. The application enables administrators to create customer segments, track usage data to generate health scores and monitor account health. Customer success managers can use the application to trigger predefined workflows based on customer activities and behavior. Akita allows supervisors to send automated alerts to customers for overdue invoices, open support tickets, ratings and more. The integrated inbox system lets professionals consolidate customer data including tasks, emails, NPS surveys and help-desk tickets. Akita comes with an application programming interface (API), which facilitates integration with several third-party platforms, such as AWeber, Slack, ActiveCampaign, Agile CRM, Hubspot, Pipedrive, QuickBooks, Salesforce, SugarCRM, Stripe and more. Pricing is available on monthly and annual subscriptions and support is extended via phone, email, live chat and other online measures. > > Verdict: Rated **4.4/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 8 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Akita - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$160.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Price is per user per month with a 2 user minimum. Unlimited users for the first month. Save 20% with our annual plan. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Brazilian Portuguese, Dutch, English - **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada and 92 more ## Features - API - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Alerts/Notifications - Behavior Analytics - Behaviour Tracking - CRM - Churn Management - Communication Management - Configurable Workflow - Contact Management - Customer Data Management - Customer Database - Customer Engagement - Customer History - Customer Management - Customer Profiles ## Integrations (38 total) - ActiveCampaign - Agile CRM - AllClients - Basecamp - Billomat - Brevo - Capsule - CheddarGetter - ClickDesk - Close - Customer Thermometer - FreeAgent - Freshdesk - GetResponse - Harvest ... and 23 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Business Intelligence Platform](https://www.softwareadvice.ie/directory/4336/bi/software) ## Related Categories - [Business Intelligence Platform](https://www.softwareadvice.ie/directory/4336/bi/software) - [Sales Enablement Software](https://www.softwareadvice.ie/directory/595/sales-enablement/software) - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) - [Competitive Intelligence Software](https://www.softwareadvice.ie/directory/4206/competitive-intelligence/software) - [Customer Success Software](https://www.softwareadvice.ie/directory/4628/customer-success/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews) 2. [Skalin](https://www.softwareadvice.ie/software/322799/skalin) — 4.9/5 (55 reviews) 3. [Custify](https://www.softwareadvice.ie/software/148852/custify) — 4.9/5 (122 reviews) 4. [Customerscore.io](https://www.softwareadvice.ie/software/524566/Customerscore-io) — 4.8/5 (17 reviews) 5. [monday CRM](https://www.softwareadvice.ie/software/348745/monday-sales-crm) — 4.7/5 (453 reviews) ## Reviews ### "Better customer satisfaction" — 5.0/5 > **Julian** | *18 February 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Akita has allowed me to improve a more personalized attention for clients by giving them more support and being clearer about the possible problems that each one presents. It has allowed me to have a more organized work in the control of the tasks carried out and those that remain to be done and with my work team to keep ourselves informed of each project and complete it. > > **Cons**: Akita is good and has shown me that I can trust the functions that are optimal for the performance of my work. > > It is fabulous for keeping an entire team informed of the tasks to be carried out and thus having equitable and orderly teamwork. ----- ### "Love st first sight Definitely the B.O.A.T" — 5.0/5 > **Mercy** | *22 May 2024* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: The customer service is legit Essy to use User interface is simple Satisfies all your needs > > **Cons**: This platform is the best i gind nothing to state as a dislike ----- ### "Cannot recommend at all" — 1.0/5 > **Iva** | *11 November 2024* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: Incredibly buggy, terrible design, horrible UX > > **Cons**: I had a chance to try the tool free of charge - I've never seen such a buggy tool. > > Was testing it for a couple of weeks during summer 2024, every day there was something else which was not working, in the end I decided to search for another tool. ----- ### "Akita est une bonne application" — 5.0/5 > **Gloria** | *21 November 2023* | Investment Banking | Recommendation rating: 1.0/10 > > **Pros**: Akita est une très bonne application. Il est bon de l'utiliser > > **Cons**: Étant donné que cette une logiciel on rencontre des problèmes de connexion. ----- ### "It does what is offering" — 5.0/5 > **Pedro** | *16 March 2024* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Good set of options and features which makes it a great solution > > **Cons**: Sometimes it's not as easy to use as we wanted to ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/124429/akita?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/124429/akita) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data