--- description: Review of Grasp Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Grasp | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [Grasp](/software/128488/grasp) # Grasp Canonical: https://www.softwareadvice.ie/software/128488/grasp Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/128488/grasp?page=2) > Grasp is a cloud-based customer service solution for businesses of all sizes. Primary features include case management, team collaboration tools, multi-channel support, private notes and reporting. The software provides a shared team inbox that stores tickets, private notes and customer queries. Grasp supports various communication channels including live chat, email, WhatsApp, Facebook Messenger and Instagram Direct. Users can run performance reports which include agent response activity and conversation handling times. Grasp also provides knowledge base management and self-service features for clients. It offers integrations with WhatsApp, Facebook Messenger, Magento and other ecommerce platforms. Monthly and annual subscriptions are available. Support is offered via email, chat and over the phone. > > Verdict: Rated **4.6/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 21 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Grasp - **Founded**: 2011 ## Commercial Context - **Starting Price**: €29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Premium: €29 per user per month (+unlimited conversations). Enterprise: €44 per month per user (+first WhatsApp number for free). Custom: €59 per month per user (+multi brand). - **Target Audience**: Self Employed, 2–10, 11–50, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: Dutch, English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, Netherlands, United Kingdom, United States ## Features - API - Alerts/Escalation - Chat/Messaging - Chatbot - Collaboration Tools - Customer Database - Customisable Templates - Email Management - Email Templates - Knowledge Base Management - Live Chat - Multi-Channel Communication - Queue Management - Reporting & Statistics - Reporting/Analytics - Search/Filter - Self Service Portal - Social Media Integration - Support Ticket Management - Tagging ## Integrations (3 total) - Adobe Commerce - Drupal - WordPress ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software) ## Related Categories - [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software) - [Online Help Desk Software](https://www.softwareadvice.ie/directory/3529/online/software) - [Help Desk Software for Schools](https://www.softwareadvice.ie/directory/3857/schools/software) - [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (990 reviews) 2. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1780 reviews) 3. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3418 reviews) 4. [Zoho Desk](https://www.softwareadvice.ie/software/393877/zoho-desk) — 4.5/5 (2212 reviews) 5. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) ## Reviews ### "Casengo helps us to manage the flow of prospects inquiries" — 4.0/5 > **Kasper** | *11 July 2014* | E-Learning > > **Pros**: Cloud based, You can see if a case is handled by one of your colleagues and which colleague handles a case. You can also review the reactions and coach people on it. > > **Cons**: There can be some UI improvements. Browsing through cases for examples is not ideal. > > Easygenerator uses Casengo to manage all inquiries from prospects. It helps us divide the flow over several agents, that will work most of the time in different locations. Back in our Outlook days, we were struggling to manage and dividing the growing number of emails. That tension disappeared as soon as we started using Casengo. We can see right away which customers are still awaiting an answer. Assigning a case to someone works great, too, and so does live chat. We love switching from email to chats. My personal favorite however, is that Casengo is cloud-based and mobile-friendly. ----- ### "Perfect Customer Support for WhatsApp Integration option" — 5.0/5 > **Rodrigo** | *13 May 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: As most of my customers in South American are using WhatsApp. Grasp integration with WhatsApp what perfect for us and so easy to manage the tickets and real time conversation. > > **Cons**: it would be nice to see if our customer have read or seen our replies. > > My overall experience is very positive what I use grasp. ----- ### "Worst Customer Service" — 3.0/5 > **Abdul Hadi** | *9 March 2022* | Retail | Recommendation rating: 2.0/10 > > **Pros**: I only liked because i thought there was no other option. Apparently there a lot other better option with cheaper fee > > **Cons**: Bad customer service in terms of charging the fee, and confusing invoicing system > > Bad. Find something else ----- ### "Grasp review" — 4.0/5 > **Victoria** | *4 March 2023* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Grasp is used to attend/respond to customer queries sent on the Brand Whatsapp number. We intergrated the app with our Whatsapp number making it easy to support on our customers by attending to all their interactions sent via Whatsapp. It's available 24/7 and this has improved our customer's experience.It has a reporting tool were you can see the agent's productivity. > > **Cons**: Grasp is very fine at the moment, there's nothing i dislike about it. > > Customer service.Reporting on agent performanceImproved customer experience. ----- ### "Casengo Review" — 5.0/5 > **RONALD** | *17 April 2019* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: It helps to respond to customer queries on the whatsapp channel in real -time. It has the ability to synchronize all the posts, files(images, audio and videos) and these are used to understand the customer query and offer support. It's a good reporting tool for both the admin and user. You can also use it to extract reports, add users with different access rights. > > **Cons**: It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software The interface is a bit flooded thus making it hard to select posts and respond easily. > > So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media. Easy for real time, weekly and monthly reporting. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/128488/grasp?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/128488/grasp) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data