--- description: Review of Deskpro Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Deskpro | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Information Technology Service Management (ITSM) Tools](/directory/4296/itsm/software) > [Deskpro](/software/130528/deskpro) # Deskpro Canonical: https://www.softwareadvice.ie/software/130528/deskpro Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/130528/deskpro?page=2) > Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as information technology (IT), education, gaming, retail and more. Key features include a self-service portal, known issue management, customer experience management, trouble ticketing, help desk and automated routing. Deskpro helps users to manage their user bases from a central dashboard, view and audit logs on administrative interactions within the help desk, customize the user portal and mention other agents in ticket notes. Users can also generate reports based on agent actions across specific dates, delete agents from the help desk, set access permissions for complaint tickets and use the solution’s RESTful API to transfer data to and from an external source. Additionally, Deskpro features call recording, call queues, department email accounts, portal templates, multi-lingual live chat and split messages. The solution can either be deployed on-premise or hosted in the cloud and offers services on a monthly or annual subscription basis. Support is available via email, product guides and an online knowledge base. > > Verdict: Rated **4.6/5** by 38 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 38 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Deskpro - **Location**: London, UK - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 206 more ## Features - AI Summarization - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Application Management - Approval Process Control - Audit Trail - Automated Responses - Automated Routing - Autoresponders - CRM - Call Centre Management - Canned Responses - Catalog Management - Change Management - Chat/Messaging - Chatbot ## Integrations (26 total) - Adobe Commerce - Asana - Basecamp - ClickUp - Docusign - Facebook Business Suite - GitHub - GitLab - Google Analytics 360 - Highrise - HubSpot CRM - Instagram - Jira - Microsoft Teams - Okta ... and 11 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software) ## Related Categories - [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software) - [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software) - [Banking CRM Software](https://www.softwareadvice.ie/directory/336/banking-crm/software) - [Hotel CRM Software](https://www.softwareadvice.ie/directory/339/hospitality-hotel-resort-crm/software) - [Gaming and Casino CRM Software](https://www.softwareadvice.ie/directory/340/gaming-casino-crm/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3408 reviews) 3. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Zoho Desk](https://www.softwareadvice.ie/software/393877/zoho-desk) — 4.5/5 (2211 reviews) ## Reviews ### "DeskPro Ticketing System" — 4.0/5 > **Mohamed Jad** | *20 November 2018* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: DeskPro is a very flexible and easy to use ticketing system environment. The integration with our AD was a breeze and customer support was phenomenal. > > **Cons**: There were few bugs that support easily resolved at first. > > I'm very happy with the product and recommend it to every business. ----- ### "Great Software, Helped to Streamline Our Support" — 5.0/5 > **Kimberly** | *20 September 2016* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The support from the team at Deskpro has been really good. Always kind and patient (unlike some other SaaS support). Nice that they have phone, email and live chat support, nothing beats being able to chat to someone over the phone. Also, good that they have both Android and iOS apps, as our team is on both, so it allows flexibility on the go. > > **Cons**: There are so many features, which is a good thing, but we don't use them all. Feel like we could make more of the product, but happy with what we do use. Took a bit of time to learn the software, but after a few days, was up to speed and now is easy to use. > > We have been using Deskpro for about 8 months now. We previously had one inbox for all of our support, and one inbox for all of our sales emails. With lots of team members working on it, there was a lot of "treading on toes." We tried a few different helpdesk softwares, but settled on Deskpro because of the sheer number of features (plus their customer service was really friendly and not pushy like the others). Although we don't use all the features the ones that we do use have really helped. The ticketing system has reduced our response time and also allowed each member of the team to know exactly what is going on with a customer rather than having to ask around before doing anything, reduced faff time, which is exactly what we wanted it for. All in all, great piece of software and really happy with the support. ----- ### "It's fine, but there are better products out there" — 3.0/5 > **Verified Reviewer** | *30 November 2018* | Financial Services | Recommendation rating: 4.0/10 > > **Pros**: It's more cost efficient than it's counterparts, so if you're just getting started it's a good option, or if it's just a few team members that'll be using the product with no plans for expansion in the foreseeable future. I can't say I love anything about the software when it comes to day-to-day use though. > > **Cons**: Day-to-day ticket management is easy enough to understand but inefficient, which impacts overall productivity for all teams who use the product. Product imitations mean stats pulled are not always as reliable as they should be. > > It was fine for the first few months when volumes weren't massive, but its limitations have severely impacted productivity as volumes have increased. ----- ### "Great product, enabling us to create a much more streamlined and efficient Ticket logging system" — 5.0/5 > **Anthony** | *21 January 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The software is very intuitive and easy to get to grips with. The automated processes, such as ticket prioritisation and sending out custom email templates, has made us much more efficient on the Support desk. The reports are extremely useful for collating KPI data and keeping track of the day to day tasks. The reports are configurable using the DPQL, providing a useful and powerful tool. > > **Cons**: A previous update had disabled the ability to export reports, and the new report builder module had rendered some of the old reports un-usable when they were migrated to the new report builder. We had to manually re-create some of the reports. > > The software has enabled our Support team to work much more efficiently, and make use of the powerful report builder function. We can spend more time focusing on customer service, with DeskPro taking care of the admin / automated tasks. We can now monitor customer satisfaction for the first time, using the feedback rating system when we close a Ticket. ----- ### "A really powerful tool with simple interface makes it best in the market." — 5.0/5 > **Mehak** | *6 January 2021* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: The tool can be customized as per the need and features like live chat, ticket management, reporting make Deskpro a handy product. The availability of the tool over a different platform and mobile devices makes it usable on the go. > > **Cons**: Did not find issues with the tool, just that initially there is a bit of a learning curve. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/130528/deskpro?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/130528/deskpro) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data