About ChaseData CCaaS

ChaseData CCaaS offers cloud-based, standalone call center functionality with customer service and support built into the solution. It’s designed for outbound, inbound and blended call center teams. Dialing capabilities include auto, predictive and preview and progressive dialing. The automatic call distribution ensures calls are being routed properly based on a specific set of rules regarding language preference, skill set and training. ChaseData has developed many of their features based on customer feedback. Security settings at the management level allow supervisors to track various aspects of a campaign. Digital calls will remain cataloged on the server for at least 90 days, so agents can review them later if necessary and the system admin has access to all calls whenever they need them. ChaseData CCaaS can be deployed on-premise or from the cloud. It's a fit for small to enterprise-level call center teams.
ChaseData CCaaS Software - Deals
ChaseData CCaaS Software - Task dash
ChaseData CCaaS Software - Personal tickets
ChaseData CCaaS Software - PhonePad
ChaseData CCaaS Software - Ticket
ChaseData CCaaS Software - Sales
ChaseData CCaaS Software - Deals - thumbnail
ChaseData CCaaS Software - Task dash - thumbnail
ChaseData CCaaS Software - Personal tickets - thumbnail
ChaseData CCaaS Software - PhonePad - thumbnail
ChaseData CCaaS Software - Ticket - thumbnail
ChaseData CCaaS Software - Sales - thumbnail

ChaseData CCaaS pricing

ChaseData CCaaS does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

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ChaseData CCaaS Reviews

Feature rating

Value for Money
4.7
Functionality
4.7
Ease of Use
4.8
Customer Support
4.8
5 reviews of 140 View all reviews
Chelsea
  • Industry: Facilities Services
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/11/2018

ChaseData Call Center Review

Pros

ChaseData software allows my team to be extremely efficient. I love that we are able to customize call outcomes, create auto-greetings, and really tailor the platform to our exact needs. The support team is always available to help and truly wants to make sure you have all of the resources you need. Our reps in particular are fantastic!

Cons

I could benefit from additional training. I know there are a lot of resources and tools in the software that I'm not using simply because I don't know how.

Response from ChaseData

Chelsea, We appreciate you taking the time out of your busy day to share your experience with ChaseData.

Replied 26/11/2018
Jason
  • Industry: Insurance
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
4

4
Reviewed on 8/1/2022

A capable, premium dialing system with a serious downfall in requiring windows updates to...

While we experienced some challenges with receiving answers from their tech team unless we escalated, the experience was a mostly good one. Ultimately, we returned to another premium competitor based on the overall cost approaching our previous dialing system and the challenges with updates to their software/incompatibility with as many systems as a "Chrome-based" dialer.

Pros

The screen sharing software that's built in made it easier for myself and my managers to aid agents in closing business.

Cons

As mentioned, the .net and firmware updates, which averaged a couple times per week made for challenges with consistent productivity with agents, especially those working remote or not the most tech-friendly.

Alternatives Considered

Convoso and Five9

Switched From

Convoso

Reasons for Switching to ChaseData CCaaS

Overall value proposition and competency/reputation of the dialer.
Oscar
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/8/2022

Amazing! Best in the industry! A must have for Improvement!

Is been amazing! Outstanding!

Pros

I like everthing about it, Connnection rate , conversions have turned higer, easy to manage and very effective for the use of our agents , it has mazimised their efficiency and we still implementing some of the cool futures you can get, not 100 % used by us yet , we are to add individual likes to our agents , text massaging , voice over , toll free number and some things we will add and we will mazimize our potential!

Cons

At this point i have no things that I do not like! For us has been a great improvement from the system we used before to this one! All iss great!

Jerrimie
  • Industry: Internet
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
4
Customer Support
1

1
Reviewed on 18/4/2022

Chase is bad

Pros

Nothing please if your reading this. Do Not Use Chase

Cons

I wish my company would use a different soft phone. Chase is making me lose money

Scott
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/8/2022

Chase is the Best

Great

Pros

Everything is great with Chase, Customer service and tech support if needed

Cons

Price, lol Wish it was less expensive! but you do get what you pay for

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