About Atera

Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over their networks and devices from anywhere, so they can work smarter and faster. With Atera, you can manage your entire IT operation — from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and even dozens of integrations with the tools you already know and love — all in one place. Our pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they can focus on the work that matters most. *New: Atera integrates with Open AI (the creators of ChatGPT) for quick and seamless script creation and execution, saving IT professionals time and letting them focus on the work that can’t be done without them! Try Atera for free: www.atera.com Atera Pricing Atera offers transparent pricing, with unlimited devices at a fixed cost so you can continue growing your team and coverage without growing your bottom line. Atera offers a product for IT departments and a product for MSPs. For IT Departments: Professional - from $149/technician billed annually, or $169/technician/month, billed monthly Expert - from $189/technician billed annually, or $229/technician/month, billed monthly Master - from $219/technician billed annually, or $269/technician/month, billed monthly Enterprise - contact us! For MSPs: Pro - $129/technician/month, billed annually or $159/technician/month, billed monthly Growth - $179/technician/month, billed annually or $209/technician/month, billed monthly Power - $209/technician/month, billed annually or $249/technician/month, billed monthly Superpower - let’s chat!
Atera Software - Unlock new standards of organizational efficiency with Atera’s AI-powered solution.
Atera Software - Power up your work processes through automation.
Atera Software - Get full visibility and control of your IT environment—unlimited devices, fixed monthly cost.
Atera Software - Deliver immediate, efficient, reliable end-user support and issue resolution at scale.
Atera video
Atera Software - Unlock new standards of organizational efficiency with Atera’s AI-powered solution. - thumbnail
Atera Software - Power up your work processes through automation. - thumbnail
Atera Software - Get full visibility and control of your IT environment—unlimited devices, fixed monthly cost. - thumbnail
Atera Software - Deliver immediate, efficient, reliable end-user support and issue resolution at scale. - thumbnail

Atera pricing

Atera does not have a free version but does offer a free trial. Atera paid version starts at US$129.00/month.

Starting Price:
US$129.00/month See pricing details
Free Version:
No
Free trial:

Alternatives to Atera

Atera Reviews

Feature rating

Value for Money
4.6
Functionality
4.3
Ease of Use
4.6
Customer Support
4.5
5 reviews of 371 View all reviews
Robert
Robert
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/1/2024

Atera is the clear winner in the IT management space

Atera has been great to use here at our company. It used to be a challenge to support the environment and relied on outside consulting support. We have been able to bring things fully in-house and realize faster response times as well as 6 figure plus cost savings in the IT budget.

Pros

Atera was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues.

Cons

Atera has a couple of areas where a few tweaks could be made to either the interface or some of the features to make them really polished. Full functionality is available in the product however, and they listen to user suggestions and requests. They have a strong community where users can suggest new features, provide feedback for issues they discover, and learn about upcoming enhancements.

Alternatives Considered

N-sight , Kaseya VSA and NinjaOne

Reasons for Switching to Atera

Atera was the clear winner. It had the best feature set, most intuitive interface, and best value offering in licensing the product. The ongoing support and feature development promises continued enhancements to the product.
Paul
Paul
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 5/5/2022

Mid-level RMM and PSA solution

The combination of the helpdesk and RMM/PSA features means we don't use multiple systems to achieve our support objectives. The product is maturing and in active development, while not without a few issues. They are usually resolved fairly easily by Atera's support team.

Pros

The cost is per technician created in the system, and it doesn't matter whether you have 5 or 5000 endpoints in your customer base. Pricing is predictable and stable.

Atera has a features board where subscribers can see what features are recently added, approved for development, being considered or have just been requested, and of course can submit requests as well after checking through existing requests to avoid duplication.

Cons

The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between technician and customer get very long. Periodically, it would be helpful to truncate a reply so that only the last few messages are trailing the active reply.

Reporting is an improving feature but there are not enough options to get reports just the way you might want them.

Reasons for Choosing Atera

LogMeIn was charged per endpoint and Freshdesk didn't have alerts because there was no RMM or PSA component. We were using the free product at the time. We were looking for a unified package with easy costing and integration between RMM/PSA and helpdesk systems.

Switched From

Freshdesk and GoTo Meeting

Reasons for Switching to Atera

The low cost was more appealing and the feature set looked like it was worth pursuing.

Response from Atera

Thank you for your review and for being a loyal Ateran!

Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy.

And yes, the unlimited endpoints, is a HUGE draw for our customers.

Thanks again for your review!

Replied 23/8/2022
Joenard
  • Industry: Staffing & Recruiting
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 5/6/2024

Best ITSM tool!

Superb! I will recommend it to all small-medium-sized companies.

Pros

It has a lot of feature in supporting MSP such as RMM tool, remote desktop, ticketing tool, asset management, and many more!

Cons

I cannot think of anything. This is the best ITSM tool so far.

Alternatives Considered

ServiceNow

Reasons for Switching to Atera

It is cheaper compared to other ITSM tools like ServiceNow, JIRA, etc. Features are complete and the support team are always reachable and helpful.
James
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
1

2
Reviewed on 17/3/2019

Quality has gone downhill

We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!

Pros

The price point for this product is excellent, if it worked properly.

Cons

Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

Response from Atera

Hey James, thank you for the honest feedback.
As we continued on growing, and expanding our customers list, our old infrastructure was seriously tested, which could have caused performance issues, especially during peak hours.
However, since 2019, we have added a new method of pinging agents, a back-up method as well, we have revamped the splashtop reliability and integrations, and we added many more features.
In regards to the support experience, since Atera is a browser-based app, browser resets/cleaning the cache can help in several situations. This will obviously not fix performance issues, but it is a common troubleshooting procedure.
We invite you to test Atera out again, and see the improvements made since 2019 for yourself, both in reliability, as well as in features.

Replied 18/2/2021
Verified Reviewer
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/3/2024

Great, Especially for a 1-person IT Department

Atera has been wonderful. I am so glad that our organization approved trying Atera. We will be going from month-to-month to an annual subscription soon.

Pros

Atera is a life-saver for a one-man IT department. They make it easy to onboard, and the free trial is nice.

To get set-up they provide installation files or command line instructions for each OS. There is even an option to have a specific installer and command line instruction for each site. So, you run the command and that computer is instantly associated with that site. I do recommend that you give the computer a descriptive, but short, PC name, so that it is easy to locate the right device in the Atera system after onboarding.

The app is great, and even allows me to remote in to devices from my phone or tablet.

When I have been stumped on how to perform an action or set something up in Atera, they have a chat support feature that is easy to use, and is quick to get a live agent to assist.

I use Atera every day, and it saves me time, and dramatically reduces the need to go out on-site. I set it up on about 200 devices spread over 175 miles in less than 2 weeks. I then trained the users on it, and we have been using it since.

Cons

The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull in longer device names from the device's OS.

Most of the demo and onboarding agents are based in Israel, I believe, so the timing is hard when living in the US. There are some 7 am appointments that I was able to find, however, so it worked out.

Alternatives Considered

NinjaOne

Reasons for Switching to Atera

Atera's pay-per-technician pricing just made sense for us. They don't nickel-and-dime either. NinjaOne, by contrast, was over twice as expensive to start out, but they wanted to charge extra just for a ticketing system and many other things.

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