BeyondTrust Remote Support - Reviews page 2

Pros

The remote access feature was very easy and painless to use overall. The person who helped me had quick and seamless access to my desktop setup, and it was as if there was no disruption at all! The file transfer feature was also very intuitive.

Cons

Nothing in particular really stood out as anything I disliked. I had a thoroughly good experience with Remote Support.

Pros

Service remote desk with secure access and support for any device.

Cons

I didn have any issue yet. Let's see the next months.

Pros

Screen sharing is pretty cool, because you are able to see what is wrong with your computer

Cons

Maybe the alerts/Escaltion. I don’t use it often.

Pros

I don't have individual inclinations or feelings and don't can utilize remote help. Be that as it may, remote help administrations can offer a few benefits for clients, including the capacity to rapidly and effectively investigate specialized issues without expecting to carry their gadget or gear to an actual area. Remote help can likewise set aside time and cash, as clients can frequently get support all the more rapidly and without the requirement for an expert to make a trip to their area. Also, remote help administrations can frequently be gotten to from anyplace with a web association, giving more prominent adaptability and comfort to clients.

Cons

I don't have individual inclinations or feelings, and I don't utilize remote help. Nonetheless, a few clients have detailed worries with remote help, for example, protection and security issues, as remote help specialists might approach delicate data on the client's gadget. Moreover, clients with slow or temperamental web associations might encounter troubles utilizing remote help administrations, as the association may not be sufficiently able to help a steady association. At long last, a few clients might like face to face help to more readily comprehend the idea of the issue and see the arrangement firsthand, which isn't generally imaginable with remote help.

Pros

Easy to access and use. Being an Digital Marketing Executive It Helps Me in All kind of ways. It Helps Me to solve all my software related issues without any discomfort.

Cons

It Takes longer time to initiate sometimes, so being patience is the keys, solving hardware problem is not possible so all in all it can solve all your software problems.

Pros

This is an amazing technology where we can login to another machine through Remote Support. This is very user friendly and has many security features where unknown user cannot login without our permission. It send otp to verify the login, then only it allows. I personally like this security feature.

Cons

Sometimes it disconnects suddenly without any reason, and We should login again from the scratch

Pros

I like the ease of sharing my screen with someone from IT so I don't have to try to figure out how to solve the issue.

Cons

There is nothing that I didn't like. I haven't used all of the features yet so there may be more feedback once I have.

Pros

When most of your work consists of being with computers, connecting with other people or having access to different things, it is very important to have a program that allows you to access other devices or that can access yours remotely, since you never know when an inconvenience or an immediate need may arise, this program helps me to do so.

Cons

As for my experience, I cannot find a negative part

Pros

It makes troubleshooting remote desktops easy and very smooth controls.

Cons

Controls are limited however there is no major con.

Pros

I have been trying so many remote apps but this one is the best so far. This application is very easy to use. As i deal with the clients who need fast services but thanks to its low downtime. It just connect at a go. I recommend this app to everyone who works remotely.

Cons

The only thing i found negative about this app is that it works as a trial. Only paid version works with all the feautures

Pros

We use this software to support our team from anywhere means if our team member is not available at the office then it is the best tool to connect with them, another thing is it has outstanding efficiency for support remotely and has good functionality also

Cons

There is no more bad thing I can say is sometimes I face technical difficulties and need to use to this, no other thing need to improve

Pros

Being able to have this software makes work much easier because you can do remote support from anywhere in the world, solving and repairing problems quickly, saving transportation costs and timeIt has an ease of use to be able to connect easily and quickly

Cons

I have not found any fault or something that I disliked, fortunately I liked everything and it has worked correctly

Pros

It's an interesting remote support software with bold new ways of tackling help-desk issues.

Cons

Could do with a better design for the future.

Pros

What i like most was the support and remote services and great help

Cons

there was not anything i did not like about remote help

Pros

Very user friendly main interface.You can lock the control at any time.

Cons

Sometimes the video quality is not clear.

Pros

Video quality is very good when compared to other products.

Cons

Main interface is little bit complex for the first time users.

Pros

You can switch between screens.Almost no delay between computers.

Cons

Needs a good internet connection for better quality.

Pros

I liked most security features such as encryption, access control, and session recording, which can help to protect sensitive information and prevent unauthorized access.

Cons

Dependency on internet connectivity: Remote support software relies on internet connectivity, so if there are connectivity issues, it may not be possible to provide support to the remote device.

Pros

Its ability to do admin tasks on the end user's system without giving the user an admin password.
Screen sharing does not require any software installation.
It has different ways to access a user system, you can simply send the user a link or inform the user to find you on the public URL.
The solution is very easy to set up compared to some other products.
Third-party integration with solutions like SysAid was also seamless.
With little or no training, the solution is good to go for anyone.

Cons

For me, the solution is perfect, except for the UI interface which needs to be improved to make it look more fanciful.

Alternatives Considered

TeamViewer Remote

Reasons for Switching to BeyondTrust Remote Support

TeamViewer for Enterprise use will require the software to be installed on the end-user PC and licensed but we couldn't do that because as soon as the pandemic came all users already started working from home.

Pros

There were various aspects of this software that I enjoyed.
The first was how simple it was to operate; it was incredibly intuitive.
Second, the help was always available right away; I never had to wait for someone on the other end to help me.
I used the software on a weekly basis to help me traverse multiple systems and their problems.
Finally, I appreciated the depth of knowledge that the techs who assisted me with my systems h

Cons

this software is moderately to highly priced, and the customer support is weak.
My session would occasionally drop out or hang up.

Pros

Price is cheaper compare to similar products on the market. Performance of all the tools and features of the package is somewhat stable, could be smoother but for such a price is OK. Tons of cool tools and features during remote access provide faster and convenient work overall.

Cons

It could have a better and in general - user-friendly interface. More advanced security would be good too. And the most noticeable - smoother performance, with it it would be a great product.

Pros

I have several things I liked about this software. First was easy of use, it was very intuitive. Second the support was always immediate, I never once had to wait for someone to be on the other side to assist me. I used the software weekly to navigate multiple systems and their issues. Lastly I liked the amount of knowledge that the techs had that were assisting me with my systems.

Cons

I do not have any cons about this software. Top notch.

Pros

It is designed to manage your users and your software Bomgar. The Bomgar Appliance is the central point of administration and management for the Bomgar software, allowing you to log in from anywhere with Internet access and thus be able to download the support technician console.

Cons

The syntax for the installation with EXE is complicated, it should be more pleasant so that users do not resort to contradictions in its use.

Pros

- Full-featured remote endpoint and service portal that allows IT admins and technical support organizations provide support for technical and non-technical clients and their workstations/servers
- I have deployed Bomgar at two organizations as an IT Administrator and support person, and Iove how dependable the endpoint agent software is for connecting to all workstation endpoints we support. If you need to connect to a workstation on an isolated network in a building across the city? No problem, open the Bomgar admin console and find the workstation in endpoint inventory and can remote into the machine, transfer files, chat with a client on the machine via bomgar chat, or control mouse and keyboard.
- Start impromptu support sessions and guide customers to the bomgar support portal and request a session with you or any other active administrator who is available, all on the fly.
- Enterprise support is very helpful, I have had to leverage them for guided updates and configuration advise. They are professional and well-trained
- Bomgar offers physical and virtual appliances, I have deployed both physical and virtual solutions from them, both work the same.

Cons

- As a purchaser of a Bomgar appliance, you still need support for the hidden back-end of the appliance. One deployment of this solution, we ordered two virtual servers, I believe at different times. As such, the hidden linux back-end of the software were inherently not exactly the same build configuration, and we discovered this during an upgrade of the software version and they reacted different to the upgrades. This was an unexpected setback, however, to the credit of support they were professional and prompt with their diagnosis and provided tailored update packages to finish the upgrade.
- There are lots of free solutions that can work for remoting into endpoints and providing support remote for endpoint users these days, which may make the value of Bomgar less desirable due to cost of appliances, annual license renewals and upfront license costs, depending on the budget. If you can afford it, it's worth the money for quality of the product and its features.

Pros

The software integrated nicely with what we were already using.

Cons

Their customer support service is not great. Since English is not their first language and they were hired just to answer a phone, they are of very little help.

Pros

The ability to elevate permissions on a machine you are connected to remotely is invaluable. This tool just works and it's easy to use, so new help desk and support personnel take to it like ducks to water.

Cons

I really struggle to find anything I don't like about this tool. If anything, perhaps a more modern looking interface would be desirable, but it's not like it's clunky or hard to navigate, so I really have no complaints here.

Pros

Personally I like a lot of things about this software. Going to outline/describe them below:

1. Simple way for users to join sessions:

All you have to do is direct them to the website you've created to have them join and give them a code. Most of the time I email them a code with the email button and it does all the work for me in the way of instructions.

2. Chat features within the session are useful:

This is a must to have. Its simple to for everyone to use and I've never had any issues chatting with a customer within the session. You can even chat with just your coworker while in a session without the customer seeing the information. Also, adding notes within the session.

3. Color/Background/Quality Control:

You can disable their background or disable most colors to allow higher bandwidth on your sessions. This is very useful whenever someone has a slower speed and cannot handle all of that during the session.

4. Adding scripts during sessions:

You can add personal scripts in the session to allow you to do certain things like access Control Panel as administrator or recreate a Windows profile. Super useful.

5. Pinning sessions:

You can pin someone's computer to jump back on later. Very useful when its a shared computer and you don't have him to walk someone through joining the session again

Cons

I don't like how sometimes this software will glitch when escalating the administrator access and then the loading window won't go away. Now you have this stuck window in your way, can't elevate your access and now you can't close the session either. Ontop of that you can't quit Bomgar until all sessions are gone. Since you cannot close this session you cannot close Bomgar without force closing through Task Manager.

Pros

Ease of access and taking screenshots with one click and very reliable tool to work in remote session

Cons

It's logo is a bit bright not apart from that everything is good. in very few cases it logsoff automatically probably that should be fixed in upcoming updates

Alternatives Considered

TeamViewer Remote

Reasons for Switching to BeyondTrust Remote Support

TeamViewer is a bit expensive

Pros

I love that I can connect to anyone that has internet access. If Parents are having trouble using our image transfer software, I can remote in and assist them in getting imaging to the hospital.

Cons

I really can't say there is anything that I don't like about this software. Maybe one issue would be to allow elevated privileges automatically when the user is an administrator of the system.

Pros

Bomgar Remote Support is easy to install and manage for your staff and IT support.

You can deploy a shortcut to computers and set it up to start remote sessions immediately, or allow a support rep to give a session key to start the session. So there are lots of options to customize how you want to manage support sessions.

Once you're remoted in, a range of options for controlling the computer are available to the rep, allowing the sessions to go faster like control panel shortcuts, screen shot options, and an easy to use file share interface.

The customer can see everything happening and chat with the rep in a chat box, which also displays helpful information like what commands the rep is running in the background.

There is a lot of transparency when running Bomgar so everyone can feel safe and comfortable sharing their computer with an IT rep.

Bomgar also integrates with other software like Service Now.

Cons

Bomgar Remote Support does take a lot of planning to set up properly and get running efficiently.

A lot of the security and transparency features will require a lot of app administration. If you're a one-man or smaller shop, you will have a longer time getting many of its features up and running.

Pros

This review for Bomgar as part of KACE/Bomgar deployment, seamless integration, excellent and robust deployment and easy to use and administration. Allow my team to conduct 95% of the support calls from any where, love the ability to support iPhones as well.
Ability to jump, easy for users to connect via web interface, ability to transfer sessions or multi support ability, IM and chat ability

Cons

Every time upgrade happens it break a feature, last update it brook the auto privilege elevation and the ability to Jump. Tech support kept insisting there is nothing wrong with the code till it was proven to them.
My team managed to find a work around. I think the system needed to be tested with different OS before getting released

Pros

On-Request IT Administration. Far off IT support is consistently accessible at whatever point an IT issue emerges. Lessen Cost. Remain Business Centered. Increment Organization Efficiency. Admittance to Experienced IT Experts. State of the art Innovation. Routinely Planned Upkeep.

Cons

1) Expanded Security WeaknessesRemote access is a blade that cuts both ways with regards to framework security. Despite the fact that it accompanies information encryption, access controls, and action logging, it ends up presenting extra weaknesses that could be utilized as assault focuses.That's what you'll see, for example, it's challenging to watch everybody getting to your framework from a distance. You can't genuinely verify every one of the clients. Furthermore, that, obviously, makes it simple for aggressors to invade the framework utilizing certified records, and afterward leave inconspicuous.2) Momentary IntricacyA completely somewhat open organization isn't something that anybody can haphazardly set up. Indeed, even prepared specialists and oversaw specialist organizations require days to sort out all the framework assets and, at last, have everything working flawlessly.3) Organization RelianceRemote access is just comparable to your organization. You really want a steady Web association with keep up with your work process. Any other way, even the smallest margin time might possibly influence your efficiency.

Pros

Easy super to use and maintain. It has two factor authentication feature which makes it amazingly secured.

Cons

They are so many products like this coupled with the price which is a little bit on the high side.

Pros

It is easy tool to use for remote access, file sharing , conveniently recording meeting sessions for the one who wouldn't be able to attend

Cons

I didn't come across any cons for this software.

Pros

Security and encryption. I love this tool because it is a third party/externally managed, yet extremely secure. The network is super secure when using this tool to take a control of user computers for troubleshooting. During Covid-19 the use and potential of this tool has been realized more than ever before. This tool is the backbone of distributed working.

Cons

Nothing that I can think of. Perhaps the real-time dashboard may be made a little more intuitive and easy to configure. However it is not a show-stopper at all.

Pros

I love how supportive the app is they are very trustworthy and have great service

Cons

I don’t dislike anything about Remote Support

Pros

Recording sessions, screen sharing, sharing controls etc

Cons

Nothing as such at this moment and just keep the tool as it is

Pros

Remote Support when it's needed has been the most impactful for our business. With under a minute set up time we can get on with our Windows and Mac users to review their software difficulties in real time.

Cons

It would be nice if there was an even quicker workflow when working on macOS computers to pre-approve the Remote Support software in our environment.

Alternatives Considered

TeamViewer Remote

Reasons for Choosing BeyondTrust Remote Support

TeamViewer was a consumer product, with not the best privacy and security history when we found Remote Support.

Switched From

TeamViewer Remote

Reasons for Switching to BeyondTrust Remote Support

Security and ease of use in deploying with an MDM solution.

Pros

When it comes to allowing IT to remotely access their computers, employees will always be hesitant. This can result in a significant increase in resolution and deployment times. However, because of its various capabilities and customization choices, Bomgar Remote Support has a full set of tools that allow the organization and its users to feel confident in allowing IT to remotely access their machine.

Cons

For your employees and IT support, Bomgar Remote Support is simple to set up and maintain. You can install a shortcut on PCs that will automatically start remote sessions, or you can have a support representative provide you a session key to start the session. As a result, you have a lot of flexibility in how you manage support sessions. Once you've been remoted in, you'll have access to a variety of choices for operating the computer, such as control panel shortcuts, screenshot options, and a simple file sharing interface. The customer can view everything that is going on and communicate with the representative via a chat box that also displays useful information such as the commands that the representative is performing.

Alternatives Considered

TeamViewer Remote and AnyDesk

Reasons for Switching to BeyondTrust Remote Support

when purchasing a third application like Bomgar we look at its capabilities and feature, mostly security and I would say Bomgar is top compared to the mentioned applications.

Pros

Remote control and screen sharing are very convenient functionalities for me.

Cons

I have not used all functionalities of this software. Up to now, I am satisfied.

Pros

A great software that was significantly more well featured than some that only would connect to the computer but not allow us to work on the computer

Cons

There was no significant downside to using this software, it always worked properly.

Pros

optimum software, We can manage our work remotely because of this. I'm able to inspect and manage devices remotely thanks to Beyond Trust. I can support my collaborators as if I were right by their side thanks to its functions including screen sharing and remote control, file sharing, and mobile device camera sharing.

Cons

Beyond Trust includes a trial edition and is easy to use, therefore I can't think of any drawbacks.

Pros

This tool is a combination of simplicity as well as power. The tool offers various features in a very simplistic UI and making it pretty good combination of usability as well as user functionality.

Cons

Nothing as such, I didn't find anything that was a drawback for this Software. However, The look and feel of this application can be improved as per the latest Windows applications.

Pros

Being able to remote control pretty much anything out there that has a browser is such a pleasure. Even mobile phones are no problem! There is no fuss, no inaccurate screen displays, no permissions to tinker with like in Teams meetings - it just works!! plain and simple. I can easily involve one of my colleagues in a running session by adding him to the session.

Cons

The only thing that I can complain about is that there is no voice chat feature, but I've managed with text chat for over a decade, so no big deal!!

Pros

Powerful solution for every IT Administrator. Not only you can remotely assist virtually every user on your network, you can also invite external representatives, should there be a need. Another feature that I like specifically is being able to present, where a remote user can see your screen. This can be used for training purposes. Recording can always be benefitial. Seamless AD integration and policy assignment helps with user administration. Pretty much set it and forget it service. While there are many competitors out there, I would always go with Bomgar.

Cons

Cost! This product is expensive. I mean, it's worth every penny for what it does, but getting such solution for your company may be a challenge.
Another problem that I noticed is the Bomgar console for Mac users. While a Mac user can connect to the workstations and servers, that already have the jum client installed, an ability to "jump" to any workstation is not there. For such instances, I have to use my Bomgar cosole on the PC.

Pros

I like its ease of use and that it saves the information of each session that I start as a follow-up

Cons

I like everything, but I would like them to add the 2FA sistem, since this would protect more information that may be important or confidential.

Pros

Amazing features, two factor authentication, remote desk top support is great. Super easy to use and maintain

Cons

There are to many products like this one and the price is a little higher then I'd like it to be but that would be my only issue.

Pros

1. Easy to connect with computers and devices

2. ) is a safe secure software and private way to allow personnel to share your computer

Cons

1. Unable to see what your technician are doing all times

Pros

The ease of use and the scalability of using scripting while troubleshooting with our end users is now easier.

Cons

The UI layout could benefit from a refresh to make things easier on the eyes. For advanced users its great, but for our service desk depart could benefit from a streamline UI.

Alternatives Considered

TeamViewer Remote

Reasons for Switching to BeyondTrust Remote Support

We were hooked, once we saw the demo

Pros

I primarily use Bomgar to remote assistance with my peers, direct reports and clients. Aside from remote assistance I also use Bomgar to refer to review requests of potential escalations, running chat report conversations and ticket management. Being in the QA team part of my job is to ensure service excellence is provided while maintaining customer confidentiality and Bomgar provides thus layer of assurance for us and our clients.

Cons

Sometime Bomgar takes time to load or having sync issues. Customer already entered the session key but still we cannot see the customer connected from our end. May be due to current work from home set up caused by the pandemic, internet connectivity plays a role in this minor challenge. Although for our organization, we can only store Bomgar sessions for up to 30 days but I guess that is due to some contractual agreements which are out of our control.