--- description: Review of EvaluAgent Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: EvaluAgent | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Workforce Management Software](/directory/374/workforce-management-software/software) > [EvaluAgent](/software/134248/evaluagent) # EvaluAgent Canonical: https://www.softwareadvice.ie/software/134248/evaluagent Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/134248/evaluagent?page=2) > EvaluAgent is a quality assurance solution for customer service organizations designed to evaluate and coach agents. This solution unifies customer feedback and agent performance data. It provides automated scoring for all customer calls, emails, and chat sessions. EvaluAgent offers customer surveys, automated work queues, evaluations, e-learning, reporting, insights, plus more. It can integrate with existing tools, including CRM, telephony, ticket management systems, and others. With this solution, teams can build scorecards for multiple channels, send real-time alerts to team members, record one-to-one meetings, plus more. Agents can review, playback, annotate, and score conversations using the EvaluAgent platform. With speech and text analytics, this solution can identify business-specific words/phrases and classify conversations. Call scoring may include automated compliance checks to ensure industry regulations are maintained. Pricing information is provided by EvaluAgent. Support is available via phone, an online knowledge hub, and other resources. > > Verdict: Rated **4.7/5** by 20 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 20 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: EvaluAgent - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pricing information is provided on request by EvaluAgent. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Chinese, English, French, German, Spanish - **Available Countries**: United Kingdom ## Features - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Assessment Management - Audit Management - Automatic Transcription - Built-in Course Authoring - CRM - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Campaign Management - Categorisation/Grouping - Chat/Messaging ## Integrations (15 total) - Aircall - Amazon Connect - Dixa - Freshdesk - Help Scout - Intercom - Nicereply - Peopleware - Puzzel - Redbox - Salesforce Sales Cloud - Talkdesk - Twilio - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Workforce Management Software](https://www.softwareadvice.ie/directory/374/workforce-management-software/software) ## Related Categories - [Workforce Management Software](https://www.softwareadvice.ie/directory/374/workforce-management-software/software) - [Quality Management Software](https://www.softwareadvice.ie/directory/420/quality-management-software/software) - [Speech Analytics Software](https://www.softwareadvice.ie/directory/4646/speech-analytics/software) - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) - [Sales Coaching Software](https://www.softwareadvice.ie/directory/4369/sales-coaching/software) ## Alternatives 1. [CXone Mpower](https://www.softwareadvice.ie/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews) 2. [XM for Customer Experience](https://www.softwareadvice.ie/software/94382/qualtrics-customerxm) — 4.6/5 (255 reviews) 3. [Calabrio ONE](https://www.softwareadvice.ie/software/231268/calabrio-one-suite) — 4.5/5 (263 reviews) 4. [Genesys Cloud CX](https://www.softwareadvice.ie/software/323407/pureconnect) — 4.3/5 (262 reviews) 5. [Playvox](https://www.softwareadvice.ie/software/214699/playvox) — 4.8/5 (109 reviews) ## Reviews ### "A great addition to our Quality Assurance program" — 5.0/5 > **Karine** | *22 March 2019* | Internet | Recommendation rating: 10.0/10 > > **Pros**: - it's visual: you can see at a glance what are your teams'/team members' strengths and were you need to focus the coaching - it takes the time consuming reporting part away, so you can actually focus more time on the coaching - it's interactive, and intuitive to use - features and changes requests are taken into consideration and implemented - their support team is amazing\! > > **Cons**: Because I really have to pick one... I'd say the initial set up is not as straight forward as the day to day use (if you get the initial structure wrong you can easily get stuck) > > We wanted to push our QA processes and overall quality of service to the next level. However the perspective of multiplying quality forms, evaluations and keeping track of all the reporting through multiple excel files, multiple locations, multiple languages was quite discouraging. On the contrary, working with Evaluagent opened more doors and allows us to tailor our QA program exactly as we wanted it. We've seen team members are more engaged, as they receive feedback in real time and can see their progress and results in a very visual way. Team Leaders are also seeing more easily potential for improvement and were excited to move away from the old fashion way of doing evaluations. It's still early stages, but we believe Evaluagent will be instrumental in helping us reach our quality progression goals. ----- ### "Evaulagent Review" — 4.0/5 > **Melissa** | *23 May 2019* | Publishing | Recommendation rating: 8.0/10 > > **Pros**: I love the dashboard. It gives an instant view of performance at a glance which saves time in report running etc. Sometimes you need the granular detail, others you just need a quick glimpse and this is exactly what it provides. > > **Cons**: I get a little bit confused with the reporting but i am sure that if I watched more of the videos I would be able to figure it out. I also wish there was a way to select a specific date range on the dashboard. We can only select last 7 days, 30 days, this month etc but sometimes we run over into the following month so it would be good to see specific dates. > > It has given us more flexibility with our QA. It's allowed us to monitor closer and with the Agent side of things now being live it will open a new world from their point of view of having instant access. This in turn should improve the service we are providing to our customers. ----- ### "Supporting CS by being a good CS too" — 4.0/5 > **Sandrine** | *4 June 2019* | Consumer Services | Recommendation rating: 7.0/10 > > **Pros**: I like the format, the way we could do reporting and see how with just a grid, we could extracts lots of info to help our QA and our teams. > > **Cons**: The structure is too rigid as we can bearly erase anything, the report is the same, I cannot see agent per agent, or team per team really, no way to get all audits feedbacks somewhere for one to one etc. > > The CS has been amazing and taking into consideration all improvements escalated, wish we will carry on like that\! ----- ### "Focused on one thing and does it very well\!" — 5.0/5 > **Peter** | *9 July 2019* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Simple, intuitive interface yet feature rich. > > **Cons**: Nothing major, one thing is the user management, it can be clunky to add/update users but a new API capability about to launch will hopefully simplify that > > Excellent, from pre-sales through to implementation, we've been highly supported. The team are friendly, flexible and available and it's been a pleasure so far\! ----- ### "Quality Assurance and Compliance Manager" — 5.0/5 > **Shakeel** | *16 January 2019* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: Highlighting live risks to help mitigate further risks. Continued support from Reg ( Legend) > > **Cons**: The new version meets all of our requirements, external auditors stated Evaluagent’s platform helped us achieve a robust internal defence. > > Evaluagent are willing to go above and beyond for their clients. Any support required they are willing to roll their sleeves up and get stuck in to help you achieve your output. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/134248/evaluagent?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/134248/evaluagent) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data