About Bitrix24

Bitrix24 is an online workspace for small, medium, and large businesses. It features over 35 cross-integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and more. Additionally, Bitrix24 includes an AI assistant located throughout the product to further enhance your productivity and streamline your workflow. Switching to Bitrix24 eliminates the need to be subscribed to a bunch of different SaaS solutions. You get all you need in a single package — all at a flat rate. With over 15 million users, Bitrix24 is one of the most popular business software solutions in the world. Bitrix24 is a client management solution that provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions, capture and store lead data, generate sales reports and perform segmentation of target audiences. Leads received from a user’s website (for example, from an order or feedback form) can be fed directly to the CRM. Users can then create message templates, send individual or group emails to leads and contacts, capture notes on client interactions, schedule meetings and assign tasks. Users can create personalized invoices for clients by automatically inserting client information and sending them directly to the client's email address. Bitrix24’s sales funnel functionality offers an overview of sales transactions in progress and their respective stages. With the sales dashboard, sales agents can see how many deals they’ve won, how many clients haven’t been invoiced yet and an agent’s rating in comparison with other sales team members.
Bitrix24 Software - Bitrix24 CRM Deals
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Bitrix24 pricing

Bitrix24 has a free version and offers a free trial. Bitrix24 paid version starts at US$61.00/month.

Starting Price:
US$61.00/month See pricing details
Free Version:
Yes
Free trial:
Yes

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Browse Bitrix24 Reviews

937 of 937 reviews
Sort by:
Nonjabulo
Nonjabulo
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
3
Customer Support
4

5
Reviewed on 14/12/2024

Bitrix24 Review

My overall experience with Bitrix24 has been good, but a bit tricky at first. It’s great for managing tasks, team communication, and projects all in one place, which helps keep everything organized. However, the setup can be a little confusing, and it took me some time to get used to all the features.

Pros

You can manage tasks, chat with your team, and even handle customer relationships all in one place. It’s super convenient and keeps everything organized without needing a bunch of different apps.

Cons

What I liked least about Bitrix24 is that it can feel a bit overwhelming at first because there are so many features. The interface isn’t always the easiest to use, and it can take some time to figure everything out.

Response from Bitrix

Thank you for sharing your valuable insights and experiences with Bitrix24. We're delighted to hear that the unified platform design of Bitrix24 have met your expectations, making it easier for you to manage various aspects of your business in one place.

Replied 21/1/2025
Verified Reviewer
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/12/2024

Best business process software

My experience is really good. i think bitrix is the best CRM in the market

Pros

It is a complete website like social media of a company where there is a feeds where you can see all the announcements of the company and CRM with different workflows you can edit.

Cons

it is a bit expensive compare to other CRMs.

Response from Bitrix

Thank you for sharing your valuable insights and experiences with Bitrix24. We're delighted to hear that the simplicity and unified platform design of Bitrix24 have met your expectations, making it easier for you to manage various aspects of your business in one place.

Replied 9/1/2025
Antonella
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
5
Customer Support
0

3
Reviewed on 14/1/2025

The overall experience was good.

The overall experience was good. I use it quite a lot, but it leaves me wanting more. Some basic functionalities, such as visibility settings, role management, and profile handling, are crucial and contribute to this feeling of not enough.

Pros

No limitations on adding more steps or status to the pipeline. Others CRM dont allow you to add more that 8 or 9 steps. Free Plan available which is perfect for small Business

Cons

Lots of basics options are blocked on free plan. For example for basic functionalities like basic roles and profile customizations, role customization.

Response from Bitrix

Hi Antonella! Thank you for taking the time to share your feedback and experiences with Bitrix24. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users.

Replied 15/1/2025
ITORO
ITORO
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/1/2025

Bitrix24 is a 5-star Software

I have been using bitrix24 for the past one year and I can bold say it's the best.
With a wide range of features, bitrix24 delivers excellence across its features including and not limited to, Time management, project managements, file managements, reports, Conference meetings, Client managements, website managements, Team Management and a whole lot more

Pros

Bitrix24 is an all-inclusive workspace software. Most interesting feature for me is CRM

Cons

nothing to dislike about bitrix.24 it surpasses all other related software

Response from Bitrix

Thank you for sharing your valuable feedback on your daily use of Bitrix24. It's great to hear that our platform plays a crucial role in your project management, reports, communication, and overall functionality within your organization. We look forward to continuing to support your business's growth and success.

Replied 15/1/2025
Jan
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/1/2025

Easy and Simple app

A great and simple experience. Great way to handle your business and employees.

Pros

The great overview and desktop layout. The many features. The simple and easy way to handle your business

Cons

Nothing Yet. I am still testing and I am almost sure this is my platform.

Response from Bitrix

Thank you for your comprehensive review of Bitrix24, Jan! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs.

Replied 15/1/2025
Federico
  • Industry: Arts & Crafts
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
1
Customer Support
3

2
Reviewed on 31/10/2024

Take a good look around before falling on Bitrix

I am forced to use it in my company, but basically we only use CRM and internal messaging. Other ERPs that I have studied and that I use for other projects are much more intuitive and immediate.

Pros

It's fair to say that in its free version it still has enough usable features.

Cons

The usability, the layout and graphics settings and, in general, the user experience that requires a very long learning curve. The entire platform system (colors, positions, fonts, notifications...) is baroque and the functions are not at all intuitive.

Response from Bitrix

Thank you for taking the time to share your thoughts and experiences with Bitrix24, Federico. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs.

Replied 8/11/2024
Jesse
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/1/2025

All Services under One Advanced Umbrella

24.7.12.365 cloud PM, VC, BIM persistent chatting rooms, and milestones project management guru.

Pros

Unique multi-purposed UFI design for mega and encrypt project and tasks management and UC, UCaaS and BIM services under one umbrella.

Cons

I'm much OK with all modules it has, nothing to air for now.

Response from Bitrix

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Jesse! We look forward to continuing to support your firm's growth and success.

Replied 15/1/2025
Maryanne
  • Industry: Broadcast Media
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/1/2025

Intuitive Platform For Managing Tasks & Projects

It is amazing getting everything that you need in one platform that is also easy to use and it is also cheap.

Pros

This is an all-in-one platform that has all the features and tools that I really need to do my business. It is amazing because it has AI-assistant which makes work more simple. Am able to have video conferences with my colleagues to communicate on sustain things at ease. This platform is always helpful to me.

Cons

Bitrix24 is fine by me and has no issues.

Response from Bitrix

Thank you for sharing your positive experiences about Bitrix24, Maryanne. We're here to support your continued success with Bitrix24 and are keen to make your experience even better.

Replied 15/1/2025
Mareedu Lokesh
  • Industry: Staffing & Recruiting
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
3

5
Reviewed on 5/12/2024

Bitrix the sole survivor

Overall it was very good and best tool for managing

Pros

It is very user friendly and has lots of storage

Cons

But a bit slower than expected but still can manage candidate

Response from Bitrix

Thank you for taking the time to share your thoughts and experiences with Bitrix24. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs.

Replied 9/12/2024
Sumesh
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 24/1/2025

Pro-friendly Business Management Tool

Really a Pro-friendly application for the users who looks a different experience in Business Management Tools

Pros

The user experience and User Interface are really amazing

Cons

The user experience and User Interface are really amazing

Response from Bitrix

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback.

Replied 27/1/2025
Samuel
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/9/2024

Why Bitrix24 is the Best for BIM

Pros

Bitrix24 has a wide array of features which allows me to save time since I do not need to keep integrating with external apps.
Instant messaging and live chat are the key features which I like using.

Cons

Bitrix24 has nothing that I dislike since it facilitates all the capabilities that I need.

Response from Bitrix

Thank you so much for taking the time to share your detailed feedback about Bitrix24. We're thrilled to hear that you've found our platform to be a powerful ally in fostering collaboration and boosting productivity within your company.

Replied 27/9/2024
Teresa
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 27/8/2024

Try it - you'll like it!

Very good. Relatively easy to use and customise for our business.

Pros

Customisable, relatively easily with support from notes and bitrix chat support.

Cons

Difficult to keep abreast of feature enhancements due to length of youtube videos and sometimes support notes are not easy to understand.

Response from Bitrix

Thank you for your review and for being part of the Bitrix24 community! We're glad to hear that you find Bitrix24 customizable and easy to use for your business.

Replied 30/8/2024
Paulinus
  • Industry: Religious Institutions
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/9/2024

New User Bitrix24 Experience

Pros

I use Bitrix24 on a daily basis to coordinate with colleagues on projects via unlimited company communication channels in one place.

Cons

I have never come across even a slight bug on Bitrix24 even though I am a new user.

Response from Bitrix

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Paulinus! We look forward to continuing to support your firm's growth and success.

Replied 2/10/2024
Norah
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/5/2024

Bitric24 10/10 Rating

Pros

Qualifications for multi-purpose functions,
Online meeting bookings and scheduling.
Employee intranet portal and mass messaging.
Online P/TM capabilities.
OKR and KPI monitoring.
Project completion time estimate.
Online proofing and digital marketing tools.

Cons

Bitric24 is awesome software with all we need.

Response from Bitrix

Thank you for the stellar review and 10/10 rating, Norah! We're thrilled to hear Bitrix24 meets all your needs, from project management to digital marketing tools. Your switch from multiple platforms to Bitrix24 underscores the versatility and comprehensive features we strive to offer. We appreciate your support and look forward to continuing to serve your business needs.

Replied 8/5/2024
Facundo
  • Industry: Telecommunications
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 30/11/2024

Bitrix, a GREAT team management platform

My use of Bitrix was mainly limited to the use of its messaging, for supervisors and other work colleagues. I never had any problems with those functionalities, maybe sometimes the chats were down and difficult to see when there were many members in a team, but the platform was functional. Also, the publications made by team leaders were shown in the “Feed” and could be “acknowledged” with a button to let them know they received the information.

Pros

Bitrix seemed to me to be a platform with a lot of functionalities that I did not use, but that, if they were used, I consider that it would provide fantastic utilities for that team. As for the messaging and notifications functionality, I found it very good and perhaps “traditional”, but effective.

Cons

What I have to say is that the platform has many functionalities that perhaps are not taken advantage of because everything is quite messy and even chaotic due to the amount of elements on the screen that are seen, this should be improved.

Response from Bitrix

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Facundo! We look forward to continuing to support your firm's growth and success.

Replied 4/12/2024
Pawel
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 28/10/2024

Service company in use of Bitrix

Pros

Really good support and high quality CRM with many advanced options

Cons

Took time to learn but it is worthy, It makes me work of 3 people

Response from Bitrix

Hi Pawel. Thank you for sharing your valuable feedback on your daily use of Bitrix24. We look forward to continuing to support your business's growth and success.

Replied 5/11/2024
John
John
  • Industry: Research
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2023

Mastering the art of collaboration in project management with Bitrix24.

Bitrix24 helps us to run our projects more effectively and efficiently by allowing us to come together and work closely as one team. This allows us to put focus on the things that matters to us and the end result is excellent projects. The experience has been outstanding and we are intending to keep using Bitrix24 for forever.

Pros

We always get an upper hand when using Bitrix24 to manage our projects as it brings us all together under the same roof and allows us to work in unison and collaborate effectively. It has good communication channels like instant messaging, video and audio calling and files sharing which makes it easy for us to keep every updated and on the know. Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what has been done and what's pending.

Cons

Bitrix24 has a been straightforward to use product and having not experienced a single issue, i can say it has been giving me a perfect experience.

Jessica
  • Industry: Broadcast Media
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/9/2024

Bitrix24, a great customer support tool and it's free

I's a great customer support tool an all in one solution.

Pros

It makes it so much easier to analyse the success of sales and it's useful in executing projects that require communication and collaboration.

Cons

Not sure of any downside because it makes for seamless collaboration with my team mates. And it's free!

Response from Bitrix

Thank you for your review of Bitrix24, Jessica! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out.

Replied 2/10/2024
Andy
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
0

4
Reviewed on 30/6/2024

Worth Considering If Your After a CRM

Pros

Bitrix24 has a ton of features without being to overwhelming. If your after a CRM its worthing spending a bit of time with Bitrix and compare it to other products. I prefer it to Hubspot. It also has many other features including task management, a website builder, worktime tracking plus many more!

Cons

I dislike in their marketing they use the term "Replaces all your current SaaS solutions" how do they know this they dont know what Saas programs I use. Its likely it could replace quite a few but not all of them.

Alternatives Considered

HubSpot CRM

Response from Bitrix

Thank you for taking the time to share your experience with Bitrix24, Andy. We encourage you to explore all the features Bitrix24 has to offer. We believe that with more time, you'll discover even more ways our platform can streamline your business processes and enhance productivity.

Replied 2/7/2024
Hrach
Hrach
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
3
Customer Support
0

3
Reviewed on 25/3/2024

Testing the CRM

Pros

Overall not too bad, or even could be good for other purposes other than B2B Sales.

Cons

For B2B Sales - not the best and user-friendly CRM.

Response from Bitrix

Thank you for sharing your feedback on testing Bitrix24 CRM. Your insights are valuable to us as we continuously work to improve our platform and better meet the diverse needs of our users.

Replied 24/4/2024
Mariapia
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 26/3/2024

My Experience With Bitrix24

Pros

We have used Bitrix24 for project management and as a CRM and it has been amazing

Cons

No bad experiences with Bitrix24. It never disappoints

Response from Bitrix

Thank you for your review, Mariapia! It's great to know that our platform has been a reliable tool for your business without any disappointments. hank you for choosing Bitrix24, and we look forward to supporting your business's success in the future.

Replied 8/5/2024
Duane
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/7/2024

Challenging but worth it

Overall my experience with the platform was okay. A little challenging at times because their approach is not conventional but it gets the job done well once setup correctly

Pros

The robust offering it provides is more than sufficient

Cons

A bit on the pricey side of the spectrum

Alternatives Considered

Dynamics 365

Reasons for Switching to Bitrix24

I preferred the mix of functionality better

Response from Bitrix

Thank you for your review, Duane! We’re pleased to know that you preferred our mix of functionality and we wish you continued success in your business endeavors with the help of Bitrix24!

Replied 8/7/2024
Rodrigue
Rodrigue
  • Industry: Civil Engineering
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 17/8/2023

A powerful CRM for your company

Pros

The platform has a highly dynamic interface. You can create and manage workgroups, design websites and online stores, and integrate collected data into the CRM. Task automation is a real plus. Bitrix24 allows you to import and export files. The flexibility of this CRM is unmatched.

Cons

Bitrix24 is packed with features. Getting started can be long and tedious.

Getchen Ann
  • Industry: Online Media
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 12/6/2024

Software Review

Pros

Its very easy to navigate and friendly user

Cons

I am good with all the features inside the Bitrix

Response from Bitrix

Thank you for your review, Ann!

Replied 13/6/2024
Philip
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
3
Customer Support
3

5
Reviewed on 30/6/2023

Why we use Bitrix24

Will not be ale to run my business without it

Pros

Bitrix24 runs our entire operation. From contact management to tasks and communication, all in one system

Cons

Sometimes some bugs do appear, but is manageable

Juan Carlos
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/9/2024

We use Bitrix24 because is good

We developed Bitrix24 in our company, we adapt it to our process, it was a seamless implementation process because Bitrix is very flexible. We managed to sale 35% more in the first year, thanks to this platform.

Pros

Flexibility, adaptability, it has a lot of tools and a strong api directory.

Cons

It does not have multiple steps automated campaigns.

Alternatives Considered

HubSpot Marketing Hub, Zoho CRM, Asana and HubSpot CRM

Reasons for Switching to Bitrix24

Because it is very complete, it is not an ERP, but it gets close to it and it is affordable.

Response from Bitrix

Thank you so much for taking the time to share your detailed feedback about Bitrix24, Juan Carlos! We're thrilled to hear that you've found our platform to be a powerful ally in fostering collaboration and boosting productivity within your company.

Replied 11/10/2024
Christopher
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
5
Ease of Use
3
Customer Support
5

3
Reviewed on 19/9/2024

POV Review on Bitrix24

Generally, I like it only for the functions that I really use and need, but really, I feel the pricing is a rip-off.

Pros

Open Channels and messaging integrations with mostly all social media platforms and the website builder.

Cons

I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are not applicable to my business operations. I hope that we can be allowed to tailor fit our plans so I can only select the features that I need and what I really use. I feel like I am wasting the value of money I pay because there are lots of features that I really don't need and don't want to use. I also hope that the Forms can be as diverse and customizable just like CognitoForms which is what I use for customer orders, I can't use the Bitrix24 Forms because it doesn't have the kind of flexibility of CognitoForms. CognitoForms is far more superior in this area.

Alternatives Considered

Salesforce.org Nonprofit Cloud, Asana and Operations Hub

Reasons for Choosing Bitrix24

Doesn't have Chat/Messaging integrations like that of Bitrix24.

Switched From

HubSpot CRM

Reasons for Switching to Bitrix24

Actively looking. Once I find a more price-competitive platform, I will switch at the end of my subscription.

Response from Bitrix

Thank you for taking the time to share your thoughts and experiences with Bitrix24, Christopher. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs.

Replied 11/10/2024
Mahe
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 24/10/2024

Bitrix as a user

I really like about Bitrix24 is at it brings everything together in one place.
we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been done at that day , it good for tracking . it has mobile access as well .

Pros

I really like about Bitrix24 is at it brings everything together in one place.
we can have chat convesation with teammates can schedule meeting . and it is easy to use .

Cons

Limited time for free version of bitrix 24

Response from Bitrix

Thank you for sharing your valuable insights and experiences with Bitrix24, Mahe! We're delighted to hear that the simplicity and unified platform design of Bitrix24 have met your expectations.

Replied 5/11/2024
Amer
  • Industry: Medical Practice
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 21/8/2024

A review from an implementation specialist

The overall experience is going well with us and with our clients.
Some minor changes might give us more flexibility with the clients.
Like TikTok integration , ability to connect more than 1 Meta ad account with Bitrix24.
Also in the automation part , if we can add some more tools to deal with the product section it will be better.
And thanks for your efforts!

Pros

The on premise version and the customization of it.

Cons

It doesn't support connecting more than 1 ad account on Meta and UTM parameters are not being sent from Meta to Bitrix24

Response from Bitrix

Thank you for your detailed review and for sharing your experience, Amer! Your insights are valuable, and we'll consider them for future improvements. Thank you for your support and for being a part of the Bitrix24 community!

Replied 27/8/2024
Anna
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
2
Customer Support
3

3
Reviewed on 14/9/2024

My humble opinion as a beginner

I worked at marketing agency as an HR and executive assistant. All the processes were under my supervision. We had several sections. Sales, HR, trainings, and company drive. We mainly use to keep our sales stages and he stages. Unfortunately we don't generate any documents, though I know it's possible. So the main advantages of this CRM were out of our operations. And it is costly I think

Pros

I have been working with bitrix24 over a year. To be honest it was my first time to work with CRM. As a management tool to simplify many processes I did like it. Also drive option on corporate and individual level to store your files. Bitrix 24 offers many options, but it's a little complicated.
Existing chat feature that allows to creat any group or meeting chats, to make it confidential is great. To limit opportunities vor B and A level employees is also a good option in operation. Also I like task management features. Deadlines attendee observer Features.
Unfortunately the company I worked with didn't use many features of this CRM to have greater benefit out of it: sales pipelines, documenting features. Overall for the beginner level I liked it.

Cons

As a C level worker, I used all the features our company had an access. And the abundance of buttons and confirmation were too much. I didn't like to put save button at any turn.

Response from Bitrix

Thank you for sharing your positive experiences and constructive feedback about Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better.

Replied 27/9/2024
Connor
  • Industry: Nonprofit Organisation Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 28/10/2024

Keeping everything in the same place; tasks, tools and teams.

Proven game changer tool for empowering team meetings to be more productive and professional.

Pros

I liked Britrix24 due to its simplicity, flexibility and power. It gives a clear view of who's doing what and what needs to get done. It keeps tasks in order, deadlines on track and team members aligned.

Cons

It is not desirable that changing pertinent information in the application can only be done by me as the administrator, this delayed most my work.

Response from Bitrix

Hi Connor! Thank you for sharing your positive experiences and constructive feedback about Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better.

Replied 6/11/2024
Lukasz
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
5
Customer Support
5

3
Reviewed on 22/8/2024

Much done, but still much to improve

I would love to see a place where users can submit their ideas for developing the app - and others vote on these ideas.

The ideas with the most votes would be introduced first.

At the moment, I don't know at what stage my amendment is being submitted, when it will be introduced and if it will be at all (because maybe it only bothers me).

Pros

Great flexibility in the programme and the ability to add your own functions to many modules.

Cons

Poorly developed very basic functions that issue the basis for work.

Holiday requests - does not count remaining holiday days

Chat - it is not possible to change status to e.g.: homeoffice (as is the case with slack).

No autosave in tasks.

Mail client that is completely undeveloped.

Response from Bitrix

Thank you for your comprehensive review and for choosing Bitrix24, Lukasz! Your feedback is invaluable as we continuously work to improve our set of tools. Thank you for your support and for being part of the Bitrix24 community!

Replied 27/8/2024
Nsogbu
  • Industry: Farming
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/7/2024

Project Time Tracker: Bitrix24

Tracking time on projects, file sharing and instant messaging.

Pros

Availability of an extended range of features in one place is what I like most about Bitrix24.

Tracking time on projects is automated which saves time for 24.7.

Cons

Bitrix24 barely offend me when using it to send messages and manage projects.

Response from Bitrix

Thank you for your review, Nsogbu! We’re delighted to hear that you appreciate the extensive range of features Bitrix24 offers, especially the automated project time tracking. Your feedback is invaluable to us.

Replied 17/7/2024
Deanna
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 30/9/2024

Complex but worth it!

I had both good and bad experience with Bitrix24 so I could lean both ways. But even with it's complex ways Bitrix24 will help get you organized and transform your growing business in a thriving one.

Pros

The chat features. Being able to communicate with employees easily and effectively and all together at once. Also, being able to track and watch the progress of my employees able me to help motivate and give the employees that needed a little extra attention got the attention they needed.

Cons

Performance issues sometimes and issues when trying to use the mobile app.

Response from Bitrix

Thank you for sharing your valuable feedback on your daily use of Bitrix24, Deanna. We look forward to continuing to support your business's growth and success.

Replied 11/10/2024
Petras
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/8/2024

Streamlined options that make it effortless to create and manage tasks.

Team members can define, assign and track tasks based on milestones while keeping task files and feedback all in one place. Overall, I would say Britix24 is robust enough to manage development sprints while remaining flexible to a variety of workflows.

Pros

Some of the features I like most about Britix24 are; helpful and responsive customer support team, highly customizable to suit various business contexts, user friendly and quick to learn and automated invoicing. Has a rich white boarding and brainstorming capabilities for generating ideas especially for the advanced version.

Cons

The advanced features require hirer tier plans and also I have experienced occasional performance issues with complex boards.

Response from Bitrix

Thank you for your review and for being a part of the Bitrix24 community, Petras! Your insights are valuable as we strive to enhance our platform.

Replied 3/9/2024
Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
3
Customer Support
4

4
Reviewed on 4/6/2024

All-in-one Management Tool

Overall, Bitrix24 did everything that our team needed, communication tool, time management, task management, leaves, etc.

Pros

I like how it has a lot of functions and can be integrated with other tools, so it's a one-stop shop for everything we do for work.

Cons

Since it has too many functions, some don't work as well as we want. It is also laggy and has many bugs (but maybe we have too many users).

Response from Bitrix

Thank you for your review and for choosing Bitrix24 as your all-in-one management tool! It's great to know that Bitrix24 has met your team’s needs in various areas. We are continuously working on improving the platform to ensure a smoother experience for all users.

Replied 11/6/2024
Delly
Delly
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
3
Customer Support
5

4
Reviewed on 28/1/2024

Provides comprehensive features for telemarketing

Overall, It's a great telemarketing service provider, I like it because it's not only limited to telemarketing but offers a variety of other services -It could be even more amazing if some improvements are made in sectors with poor performance and I might probably consider using it again in the future.

Pros

Bitrix24 is one of the best telemarketing tools that I've used so far, despite a few drawbacks, I still recommend its services for the following reasons:
-It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and collaboration which are ideal for streamlining workflows and enhancing productivity all in one place.
-It endorses team collaboration and improves teamwork.
-It's cost-effective and I find it to be far way more affordable than some competitors
- It provides a great customer support. Bitix24 has dedicated support teams spread out across various countries including my country- a great way to serve customers.

Cons

Negative remarks with Bitrix24 are :
-Call volume is limited. There are limitations in the number of concurrent calls that can be handled which tremendously affects operations that require high-volume calls. For instance, we are used to making at least 700 phone calls daily.
-There is limited customization
-Call quality and reliability are highly affected by unstable internet connection, an issue we face in our country. Sometimes you're on the phone with a client and suddenly, you'll lose them due to network instability -It's mainly because of this factor that we had to switch to a different service provider.

Response from Bitrix

Thank you for your detailed review and for recommending Bitrix24 despite the challenges you've faced, Delly. We're thrilled to hear that our platform has been beneficial for your telemarketing needs, enhancing productivity and teamwork while being cost-effective. Your positive remarks about our customer support are greatly appreciated. We hope to have the opportunity to serve you again in the future with an even more robust solution.

Replied 14/5/2024
Ewa
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/4/2024

Employee Scheduling Program

Pros

I like that Bitrix24 offers a lot of features under one roof from employee scheduling, task management, time tracking to CRM.

Cons

I have used Bitrix24 for a long time now and it hardly fail me while using it.

Response from Bitrix

Thank you for your positive review! It's great to know that our platform has been reliable for you over time. We appreciate your trust in switching from other services to Bitrix24 and look forward to continuing to support your success.

Replied 23/4/2024
Paulo
Paulo
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 2/4/2024

Great task management platform. Great freemium version!

Overall Bitrix24 has been great for my business. Having a place to see all the tasks, assign to employees and follow up on the work has really saved me time and money!

Pros

For task management it's FREE, it's easy to set up, it's easy to use.

Cons

There are many features that I haven't had the chance to use because it would require me to take some time to review it, test, and implement with the team.

Response from Bitrix

Thank you for your positive review and for choosing Bitrix24 as your task management platform, Paulo! We're thrilled to hear that our free version has met your business needs, making setup and daily use easy and efficient. We understand that exploring new features can require time and effort, and we're here to support you through that process. Our team is ready to help with resources, training, and support to ensure you can make the most out of Bitrix24. Your success in saving time and money by streamlining task management and team coordination is exactly what we aim for. Thank you for sharing your experience, and we look forward to continuing to support your business growth.

Replied 8/5/2024
Tichaona Redemptor
Tichaona Redemptor
  • Industry: Printing
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
2
Ease of Use
4
Customer Support
3

4
Reviewed on 9/2/2024

Digital business enterprise.

Exciting and mostly informative with all features

Pros

Bitrix24 often allows users to customize project workflows and set granular permissions. This flexibility enables organizations to tailor the platform to their specific project management needs and control access to sensitive information.

Cons

too many templets that has been used by other users of the platform

Alternatives Considered

Upbase and Basecamp

Reasons for Choosing Bitrix24

Checking more project management tools that can assist business.

Switched From

Upbase and Basecamp

Reasons for Switching to Bitrix24

Automatically Growing Client Database: Whenever you receive an email, phone call, or message from a new contact, Bitrix24 can automatically add them to your CRM contact list. This ensures that your contact base keeps growing as you interact with clients

Response from Bitrix

Thank you for taking the time to leave a review. It's great to know you find the platform exciting and informative, and we're pleased that the automatic growth of your client database through our CRM has been beneficial for your business. Your decision to switch to Bitrix24 for more comprehensive project management tools is valued, and we're committed to supporting your business's success.

Replied 24/4/2024
G
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 21/8/2024

Try it! Bitrix is our pick and we've tried a lot of what's out there.

great, ive been using it for years. ive tried a whole bunch of others, trello, asana, clickup, basecamp etc etc....

Pros

all in one platform , we started with our business unit that is a marketing agency and will gradually expand its use to our business units.

Cons

hoping for more integration with other platforms like APOLLO , or platforms for marketing, sales and data.

Alternatives Considered

Trello, Basecamp, ClickUp and Asana

Reasons for Choosing Bitrix24

bitrix was able to consolidate a bunch. i just wish it had OKR capability

Switched From

Trello, Basecamp, ClickUp and Asana

Reasons for Switching to Bitrix24

ease of use and consolidation of tools/use cases

Response from Bitrix

Thank you for your review and for being a part of the Bitrix24 community! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out.

Replied 6/9/2024
Şenol
Şenol
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/8/2024

Bitrix24 CRM and Business Management System

We have structured our company and all its departments specifically for our company and we are using them.

Pros

I can effectively manage and control the entire company and its departments with a single screen and multiple jobs.

Cons

Everything is in its place, even thanks to Bitrix24 we are informed about technological developments, such as integrating artificial intelligence into the CRM system.

Response from Bitrix

Thank you for your insightful review and for choosing Bitrix24 as your CRM and business management system! Your feedback is invaluable as we continue to enhance our platform.

Replied 22/8/2024
MArco
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 22/10/2024

Bitrix CRM

It was good. i use it every day as my CRM software.
It help me manage customer needs

Pros

First that it has a free version to try and understand before buy it.
Secondo, the fact that is a really good SaaS software, in just a minute you can deploy a CRM :)

Cons

Interface is a little too complex and colorfull.
it has few personalization option for me

Response from Bitrix

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Marco! We look forward to continuing to support your firm's growth and success.

Replied 25/10/2024
Orçun
Orçun
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 31/1/2025

Great all in one CRM solution

Pros

Best part of Bitrix24 that I love is it combines all resources I require in one CRM.

Cons

Bitrix24 is quite hard to use at the start and learning curve is so long.

Response from Bitrix

Hi Orçun! Thank you for sharing your valuable feedback on your daily use of Bitrix24. We look forward to continuing to support your business's growth and success.

Replied 3/2/2025
Roccini
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/12/2024

A Versatile Tool for Both Companies and Clients

I use both the paid and free versions of Bitrix. For our company, we use the paid version, which offers very helpful and convenient automation features. My client uses the free version. Even though she is Korean and not fluent in English, I was able to teach her the basics of using Bitrix.

Pros

It is very easy to use. Very user-friendly. I have already recommended it to my client who is a tattoo artist. And this is what we are not using to manage her customers.

Cons

The desktop version, I don't know if it was me, I can't seem to find the CRM portion.

Alternatives Considered

Trello and ClickUp

Reasons for Switching to Bitrix24

For my client, the free version is very good. And very easy to use.

Response from Bitrix

Thank you for your comprehensive review of Bitrix24! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with needs of your clients.

Replied 18/12/2024
Djaffar
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
2

5
Reviewed on 30/10/2024

Best tool for collaboration

Very nice experience. We recommanded this product to many friends.

Pros

CRM, collabortive tools and continous improvment and innovation

Cons

In CRM some features are slow to load information (like deals)

Response from Bitrix

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Djaffar. We look forward to continuing to support your firm's growth and success.

Replied 7/11/2024
Nathalie
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 16/4/2024

A Powerful Tool You Need!

Pros

What I love most about Bitrix24 is that we only need one system to handle everything! I don't need 3 separate systems for accounting, CRM, task management- I only need just this one.

Cons

I've had plenty of time working with Bitrix24 to test out it's performance and it hasn't let us down! I have no dislikes.

Response from Bitrix

Thank you for your glowing review, Nathalie! We're delighted to hear that Bitrix24 has become your all-in-one solution for accounting, CRM, and task management. It's our goal to provide a powerful and reliable tool that meets all your business needs. Your satisfaction and success with Bitrix24 mean the world to us. Thank you for choosing us and for your trust in our platform.

Replied 8/5/2024
Pietro
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 14/10/2024

Bitrix24 is a good Task Management Software

Support is fast and solution orientated.

Pros

Many functions, acts a global enterprise solution.

Cons

Some features and functions are not elaborated and thought well.

Response from Bitrix

Hi Pietro! Thank you for sharing your valuable feedback on your daily use of Bitrix24. We look forward to continuing to support your business's growth and success.

Replied 17/10/2024
Tembi
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
4

4
Reviewed on 11/4/2024

Bitrix24 provides a lot of features for your business

Pros

I liked the versatility of the features and having them all on one platform.

Cons

I feel as though Bitrix24 is not very user-friendly. It has wonderful features, but it is a little technical.

Response from Bitrix

Thank you for your review and for highlighting the versatility of Bitrix24, Tembi. We're proud to offer a comprehensive platform that meets a wide range of business needs. We understand your concerns about user-friendliness and acknowledge that the technical nature of our features can be challenging. We're committed to improving our platform's usability and providing resources to help users navigate our system more easily. Your feedback is crucial in guiding these improvements, and we're grateful for the opportunity to serve your business needs better. Thank you for choosing Bitrix24 as your all-in-one solution.

Replied 8/5/2024
Felipe
  • Industry: Staffing & Recruiting
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
3
Customer Support
3

3
Reviewed on 6/10/2024

Not the best CRM, but simple and not expensive

Pros

It is very simple to use, it has a lot of options but doesn't feel heavy

Cons

The UX is not the best, sometimes It takes some time to understand where the things are/

Response from Bitrix

Hi Felipe! Thank you for sharing your positive experiences and constructive feedback about Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better.

Replied 11/10/2024
937 reviews

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