Tebra

Pros

I love the layout of Kareo. The dashboard is great and offers a lot of functionality while still looking clean and professional. The clinical portion is great as it shows all the sections of the note on one page. The ability to add and remove sections is also very useful. The interaction checker is nice, but needs improvement. The iPad app is really slick and I preferring using it when adjusting my patients (Chiropractor), as it allows me to quickly tap on each segment I'm adjusting from a list.

Cons

There is very little support for natural products/supplements in Kareo. You CAN make it work, but it's definitely not easy - requiring manually entering every single product you wish to recommend in the "Drug Favorites" section.

Alternatives Considered

Reasons for Choosing Tebra

Switched From

Reasons for Switching to Tebra

Pros

All in one, Simple, Narrative yet customizable, user friendly, easy on the eyes, and very easy to learn and navigate.

Cons

Disappointed that it doesn't link yet with google calendars, my ONLY complaint. Please get this feature.

Alternatives Considered

Reasons for Choosing Tebra

Switched From

Reasons for Switching to Tebra

Pros

The sales team is pretty good until the contract is signed and they disappear and you are left with hardly any support

Cons

EMR - each part of saop in a separate box, the template is very hard to work with
PM software - financials esp with patients with more then one insurance gets confusing

Pros

Customer service, user friendly, customizable application

Cons

Cost. The application can be costly when you begin to grow your practice and add providers.

Alternatives Considered

Reasons for Switching to Tebra

Pros

benefits of technology to add efficiency to our practice

Cons

Not being able to print out complete chart for records review

Pros

Tebra was very convenient for scheduling, uploading documents, and charging copays. Also billing was easier than current EMR system.

Cons

Messaging parents would not always work as the automated messages would not always ne received by parent.

Pros

The generation of patient reviews after patient visits. Although they would apparently resend requests after subsequent visits which was very annoying to the patients.

Cons

What you get for your money. You could accomplish everything tebra does for much less money per month with another IT company. I found this out when transitioning off Tebra.

Pros

The office can see patient reviews about the dental practice.

Cons

I have no complaints at this time about Tebra

Pros

I do like Tebra EHR however, its always one issue or the other.

Cons

Overpriced and being overcharged with absolutely no one to help.

Pros

Excellent service and attention, I was able to quickly resolve the problem

Pros

The telehealth feature when it is working is nice.

Cons

Kareo is the worst EHR system I have ever used. It is constantly breaking, they take away features and products on a monthly basis without warning. It only works on a windows based computer.

Alternatives Considered

Reasons for Choosing Tebra

Switched From

Reasons for Switching to Tebra

Pros

User friendliness
Interface makes sense

Cons

Some template spacing issues are present when making templates

Pros

Decent EHR in terms of ease in navigating through fields.

Cons

Customer service in nonexistent.

They are very slow with enrollments. I’ve been waiting for almost 3 months for them to connect to insurance !!!

Pros

Ease of use! able to find things everywhere easily

Cons

Wish it had a little more, I feel like there are opportunities for additional access

Pros

Nothing. I do not recommend to anybody. Please do not use it.

Cons

bad customer service . They neve solve any problem after calling multiple times > I do not recommend anybody to use it

Pros

When it was with Kareo it wasnt awful, but was functional to work with a paper chart.

Cons

Everything. However the service is absolutely terrible. It takes over a week to get a response to a question and no one is ever available. I have been trying to cancel for several months and still cannot get any direction on this process.

Pros

Easy to use and understand. I like the training videos, so I don't need to call for evrything.

Cons

I cannot view the claim form unless I set it to print.

Pros

Some templates are detailed but cumbersom. The finished note quality is poor and it is easier, faster to free text than select shortcuts.

Cons

This company is unethical and misrepresents their software.

Pros

Streamlined patient scheduling and integrated features.

Cons

Can be a bit slow to load at times. Not always.

Pros

I find this program easy to use. It is logical.

Cons

I can't think of anything. I have worked on many different systems and this one is my favorite so far.

Pros

Right now? Not much. The notes are good, but so are Microsoft word documents.

Cons

Cannot collect payments from patients- which is a huge issue. Previously their customer care has been abysmal and they take weeks to reach out to you. Or I've left a review in the past and got a call immediately. That doesn't look good.

Pros

Easy documentation, easy to prescribed.

Cons

Not all the ICD pop-up easily and sometimes delates my doc.

Pros

Nothing. They over sold and the product is not as demonstrated

Cons

Money from claims not received, loss of revenue put practice in jeopardy, no customer service.they lie, antiquated notes.

Pros

THE EASE OF USE. THE FACT THAT EVERYTHING IS SO EASY TO GET TOO. THE OPTION TO E-FAX RECORDS STRAIGHT FROM THIS PLATFORM INSTEAD OF HAVING TO USE OTHER PLATFORMS OR SAVE IT AND GO ALL THE WAY TO SOMETHING ELSE AND UPLOADING IT AND ALL OF THAT.

Cons

THE FUNCTIONALITY. ALMOST EVERYDAY, IT LAGS HORRIBLY, THE PAGES TAKE FOREVER TO COME UP, FOR A WHILE THERE IT WAS KICKING US OUT OF OUR ACCOUNT AND WOULDN'T LET US LOG BACK IN, AND THERE;S NO WAY OF PUTTING YOUR CARD ON THE SITE, YOU HAVE TO CALL CUSTOMER SERVICE AND EVERYONE IVE DEALT WITH AT CUSTOMER SERVICE HAS BEEN RUDE AND CONDESCENDING.

Pros

I like the simplicity of adding new clients into the emr

Cons

The lengthy steps in order to send out a bill for a service provided by our staff. The fact that all staff can view an amount billed wven though the return fee is not always the amount billed.

Alternatives Considered

Reasons for Choosing Tebra

Switched From

Pros

Tebra was easy to use and the team was able to familiarize themselves with the system pretty quickly. Has a lot of useful functions for Primary care. Patient education, decision making tools, televisit platform and patient communication were pretty good. System looked nice and the sales team is great.

Cons

Customer service is horrible. Very hard to get in contact with a live rep after the sales team is done. It took months before anyone was able to even start getting my EPCS active. Customer support was rude to by my assistant in trying to get the EPCS resolved and active.

I was never able to get the billing portion up and running. It took months and constant time consuming follow up with customer support to get any kind of news for the billing portion.

Lab integration? Forget about it. That also took months of follow up and I still do not have any labs integrated with my account.

Alternatives Considered

Reasons for Choosing Tebra

Switched From

Reasons for Switching to Tebra

Pros

chart notes are easy to type. I cannot think of any other PROS.

Cons

NO customer support. My salesman told me that if I wanted support, I should hire someone outside of TEBRA that is an expert. Called customer support during business hours and voicemail says they are closed. You have to watch videos and self teach the software. On boarding was rushed and missed promise topics. Not meant for single provider practice. Trizetto put my EIN wrong in billing and I can't bill for several insurances. NO help in fixing the problem after months.

Pros

We chose Tebra because of 1) price, 2) billing features, 3) room scheduling capacity, and 4) ability to customize and train therapist-interns using customized templates. The templates have cut down our chart time to <5 minutes. The price is good for agencies that serve lower-income, uninsured as we are not charged for the clients who do not bill insurance. This is a critical feature for a nonprofit teaching health center such as ours.

Cons

Terrible horrible no-good very bad customer support. If something goes wrong, it takes hours on the phone to get their attention and weeks for them to get around to it. The workers are courteous and calm, but it seems as though they may have only 1-2 computer programmers/technicians who really understand the software and can do anything about a technical problem.

Tebra is not designed for mental health customers, but for physicians' practices. The portal welcome message tells customers that they can access their records at any time. We have asked for this to be changed years ago to a more generic message that works for mental health, but they won't do this. It's a very easy technical fix.

It is also not possible for a therapist to get a list of their clients -- this is such a basic feature of any mental health practice that we didn't think to ask if it was possible before we entered into the contract.

Pros

As long as you use the phone to call them, their customer service was pretty available.

Some customizing possible to make it work for some clinics. Such as templates and being able to create your own documents to send to patients.

No additional fees for extra signed documents.

Cons

Customer service being unable to find me workarounds for my issues.

With customized intake documents, data collected doesn't go into chart in any way like the intake documents that come standard. It just goes into uploaded documents.

Complete lack of responsiveness or willingness to discuss concerns around system features not working for my practice and needing to find options to end my contract.

Customizations are long and tedious.

Telehealth platform was glitchy. I had to put myself on mute in order to not have the other person get cut out while I was typing. I've never experienced this with zoom or google meet.

Unable to customize appointment location to be in-home. Many of health hx questions completely irrelevent, but unable to customize.

Unable to track rating measures for forms like vanderbilt etc.

Unable to to customize intake forms.

Onboarding support ends after 3 months. Then you're at the mercy of whomever you get on customer service.

Glitchy online presence profile. Despite MANY attempts and working with customer service many times, there is still a profile attached to my name that is completely inaccurate.

Unable to allow self scheduling without showing location. Since I provide telehealth visits from my home, this is doesn't work.

Alternatives Considered

Reasons for Switching to Tebra

Pros

Tebra is very user friendly, I also enjoyed the fact that we were able to navigate throughout the chart from Demographics to accounts

Cons

Tebra doesn’t have a comprehensive assessment built within the system

Alternatives Considered

Reasons for Choosing Tebra

Switched From

Reasons for Switching to Tebra

Pros

Calendar organization is nice along with fairly easily ability to put in blocks on the schedule.

Cons

Issues with removing appts and they pop back up on the calendar after cancelled. No longer able to cancel scripts via escribe like we could in the past.

Pros

While the design interface and app appear satisfactory, I've encountered significant limitations. Automation features are non-existent, and the extreme restrictions on data exporting are concerning. Additionally, the platform's hidden costs and reliance on manual processes further compound these issues

Cons

The interface looks good, however it lacks of so many features. I like they have a mobile App.

Pros

Interface works and easy to navigate the windows to bill

Cons

Very difficult to terminate services. Cannot do on-line. When you phone, they state it is terminated, but .... then they say it is not and continue to bill and send you to collections. It was terminated because we could not find an outside biller that was competent that would use the software. We contacted them, and they gave us three names. We tried two, but lost a lot of time and money. Eventually did the billing in house until we could change software and get an outside company to bill.

Pros

no contract
interface is pretty
that's it

Cons

It's hard to even list all of them.
Scheduling software drops appointments regularly
Customer service is incompetent
Billing doesn't give good reports so you miss many claims thinking that they went through.
System crashes regularly.
They promise the world to you before you buy. I'm still waiting for things that were promised to be done within a couple of months of signing on.
They promise that someone will call you back and they rarely do.
It's near impossible to get a manager on the phone.
They changed their name because they had such a bad reputation but it's the same terrible product.
It sounds like I'm ranting and I am because I am so exhausted from dealing with them. I've just had it.

Pros

Documentation is easy, templates work fine.

Cons

I want to make sure I remember the following text: "They do not have adequate support for processing ERAs and EDIs. The customer service is friendly but they don't fix anything, and the loyalty team is impossible to reach after 2 pm even though they claim to be working. It's horrible to try to obtain any revenue from them. I had to close my practice because of them. The administrators lack knowledge in setting up the ERAs and EDIs and they rely only on a few "specialists" who barely communicate with the clients. When they open a "ticket," they close the cases without actually solving the problem. The cancellation fee is ridiculously high, and even if your practice makes no revenue because of their bad service and support, they still charge the fee. The loyalty team is careless and lacks empathy. They don't appreciate the business relationship and they always try to blame the client for the bad work they do. I am not satisfied with the product, the service, or the support of this platform and I advise everyone who reads this not to purchase it."

Alternatives Considered

Switched From

Reasons for Switching to Tebra

Pros

Affordable and easy to use EHR intergrated interface improves efficiency, makes practicing medicine easier, reduces time wasting leading to improved revenue. Easy patient portal set up and on-line scheduling helps bring more patients as well as easier feedback and retention. Intergrated telehealth gratly reduces the "no show" rates. Mobile app makes it easier to get work done anywhere, anytime. Efficient and easy billing system, easy to track payments, performance etc.

Cons

I have been using Tera for 3 and half years and still haven't found something I do not particularly like about Tebra!

Pros

I like the ease of use for all types of tasks and how you can modify it to your taste.

Cons

The customer support needs improvement wether is by phone and by email.

Alternatives Considered

Reasons for Choosing Tebra

Switched From

Reasons for Switching to Tebra

Pros

Claims reports are good. Clear and easy to understand.

Cons

Where to start? Billing is a joke - each claim line counts as a claim in the total you get each month - not per patient date of service as described and indicated multiple times by the sales person. Training was supposed to be weekly checkins, and actually training time. Our trainer literally did one session, and then we never heard from her again. When we were approached by customer service to see how we were doing, we flat out explained all the issues, no training, any time we did reach out to the trainer we were told to go look online when we already had, enrollments had not communicated an important step and it cost us nearly $1000 more one month due to their errors, etc. Supervisor took notes, explained how training should have been and was sorry that did not happen, yet specifically made mention how the trainer would not be reprimanded or counseled in any way on this issue, no one time adjustment on fees since we did not get the training we were promised in writing. Did suggest filing a case with accounting to see if we could get some of the submission fees refunded - that has been going on over 6 months now with no response - don't exepct one at this time
Reports overall are missing - cannot get a detailed A/R report to print that shows both insurance and patient on the same print out - I can do patients, or I can do insurance but not both on same report
System likes to lag when trying to change screens - IT has been out and its not our systems, its Tebra
Not being able to do everything in a cloud based system is frustrating - apparently front desk and providers live in the cloud based side, billers and accountants live on the desktop side - this should be fully cloud based by this point in time - other systems have figured it out years ago

Pros

It was a better system than what I was using prior to the pandemic. There WAS direct phone contact with service. There WAS free onboarding and training for up to 1 hour for each new employee, there WAS ease of use with proper guidance and training. The amount of information that is compressed into this software could take years before you become an expert. So to just drop all training and help is sloppy and unacceptable.

Cons

No direct contact to a human by phone. All CSR help is an email to 1 person who is most likely overwhelmed and doesn';t get back for days. The videos to help you train on are outdated and don't make up to the updated software versions currently in use. Basically for $300 -$400 a month you're on your own.

Pros

The program is very user friendly and affordable. I researched multiple EMR's before deciding on Tebra. I have not been disappointed.

Cons

The change of the format and colors from Kareo to Tebra was a little hard to get used to. I am a visual person and I relied on the colors when navigating through the system. It took some getting used to with the minimal use of colors in the system. I will say the streamline coloring does seem more professional looking.

Pros

I’m familiar with it having used Kareo for 20 years.

Cons

Awful support. They pay no attention to reported bugs and ignore them.

Pros

An insidious company is one that uses its platform not to help people solve a problem, but to lure people in to take their money. Tebra is one of these companies, and therefore, in my overall experience, there was nothing positive about Tebra.

Cons

Tebra's customer service is bottom of the barrel nearly non-existant. Once their sales team lures you to sign a contract, they are only intersted in taking your payments, not in software utilization. Tebra was non-functional for my practice, and they were more concerned with me continuing to pay despite my inability to use the software than they were with helping me fix the issue so I could use the software. Other companies were able to work with my clinic so I could use their software, but Tebra told me they could not help me use the functionality I paid for, and still expected me to continuing to pay. When I told them I had to cancel because their system was not functional for my clinic like they had promised it would be, they charged me a large early termination fee. Do not use this company, they only care about taking your money.

Pros

I genuinely love Tebra. Ease of use, simple templates, SALT for continuity.

Cons

The old back end is not configured for Mac/Apple

Alternatives Considered

Reasons for Switching to Tebra

Pros

We love how easy working with Tebra helps the practice, patient management go smoothly.

Cons

I would love a faster response when tickets are opened. Example, our office opened a ticket on Monday the 19th for insurance posting concerns, it is now Weds the 21st and we haven't had any response from a Tebra rep.

Pros

Easy to learn system, provided enough basics to make usable for our needs.

Cons

Zero customer support. They merged with another company and when reaching out would get feedback that was that staff was no longer in that same role and could not assist. Would email support listed on website and either was kicked back or received auto reply that email box was not in use anymore.

Pros

It was basic. Easy to use if you are experienced.

Cons

It was too vintage. Almost like dot matrix. Not impressed at all.

Alternatives Considered

Reasons for Switching to Tebra

Pros

I like that it's new and the customer service is phenomenal!

Cons

It is a bummer that it is new because there are many updates and kinks that get fixed, but that is the same with many healthcare platforms.

Pros

Billing module is great once you learn how to use it. Learning curve is great

Cons

Setup and learning to use it. Lack of support

Alternatives Considered

Reasons for Choosing Tebra

Switched From

Reasons for Switching to Tebra

Pros

Looks like Outlook or Google calendar. Seems simple probably because it is a simple EHR with no features.

Cons

***NO APP OR WORKAROUND FOR ANDROID USERS *** Personalizing forms for logic questions is not allowed. It's not possible to include survey questions that enable automatic calculation for numeric values associated with the selection, as you would find in platforms like JotForms. Additionally, there is no app available for Android users. Furthermore, the patient app tends to get locked and is quite confusing for them to set up.

Pros

SALT notes that let you view your results and interactions from previous visit.
The DSM codes prepopulate into your billing.
Sign takes fewer maneuvers. Too many clicks to get in the chart is annoying: Tebra avoids that.

Cons

Responsiveness regarding medication templates.
This is so sensitive because we need the dosages and new medications available. No one wants a medication error