Bitrix24

Pros

Bitrix24 often allows users to customize project workflows and set granular permissions. This flexibility enables organizations to tailor the platform to their specific project management needs and control access to sensitive information.

Cons

too many templets that has been used by other users of the platform

Alternatives Considered

Reasons for Choosing Bitrix24

Switched From

Reasons for Switching to Bitrix24

Pros

Flexibility, adaptability, it has a lot of tools and a strong api directory.

Cons

It does not have multiple steps automated campaigns.

Alternatives Considered

Reasons for Switching to Bitrix24

Pros

It is a complete website like social media of a company where there is a feeds where you can see all the announcements of the company and CRM with different workflows you can edit.

Cons

it is a bit expensive compare to other CRMs.

Pros

Open Channels and messaging integrations with mostly all social media platforms and the website builder.

Cons

I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are not applicable to my business operations. I hope that we can be allowed to tailor fit our plans so I can only select the features that I need and what I really use. I feel like I am wasting the value of money I pay because there are lots of features that I really don't need and don't want to use. I also hope that the Forms can be as diverse and customizable just like CognitoForms which is what I use for customer orders, I can't use the Bitrix24 Forms because it doesn't have the kind of flexibility of CognitoForms. CognitoForms is far more superior in this area.

Alternatives Considered

Reasons for Choosing Bitrix24

Switched From

Reasons for Switching to Bitrix24

Pros

First that it has a free version to try and understand before buy it.
Secondo, the fact that is a really good SaaS software, in just a minute you can deploy a CRM :)

Cons

Interface is a little too complex and colorfull.
it has few personalization option for me

Pros

It's fair to say that in its free version it still has enough usable features.

Cons

The usability, the layout and graphics settings and, in general, the user experience that requires a very long learning curve. The entire platform system (colors, positions, fonts, notifications...) is baroque and the functions are not at all intuitive.

Pros

It is very easy to use. Very user-friendly. I have already recommended it to my client who is a tattoo artist. And this is what we are not using to manage her customers.

Cons

The desktop version, I don't know if it was me, I can't seem to find the CRM portion.

Alternatives Considered

Reasons for Switching to Bitrix24

Pros

It is very user friendly and has lots of storage

Cons

But a bit slower than expected but still can manage candidate

Pros

Bitrix seemed to me to be a platform with a lot of functionalities that I did not use, but that, if they were used, I consider that it would provide fantastic utilities for that team. As for the messaging and notifications functionality, I found it very good and perhaps “traditional”, but effective.

Cons

What I have to say is that the platform has many functionalities that perhaps are not taken advantage of because everything is quite messy and even chaotic due to the amount of elements on the screen that are seen, this should be improved.

Pros

I get my solution and I can now work better

Cons

The support Waite time was the worst, took to long time

Pros

The on premise version and the customization of it.

Cons

It doesn't support connecting more than 1 ad account on Meta and UTM parameters are not being sent from Meta to Bitrix24

Pros

I like how it has a lot of functions and can be integrated with other tools, so it's a one-stop shop for everything we do for work.

Cons

Since it has too many functions, some don't work as well as we want. It is also laggy and has many bugs (but maybe we have too many users).

Pros

I like that Bitrix24 offers a lot of features under one roof from employee scheduling, task management, time tracking to CRM.

Cons

I have used Bitrix24 for a long time now and it hardly fail me while using it.

Pros

What I love most about Bitrix24 is that we only need one system to handle everything! I don't need 3 separate systems for accounting, CRM, task management- I only need just this one.

Cons

I've had plenty of time working with Bitrix24 to test out it's performance and it hasn't let us down! I have no dislikes.

Pros

Many functions, acts a global enterprise solution.

Cons

Some features and functions are not elaborated and thought well.

Pros

we like Tracking projects, tasks and time spent. storage must be allowed by permission, its interface is similar to that of Facebook

Cons

The disadvantage of this tool is that it is not so well known in the market, and therefore it is not widely used. So they don't know its many benefits.

Pros

Bitrix24 is an easy to use organizational software that allows companies to keep track of a number of items, including time recording for their employees. It is user friendly and very easy to submit time sheets.

Cons

Bitrix24 can be a little confusing to work for the first time but once you get the hang of it, there is no trouble.

Pros

Overall not too bad, or even could be good for other purposes other than B2B Sales.

Cons

For B2B Sales - not the best and user-friendly CRM.

Pros

We have used Bitrix24 for project management and as a CRM and it has been amazing

Cons

No bad experiences with Bitrix24. It never disappoints

Pros

At first glance- Bitrix24 looks fresh, smart, and inviting. The pricing was reasonable.

Cons

After starting using it I realized it was not as smooth as I thought. Many back-office issues, settings are sometimes a mess and pricing went up after a year. I also had privacy concerns.

Pros

The platform has a highly dynamic interface. You can create and manage workgroups, design websites and online stores, and integrate collected data into the CRM. Task automation is a real plus. Bitrix24 allows you to import and export files. The flexibility of this CRM is unmatched.

Cons

Bitrix24 is packed with features. Getting started can be long and tedious.

Pros

If your business is not very large or complex, the free version is sufficient. It is easy to connect with other programs that automate marketing campaigns. The simplified feature is a great way to share information and communicate with everyone who uses it or just a specific group. Segmentation can be done based on subgroups. The search function is excellent, allowing you to find information previously organized by company or contact.

Cons

The features that take care of managing deals and the sales funnel are more complex than those of other cloud CRM providers. We tried using it initially, but it wasn't what we were looking for. The permissions function is reduced. We tried to identify the type of person who has their own business/contacts in mind, but it was not possible. Sometimes the interface of a system is too complex in certain sections.

Pros

Bitrix24 runs our entire operation. From contact management to tasks and communication, all in one system

Cons

Sometimes some bugs do appear, but is manageable

Pros

NOTHING, it is Trouble of my business life , I regret the day I picked that

Cons

after pay 1500 dolars for only usefulable plan, I needed to pay 3000 dolars for developers to integrate that, all the developers tells different stories, its startup we have, its extremely abusive , AND ONCE YOU PAID , THERE IS NO REFUND, SO THATS A TRAP

Pros

Bitrix24 helped my company stay organized in its conversations with existing & potential clients.

Cons

It's mobile app functionality is quite limited. Bitrix offers a lot of features. It would be nice to have those features laid out in an easier layout.

Pros

Unique multi-purposed UFI design for mega and encrypt project and tasks management and UC, UCaaS and BIM services under one umbrella.

Cons

I'm much OK with all modules it has, nothing to air for now.

Pros

I have been working with bitrix24 over a year. To be honest it was my first time to work with CRM. As a management tool to simplify many processes I did like it. Also drive option on corporate and individual level to store your files. Bitrix 24 offers many options, but it's a little complicated.
Existing chat feature that allows to creat any group or meeting chats, to make it confidential is great. To limit opportunities vor B and A level employees is also a good option in operation. Also I like task management features. Deadlines attendee observer Features.
Unfortunately the company I worked with didn't use many features of this CRM to have greater benefit out of it: sales pipelines, documenting features. Overall for the beginner level I liked it.

Cons

As a C level worker, I used all the features our company had an access. And the abundance of buttons and confirmation were too much. I didn't like to put save button at any turn.

Pros

Great flexibility in the programme and the ability to add your own functions to many modules.

Cons

Poorly developed very basic functions that issue the basis for work.

Holiday requests - does not count remaining holiday days

Chat - it is not possible to change status to e.g.: homeoffice (as is the case with slack).

No autosave in tasks.

Mail client that is completely undeveloped.

Pros

Bitrix24 has a wide array of features which allows me to save time since I do not need to keep integrating with external apps.
Instant messaging and live chat are the key features which I like using.

Cons

Bitrix24 has nothing that I dislike since it facilitates all the capabilities that I need.

Pros

I really like about Bitrix24 is at it brings everything together in one place.
we can have chat convesation with teammates can schedule meeting . and it is easy to use .

Cons

Limited time for free version of bitrix 24

Pros

Some of the features I like most about Britix24 are; helpful and responsive customer support team, highly customizable to suit various business contexts, user friendly and quick to learn and automated invoicing. Has a rich white boarding and brainstorming capabilities for generating ideas especially for the advanced version.

Cons

The advanced features require hirer tier plans and also I have experienced occasional performance issues with complex boards.

Pros

I liked Britrix24 due to its simplicity, flexibility and power. It gives a clear view of who's doing what and what needs to get done. It keeps tasks in order, deadlines on track and team members aligned.

Cons

It is not desirable that changing pertinent information in the application can only be done by me as the administrator, this delayed most my work.

Pros

Availability of an extended range of features in one place is what I like most about Bitrix24.

Tracking time on projects is automated which saves time for 24.7.

Cons

Bitrix24 barely offend me when using it to send messages and manage projects.

Pros

This is an all-in-one platform that has all the features and tools that I really need to do my business. It is amazing because it has AI-assistant which makes work more simple. Am able to have video conferences with my colleagues to communicate on sustain things at ease. This platform is always helpful to me.

Cons

Bitrix24 is fine by me and has no issues.

Pros

Customisable, relatively easily with support from notes and bitrix chat support.

Cons

Difficult to keep abreast of feature enhancements due to length of youtube videos and sometimes support notes are not easy to understand.

Pros

The chat features. Being able to communicate with employees easily and effectively and all together at once. Also, being able to track and watch the progress of my employees able me to help motivate and give the employees that needed a little extra attention got the attention they needed.

Cons

Performance issues sometimes and issues when trying to use the mobile app.

Pros

I use Bitrix24 on a daily basis to coordinate with colleagues on projects via unlimited company communication channels in one place.

Cons

I have never come across even a slight bug on Bitrix24 even though I am a new user.

Pros

Qualifications for multi-purpose functions,
Online meeting bookings and scheduling.
Employee intranet portal and mass messaging.
Online P/TM capabilities.
OKR and KPI monitoring.
Project completion time estimate.
Online proofing and digital marketing tools.

Cons

Bitric24 is awesome software with all we need.

Pros

Bitrix24 is one of the best telemarketing tools that I've used so far, despite a few drawbacks, I still recommend its services for the following reasons:
-It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and collaboration which are ideal for streamlining workflows and enhancing productivity all in one place.
-It endorses team collaboration and improves teamwork.
-It's cost-effective and I find it to be far way more affordable than some competitors
- It provides a great customer support. Bitix24 has dedicated support teams spread out across various countries including my country- a great way to serve customers.

Cons

Negative remarks with Bitrix24 are :
-Call volume is limited. There are limitations in the number of concurrent calls that can be handled which tremendously affects operations that require high-volume calls. For instance, we are used to making at least 700 phone calls daily.
-There is limited customization
-Call quality and reliability are highly affected by unstable internet connection, an issue we face in our country. Sometimes you're on the phone with a client and suddenly, you'll lose them due to network instability -It's mainly because of this factor that we had to switch to a different service provider.

Pros

all in one platform , we started with our business unit that is a marketing agency and will gradually expand its use to our business units.

Cons

hoping for more integration with other platforms like APOLLO , or platforms for marketing, sales and data.

Alternatives Considered

Reasons for Choosing Bitrix24

Switched From

Reasons for Switching to Bitrix24

Pros

For task management it's FREE, it's easy to set up, it's easy to use.

Cons

There are many features that I haven't had the chance to use because it would require me to take some time to review it, test, and implement with the team.

Pros

Bitrix24 is an all-inclusive workspace software. Most interesting feature for me is CRM

Cons

nothing to dislike about bitrix.24 it surpasses all other related software

Pros

I can effectively manage and control the entire company and its departments with a single screen and multiple jobs.

Cons

Everything is in its place, even thanks to Bitrix24 we are informed about technological developments, such as integrating artificial intelligence into the CRM system.

Pros

CRM, collabortive tools and continous improvment and innovation

Cons

In CRM some features are slow to load information (like deals)

Pros

What I Liked most about bitrix 24 is the price of the software it was worth spending for for some users. It would be cheap. I can see it is really not budget friendly, but it is very user-friendly. It has free trial that you can try on and believe it or not. I swear you would love it. It has also some more features that every business needs.

Cons

I think what I liked least about it That sometimes it is very slow and has a bug, but it was resolved very quickly. The customer service is also responding very timely. I am asking for a better mobile features so that I can really enjoy using this software.

Pros

Really good support and high quality CRM with many advanced options

Cons

Took time to learn but it is worthy, It makes me work of 3 people

Pros

I liked the versatility of the features and having them all on one platform.

Cons

I feel as though Bitrix24 is not very user-friendly. It has wonderful features, but it is a little technical.

Pros

We always get an upper hand when using Bitrix24 to manage our projects as it brings us all together under the same roof and allows us to work in unison and collaborate effectively. It has good communication channels like instant messaging, video and audio calling and files sharing which makes it easy for us to keep every updated and on the know. Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what has been done and what's pending.

Cons

Bitrix24 has a been straightforward to use product and having not experienced a single issue, i can say it has been giving me a perfect experience.

Pros

It is very simple to use, it has a lot of options but doesn't feel heavy

Cons

The UX is not the best, sometimes It takes some time to understand where the things are/

Pros

It had good features and did what it needed to do

Cons

Not the most user friendly interface found it complex at times