Field Force Tracker

Pros

The admin platform and field platform are easy to access. The creation of service requests by the customers and ability to create work tickets from that is easy to do.

Cons

The only drawback (and I may just not know where to look) is a time stamp of exactly when the customer typed in their request.

Pros

Product is easy to use and I use alot of the applications for tracking service calls, adding supplies that I order to each account and billing

Cons

When clicking on a customer to add information, when you have a list pulled up, the last customer at the bottom is hard to get to on the blue icons on the right. When I click on the 3 lines to scroll down such as generate invoice, contact info, create work order, and advance settings, I have to drag the cursor over it to try to scroll down to get to the bottom icon Advanced settings. Sometimes I have to do it a few times to get it to scroll down. Also when invoicing and emailing the invoices, I wish there was a confirmation that the customer has received that invoice. Sometimes customers do not get invoices and they go into spam.

Pros

easy to use when it comes to dispatch and setting up work orders

Cons

after a while I have too manually send clients work status when It was doing it for me. I called and tried to troubleshoot it but was not resolved. So now I do it manually every time. The settings are correct

Pros

Integrating had some bugs. Makes tracking and getting info on jobs easy.

Cons

Don’t have any complaints, except would be nice if I could check if I submitted a timesheet or not.

Pros

Ease of use and scheduling feature. Also has good support contract module.

Cons

Does not text or email you when support contracts are due.

Alternatives Considered

Reasons for Switching to Field Force Tracker

Pros

User friendly for our field Techs and inter action with customers

Cons

Nothing at this time , they work with us and support is great

Pros

Cost and simple app. The techs download the app on the phone and this makes it very easy to use for them.

Cons

Looks very dated. Could use a fresher looking interface or GUI. Wish I could use the Admin features on the app with my phone. This would really make the app rock.

Pros

Invoice and contract tracking has put the company record accurate, Inventory tracking and employees management is a pro

Cons

with such like a software in the company, i don't complain of anything if not appreciating the developers for the best work

Pros

The ease of use once all information has been entered

Cons

Figuring out how to upload data. Multiple steps to close out jobs

Pros

The ability to track and response rate associated with this app are great,
Easy to interact with the team,
Job scheduling is quite easier

Cons

None to be found. Sometimes Recurring charges are too high other than these high charges, its all good.

Pros

easy to use and mobile for field work also very good inventory support

Cons

would like to see when machines have service contract expiring by meter reading and date when doing dispatch

Pros

The quality of HVAC Software is fantastic. Completely capable and easy to use. Really great services.

Cons

I don't find any cons so far, anyways I'll add that whenever I get that

Pros

Basic modules are easily upgraded to individual modules so that I don't waste money on things I don't use and won't use. Customer services response is very quick. Sales response is an expected rate.

Cons

updating pages is a little slow but not so much that I wouldn't recommend. Slight language barrier on the phone but was able to get the information I needed.

Pros

Its great practical features and user UI with every conceivable information capturing fields. We now have all the required information and its availability at the right place.

Cons

As of now it fulfills our all essential requirements.Can't think of any shortcomings as far as our business is concerned.

Pros

The user interface. It has all necessary information.

Cons

Too many features but maybe other users need them.

Pros

The ability to track and the response rates that are associated with the software is great. You can assign projects and then track how the project is coming along.

Cons

Nothing really. I feel like the price point is good and many companies could benefit from the software. Keep up the good work.

Pros

Tracking Employee Location or job management service with client status or feedback review or automated report generated after post review client dispatch work order

Cons

Yes i like it field force tracker that is good for Quick quotes and Invoicing, Filed staff management solution or Filed staff management solution

Pros

More A to z technician scheduling time sheets, worker availability tracking and quick efficient service reporting, Custom drag and drop Technician Scheduling, Sales Order Processing & Sales Invoicing any more

Cons

Technician job scheduling, sales order processing and sales invoicing or assing task with mobile app

Pros

job scheduling or mobile tracking

Cons

tracking employee

Pros

The ease of booking complaints and handling of the same to the field staff is very efficiently carried out without delays. System response is fast enough to handle even large number of queries.

Cons

Little options to modify functionalities as per your requirement if your user base is small but the company takes care of adding features in the next release.

Pros

Its easy to track the team member. Can be easily interact with team.
Assign projects to members & can ask for their daily job work

Cons

No Cons yet. The pricing should be a little bit lower & should be server based one time license. Recurring charges are too high sometimes.