---
description: Review of Ameyo Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
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title: Ameyo | Reviews, Pricing & Demos - SoftwareAdvice IE
---

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# Ameyo

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> Ameyo is a customer experience management solution that helps businesses leverage their call center resources to improve customer satisfaction. The software is available both in cloud-based and on-premise deployment options.


Ameyo offers inbound and outbound contact management functionality. The inbound contact management features of the product include automated call distributor (ACD), virtual queue management, interactive voice response (IVR) and missed call alerts. This functionality queues all the incoming calls and routes them to the most available resource to answer customer query.


The outbound contact management features predictive dialer, preview dialer and call recording modules. These features help customer agents prepare for their calls and analyze call data to improve performance.


Ameyo features omnichannel contact management, allowing businesses to engage with their customers using voice, email, social media and ticketing communication channels.


Ameyo is available on a subscription basis. It also offers a perpetual license for a one-time fee. Support is offered via email and phone and through an online knowledge base.
> 
> Verdict: Rated **4.2/5** by 100 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 100 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support | 3.8/5 | Based on overall reviews |
| Value for Money | 3.9/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Ameyo
- **Location**: Gurgaon, India
- **Founded**: 2013

## Commercial Context

- **Pricing Details**: Contact sales for a custom quote
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile)
- **Supported Languages**: Arabic, English, French, German, Portuguese, Spanish
- **Available Countries**: Australia, Bahrain, Botswana, Brunei, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Central African Republic, China, Djibouti, Egypt, Equatorial Guinea, Ethiopia, Gabon, Gambia, Ghana, India, Indonesia and 45 more

## Features

- AI Copilot
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Blended Call Centre
- CRM
- Calendar Management
- Call Centre Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing

## Integrations (6 total)

- Freshdesk
- Salesforce Sales Cloud
- SugarCRM
- Talisma CRM
- Zendesk Suite
- Zoho CRM

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software)

## Related Categories

- [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software)
- [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software)
- [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software)
- [Inside Sales Software](https://www.softwareadvice.ie/directory/3602/inside-sales/software)
- [Telephony Software](https://www.softwareadvice.ie/directory/1710/computer-telephony-integration/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (858 reviews)
2. [Convoso](https://www.softwareadvice.ie/software/2799/safesoft-contact) — 4.5/5 (386 reviews)
3. [DialedIn CCaaS](https://www.softwareadvice.ie/software/20027/chasedata) — 4.8/5 (314 reviews)
4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews)
5. [Readymode](https://www.softwareadvice.ie/software/171343/readymode) — 4.6/5 (136 reviews)

## Reviews

### "Review From Savaari" — 4.0/5

> **Ashley** | *12 April 2022* | Consumer Services | Recommendation rating: 9.0/10
> 
> **Pros**: The interface is quite simple to understand \& use in your daily process. We find the software perfect for daily usage \& kudos to the team who are always available to help \& understand your requirements.
> 
> **Cons**: don't have any yet with the latest software update :)

-----

### "Suggestions" — 5.0/5

> **Ramnarendran** | *12 April 2022* | Transportation/Trucking/Railroad | Recommendation rating: 7.0/10
> 
> **Pros**: Good Product by still underr testing for Call Center
> 
> **Cons**: No Configuration Back-Up. Autodialer not available.
> 
> Good But needs some time to test it

-----

### "Review on AMEYO Dialer and Omni Solution" — 4.0/5

> **Jeffrey** | *12 February 2020* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: Customizable, efficient, user-friendly and secured
> 
> **Cons**: Voice recording conversion and archival, IVR blasting
> 
> The product help us in meeting our daily productivity thru the dialer capability

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### "Feedback from Ameyo" — 4.0/5

> **Gajendra** | *13 April 2022* | Education Management | Recommendation rating: 9.0/10
> 
> **Pros**: Easily accessible for the agents.
Agents can check the number of calls made, login hours and break durations.
> 
> **Cons**: Self agent monitoring shows different break duration than the Agent session details.
Self Agent session report counts break twice sometimes.
The daily productivity report shows less login hours for a few agents.
> 
> Ameyo gives a lot of features to the agents for checking their productivity and managing the login hours but many changes are required to update in the software.

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### "Ameyo and Its benefits" — 4.0/5

> **Verified Reviewer** | *12 April 2022* | Hospital & Health Care | Recommendation rating: 7.0/10
> 
> **Pros**: Cost and process friendly is the major reason
> 
> **Cons**: Connectivity is the only issue that we face

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/125344/ameyo)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/contact-center/ameyo-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/125344/ameyo> |
| en-GB | <https://www.softwareadvice.co.uk/software/125344/ameyo> |
| en-IE | <https://www.softwareadvice.ie/software/125344/ameyo> |
| en-NZ | <https://www.softwareadvice.co.nz/software/125344/ameyo> |

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