BPI System

Pros

- Customer support is world class. Best I have ever seen

- Robust utilization; can handle simple or complex processes

- The workflow platform allows you to map out a process, implement it, use it, and take steps to achieve continuous improvement.

- System is continually enhanced and improved to help customers achieve greater leverage from the system

- Can be used for the integration of management systems and standards (but not fully fleshed out for this purpose by the developers)

Cons

- The look and feel could be improved to allow for a more fluid environment. Definitely could be modernized/polished

- The workflow building process is not very time efficient. An embedded WYSIWYG workflow editor/form builder would eliminate the time it takes to build a workflow through multiple record testing, etc.

- The document management could be improved to allow for a file system, cataloguing, easy retrieval, etc.

- Programming language and coding could be updated/enhanced to improve the formatting of records, forms, etc. when printing, exporting, or sharing in other formats outside the platform

- There are some tools that are difficult to create in the environment or not available in the environment. Things like risk assessments, criteria fields, etc. Some of these tools are used in processes and it might be valuable to expand the custom fields to include some of these things.

Alternatives Considered

Reasons for Choosing BPI System

Switched From

Reasons for Switching to BPI System

Pros

Ability to customize and create workflows
Ability to assign steps to individuals or groups
Ability to Auto Archive after closure
Auto numbering capability based on Workflow name, Year and number created to have unique identifiers for each.
Real time reporting

Cons

Current Trending capabilities - enhancements are coming in newer revisions better utilize
Workflows do not automatically shift when on Mobile Device.

Pros

The ability to build and customize workflows. BPI system offers a straightforward interface for administrators to design, configure, and implement custom workflows to meet a wide variety of business needs. In addition, the capability of the BPI system to interface with outside databases has delivered a positive impact regarding automatic archival of records into a separate document management system, and automatic maintenance of users and organizational structures.

Cons

The ability for users with a basic understanding of the system to set trending criteria themselves to alert them of trends developing within the system.

Pros

BPI offers the users to create a workflow by configuring their platform rather than programming and provides an excellent technical support.

Cons

There are restrictions and limitations to convert your current process or forms to BPI.No options to upload the data to custom fields on your end other than creating them manually in BPI or request technical support to do it for you.

Alternatives Considered

Reasons for Switching to BPI System

Pros

Once familiar with the system, there is so much flexibility for Report creation and Logic questions customization. I have not experienced any development requests that are impossible to produce.

Cons

The Cloning to lower environment which I needed to make sure all the configurations are pointing to the right environment. The layout interface can be improved. I have seen another Issue Management tool product and the front-end looked more modern.

Pros

Easily configurable without having to engage the vendor.

Cons

trending capabilities, mobile application

Alternatives Considered

Reasons for Choosing BPI System

Switched From

Reasons for Switching to BPI System

Pros

The BPI System allows us to design workflows that reflect our own processes rather than having to fit into predetermined models that are embedded in other products. The system is very flexible in this way, and Qualitech's support team has been very knowledgeable and responsive. I can also make the changes that I need in the system on my own schedule without having to wait for (and pay for) custom programming.

Cons

The system is somewhat technical, and there is a bit of a learning curve in order to understand how to configure the various features. On the flip side, this contributes to the flexibility of the system, and Qualitech has quickly responded to any support that I've needed.

Pros

The product is easy to use and requires minimal training for our employees. We love how easy it is to track corrective actions and report the overall status to upper management.

Cons

We wanted to keep our data outside of a cloud based system. With BPI we were able to do put this system on our own servers. So there was really no down side to using their system. The only challenge is learning and mastering the features an administrator has in their tool belt to customize the process. The manual and tools provided are extensive, so maybe if the guide documents included an example database an administrator could walkthrough would have helped to master those tools.

Pros

I like most about this software is that we have the ability to configure in house and we do not have to go to the vendor.

Cons

The report functionality seems to least meet our customer needs. This feature allows for basic reports to be developed but the more complex have had to be customized and developed in house.

Pros

This product is relatively easy to use, and I like the willingness of our contacts and the Help Desk to help me figure out how to make some things work.

Cons

It's hard to tell if the changes I did will work out as I thought it would.

Pros

BPI provides you great options to organize in a automating mode differents process, this software it's absolutely useful for the business, i like that the differents functions are useful and easy to use, this software it's absolutely good.

Cons

I don't like that for some things are difficult to understand at all, this software it's absolutely useful, but the way to understand the functions or options is not friendly.

Pros

Easy to use and the help desk is easy and answers your questions within 24 hours

Cons

I don't have any cons installation was easy and the product works great.