--- description: Review of CloudCall Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CloudCall | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Cloud PBX Software](/directory/4757/cloud-pbx-software/software) > [CloudCall](/software/130069/cloudcall-enterprise) # CloudCall Canonical: https://www.softwareadvice.ie/software/130069/cloudcall-enterprise Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/130069/cloudcall-enterprise?page=2) > CloudCall is the AI-powered communications platform built for CRM-first businesses. Fully hosted on AWS’s hyperscale infrastructure, CloudCall delivers unmatched reliability, speed, and scalability across voice and SMS. Unlike generic VoIP tools, CloudCall offers deep, native integrations with CRMs like Bullhorn, Vincere, Salesforce, JobDiva, and more. Every call, voicemail, text, and note syncs directly to your CRM—automatically. With built-in AI call summaries, power dialer, and real-time coaching tools like listen-in, whisper, and barge, CloudCall gives teams the insight and agility to perform at their best—wherever they work. Trusted by top recruiting, sales, and customer service teams to drive more conversations, better decisions, and faster results. Headquarters: Boston, MA | Leicester, UK | Austin, TX > > Verdict: Rated **4.0/5** by 40 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 40 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: CloudCall - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User - **Pricing Details**: Visit cloudcall.com/pricing for more information on pricing, or contact the CloudCall sales team for a custom pricing quote. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia & Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia and 71 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Archiving & Retention - Audio/Video Conferencing - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Calendar Management - Call Center Integration - Call Centre Management - Call Conferencing - Call List Management - Call Logging - Call Monitoring ## Integrations (10 total) - Access Recruitment CRM - Access Vincere Evo - Bullhorn ATS & CRM - Bullhorn Recruitment Cloud - Chameleon-i - JobDiva - Salesforce Sales Cloud - Tracker - Tracker - Tracker ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Cloud PBX Software](https://www.softwareadvice.ie/directory/4757/cloud-pbx-software/software) ## Related Categories - [Cloud PBX Software](https://www.softwareadvice.ie/directory/4757/cloud-pbx-software/software) - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) - [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software) - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) - [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software) ## Alternatives 1. [VoIP.ms](https://www.softwareadvice.ie/software/185743/voipms) — 4.8/5 (697 reviews) 2. [Nextiva](https://www.softwareadvice.ie/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews) 3. [Microsoft Teams](https://www.softwareadvice.ie/software/397766/microsoft-teams) — 4.5/5 (10940 reviews) 4. [Wildix](https://www.softwareadvice.ie/software/208756/wildix) — 4.7/5 (209 reviews) 5. [Zoom Workplace](https://www.softwareadvice.ie/software/101384/zoom) — 4.6/5 (14526 reviews) ## Reviews ### "I have been able to answer the questions, doubts and concerns of my clients with Cloudcall." — 3.0/5 > **Verified Reviewer** | *2 April 2018* | Recommendation rating: 8.0/10 > > **Pros**: The best thing is that I can respond to the comments and messages of my clients, immediately update the commercial information and I can see the most visited things on my commercial page. > > **Cons**: A live panel that shows the call status of each agent would be much more useful for development. > > It is a great entry system, facilitates communication with our dissatisfied customers and the ability to provide adequate information and attention to our services. ----- ### "NO COMPLAINTS HERE." — 5.0/5 > **Paige** | *13 September 2024* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: The integration of mixed services and options, it makes it easy to manage the communications within our company and outside. > > **Cons**: I feel it is not very well known, considering the ease of use and effectiveness, more companies should be utilising this. > > Amazing experience, since we started using this service, everyone in our team compliments how easier things have been on this side of things. ----- ### "Buggy and expensive" — 3.0/5 > **Ben** | *1 September 2023* | Human Resources | Recommendation rating: 1.0/10 > > **Pros**: It integrates with most Recruiting CRMs. You have unlimited texting and calling in most countries so is cost effective from that perspective. The sales people were easy to deal with. > > **Cons**: Buggy and inflexible. The system doesn't like it if you are on multiple devices (laptops, pc and phones). Makes it hard to be agile and flexible. This can make it a struggle to place calls out and/or recieve calls. Click to call sometimes stops working as well. Integration breaks down. One day my account number just changed without anyone telling me that was happening on that day meaning I wasn't able to login. The iPhone app is APPALLING. Yes, I'm using capitals. It was worse before they updated it a year ago but even now it's not particularly great. Hard to login in to and no way of transferring a call from PC to phone. > > I needed reliable domestic and international calling. This gets the job done. Mostly. The issue is that it's not particularly flexible or agile. On the whole I experience errors on a daily basis. ----- ### "Moving our phone system online" — 4.0/5 > **Ryan** | *26 June 2020* | Insurance | Recommendation rating: 7.0/10 > > **Pros**: Being able to use the phone system online was one of the decisions in changing platform. CloudCall is cross platform and works across Windows, Mac, Android and iPhones. This has allowed us to continue to operate as a business remotely. The ability to monitor, whisper and barge on calls greatly helps when training new staff and during call quality checks, both remotely and in the office too. > > **Cons**: Sometimes there are glitches in the CloudCall Communicator application but this expected with any software package. The integration with our CRM doesn't have the full capabilities as it does with other CRM integrations but still has the vital features that are required to operate sufficiently. > > Moving from an in-office PBX to a remote one operated by CloudCall has made things easier to manage. The ability to look at call stats, monitor calls and view call recordings from any location has helped develop our customer experience. ----- ### "Great Customer Service" — 5.0/5 > **Kristine** | *9 July 2020* | Professional Training & Coaching | Recommendation rating: 10.0/10 > > **Pros**: We rarely have issues with the software. If we do I love that the customer service department is always ready and willing to help. Problems are easily resolved. > > **Cons**: I do wish things were a little more streamlined and less complicated. I think our setup is exceptional but there are 10 ways to do one function. > > Great Experience. As mentioned before if there are ever any issues they are resolved quickly and efficiently. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/130069/cloudcall-enterprise?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/130069/cloudcall-enterprise) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data