BeyondTrust Remote Support

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About BeyondTrust Remote Support

BeyondTrust Remote Support helps you to support all of your systems over the web, even if they are behind firewalls you don't control. BeyondTrust Remote Suport works across Windows, Mac, Linux, Android, iOS, and Chrome OS. Access and control any remote computer or deivce, on or off the network-no VPN required.
BeyondTrust Remote Support Software - Android app
BeyondTrust Remote Support Software - Dashboard
BeyondTrust Remote Support Software - Mac access
BeyondTrust Remote Support Software - Representative console
BeyondTrust Remote Support Software - Screen sharing
BeyondTrust Remote Support Software - Support
BeyondTrust Remote Support video
BeyondTrust Remote Support Software - Android app - thumbnail
BeyondTrust Remote Support Software - Dashboard - thumbnail
BeyondTrust Remote Support Software - Mac access - thumbnail
BeyondTrust Remote Support Software - Representative console - thumbnail
BeyondTrust Remote Support Software - Screen sharing - thumbnail

BeyondTrust Remote Support pricing

BeyondTrust Remote Support does not have a free version but does offer a free trial. BeyondTrust Remote Support paid version starts at US$1,995.00/month.

Starting Price:
US$1,995.00/month
Free Version:
No
Free trial:
Yes

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Browse BeyondTrust Remote Support Reviews

2,032 of 2,032 reviews
Sort by:
Priyanka
Priyanka
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 6/1/2025

Reliable and Secure Remote Support

Its reliable and secure, with great features like session recording and cross-platform compatibility. While it can be a bit pricey and complicated to set up, it’s definitely worth it for teams needing strong remote support capabilities.

Pros

Its easy to use and super secure. The session recordings and reports are helpful, and it works well across platforms. It’s reliable and gets the job done.

Cons

Its bit pricey, especially for smaller teams. The setup process can be a bit complicated, and it took time to fully integrate with other tools.

Jonathan
  • Industry: Higher Education
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/5/2024

BeyondTrust - The last remote support tool you will buy.

We started out with just a few licenses and during COVID added more since more users were at home but afterwards we realized how great it was and kept our licenses because we use it so much more.

Pros

We have loved everything about this tool. The fact that we can easily remote into any machine, whether on campus or off and if they are connected to the domain we can do a jump straight to that device without having the user do anything.

Cons

I don't know that I have found anything I don't like about BeyondTrust Remote Support. If I had to say anything it might be that it's complicated to add SSO users as admins.

Alternatives Considered

Zoom Workplace

Reasons for Switching to BeyondTrust Remote Support

Functionally it was a far more superior product than anything we found.
Cristian
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 16/12/2024

A Great Remote Support Solution For Business

Pros

We have used it for remote support and it is amazing.
It is affordable, has all features, and makes working and offering help remotely easy.

Cons

All features works. No problems to report.

Chris
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
3
Customer Support
0

3
Reviewed on 21/6/2024

Good Product but Could Use Some Improvements

Pros

It's a good product for being CJIS compliant, the biggest reason why we chose it. It's secure and mostly does what we need it to go.

Cons

Taking screenshots and recordings like with ScreenConnect would be nice. Ways to display multiple monitors and transferring files would also be nice. Sometimes it does not accept admin credentials even though we know they are correct, especially Entra credentials

Changdae
  • Industry: Banking
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 9/2/2023

My freind for IT support

The initial setup is not very intuitive. It can be challenging to find the exact options that work for a specific environment. App deployment can be tricky with the installer deleting after installation.

Pros

I am an IT support. The size of company is the 30 people. So I use this program so frequently. I can support them as soon as possible.

Cons

The most helpful thing about BeyondTrust Remote Support is that IT staff can communicate with employees about the status of their requests and any questions they have. This open line of communication and real-time delivery of notifications helps ease frustration caused by IT issues.

Alternatives Considered

AnyDesk

Reasons for Switching to BeyondTrust Remote Support

I can use this program easlier. The UI is more comportable.
Elizabeth
  • Industry: Internet
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/3/2023

A must have tool for every remote worker

It really helps to solve problems very quickly. The knowledge base and the alert escalation is great in saving my valuable time

Pros

Remote access control is great and i have been in love with it since i started using it. It integrates well with other applications

Cons

Everything is great about it . No issues so far

Colin-James
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
4
Customer Support
0

4
Reviewed on 13/6/2024

Amazing Platform for any IT department

Overall it is a great service and i would highly recommend it to anyone looking for easy ways to use remote support

Pros

The ease off access. You can clearly see every feature straight on the homepage. It is also very secure and overall one of the best remote support software I have used.

Cons

The thing i liked the least was sometimes it is unable to see what computer is turnt on but that is solved by a simple restart of the software

Omid
Omid
  • Industry: Computer Hardware
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/12/2023

Beyond trust Remote Support

Beyond trust has been exceptional. They have vast documentation and have served our needs well.

Pros

Beyond trust Remote Support is the most critical piece of infrastructure in our fleet. We use this to manage clients and in house resources remotely every day.

Cons

I wish we were able to simply mass deploy this agent as a part of a windows image

Anna
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/6/2024

great buck

whenever needed customer service helps and I don't have to wait for support on any situation.

Pros

easy to used with out a doubt very explanatory

Cons

There is not one as of yet, I am in the process of experimenting with this one and probably others

Nathan
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
3
Customer Support
0

5
Reviewed on 6/6/2024

Seems a little sketchy at first, but works well

It's been good! It works well and seems to have good performance.

Pros

Allows for anyone in our IT security services to access and help our vast network of engineers. This allows our IT department to be decentralized, and our engineers to be decentralized as well.

Cons

Communicating while remote access is difficult. We end up using a separate chat system to communicate while troubleshooting.

nzai
  • Industry: Civic & Social Organization
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 16/8/2023

good application for use

It has helped us to have a desk for offering support and clients

Pros

The application has a good user interface, I like the intelligent identity threat detection of the software

Cons

The application is very hard to initiate it for use in short it's difficult to use this needs to be addressed even support team is not good

Adam
  • Industry: Nonprofit Organisation Management
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 20/8/2023

manage customer concerns online with this application

using the application has helped us to respond to concerns on time

Pros

i use BeyondTrust remote support to handle clients concerns, i like its friendly interface, Email automation makes it the best application to use

Cons

The application is doing well for me the only issues is that its more expensive for small business to use and customer team are not supportive

prasun
  • Industry: Information Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
4

5
Reviewed on 6/4/2023

Remote Help: Advantageous and Effective, with Possible Protection and Availability Concerns

Pros

I don't have individual inclinations or feelings and don't can utilize remote help. Be that as it may, remote help administrations can offer a few benefits for clients, including the capacity to rapidly and effectively investigate specialized issues without expecting to carry their gadget or gear to an actual area. Remote help can likewise set aside time and cash, as clients can frequently get support all the more rapidly and without the requirement for an expert to make a trip to their area. Also, remote help administrations can frequently be gotten to from anyplace with a web association, giving more prominent adaptability and comfort to clients.

Cons

I don't have individual inclinations or feelings, and I don't utilize remote help. Nonetheless, a few clients have detailed worries with remote help, for example, protection and security issues, as remote help specialists might approach delicate data on the client's gadget. Moreover, clients with slow or temperamental web associations might encounter troubles utilizing remote help administrations, as the association may not be sufficiently able to help a steady association. At long last, a few clients might like face to face help to more readily comprehend the idea of the issue and see the arrangement firsthand, which isn't generally imaginable with remote help.

Payal
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/6/2023

BeyondTrust: Versatile Tool For Remote Support

The best part of using BeyondTrust is that it can be used on any OS as it has Cross-platform access.

Pros

The BeyondTrust supports mantri features which are really helpful for the knowledge transfer and development. Screen sharing, Remote accessibility, File sharing are the top features. Offers security for remote access.

Cons

I don't find anything for disliking BeyondTrust. It is powerful and efficient tool for accessing remote servers.

Rhonda
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/11/2023

Safe and easy to use

BeyondTrust is easy and secure and makes using an online support company a breeze.

Pros

I like that BeyondTrust Remote is secure and can be trusted when we use their product to receive help from our various support companies.

Cons

I do have anything that is negative with BeyondTrust.

meet
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 15/6/2023

Name Say's It all

it is good.hiring someone to solve the issue can be hectic and time consuming, Here is the easy and simple solution

Pros

Easy to access and use. Being an Digital Marketing Executive It Helps Me in All kind of ways. It Helps Me to solve all my software related issues without any discomfort.

Cons

It Takes longer time to initiate sometimes, so being patience is the keys, solving hardware problem is not possible so all in all it can solve all your software problems.

Shawn
Shawn
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/3/2023

Best product for remote support with a small footprint.

Very positive. I use it daily to support end users across many platforms.

Pros

Ability to remotely control a variety of devices with no massive infrastructure.

Cons

Interface can be a little tough to navigate.

Krinal
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 23/4/2023

Easy connectivity tool used so far!

Pros

I've been using this tool since long and it is very easy to use and we can connect easily. We can easily provide support to other users from anywhere. We can also share file easily. It also provides recording option. Along with it they have a great support team.

Cons

As of now I did not find anything I don't like about the product.

Verified Reviewer
  • Industry: Outsourcing/Offshoring
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 18/2/2023

"Comprehensive Review of Remote Support Software: Features, Functionality, and Pricing"

Remote support can be a highly effective way to provide technical assistance and troubleshoot issues with remote devices. It enables support personnel to access and control remote devices from anywhere with an internet connection, which can save time and reduce costs associated with on-site visits.

Pros

I liked most security features such as encryption, access control, and session recording, which can help to protect sensitive information and prevent unauthorized access.

Cons

Dependency on internet connectivity: Remote support software relies on internet connectivity, so if there are connectivity issues, it may not be possible to provide support to the remote device.

Bernard
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
4

4
Reviewed on 27/4/2023

Remote Support Review

Pros

It's an interesting remote support software with bold new ways of tackling help-desk issues.

Cons

Could do with a better design for the future.

Anton
  • Industry: Computer Hardware
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/4/2023

Convenient, easy to use program

6 months

Pros

Work from anywhere in the world, no one interferes, and you do not depend on the office

Cons

What happens is inadequate customers come across

Shan
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
5
Customer Support
5

4
Reviewed on 28/4/2023

Remote support for remote teams

Pros

Very user friendly main interface.You can lock the control at any time.

Cons

Sometimes the video quality is not clear.

Harsha
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 23/2/2023

A Deep Dive into the Best Remote Support Software Solutions

Overall, remote support software can be a valuable tool for businesses and IT teams looking to improve productivity and reduce downtime by providing efficient remote assistance. he benefits of quick and easy access to remote systems, powerful collaboration and communication features, and advanced diagnostic and reporting tools make it well worth the investment for many organizations.

Pros

Remote support software is designed to make it easier for businesses and IT teams to provide assistance and troubleshoot issues for remote users. One of the main benefits of this software is its ability to allow for quick and easy access to remote systems, which can help to significantly reduce downtime and improve efficiency.These features can help to greatly improve productivity and reduce costs for businesses, making remote support software a valuable investment for many organizations.

Cons

Some complex or feature-heavy could be overwhelming for users who are looking for a more streamlined solution, which could limit their effectiveness for certain users or organizations.

Nirmal
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
5
Customer Support
4

4
Reviewed on 9/4/2023

Reliable for online support

Pros

You can switch between screens.Almost no delay between computers.

Cons

Needs a good internet connection for better quality.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
5
Customer Support
0

4
Reviewed on 15/2/2023

Overall experience is good

It was kind of ok but it can be better

Pros

Allows you to remote in easily with just two permissions

Cons

It shows screen very blury to Admin that make it difficult to read small text in others system

Anna
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 26/11/2023

Beyond Trust

My overall experience has been good. I like Beyond Trust remote support better. It is easy to use and easy to give the link to our end users. In addition, if I am having an issue with my computer, the Help desk uses Beyond Trust remote support.

Pros

I like this product better than our previous software. Beyond Trust remote support is a lot easier to use.

Cons

I do not have anything negative to say about Beyond Trust remote support.

Rowena Joy
Rowena Joy
  • Industry: Information Technology & Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/4/2023

One of the best platform to connect or control a device remotely

With Remote Support - we can assist users remotely. We do not need to go on-site to troubleshoot. It saves our time and also help the users real time.

Pros

What I like most about Remote Support is it allows me to view, control and even perform troubleshooting on the user's machine. The deployment is very easy and it really does it's function as a tool.

Cons

Other than network issues on the user's end as it really affects the remote session and the troubleshooting that I'll be doing on the device, Remote Support if perfect for me. I did not encounter any issues.

Kevin
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/8/2023

The easiest and most secure way to access your network

Pros

It is easy to create and save credentials to quickly access remote servers and terminals. Helping users is as easy as double clicking their machine name. File sharing is as simple as can be.

Cons

Different types of connections have different abilities, which can cause problems.

Amit
Amit
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 9/6/2023

Remote Support- A good remote mobility solution

In a nutshell, Remote Support is a good tool for the overall company's customer satisfaction score growth and loyalty. It helps achieve needed tasks in seamless manner.

Pros

The flexibility to be able to use this remote assistance solution from anywhere , from any OS helps a lot on daily basis. We tend to our customers on their issues very fluently.

Cons

At times we had few connection issues which were later on fixed by the respective admin teams, other than that this tool never gave much issues.

Shristi
Shristi
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
3

5
Reviewed on 9/7/2023

Review for BeyondTrust Remote Support

BeyondTrust Remote Help offers an excellent encounter for far off help. Its easy to use interface, consistent network, and hearty security highlights give a dependable and proficient remote help arrangement. With its high level capacities and responsive client care, BeyondTrust Remote Help guarantees a smooth and fulfilling remote help insight for all clients.

Pros

It is one of the great programming which gives cloud-based admittance. furthermore, demonstrated great programming for business. it has multi functionalities like secure remote help, client assistance, and help work area organization too. Simple to use for both Macintosh and Windows. Amateurs can likewise utilize it without any problem. Furthermore, it gives admittance to associate staff. An important asset for technical support working from a distance.

Cons

Voice visit with the client would be useful so we could discuss the issue verbally as opposed to simply through talk. There are a few issues raising honors while interfacing with Windows PCs from a Macintosh. The portable application has a few issues some of the time. Beginning a meeting takes time. it is costly than different items. We can't utilize different asset records in a content. It likewise not has adequate room for putting away the asset records.

Terris
  • Industry: Telecommunications
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 30/11/2023

Beyond Trust Remote Support

Overall I like using it, I was able to screen share and successfully assist my customers.

Pros

I like the ability to screen share with members so I can see what they see because most of the time its just user error why members had issues.

Cons

When trying to assist MAC users we always had issues connecting due to some security error that would not let us screen share.

Chris
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 18/10/2023

review

Pros

easy to use for end user who are not tech savvy

Cons

licensing can be pricey and need users within our team to log off

Alexander
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/10/2023

BeyondTrust Remote Support reviews

Using it every day to connect to multiple servers to do daily tasks, development and troubleshooting.

Pros

Easy to use and user friendly. very stable and reliable. using it every day without any major issues.

Cons

Easy to use and user friendly. very stable and reliable. using it every day without any major issues.No Cons so far.

Pankaj
Pankaj
  • Industry: Building Materials
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 5/5/2023

One of the leading Remote Support tool

Pros

Ease of use and feature set is rich and exhaustive. recommended for large corporates as well.

Cons

Good product and it comes with a price. Costing can be improved for more widespread adaption.

Oguzhan
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 10/7/2023

Efficient and Secure

BeyondTrust Remote Support has been a game-changer for our organization. It streamlines support processes and offers robust security measures, despite some minor drawbacks.

Pros

BeyondTrust Remote Support has greatly enhanced our remote support operations. Its user-friendly interface and fast performance have significantly improved our efficiency and customer satisfaction.

Cons

The cost of BeyondTrust Remote Support can be a drawback, especially for smaller businesses. Some users have also experienced occasional connectivity issues.

David
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/4/2023

Agile and complete remote access tool

Highly recommendable tool if your organization needs a remote access or remote support tool.Totally worth it :)

Pros

Bomgar remote support is an essential tool for big organizations that need to provide remote support or o access to remote servers.I like that my division and team can save and classify all the servers so that you can search them and access remotely so quickly. Additionally, having file transfer and session invitations integrated makes the thing so comfortable

Cons

A couple of times my account has been blocked, probably by several wrong password attempts, and Bomgar remsupport web portal didn’t have the password recovery/reset option by myself and I needed to contact support and wait for their assistance.

Olivia
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/8/2022

Remote Support software.

It is the best software for offering and receiving support remotely in any business setup.

Pros

This software brings solutions closer where one can offer and access support remotely without physically engaging.
It has helped improve quality of services and satisfy both the customers and employees needs.
It has great features which makes it user friendly and easy to understand.
They have a great customer care services which is always ready to serve.

Cons

I have no improvement suggestions for this software.

Verified Reviewer
  • Industry: Biotechnology
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 5/6/2023

Good option, could be optimized

Pros

Ease of use and functionality of the product made it a good choice.

Cons

Overnotifications and difficulty tracking and using specific reporting issue areas makes it difficult.

James
  • Industry: Civic & Social Organization
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 28/8/2023

reach out to your team for support with this application

The application has helped us to stay more closer to people we serve

Pros

i use BeyondTrust remote support to offer technical assistance to field team, I like the ability to send instant messages, The application has friendly user interface and i like that

Cons

sometimes the application hugs while using it and the customer technical team may delay responding to your concern

Seejal
  • Industry: Biotechnology
  • Company size: 10,000+ Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 20/11/2023

Manage and support remotely

Pros

Easy to use and can easily take control and troubleshoot another PC remotely. Best tool for IT Support Executives.

Cons

The UI looks outdated and needs improvement.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 2/5/2023

Ideal Remote Support Tool with Comprehensive Password Management Capabilties

A really good tool which requires proper implementation to meet the organisations requirements. If it is deployed properly, the tool can operate perfectly with minimal disruptions to remote support operations. In overall the experience has been really good with minimal support requests coming from clients with respect to the daily operations, once finetuned properly.

Pros

The ease of implementation with the ability to customise to meet client requirements accommodate enhanced security requirements, especially focusing the zero trust concepts. The intuitive UI makes the experience more positive.

Cons

Overall, the product is really good. However, have come across challenges due to external factors like connectivity and bandwidth requirements.

Alternatives Considered

LogMeIn Rescue, Zoho Desk, LogMeIn and Zoho Assist
Adam
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 9/4/2023

Essential Tool for Business!

It is a very useful tool for IT support, troubleshooting, and collaboration purposes.

Pros

I Iove that BeyondTrust Remote Support is designed to be user-friendly, with features like one-click session initiation and a customizable interface. This makes it easy for my clientele to get started with the tool and to navigate its functions. One important aspect I appreciate is the platform's security measures which protect my remote sessions which includes encryption, two-factor authentication, and session recording capabilities. This helps my clients feel more confident that their data and systems are secure while using the tool.

Cons

I have noticed that platform requires a reliable internet connection to function properly. If a user's internet connection is slow or unstable, this could impact the performance and functionality of the tool.

Chad
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/5/2023

Great remote support software!

Pros

The ability to pin endpoints and have quick and easy access to them makes supporting our users so much easier. I can literally take a call and be in their machine withing 10 second of the user telling me their issue.

Cons

Remote support for mobile devices is a bit more involved. It requires the user installing the remote support app, entering site URL and session key, and enabling screen recording (for iOS devices). It's still not terrible, but it would be nice to have a quicker option. Probably just a limitation of mobile devices though.

Natanael
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 26/5/2023

Importance of Remote Support

Meets the need for team operation and streamlines the improvement of production management.

Pros

Practical implementation, flexibility of operation between machines, easy team management, good task developer, password security and control.

Cons

Very slow customer service, response task synchronization with duplicates.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 13/6/2023

Excellent

Pros

I liked the fact that it makes to connect with everyone worldwide.

Cons

If only they can make it easy to update.

Gregory
Gregory
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 2/5/2023

faster and safer remote support

Pros

with Remote Support was the solution to provide much faster and quality support by being able to access servers, workstations, network devices and systems from anywhere where support is needed, which helps to avoid transfers, time and money

Cons

Actually, there is nothing that I don't like at the moment that I have used it. I found it useful and effective for fast remote support.

Ashwin
  • Industry: Information Services
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 20/7/2023

Good tool to remote in and for troubleshooting

Pros

-Handy product.-Easy to use and options are very useful.-excellent connectivity.

Cons

Nothing much to point in. Looks works well.

Verified Reviewer
  • Industry: Outsourcing/Offshoring
  • Company size: 501–1,000 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/5/2023

Remote Support

Very Helpful!

Pros

Screen sharing is pretty cool, because you are able to see what is wrong with your computer

Cons

Maybe the alerts/Escaltion. I don’t use it often.

Ashley
Ashley
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/5/2023

Best helper in any type of situation.

Pros

I loved how it was very easy to access and knew the things I needed help with as if it was there with me.

Cons

Only thing I would wish different is that it was more affordable so everyone could test it out!

Shawn
  • Industry: Package/Freight Delivery
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
4
Customer Support
0

3
Reviewed on 31/10/2023

Nice Remote Support Tool

Pros

Very simple for clients to utilise. Great UI and excellent product support

Cons

lacks support of IOS user. The price point is high

2,032 reviews

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