Avaya UCaaS does not have a free version.
8x8 X Series
RingCentral Contact Center
Genesys Cloud CX
- Industry: Internet
- Used Daily for 2+ years
Phone call at its finest
To navigate from one call to another at the ease of yiur fingertips is simply amazing and very easy to use.
Just cant live with out this invention while working as you can handle multiple calls all at once with this
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
A great system for any size business
Having a good phone system installed has really helped our business. We are able to connect our remote workers instantly with contractors and clients who otherwise, we would have to take messages for or redirect which more often then not results in messages being lost or delayed or the caller not bothering to call a second or third number to get to the person they want, we can connect them straight away. I would say this is the biggest benefit of having this kind of system and it's affordable as well.
It's really easy to use and you can program it from a computer to do all sorts of things! I really like the intercom function, which when you're busy and need to work hands free, it's a very useful tool to have in my role when speaking with colleagues about quick queries and you can easily switch to more private calling by simply picking up the receiver.
I like that you can input lots of different numbers, both internal and external which you can transfer calls to, so even if you want to transfer an external call to an external mobile number, it's simple to achieve.
There isn't much not to like about the phone system to be fair, however if I was really nit picking I would say there are a lot of buttons and options to get to messages on the answer phone if you've already listened to them once and don't for heaven sake lose the customer support number, as you'll spend hours on the internet doing detective work trying to find it! otherwise, it's very good and the customer support is great.
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
Painful Implementation, Lacking basic features
This had been the worst experience we ever had, we are currently moving to a different IP telephony system.
we gained nothing from this setup, we actually lost a lot of money.
many basic features were missing, for example: Call waiting function is not there. Phone directory requires special programming of 3 buttons . i am comparing to all other competitors including Avaya IP Office.
Many Features were missing, using phones over VPN doesn't work as it should be, support is really weak and not many users are familiar with the product.
- Industry: Government Relations
- Company size: 201–500 Employees
- Used Daily for 1+ year
Avaya Review Me
I really like the software overall, it’s really good if you have a lot of calls coming in and you need a software that saves that data for you so you know how to track/monitor call logs, and incoming/outgoing and missed calls
I liked the tracking of my daily calls and the transfer service, I like how I could see my progress from day to day, if I met my call goals, my length of time on the calls, it was a good monitoring system and I like how easy the software was to setup with my headset. I also like how it let me see how many calls were in the queue for the software we used
Troubleshooting the software was my biggest pet peeve sometimes, some days I would log in and think everything is fine with the system but you’ll have those rare instances where it won’t work or it’ll automatically change the audio or headset settings to a default setting and sometimes you’d have to catch it, it doesn’t happen often but it will occasionally happen and it messes with your workflow on calls when they can’t hear you properly or if they feel you’re talking too low
- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
Performance in your work
Avaya OneCloud has made it easier for me to communicate with my work team and my potential clients since I can do it from anywhere and from any device, it allows me to make calls and send messages, conduct web conferences and online meetings.
Avaya OneCloud is an excellent tool for communication, it has excellent flexibility and accessibility, due to the covid pandemic, all companies have opted for remote work, since it allows communication from one to another, from different parts of the world. Avaya OneCloud is an excellent tool that is providing an exceptional experience to all customers as it allows business communications with a series of advanced tools in the cloud, which are designed to help all companies, to carry out excellent communication, with its clients and company personnel, has an excellent capacity for unified communication.
Due to the covid pandemic, I have been forced to use remote communication software to be able to carry out online meetings and videoconferences with my potential clients and all work personnel, I have been implementing Avaya OneCloud and so far I have not found something that may displease me, since this platform is quite innovative and has an excellent user interface.