--- description: Review of BigChange Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: BigChange | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Public Works Software](/directory/4176/public-works/software) > [BigChange](/software/126649/bigchange) # BigChange Canonical: https://www.softwareadvice.ie/software/126649/bigchange Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.ie/software/126649/bigchange?page=2) > BigChange is job management software for UK field service teams that connects office staff, engineers, vehicles, customers and finances in one system. If your day is slowed by paper job sheets, disconnected software, repeated phone calls or updates that reach the office too late, BigChange gives your team a shared view of every job from enquiry to invoice. Schedulers can assign work by engineer skills, location and availability, see live job status, respond to urgent call-outs and adjust the day without rebuilding a spreadsheet. Field engineers receive jobs, site history, notes and documents on the mobile app. They can complete digital job sheets, capture photos and signatures, record time and update progress while they are on site. The office gets the information it needs sooner, with fewer calls back to the field. BigChange combines CRM, job scheduling, live vehicle tracking, quotes, invoices, customer communications and business intelligence. Automated booking confirmations and ETA updates help keep customers informed. Online portals let customers request work, track progress and access job records. Reporting dashboards bring job, team, customer and financial information together so managers can spot problems and act with current data. For teams that want more automation, BigChange Lightning adds AI tools for plain-language business questions, pre-job briefs, field documentation, customer summaries and technician onboarding. These tools work with data already held in BigChange to reduce repetitive preparation and reporting. The platform supports UK businesses across plumbing and heating, HVAC, electrical contracting, fire and security, facilities and building maintenance, industrial doors, equipment hire, drainage, waste and environmental services. It can be configured around different worksheets, job types and service requirements. The customer results are specific to each operation. SES Home Services reports that skills, location and availability-based scheduling increased daily job efficiency by up to 20% per engineer. BigChange also provides 24/7 access to its UK-based RoadCrew support team, a customer success manager and training through BigChange University and its Help Centre. BigChange is suited to teams that need to replace disconnected tools with one job management workflow that keeps the office, field team and customer working from the same information. > > Verdict: Rated **4.5/5** by 270 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 270 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Simpro Software - **Location**: Brisbane, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: £14.95 - **Pricing model**: Other - **Pricing Details**: Vehicle Tracking = £14.95 per vehicle, per month JobWatch = £69.95 per vehicle, per month JobWatch Plus = £99.95 per vehicle, per month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French - **Available Countries**: Cyprus, France, Ireland, Netherlands, United Kingdom ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Attendance Management - Attendance Tracking - Audit Management - Audit Trail - Automated Scheduling - Automatic Backup - Availability Management ## Integrations (9 total) - Google Maps - Microsoft Outlook - Microsoft Word - QuickBooks Online Advanced - SAP Business One - Sage 50 Accounting - Xero - inspHire - what3words ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Public Works Software](https://www.softwareadvice.ie/directory/4176/public-works/software) ## Related Categories - [Public Works Software](https://www.softwareadvice.ie/directory/4176/public-works/software) - [Job Costing Software](https://www.softwareadvice.ie/directory/4159/job-costing/software) - [Inspection Software](https://www.softwareadvice.ie/directory/4573/inspection/software) - [Garage Accounting Software](https://www.softwareadvice.ie/directory/4180/garage-door/software) - [Cleaning Management Software](https://www.softwareadvice.ie/directory/4279/janitorial/software) ## Alternatives 1. 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If you are looking for a cost effective solution for your business I would recommend this. > > **Cons**: Data extraction for any business the data is so important, Big Change are working on this and once they get this right the product really sells it self. > > We solved our scheudling problems and manging our mobile workforce, we went from our teams doing 1 to 2 jobs a day to over six at times. It really can make your business more cost effective. Great experience love the Big Change team. ----- ### "Bigchange Review TDS" — 4.0/5 > **Jake** | *5 March 2024* | Facilities Services | Recommendation rating: 6.0/10 > > **Pros**: - Invoicing - Scheduling - Fleet tracking (although this is starting to fail) - Pricing > > **Cons**: - Outrageously high costs to set up quoting documents. - CRM systems constantly failing on job watch. - System crashing when zooming into maps on phones / tablets. - Not enough characters permitted within the quoting description. Some of our quotes are in excess of 5000 characters +. We end up having to send this as a separate schedule which isn't ideal. - Starting to feel old and clunky. > > For us, it was an absolute game changer being the first cloud based CRM system that we had ever used. It made our lives a whole lot easier and freed up a lot of time which allowed us to concentrate on certain areas of the business that had been neglected. It just feels like nothing has really changed since or anything notable has been introduced. It’s starting to feel a bit old and clunky, needs a refresh. ----- ### "Powerful but outdated" — 3.0/5 > **Byron** | *27 July 2023* | Consumer Services | Recommendation rating: 6.0/10 > > **Pros**: The system worksheets are a game changer > > **Cons**: It’s too clunky - multiple pop ups and no real organisational system > > It’s helped us grow 30%The tech support are amazing ----- ### "Big change for a commercial gas company" — 4.0/5 > **Matthew** | *31 May 2023* | Facilities Services | Recommendation rating: 5.0/10 > > **Pros**: Big Change enables us to mange 80% of our day to day work in one place, from quoting, running jobs and chasing parts with suppliers as well as integrating slightly with Xero. They are constantly doing updates, some of which have been instrumental to our use of it. > > **Cons**: It is not tailored for our particular companies needs. Multiple day jobs have to be logged as seperate events which can add a lot of extra reports being filled in by engineers or a lo of extra admin in the back office.Also the asset management for sites is very clunky and requires every asset to be added including serial number, make and model etc, which is great for small sites but where we have over 600 sites, with some sites having very old equipment which does not have clear details, or might have 30+ assets with different serial numbers it makes it incredibly impractical to use. > > Overall I am happy with BigChange but would like to see some more quality of life updates such as better sorting and filters or the ability to put additional group jobs inside group jobs so that multiple return visits in one group can be logged together which still keeping it within the initial jobs group ----- ### "The centre of our business" — 4.0/5 > **Dave** | *7 February 2024* | Facilities Services | Recommendation rating: 7.0/10 > > **Pros**: It's allowed us to completely remove paper meaning we are far more efficient and effective in scheduling in work and optimising our technicians days. Our customer care \[sensitive content hidden\] is really attentive and understanding with regular visits, something other workforce management systems don't offer. > > **Cons**: The user interface is quite clunky and old looking, it could do with an update as it isn't overly intuitive making it harder for new staff in the office to learn. The lack of accounting integration into the sage cloudbased software means we don't invoice or use the financial side. We integrate the system with a client meaning they can allocate us jobs however this is also clunky and dated. > > Overall we're happy and the service we get is great especially from \[sensitive content hidden\], however the user interface needs to rapidly improve as it feels 10 -15 years behind. If this improved I think we would use more of the system and it really would be top of the tree in the workforce management world. The team are doing lots of updates but not to the interface. ----- Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.ie/software/126649/bigchange?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/126649/bigchange) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data