--- description: Review of BeyondTrust Remote Support Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: BeyondTrust Remote Support | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Privileged Access Management Software](/directory/4241/privileged-access-management/software) > [BeyondTrust Remote Support](/software/127126/bomgar) # BeyondTrust Remote Support Canonical: https://www.softwareadvice.ie/software/127126/bomgar Page: 1 / 82\ Next: [Next page](https://www.softwareadvice.ie/software/127126/bomgar?page=2) > BeyondTrust Remote Support helps you to support all of your systems over the web, even if they are behind firewalls you don't control. BeyondTrust Remote Suport works across Windows, Mac, Linux, Android, iOS, and Chrome OS. Access and control any remote computer or deivce, on or off the network-no VPN required. > > Verdict: Rated **4.6/5** by 2009 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 2009 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: BeyondTrust - **Founded**: 1985 ## Commercial Context - **Starting Price**: US$1,995.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Contact BeyondTrust to request pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German - **Available Countries**: Australia, Canada, Germany, United Kingdom, United States ## Features - API - Access Controls/Permissions - Access Management - Activity Tracking - Alerts/Escalation - Annotations - Audit Trail - Authentication - Chat/Messaging - Collaboration Tools - Compliance Management - Credential Management - Customisable Branding - File Sharing - File Transfer - Knowledge Base Management - Least Privilege - Multi-Channel Communication - Password Management - Real-Time Chat ## Integrations (13 total) - Agiloft - Autotask PSA - ChangeGear - Cherwell Service Management - FootPrints - Freshservice - Intelligent Service Management - JIRA Service Management - Salesforce Sales Cloud - ServiceNow - SysAid - TOPdesk - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Privileged Access Management Software](https://www.softwareadvice.ie/directory/4241/privileged-access-management/software) ## Related Categories - [Privileged Access Management Software](https://www.softwareadvice.ie/directory/4241/privileged-access-management/software) - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) - [Remote Support Software](https://www.softwareadvice.ie/directory/4537/remote-support/software) ## Alternatives 1. [TeamViewer ONE](https://www.softwareadvice.ie/software/99131/teamviewer) — 4.6/5 (11620 reviews) 2. [Zoho Assist](https://www.softwareadvice.ie/software/392373/zoho-assist) — 4.7/5 (1375 reviews) 3. [AnyDesk](https://www.softwareadvice.ie/software/100985/anydesk) — 4.6/5 (1781 reviews) 4. [Slack](https://www.softwareadvice.ie/software/154669/slack) — 4.7/5 (24046 reviews) 5. [Supremo Remote Desktop](https://www.softwareadvice.ie/software/100976/supremo) — 4.7/5 (447 reviews) ## Reviews ### "review" — 5.0/5 > **Chris** | *18 October 2023* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: easy to use for end user who are not tech savvy > > **Cons**: licensing can be pricey and need users within our team to log off ----- ### "BeyondTrust - The last remote support tool you will buy." — 5.0/5 > **Jonathan** | *13 May 2024* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: We have loved everything about this tool. The fact that we can easily remote into any machine, whether on campus or off and if they are connected to the domain we can do a jump straight to that device without having the user do anything. > > **Cons**: I don't know that I have found anything I don't like about BeyondTrust Remote Support. If I had to say anything it might be that it's complicated to add SSO users as admins. > > We started out with just a few licenses and during COVID added more since more users were at home but afterwards we realized how great it was and kept our licenses because we use it so much more. ----- ### "Good tool to remote in and for troubleshooting" — 5.0/5 > **Ashwin** | *20 July 2023* | Information Services | Recommendation rating: 8.0/10 > > **Pros**: -Handy product.-Easy to use and options are very useful.-excellent connectivity. > > **Cons**: Nothing much to point in. Looks works well. ----- ### "Extensive feature set that just works" — 5.0/5 > **Verified Reviewer** | *16 August 2022* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Remote Support when it's needed has been the most impactful for our business. With under a minute set up time we can get on with our Windows and Mac users to review their software difficulties in real time. > > **Cons**: It would be nice if there was an even quicker workflow when working on macOS computers to pre-approve the Remote Support software in our environment. > > Since we have started using Remote Support 5 years ago our small team has been able to more proactively help our employee base as more and more have moved to remote roles. ----- ### "Remote support is one of the best remote desktop app" — 4.0/5 > **Verified Reviewer** | *17 June 2021* | Research | Recommendation rating: 7.0/10 > > **Pros**: what i like most about remote support that It helps me to connect to my colleague's computers and solve for them many issues that they are faces in a few seconds it's one of the best remote software > > **Cons**: what i like least about remote support that it lags little when i get connecting to my colleagues's computer but not for long it's just for a few seconds then it returns nice and easy > > remote support solves issues and saves time for those who don't know how to solve a specific issue on their computer that leads u to connect with their computer and help them with a lot if issues they suffer from ----- Page: 1 / 82\ Next: [Next page](https://www.softwareadvice.ie/software/127126/bomgar?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/127126/bomgar) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data