--- description: Review of Comm100 Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Comm100 | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [Comm100](/software/129616/comm100) # Comm100 Canonical: https://www.softwareadvice.ie/software/129616/comm100 Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.ie/software/129616/comm100?page=2) > Comm100 is an omnichannel customer engagement platform that helps small to enterprise-level businesses in education, financial services, government, healthcare, e-commerce, and telecommunications manage customer support across multiple digital channels. The software is available as a cloud-based solution or as an on-premises deployment for organizations with data security or compliance requirements. Core features include live chat, AI-powered chatbots, a ticketing system, email management, social media messaging, co-browsing, video and audio chat, a knowledge base, and reporting and analytics dashboards. Automated routing directs incoming conversations to the right agent or bot, while canned responses help teams reply to common questions quickly. A bot-to-agent handoff feature ensures complex queries are escalated to a live agent when needed. Visitor monitoring and proactive chat invitations allow teams to engage customers before they reach out. Comm100 also integrates with CRM and third-party tools, helping businesses connect their existing workflows. Reporting and analytics dashboards give managers visibility into team performance and customer interactions. Support options include email, phone, live chat, and a knowledge base. > > Verdict: Rated **4.7/5** by 108 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 108 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Comm100 Network Corporation - **Location**: Vancouver, Canada - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$31.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pricing varies by product and plan. The pricing details listed above highlight selected Comm100 offerings, including Live Chat and AI Agent. For a full comparison of features and pricing across the entire Comm100 product suite, please visit our pricing page. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Bulgarian, Chinese, Dutch, English, French, German, Greek, Italian, Japanese, Portuguese, Russian, Spanish, Turkish - **Available Countries**: Canada ## Features - @mentions - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Assignment Management - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM - Calendar Management - Canned Responses - Chat Transcript - Chat/Messaging - Chatbot ## Integrations (27 total) - Calendly - Canvas - Cisco Unified Contact Center Express - Cisco Webex Support - Confluence - Contact Center as a Service (CCaaS) - Dynamics 365 Sales - Ellucian Advising - Ellucian Recruiting & Admissions - Facebook - GoTo Meeting - Google Analytics - Google Workspace - HubSpot Sales Hub - HubSpot Service Hub ... and 12 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software) ## Related Categories - [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software) - [AI Agents for Customer Support](https://www.softwareadvice.ie/directory/5207/ai-agents-for-customer-support/software) - [Virtual Assistant Platforms](https://www.softwareadvice.ie/directory/4488/virtual-assistant/software) - [Conversational AI Platforms](https://www.softwareadvice.ie/directory/4010/conversational-ai-comparison/software) - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) ## Alternatives 1. [Velaro](https://www.softwareadvice.ie/software/160198/velaro) — 3.9/5 (9 reviews) 2. [LiveHelpNow](https://www.softwareadvice.ie/software/102419/livehelpnow-crm) — 4.6/5 (72 reviews) 3. [Amazon Lex](https://www.softwareadvice.ie/software/401031/amazon-lex) — 4.0/5 (2 reviews) 4. [Denser Search and Chat](https://www.softwareadvice.ie/software/442914/denser-ai) — 5.0/5 (31 reviews) 5. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Premium customer support software" — 4.0/5 > **Nujan** | *16 September 2022* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Comm100 is one of the premium live chat and customer support software I've ever used with all advanced feature and seamless integration with other third parties softwares and websites. It provides fast and easy to use solution to the companies. Integration process was super easy and the whole interface was optimized. > > **Cons**: WordPress plugin was not updated for multiple years when I used this software. Tho, It worked very fine not updating plugins leads to security vulnerabilities. ----- ### "I have been using comm100 for the last 5 and a half years now. So far so good." — 5.0/5 > **Verified Reviewer** | *21 May 2018* | Recommendation rating: 9.0/10 > > **Pros**: 1. Comm100 has no downtimes. This chat software never goes down unless your hosting solution is down. 2. ChatBot: Comm100 have introduced a great auto-responding bot. This is extremely useful when I am offline. I just have to feed the data and viola\! It responds given terms typed by my client. > > **Cons**: Comm100 is quite expensive. There are numerous free software out there. However, given their efficiency, I would still recommend them. > > COMM100 is of utmost importance if a business is serious about engaging its clients on a day to day basis. If a start-up is to effectively communicate with its clients at any one time, then this live chat software and its chatbox service cannot be ignored. At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs. ----- ### "Comm100 didn't care about our data" — 1.0/5 > **Karim** | *27 June 2019* | Information Services | Recommendation rating: 0.0/10 > > **Pros**: nothing any more - I have to fill the box with this other blurb just to reach the minimum character count > > **Cons**: the fact that after confirming in writing that they were going to continue supprt for the User and Contact module they just deleted our entire data right in the middle of us working on it. Their wholly inadequate system would not even allow us to back up any more than about 1 MB at at a time. I am surprised they are still in business > > The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down ----- ### "Using it for a few months" — 5.0/5 > **Verified Reviewer** | *18 January 2018* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: I like how easy is working with it, very functiona, fast, simple design that helps you oriented where everything is. > > **Cons**: There aren't any options for customization of the themes and the fact that the mantainance of the site isn't announced upwards. ----- ### "Comm100 is mobile friendly\!" — 4.0/5 > **Verified Reviewer** | *8 March 2018* | Pharmaceuticals | Recommendation rating: 9.0/10 > > **Pros**: Real time support system to support customers. During a chat, agents can write notes or client information so that if the customer comes back to chat in the future, a history is already there. > > **Cons**: It will be nice to have an auto-log out if agent has been idle for more than 30 mins. Also, maybe a alarm reminder if the client the agent is chatting with has not replied for more than 2 mins. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.ie/software/129616/comm100?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/129616/comm100) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data