Coupa

Pros

Super powerful package. We have a Procurement module, SIM (Supplier Information management), Sourcing, AI. This is an extremely powerful and well-orchestrated product. We had a very knowledgeable implementation team from Coupa which to really great job discovering on identifying what we needed due for the setup. We've been using this product now for about 4 months and now implementing a second affiliate company without much assistance from Coupa and it's going pretty well.

Cons

Beware that systems integration is much more complex than anyone tells you it is. Its been four months since go-live, And we are still having problems with integrating to oracle. Some may read this review think that this is a problem with the implementer, some of it may be. Specifically, we are struggling with the supplier integration and though we have weekly calls, we are still having problems. So just wanted to be aware we were made to believe that Integrating was done all the time and has never been a problem

Pros

a. Excellent invoice management system supported by cloud computing
b. Super sleek dashboard powered by user controlled/ customizations options
c. AI is very powerful and learns from your patterns of working
d. Unlimited space for all of your documents and bills
e. Single sign in authentications through okta, super secure way of working

Cons

a. Pricing model is bit elevated from other other competitors however its worth
b. Not very customization priendly
c. API integration is not at 100%. It tends to have a broken path

Pros

How easy it is to use of all the programs I use I feel Coupa is the most user friendly

Cons

nothing really but if I have to pick something I guess it would be the two part authentification it is a pain but I know it is to protect my information

Pros

Coupa is great for contract management and onboard new vendors. I like using it because we have one source of truth

Cons

It's not really intuitive and the process can be very long

Pros

I have been using Coups for alomst 3 years. It is very User friendly and simple to use. The way it is implemented is very User friendly and it can be integrated with other tools as well.

Cons

To claim any travel expense, we need to create a report and submit. For that first we need to click on "Travel & Expenses" button which is placed at the top of the page. This button is not highlighted and this is not made with bold font. So User doesn't think that this is a button that he/she needs to click on to proceed further. This is the only observation I had.

Pros

Coupa maintains all items in a easy to search and purchase items necessary for daily operations.

Cons

At this time there is not any cons that I have about Coupa.

Pros

Easy to use interface for approving invoices and budget allocation

Cons

doesn't show details when payments will be done and if payments were completed

Pros

Ease of use and stability of the overall platform

Cons

The process is slightly outdated but it’s more of an aesthetic.

Pros

The best feature is the ability to take a picture of a receipt and it will automatically pull the date, location, price, etc and fill in the blanks which helps save time. You'll of course need to double-check it yourself but for the most part, it has been accurate.

Cons

I've had a few times where it gives me an error when I make a selection for the expense category even though it's an approved category but not sure if that's even on Coupa's end.

Pros

It allowed us to work with a large client, and was possible to use. It helps centralize purchase data.

Cons

Coupa was difficult to use. The interface is complex, and it took time to figure out how to click through many redundant pages.

Pros

Coupa has a lot of fonctionnalities and solutions that offer anything you want and need for supply chain purposes. It offers a wide range of easy-to-use training courses.

Cons

The primary thing is that Coupa has a really expensive pricing structure.

Pros

Nothing. I like nothing about Coupa software

Cons

Poor customer service. Invoices never get paid on time.

Pros

SO far their attention to detail and system capabilities.

Cons

Unaware, but I am sure I will identify them.

Pros

Coupa is a very effective expense management software that offers many benefits for businesses. Here are some of Coupa's highlights:Simplified Expense Management: Coupa offers a complete solution for managing business expenses, from purchase requisition approval to invoicing and payment. It is easy to use for employees and provides a pleasant user experience.Process Automation: Coupa software automates many tasks, saving time and reducing errors. Workflows can be customized to meet business needs, and notifications are sent in real time to enable rapid decision making.Spend Analysis: Coupa provides detailed analyzes of company spend, allowing managers to better understand costs and make more informed decisions. Reports are easily accessible and can be customized to suit business needs.Integration with other tools: Coupa can be integrated with other business tools such as ERP systems and e-commerce platforms. This allows closer collaboration between the different departments of the company and better visibility on expenses.Overall, Coupa is a great choice for companies looking to simplify their expense management, automate processes, and gain better cost visibility. The software is easy to use, offers detailed analytics and can be integrated with other business tools.

Cons

Although Coupa has many advantages for businesses, there are also some disadvantages that should be considered. Here are some of the negative points of Coupa:High cost: Coupa is quite an expensive piece of software, which may make it inaccessible for small businesses or low-budget businesses. Costs may also increase if additional functionality is required.Learning Time: Although Coupa is user-friendly and easy to use, there can be a learning curve for new users. It may take some time to get familiar with the features and workflows.Limited Customization: Although Coupa offers basic customization of workflows, it may be limited in some cases. Businesses with specific needs may find that Coupa does not meet all of their requirements.Limited Customer Support: Coupa's customer support may be limited in certain regions or for certain languages, which may make it difficult to obtain timely assistance. Their support can also be expensive and not meet all expectations.In summary, Coupa is an effective expense management software, but it can be expensive and present a learning curve for new users. It may also be limited in terms of customization and customer support. However, if the business needs a comprehensive and easy-to-use expense management solution, Coupa can be a good choice.

Alternatives Considered

Switched From

Pros

Coupa Expense is very easy to use with plenty of amazing features. The most attractive features are - supplier management, Purchase order raising, PO reimbursement, specific and customizable approval process, total spent analysis, total account payable status etc.

Cons

Coupa Expense is one of the updated expense management softwares and I do not find anything as improvement area for this application.

Pros

It is easy to use for day to day activities, featuring filters to save ample time kn searing activities. Keep records of all your data which opens endless opportunities of business optimization.

Cons

Multilevel approval stages are time consuming. Every action requires fully functioning user account, it would be great if we get tailored access to reduce costs

Pros

I have been using Coupa for 2+ years. Mainly use it to create Purchase Orders to vendors. Receive invoices from suppliers. The software has an inbuilt approval process to route Purchase Orders, vendor master service agreements. The software can be synced with Microsoft office which allows you to get notifications when a request is new your queue or the Purchase Order has been approved or denied. It also allows you to run queries to tabulate budgetary expenses and track historical expenditure. Creating a Purchase Requisition is fairly easy and straightforward.

Cons

Coupa is very useful and easy to navigate but requires training to become proficient in the application. Suggestion is to create job aids/ training procedures which can be used as a reference guideline whenever needed specially for personnel not using the application too often.

Pros

The mobile app is very convenient for our PMs in the field that need to review and approve POs and invoices remotely

Cons

the Sourcing module is far to restrictive and cumbersome - it makes it harder for our vendors to submit quotes and there is now way for them to add options/alternatives to what we have asked them to quote

Alternatives Considered

Pros

So often employees loose paper receipts and just give estimates of their expenses. This creates difficulties for the accounting department that needs to track these expenses and their related taxes accurately. Coupa Expenses allows your employees to take pictures of these expenses as they are incurred so they cannot be lost of forgotten. All of this is delivered with an easy to use Android or Iphone app as well as a full featured web client.

Cons

It sometimes gets tedious filling out the same options on every single expense, these should be caches so they do not need to be selected each time. The web client interface is sometimes a little clumsy.

Pros

With Coupa invoicing, your Account payables can handle less paper, reduce errors and decrease the invoice processing times drastically.With Coupa Invoicing, electronic invoices flow into the system from the suppliers, are automatically matched to a PO or contract (two-way or three-way matching), channeled for approval, and then routed for payment. The entire automated invoicing process is electronic for 100% accuracy. With Coupa invoicing one can Strengthen supplier relationships, use resources more effectively, capture early payment discounts, increase compliance, and reduce business risk. Suppliers will love Coupa, because they can monitor the status of their invoice online via a self service portal. There are multiple ways invoices will be processed in Coupa invoicing Viz via supplier portal, Emailed invoices to Accounts Payables etc. Coupa invoicing has automated invoice matching and tolerances capability, supplier actionable notifications, mobile friendly app.

Cons

Coupa cannot handle accounting. It needs to be integrated with an accounting software or Enterprise Resource Planning tool.

Pros

Good for integrating disparate processes across many departments if you have a multistep process to expense approvals.

Cons

Extremely difficult to use. Not intuitive in the slightest. UI is confusing and even navigation to find what you need to do, before doing the thing, is difficult. Reporting is also confusing to set up.

Pros

It is easy to learn and use! The process for updating and communicating about various transactions is so much simpler than it used to be. It's saved us time by keeping communication between our users and approvers streamlined. The fact that I can just hit "reply" to an email asking me to adjust some coding on a receipt has kept me from digging around in my company directory, figuring out who to call with a question, and getting redirected often. So much faster.

Cons

It can be a little slow to load and the mobile version has often had issues uploading receipt images or giving me access to all the coding breakdowns I need.

Pros

We have used Coupa Accounting for a number of years, and just purchased Coupa Expense. Really excited about:
- Mileage capture (save a lot of time)
- Receipt parsing (e.g. we don't have to type in expenses--line items pulled from the receipt)
- Mobile submission of expenses
- Embedding tutorial videos for new users directly into the interface
- Level of partnership and support to implement successfully

Cons

Too soon to tell, as we have not yet gone live. Based on our previous experience with Coupa AP and our current experience thus far, I have high expectations for the project.

Pros

I like how helpful the global search is and how integrated it is with specific punchout, also how easy it is to track and receive orders.

Cons

Copying an order should allow punchout specific items to be automatically added to the requisition.

Pros

Coupa’s ability to take inputs in any form (question, statement, text, numeric, percentages, etc) and track and compare them is incredibly useful for the bidding process.

Cons

Having to delete a bid or item field, without the ability to edit them in the template, is more cumbersome than necessary.

Pros

Making the switch to Coupa cut the time I spent on individual invoices in half. The process is streamlined and very intuitive.

Cons

The hardest aspect of Coupa is convincing my vendors to buy in to signing up for it. It is not a difficult process but can be daunting when the vendors are not familiar with Coupa.

Pros

A highly intuitive and user-friendly interface

Cons

The product presents some difficulties in customization

Alternatives Considered

Reasons for Switching to Coupa

Pros

The entire life cycle of a purchase from sourcing to payment will be handled within the Coupa platform.

Cons

Everything is cool with Coupa. The missing thing is AI, I think they will introduce it later to get the invoices correctly.

Pros

Being able to manage more than one vendor/customer within the system.

Cons

Not having a more updated Courier list for shipment tracking. We use TForce Freight and Old Dominion Freight frequently but they are not options on the drop down list. So, we get a lot of disputed invoices due to not having proof of delivery.

Pros

It creates invoices and P.O.s effectively

Cons

The interface is so counter intuitive and clunky. It has multiple stacks of coins with no descriptions on there, you have to choose an address even when you only have one address listed. I constantly fijd myself searching around just trying to figure out what to do even though I do thebsame thing on the software every time.
It's constantly pushing you to upgrade to the paid version.

Pros

It offers a complete suite of tools for procurement, invoicing and expenses, also its pretty easy to navigate, which helps in quick adoption by users. Additionally, since it is cloud-based, users can access from anywhere, ensuring flexibility and scalability.

Cons

It can be expensive for smaller business, also the initial set up and implementation can be time-consuming

Pros

You can easily navigate the application since it interface is simple and understandable. You can customize the application based on what you want the results to be. Coupa can be integrated to a different application depending on business need. Very minimal lag time.

Cons

Integration of documents to Coupa needs more improvement as there are limitations on the type of file that can be uploaded such as zipped files.

Pros

Ease of releasing purchase order and copying new ones from existing ones.

Cons

If you have to setup a new purchase order, looking through inventory for a company as large as ours is a nightmare.

Pros

All feature on this application is very useful and manageable

Cons

Nothing because its friendly user application

Pros

Nothing, its the wort system i have ever used to date.

Cons

Doesnt work properly. Multiple errors mean it is impossible to oboard. Suppliers laos have to pay to get telephone support when errors occur.

Pros

I love that this is a comprehensive solution for all supply chain needs.

Cons

What is there to dislike about Coupa? Nothing! This is everything we need in one system.

Pros

Nothing. I'm not sure there's one feature that's worth purchasing this software.

Cons

Everything. The product, customer experience & user interface are all terrible, Not to mention all Customer Service has to say to anything is 'I don't know'. Anything is better than this one.

Pros

I don't know because I didn't use it. I only created a profile.

Cons

It asks information that is not relevant

Pros

The quick response and also gathering remarks from validators to adjust things if needed

Cons

Sometimes we need to add more details to give full view for approval process

Pros

only the colours which are a very calm and proper for this type of platform

Cons

nothing, we lost our money, so please choose wiser.

Pros

It is pretty easy to search through past invoices and drill down for more information.

Cons

The interface feels pretty simple, and I’m not sure how much customization is available.

Pros

Helps link employees with the financial department when processing invoices.

Cons

It's not very intuitive to use and can be quite difficult to understand what to enter if you're only an occasional user.

Cons

NOTHING there’s nothing good about this company. They refuse to help their customers

Pros

I really don't like anything about Coupa. I am not a direct customer - I am a supplier who has had to interact with my customer's system infrequently over the years.

Cons

I find Coupa to be a poorly designed product, difficult to use, lacking many basic features, and which adds layers of complexity to minor workflows. But their Support is worse - no phone access, no escalation path - only a chat box where they repeatedly misunderstand questions and then request screenshots.

Pros

NOTHING, I refuse to pay coupa for my customer to pay me

Cons

Everything, nobody willing to talk to you unless I pay Coupa $ 549.00 per year to get paid by my customers.We are a small family business, why should I pay out $ 549 yearly to get paid

Pros

Coupa is the greatest procurement solution I've seen so far. I like that it automatically links with numerous global sellers, ensuring flexible purchase order automation, invoice matching, and tracking. Simply enter into the sellers site to monitor the status of their purchase orders and invoices, and track their progress to final payment and customer receipt of monies. Coup also prepares new suppliers, so suppliers submit the necessary information for payment and integration into buyer systems. Coup has helped keep track of deals from start to finish by ensuring payment for sellers and meeting all delivery deadlines for both sides. Coup offers a fantastic user platform with a distinctive visual design and various filters to help you locate what you need quickly and effortlessly.

Cons

Not a lot of annoying things, you just need both sides of the transaction to be aware of how to download documents and work the platform as required, and this becomes easily possible with the completion of sufficient training on the correct use.

Pros

Coupa Expense is easy to use. The following features are most amazing to me -
1. Requisition and PO management.
2. Approval DoA/flow chart is very easy to assign.
3. Reimbursement process is simple.
4. Multiple currency is available.
5. Full spent analysis report feature.

Cons

Coupa Expense is one of the best expense management softwares and I personally do not see any improvement area for this software.

Pros

Coupa speed is excellent and its is easy to use, whenever nee features are launched they are also easy to deploy and integration was smooth

Cons

Sometimes it hangs and does not respond but it happens rarely

Pros

The user interface is good and it allows real time tracking of your transactions.

Cons

The one downside i have is the lack to customize your view or dashboard.

Pros

The tool is meant to give a very good experience to end users. All the out of box functions are designed with high quality UI standards which will reduce the learning curve for end users. IT team don't have to spend hours to explain the features and functions as the terminologies and configurations are quite intuitive. Finally so much comes out of box if planned well and ahead of time a lot of customization requirement can be avoided. The T&E module is really liked by a lot of top tier business users.

Cons

The integration capability is not up to the mark. When it comes to customize a lot of road blocks can be faced but it seems the Product team is actively looking in to some of them and with every release they are making some advancement in this direction. There are some weird limitation on few types of reporting capabilities which I think should be there.