--- description: Review of ClickTale Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ClickTale | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [CRM Software for Startups ](/directory/3235/startup/software) > [ClickTale](/software/129535/clicktale) # ClickTale Canonical: https://www.softwareadvice.ie/software/129535/clicktale Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/129535/clicktale?page=2) > Clicktale is a customer engagement software that helps improve web usability, customer experience and increases the user conversion rate. Its customer analytics feature collects a bevy of data information and can track a users movement while using the site. It aggregates all browsing sessions into visual heat maps and actionable behavioral reports. In addition, it helps marketers to understand their customers' behavior. Clicktale offers experience analytics for web, mobile and experience analytics for apps. Its features include experience center, heat maps, session replays, conversion analytics, advanced data analytics and psychological analytics. Clicktale is integrated with platforms such as A/B and multivariate testing, content management, voice customer and application performance management. It serves in sectors that include e-commerce, telecommunication, media and content, finance and insurance, tech and travel. > > Verdict: Rated **4.1/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 9 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ClickTale ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: Pricing is based on the solution you buy. Please contact ClickTale for a custom quote. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, China, India, United Kingdom, United States ## Features - API - Behavioural Analytics - Campaign Management - Conversion Tracking - Customer Segmentation - Dashboard - Form Analytics - Heatmaps - Keyword Tracking - Monitoring - Multi-Channel Data Collection - Performance Management - Predictive Analytics - Reporting/Analytics - Segmentation - Sentiment Analysis - Site Search Tracking - Survey/Poll Management - Tagging - Text Analysis ## Integrations (2 total) - Mailchimp - Salesforce Marketing Cloud ## Support Options - FAQs/Forum - Knowledge Base ## Category - [CRM Software for Startups ](https://www.softwareadvice.ie/directory/3235/startup/software) ## Related Categories - [CRM Software for Startups ](https://www.softwareadvice.ie/directory/3235/startup/software) - [Heatmap Software](https://www.softwareadvice.ie/directory/4234/heatmap/software) - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) - [Website Monitoring Software](https://www.softwareadvice.ie/directory/4550/website-monitoring/software) - [CRM Apps](https://www.softwareadvice.ie/directory/1491/mobile-crm/software) ## Alternatives 1. [Pipedrive](https://www.softwareadvice.ie/software/321306/pipedrive) — 4.5/5 (3042 reviews) 2. [EngageBay CRM](https://www.softwareadvice.ie/software/83835/engagebay) — 4.7/5 (907 reviews) 3. [Hootsuite](https://www.softwareadvice.ie/software/137620/hootsuite) — 4.4/5 (3795 reviews) 4. [Lucky Orange](https://www.softwareadvice.ie/software/324513/lucky-orange) — 4.7/5 (260 reviews) 5. [Hotjar](https://www.softwareadvice.ie/software/136486/hotjar) — 4.6/5 (539 reviews) ## Reviews ### "Clicktale Review" — 5.0/5 > **foster** | *14 December 2021* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: Clicktale records and analyze my prospects in real time and gives me feedback on how they are interacting with my marketing sales funnel. It's easy to install with a unique value proposition with an insane granular data analysis. Clicktale has video recording of my clients entire session on my website > > **Cons**: Tracking tags slows down my entire website. Watching one recording after the other is time consuming. > > Clicktale has comprehensive page reports and very easy to implement. It pinpoints conversion leakages on my landing pages ----- ### "Expensive, but worth it\!" — 5.0/5 > **Joel** | *25 February 2019* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: - Outstanding information for your web site analytics - Session replays and seeing what users do/click on is invaluable information - Tons of reports and data that you can filter through to get a great understanding of your customers > > **Cons**: - Can be cost prohibitive for most small businesses > > We used ClickTale to see how our web site users were interacting with our content and all I can say is wow\! Seeing how they were moving around the site, what they were clicking on was so valuable to us. We were able to make a few small tweaks and see big results in our revenue. They are a bit expensive compared to other solutions, but they are worth every penny if you are serious about getting the most out of your web site visitors. ----- ### "Not the greatest" — 3.0/5 > **Erin** | *30 March 2018* > > **Pros**: The concept behind the software sounds great\! Being able to see all how people interact with your website from screen recordings, heat maps, etc... but in reality it never really worked that well for my company. The one good thing the company did was provide on-site training for the product. However, even after the training it felt it was super hard to use. > > **Cons**: We have a large, multinational corporation with users from around the globe in multiple languages and currencies. Our codebase is more than 20 years old and our product is very complex. Because of this, our subscription never really got set up so well that I found any use for the software. It seemed like something was always going wrong, no screen recordings were available, etc... every time I sat down to try to find something it was hard to figure out where to go and what to click on. The usability really needed a serious improvement. In the end, we cancelled our subscription as the money we were paying and the use we got out of it didn't make sense. I would not recommend it unless you have a very simple product with a new codebase. ----- ### "Excellent Web Analytics Tool for Optimizing User Experience" — 4.0/5 > **Verified Reviewer** | *16 March 2023* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: I have been using ClickTale for my business for the past year, and it has proven to be an essential tool in optimizing the user experience on my website, I find ClickTale's interface is easy to navigate, making it simple to access and understand the data provided and it's unique features such as heat maps, session replays, and conversion funnels have helped me gain valuable insights into my customers' behavior and preferences. > > **Cons**: It does not integrate with as many third-party tools as some other web analytics tools, limiting its overall functionality ----- ### "Mobile experience monitor" — 5.0/5 > **Carine Sylvie** | *28 November 2023* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: The best software to monitor mobile app experience. Very practice to uderstand users behaviour. > > **Cons**: The princing can be considered as a litle higher compared to competitors. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/129535/clicktale?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/129535/clicktale) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data