---
description: Review of BeyondTrust Remote Support Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: BeyondTrust Remote Support | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Privileged Access Management Software](/directory/4241/privileged-access-management/software) > [BeyondTrust Remote Support](/software/127126/bomgar)

# BeyondTrust Remote Support

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> BeyondTrust Remote Support helps you to support all of your systems over the web, even if they are behind firewalls you don't control. BeyondTrust Remote Suport works across Windows, Mac, Linux, Android, iOS, and Chrome OS. Access and control any remote computer or deivce, on or off the network-no VPN required.
> 
> Verdict: Rated **4.6/5** by 2011 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 2011 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: BeyondTrust
- **Founded**: 1985

## Commercial Context

- **Starting Price**: US$1,995.00
- **Pricing model**:  (Free Trial)
- **Pricing Details**: Contact BeyondTrust to request pricing information.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Dutch, English, French, German
- **Available Countries**: Australia, Canada, Germany, United Kingdom, United States

## Features

- API
- Access Controls/Permissions
- Access Management
- Activity Tracking
- Alerts/Escalation
- Annotations
- Audit Trail
- Authentication
- Chat/Messaging
- Collaboration Tools
- Compliance Management
- Credential Management
- Customisable Branding
- File Sharing
- File Transfer
- Knowledge Base Management
- Least Privilege
- Multi-Channel Communication
- Password Management
- Real-Time Chat

## Integrations (12 total)

- Agiloft
- Autotask PSA
- ChangeGear
- Cherwell Service Management
- Freshservice
- Intelligent Service Management
- JIRA Service Management
- Salesforce Sales Cloud
- ServiceNow
- SysAid
- TOPdesk
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Privileged Access Management Software](https://www.softwareadvice.ie/directory/4241/privileged-access-management/software)

## Related Categories

- [Privileged Access Management Software](https://www.softwareadvice.ie/directory/4241/privileged-access-management/software)
- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)
- [Remote Support Software](https://www.softwareadvice.ie/directory/4537/remote-support/software)

## Alternatives

1. [TeamViewer ONE](https://www.softwareadvice.ie/software/99131/teamviewer) — 4.6/5 (11636 reviews)
2. [Zoho Assist](https://www.softwareadvice.ie/software/392373/zoho-assist) — 4.7/5 (1472 reviews)
3. [AnyDesk](https://www.softwareadvice.ie/software/100985/anydesk) — 4.6/5 (1795 reviews)
4. [Slack](https://www.softwareadvice.ie/software/154669/slack) — 4.7/5 (24183 reviews)
5. [Supremo Remote Desktop](https://www.softwareadvice.ie/software/100976/supremo) — 4.7/5 (447 reviews)

## Reviews

### "review" — 5.0/5

> **Chris** | *18 October 2023* | Computer & Network Security | Recommendation rating: 9.0/10
> 
> **Pros**: easy to use for end user who are not tech savvy
> 
> **Cons**: licensing can be pricey and need users within our team to log off

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### "A Great Remote Support Solution For Business" — 5.0/5

> **Cristian** | *16 December 2024* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: We have used it for remote support and it is amazing.
It is affordable, has all features, and makes working and offering help remotely easy.
> 
> **Cons**: All features works. No problems to report.

-----

### "Good tool to remote in and for troubleshooting" — 5.0/5

> **Ashwin** | *20 July 2023* | Information Services | Recommendation rating: 8.0/10
> 
> **Pros**: -Handy product.-Easy to use and options are very useful.-excellent connectivity.
> 
> **Cons**: Nothing much to point in. Looks works well.

-----

### "BeyondTrust Remote Support review" — 5.0/5

> **Marat** | *15 July 2021* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: BeyondTrust Remote Support (formerly Bomgar) supports many end user environments - Android, BlackBerry, iOS, Linux, OS X, Windows, Windows Mobile.
As I previously mentioned the Remote Support tool has some unique features I often use - you can avoid typing very complex password by using copy/paste function in Windows pre-logon screen, run the applications under SYSTEM account in remove CLI session, etc. Remote Support makes those features easy to use. 
The Remote Support from BeyondTrust has many other useful features and easy to use. BeyondTrust is our main remote support tool.
> 
> **Cons**: Unfortunately the licensing cost (per representative) is still very high. Because of that we use the tool almost full working day and even more. Sometimes our team members has to wait for available remote support license.
> 
> Like I mentioned above we often use BeyondTrust Remote Support tool to resolve various types of issues of our customers. Some unique features of Remote Support tool make it irreplaceable for us.

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### "Extensive feature set that just works" — 5.0/5

> **Verified Reviewer** | *16 August 2022* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Remote Support when it's needed has been the most impactful for our business. With under a minute set up time we can get on with our Windows and Mac users to review their software difficulties in real time.
> 
> **Cons**: It would be nice if there was an even quicker workflow when working on macOS computers to pre-approve the Remote Support software in our environment.
> 
> Since we have started using Remote Support 5 years ago our small team has been able to more proactively help our employee base as more and more have moved to remote roles.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/127126/bomgar)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/help-desk/bomgar-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/127126/bomgar> |
| en-GB | <https://www.softwareadvice.co.uk/software/127126/bomgar> |
| en-IE | <https://www.softwareadvice.ie/software/127126/bomgar> |
| en-NZ | <https://www.softwareadvice.co.nz/software/127126/bomgar> |
| fr | <https://www.softwareadvice.fr/software/127126/bomgar> |

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