IRIS Cascade

3.4
Overall rating
(5)
Reviews

3.4
Overall rating
(5)
Reviews

About IRIS Cascade

IRIS Cascade HR is an all-in-one HR and payroll solution designed to streamline HR and payroll tasks for businesses. By centralising employee information, HR and payroll teams can manage all employee-related matters, from onboarding to retirement, with ease. The system provides sophisticated tools to manage your employees , including their personal details, contact information, attendance, and availability, allowing greater visibility. Employees can use the platform to update their profiles, track their work hours, manage their holidays, absences, and view payslips. The platform's workflow module can be customised and automated to aid organisations in designing the most efficient workflows for their HR and payroll tasks. IRIS Cascade HR is a cloud-based solution that caters to businesses of all sizes across various industries. It offers all the features you need to manage your employees through every stage of their employment journey. Whether you need to process payrolls, manage employee benefits, talent management, or well-being, Cascade offers a seamless, fully integrated process, ensuring compliance, in-depth reporting, and streamlined operations. By automating HR and payroll tasks, your HR team can focus on the things that matter most to your business. Cascade's sophisticated tools help streamline operations, enabling you to meet your business goals more easily. Furthermore, IRIS Cascade HR is more than just a technology solution as when you partner with IRIS, our HR experts offer consultation and advice to businesses throughout their HR processes. Cascade's Self Service module provides employees with the necessary tools to update their personal information, complete surveys, and submit training course applications. While with Cascade’s Expenses module, all expense and mileage claims can be submitted online via Cascade. They are then paid either through Cascade Payroll, or by a separate BACS file. The solution is available on an annual subscription basis and includes support via chat, phone, and through a dedicated customer portal. IRIS Cascade HR caters to businesses looking for a powerful solution to manage their HR and payroll tasks smoothly. It is an all-in-one solution that streamlines day-to-day operations, ensuring compliance, offering in-depth reporting and freeing up valuable staff time. Cascade is designed to work with businesses across multiple industries, and its features are customisable to meet the unique needs of your organisation. In summary, Cascade is an easy-to-use, comprehensive HR and payroll solution that empowers your HR team to manage employee data efficiently while helping employees engage with your organisation. Choose IRIS Cascade to achieve compliance, streamline your HR processes, and grow your business with confidence.
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IRIS Cascade pricing

IRIS Cascade does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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IRIS Cascade Reviews

Feature rating

Value for Money
2.7
Functionality
3.4
Ease of Use
3.6
Customer Support
2.3
5 reviews of 5
Izaak
  • Industry: Law Practice
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

4
Reviewed on 15/5/2019

A Cascade to HR

Pros

+ Requesting Holiday and viewing planner easy
+ Drop down menu to view all pages is easy way of navigating.

Cons

- The click and drag method of booking holiday can be a little annoying and not work properly sometimes.
- overall the look of the system is dated

Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
5
Ease of Use
4
Customer Support
1

4
Reviewed on 19/8/2021

Good product but appalling customer service

Cascade is a good product. It's self service functionality frees up resources and makes it easy for employees to manage their own holiday requests, expenses, TOIL etc. We have a complicated workforce and the ability to design your own pages is really useful to us and means that we can easily set up, record and report on important HR issues for example recording which employees have had their Covid vaccination so we can plan safer working environments.

Unfortunately the big problem with Cascade is it's appalling customer service. We have had 5 different account managers in as many years all who are impossible to contact and very illusive when you have issues that need resolving.

A number of years ago Cascade asked their customers to suggest improvements to the system via their customer portal. At the time this was a great forward thinking thing to do. Unfortunately only a very, very, small percentage of these have been addressed whereas most others haven't. Therefore there are clear identified problems with the system that Cascade haven't addressed. For example if an employee changes line manager any outstanding requests do not move over to the new line manager and therefore go into limbo and cannot be approved. Similarly, if an employee reduces their working hours or changes their working days during the year, any holiday already booked is not adjusted accordingly. This actually created extra work to rectify and simple things that an HR system should do.

Pros

Easy to create bespoke pages
User friendly

Cons

Dreadful customer service. Trying to get hold of anyone is impossible.
Clunky and confusing back office administration
New UI doesn't look good (very grey and boring)
Do not listen to their customers (improvement suggestions from multiple customers ignored for over 3 years)
Key functionality not supported which creates more workload
Expensive

Ana
  • Industry: Entertainment
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
2
Ease of Use
4
Customer Support
1

2
Reviewed on 15/6/2021

Since IRIS acquired Cascade, we have not been able to speak with our account manager for...

Pros

First year of cascade, our customer service was effective and very good.

Cons

First year of cascade, our customer service was effective and very good. Since IRIS acquired Cascade, its absolutely impossible to get hold of anyone via email.

Due to this lack of customer service, we were offered a discount at the time of renewal. In addition, we also requested a 50 licence reduction as these were not being used.

These two aspects have not been incorporated in our latest invoice. We have the credit control team chasing payment for an invoice that's not updated and is £3,000 more expensive than agreed. I am emailing the HR Renewals, 2 account managers and the Credit Control team since APRIL!! We are now at the end of JUNE! No one replies! I have sent 5 emails stating that this invoice is wrong and that we need a revised one as per the terms agreed. Meanwhile, no one replies and we keep being chased for payment.

We will not be renewing and we do not recommend this product at all. Its clunky, the reporting function is adaptable to a degree and always requires extensive manual input. However, all of these aspects would be considered somewhat part of a system like this. The issue here is really the absolute lack of customer service. Again, MONTHS!! and no reply.

Gavin
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
5

4
Reviewed on 26/4/2022

IRIS Cascade - good but requires some improvements

Pros

All of the features that you'd want from a HR management tool are there and for the HR department the access and reporting are all critical features that work well. Payroll reporting works very well and saves a lot of manual time each month.

Cons

The UI could be a lot better, users tend to be confused and overwhelmed by it when first logging onto Cascade. In addition there is no API features to get data in/out which should be critical in a product like this in 2022.

Laurie
  • Industry: Primary/Secondary Education
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Features
2
Ease of Use
3
Customer Support
0

3
Reviewed on 8/6/2017

Workhorse, but dated

It doesn't break or lag; has ability to support complex use case. Ok for tech-savvy person to get the hang of pretty quickly. Not as visually appealing to use as it could be, some technical obstacles requiring help from IT.

Pros

Allows simple to complex use of the platform to develop websites. Multiple users can easily edit sites without conflicts. The user interface is pretty easy to figure out once you work with it a bit, uploading images, and editing.

Cons

It's a bit clunky. Setting up modules for pages is not in plain language--for me it requires IT to set up all the functionality. Jargon used is not intuitive for the average user for those functions.

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