--- description: Review of ChangeGear Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ChangeGear | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [CMDB Software](/directory/4249/cmdb/software) > [ChangeGear](/software/128878/changegear) # ChangeGear Canonical: https://www.softwareadvice.ie/software/128878/changegear Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/128878/changegear?page=2) > ChangeGear is a premier IT Service Management solution. ChangeGear delivers a comprehensive platform for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the award-winning AI \& Machine Learning platform, personalized end-user self-service, cost-effective licensing, and more. ?The system gives users everything they require to easily build, configure, automate, and deploy services enterprise-wide. Additionally, ChangeGear takes the complexity out of IT and provides smarter tools, processes, and automation for delivering remarkably efficient IT service management. ChangeGear is available in both on-premise and cloud deployment for users’ convenience. > > Verdict: Rated **4.0/5** by 51 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 51 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceAide - **Location**: San Jose, US - **Founded**: 2016 ## Commercial Context - **Pricing model**: Per User - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Brazil, Canada, United States ## Features - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Workflow - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Routing - Availability Management - CMDB - Capacity Management - Change Management - Change Planning - Change Tracking - Collaboration Tools ## Integrations (5 total) - BellaDati - Callture - Jira - Microsoft SharePoint - Network Performance Monitor ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [CMDB Software](https://www.softwareadvice.ie/directory/4249/cmdb/software) ## Related Categories - [CMDB Software](https://www.softwareadvice.ie/directory/4249/cmdb/software) - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) - [IT Management Software](https://www.softwareadvice.ie/directory/4563/it-management/software) - [IT Service Software](https://www.softwareadvice.ie/directory/4207/it-service/software) - [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.softwareadvice.ie/software/117339/manageengine-endpoint-central) — 4.6/5 (1485 reviews) 2. [Iru](https://www.softwareadvice.ie/software/71745/Iru) — 4.9/5 (477 reviews) 3. [PDQ Deploy & Inventory](https://www.softwareadvice.ie/software/419203/pdq-deploy-and-inventory) — 4.8/5 (341 reviews) 4. [JIRA Service Management](https://www.softwareadvice.ie/software/116349/jira-service-management) — 4.5/5 (763 reviews) 5. [Action1](https://www.softwareadvice.ie/software/261079/action1) — 4.9/5 (237 reviews) ## Reviews ### "Functionality" — 3.0/5 > **Laetitia** | *5 December 2019* | Hospital & Health Care | Recommendation rating: 6.0/10 > > **Pros**: Compared to other ITSM tool, ChangeGear very cost-effective. The licensing model is flexible and can scale easily. We selected the combine both the single user and site license option and this work great for our It team of 300+ users. The platform aligns with the ITIL framework so integrating the tool with our ITIL processes (Change, Incident, Problem Management, Service Request fulfillment, etc ) did not require any customization. > > **Cons**: The Task functionality can be improved. We are experiencing some barriers with reporting of tasks. The other challenge is that we can only apply 1 SLA to tickets ( for example, we can only apply the Response Time SLA OR Resolution Time to incident tickets. Not both) > > Considering our budget constraints, ChangeGear is currently a great tool for our organization. We are exited about the new and improved service catalog module. ----- ### "Cost-effective and Customizable" — 4.0/5 > **Lexi** | *30 July 2025* | Computer Networking | Recommendation rating: 8.0/10 > > **Pros**: This software provides good value for money. It adapts easily to our business’s changing needs. It's also highly customizable, we were able to tailor it to fit our organization’s specific processes. > > **Cons**: The ticket management features need improvement. In addition, the reporting functionality isn’t as strong as it should be. > > ChangeGear is a versatile platform that easily adjusts to shifting business requirements. It offers a range of features that support efficient workflow management. ----- ### "ChangeGear" — 4.0/5 > **Jean** | *1 April 2019* | Utilities | Recommendation rating: 9.0/10 > > **Pros**: The self service portal for our customers is very well received. > > **Cons**: The version that we are currently on makes it difficult for Service Desk staff to know what is in their workload, but the next version of the software is changing this. > > Our overall experience with the software is great. The vendor is a valued business partner and is always making improvements and asking how they can be better. ----- ### "ChangeGear Software" — 4.0/5 > **Zalman** | *12 November 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: ChangeGear has greatly improved our ticket and incident management. Its intuitive interface and customizable workflows have streamlined communication between technical teams and internal users. > > **Cons**: Updating certain automation features sometimes requires manually reconfiguring existing workflows. ----- ### "change gear ticketing system" — 4.0/5 > **Verified Reviewer** | *24 February 2021* | Government Administration | Recommendation rating: 8.0/10 > > **Pros**: easy to understand the flow and good in getting alerts and notifications .very good as a ticketing system > > **Cons**: upgrade from 6 to 8 6 is 32 bit and 8 is 64 bit move to 7 and then 8 > > goof ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/128878/changegear?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/128878/changegear) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data