Frazer

Pros

Ease of use and the customer service area. If you need anything - just call. They are informed and ready to help!

Cons

I would like to not add a new vendor for purchases from an individual. It would be easier if you just had an option to select individual and add information from that screen

Pros

It breaks everything down for easy use .

Cons

Nothing i have no complaints about this software

Pros

There are some areas where Frazer punches way above its weight and delivers unbelievable value for the price you pay. For example, the integration of FinanceExpress to rate VSC, GAP, and other ancillary products is terrific (if you're working in an environment lacking true menu platform. It makes canceling a VSC or GAP contract (flat cancellation -- not for repo or cust request) a breeze. Frazer's integration with DealerTrack for RegUSA & ELT are a bit clunky, but the info was there and I didn't have to retype it, and for that I will always be grateful. There's also a [probably] little-used feature called FETCH that lets you shop insurance for a customer once you've entered all their information into the deal. It has provided a way to go for insurance for customers on a number of occasions that I wouldn't have otherwise found. The nice people who work in the forms department are beyond amazing and quickly get forms added and properly programmed so they print with the proper data in the proper spots. They do a great job in a short turn-around time.

Cons

Every PC I wanted to work on with Hosted Frazer, I had to go through. rather laborious and finicky installation process that would create all kinds of whacky folders. And the "hosted" part is no joke... it creates a virtual machine with it's own file structure. While its faster than the old client-server system, its still frustratingly slow in comparison to fully web-based DMS solutions. It could take several minutes if I wanted to adjust a deal to a max amount to finance or a max payment for Frazer to calculate that out. THAT'S OUTRAGEOUS!! And we had blazing fast internet!!! I like the idea of having form packs... but I still have to click through prompt after prompt to get my docs to print. And PRINTING... IT is SLOW! I cannot tell you how many times I spoke ill of this DMS because of the difficulties I had printing documents. I was at the point of just going to a system of hash marks on index cards to keep track of things than deal with Frazer again when I called support and they walked me through setting my printers and making changes when I went to another of our locations. I made an infographic hand out for our all of our teams across all locations because that help tool isn't a Frazer thing. OH, and when you go to save a document, say on your desktop, you have to navigate through a confusing tree of unfamiliar drives and directories to save the document where you want it because your Desktop isn't really where your desktop normally is when you use hosted Frazer.

Pros

I currently use Frazer software to desk and print car deals. I am a huge fan of the reporting feature as well. This helps me greatly to compare specific time frames as well as calculate commissions when needed. The customer service feature is most likely the best I have come across in 20 years of working in the auto sales business. They are quick to answer questions, always has a solution, and will remotely take over the computer to assist in whichever issue we are experiencing.

Cons

The printers can sometimes give us issues. I am not sure why the dot. Matrix has to be powered down before each form is printed.

Alternatives Considered

Reasons for Choosing Frazer

Switched From

Reasons for Switching to Frazer

Pros

the ease of learning it plus the great tech support we have always received when purchasing a new computer or if we had a glitch Help Desk were always quick to resolve.

Cons

I can't seem to think of any cons. Totally satisfied!!!

Pros

The pricing on this product is fabulous! If you are an independent dealer this is the best DMS on the market

Cons

There is not a whole lot I can say regarding dislikes I have with Frazer.

Pros

Compared to other crm software Frazier is a complete breeze

Cons

When i first started using Frazier we couldnt not do autopay now we can. Greaf change and growth

Pros

nothing now overall i was disappointed come on now

Cons

they did'nt accept responesibilty for taking it off and blamed me

Pros

All the paperwork you need is right there!! And financing options!!!

Cons

I can't remember if it ships my inventory out to other places or not. And it doesn't host me a website. It's been a while, maybe they do now.

Pros

It makes doing paper work take half of the time then it used to. You type in their information once and then click all the forms you need and they print right off and all you need to do is sign! I also love the fact you can have the app and check what is in yout inventory from your phone.

Cons

I have no cons on Frazer! It is a great price and you can call and quickly get any issues resolved.

Pros

Easy to set up and running. Learning is easy and very accurate.

Cons

Selecting input to get the report is lacking more selections.

Pros

The software is easy to use and the customer service is great.

Cons

Occasionally there are ideas or things that could be changed in the software that are hard to integrate.

Pros

The customer service is out of this world!! Always quick to answer and happy to help. If they are not able to help they can always find someone who can,

Cons

The only Con I can attribute to the software is that due to location they are an hour behind us and customer service opens at 9 which makes it 10 my time. There have been times I needed to get ahold of someone earlier.

Pros

I am most impressed with the level of customer support and the good people you have in your support center.

Cons

I don't like that you need to save a working deal as a prospect or cancel a sale if there was something that needed to be changed. I like to save deals along the way and then have a function to finalize the deal once all the particulars have been settled. I want there to be an easier access to know what the profit is on a deal without having to pull a recap sheet. I like to have the profit or at least the front end gross available to me when working the deal. That is super frustrating when you are trying to quickly make a deal work.

Pros

We’ve used this software soon after they were approved in Texas. We bought it, trained ourselves and have been using it since. It was and still is that simple to use. We have had questions, but the support is there when needed

Cons

Frazer serves the majority of our needs, we have had some small problems exporting pictures to other sites, but they have always been resolved.

Pros

not so much the software(i mean, frazers great and all) BUT,
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Cons

None, I HAVE NOTHING BAD TO SAY, ONLY GOOD THINGS ABOUT
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Pros

I really love that everything is straight up. You can basically train anyone very easily. When I first started the program, I was thrown in by management. I called support with small things I couldn't understand and they would log in to my desktop and guide me step by step. They really took time and put effort into teaching their customers how to use the software. The sales screen is easy, inventory is easy, bill entering is easy. I mean it is an easy software. I love this and recommend it for sure. They even ask their customers for more ideas! We all get to vote on the idea and if it reaches enough votes, they will implement it in the system!

Cons

I think what I dislike about the software is that it is not customizable. You can't change the backgrounds and such. There is no room to change the colors to match your business or anything like that. It is not huge set back however, it is still great.

Pros

I had & ran new car stores for 20 years before becoming an independent dealer. Used to pay $1,000 a month for what Frazer does. Of course, I do not need service department, or warranty or factory communications. But, this software does everything I need to sell cars. I never have been disappointed with their service or commitment. There are many more complicated and more expensive providers that are not as easy or complete.

Cons

I wish I had set up the accounting side since day one. I can't figure out to go back or set a new start date for accounting. But, this will not stop me from being a customer.

Pros

Customer service... Product is top notch, does everything I need.... and im sure more!

Cons

It does everything I need it to do. Partnerships are solid with other vendors.

Pros

This software makes managing a dealership very easy. It integrates with your finance lenders and marketing sources very easily. Customer service support is always helpful. They can log into your computer and help you with literally anything you need. If there are forms that are not uploaded they can upload them to the software for you.

Cons

There are no cons everything works as it should.

Pros

Easy to use. Great customer service from online chat to calling customer service they will mirror your computer and get done what you need done. Explain everything along the way. We use as our DMS and our accounting system.

Cons

They have come a long way with integrations . Now integrate with our online messanger service . Only con would be they dont yet integrate with all the lending services.

Pros

ITS A SIMPLE SOFTWARE TO USE!! PRICE IS GREAT !!

Cons

WISH CUSTOMER SERVICE WAS 24HR 365 DAYS OF THE YEAR !!

Pros

Frazer is an affordable dealership software. Easy to track vehicle costs and payment for in-house financing. You can use on multiple computers. Uploads pictures straight to advertising websites. Creates all forms for sales. Customer service is great.

Cons

You have to pay a lot extra for certain features like ach payments, text messaging, and some other features.

Pros

Keeps track of our BHPH customers. Also make accounting tasks easier

Cons

Difficult to delete vehicles taken in on trade

Pros

Was great to start with. Then went to crap, took several man hours to re-install my customer network because frazer wouldn't do it and still not right! Losing business and have ALOT of pissed off customers!

Cons

Customer service sucks! I mean if I'm paying X amount a month to have this so called GREAT service I expect it to work correctly and if not workin correctly then they should have to fix it!

Pros

Its ease of use and its intuitive process

Cons

There was not enough integration to handle leads

Pros

Frazer has been there at every corner to make sure things go smoothly. Very easy to use and quickly prints the forms.

Cons

They didn't buy me a cup of coffee, other than that nothing wrong.

Pros

The ease of taking payments over the phone is what i like most

Cons

i have not found anything i dislike about Frazer

Pros

Ease of use, Has everything we need, Perfect integrations to multiple advertising sites, Complete inventory feeds to our financing banks

Cons

I really wish Frazer had a full DMS system to go with it; we would immediately cut our 3rd party DMS & just use Frazer.

Alternatives Considered

Reasons for Switching to Frazer

Cons

that you dont call or answer the phone for a credit card dispute that you dont even have a contact with them but they can hold businessess money up for no reason the fact that i got customers on the phone and you hung up when they said frazer contacted them why are you calling my customers

Pros

The software is affordable for my tiny car lot. Any additional services are integrated through the software seamlessly and Ala Carte, so the software grows with my business. This has been the most cost effective item for my business being that we are just over a year old. What is really priceless and you can't get this with any other DMS out there, is the customer service. Today I had a small issue so I emailed customer service with my problem and they called right away and were able to connect to my computer to resolve the problem. I had to step away from the call and I literally was able to sit back and concentrate on other things while the customer service rep fixed a missing file in the software. When I came back to my desk, there was a note on the screen that everything was resolved and he was disconnected from my computer. I have used their customer service support several times and I can't possibly say enough good things about these people.

Cons

This is a pro but also a con. It's not internet based, so it is saved to a network. Which means it can be somewhat difficult to gain information when not right in front of the computer. It does have a phone app that can be downloaded, but this is still very basic information. However the app is great for inputting new inventory.

Pros

The software is pretty straightforward and easy to understand, especially in the context of putting customer information in and printing out documents for a deal. Their tech support team is great and is always quick to fix any problems we are having, we would keep Frazer for the excellent customer service alone.

Cons

The reporting system could be better. It would be nice if getting an excel spreadsheet of customer emails was easier than the current system.

Pros

Their support team is ready and able to help us with any question, whether it is about a specific report or function, like handling a repo within the system, or an accounting question. Their support team is ready and able to help. The program is straight forward and ergonomically design with common sense and ease of use at the forefront.

Cons

That [SENSITIVE CONTENT HIDDEN] moved from Atlanta to New York state

Pros

Ease of use. Simplicity of the program and decent client care.

Cons

Realy not much to dislike. If I had to say something then, the customer service at times will not think outside the box to help the client until you ask for management

Pros

I would say best part if the uploading of photos to the advertising companies with ease. This is probably the best part about the software. The forms that come with it are also user friendly.

Cons

The software itself is a little antiquated as far as the interface. It does get the job done but it will look like software from the 90s.

Alternatives Considered

Reasons for Switching to Frazer

Pros

Their customer service. The software itself is extremely user friendly. But ultimately it is the customer service that makes them unbeateable. If we have an issue or a question, it is handled immediately. When you call, you are not put on hold for 20-30 minutes. They pick up in seconds. Everytime I have called I have felt like the upmost priority. I've had issues that truly didnt even pertain to them. Issues that I was unsure who to reach out to. And they have been the ones to help. Just an extremely awesome group that goes above and beyond for their customers.

Cons

Any of the features that I have had an issue with in the past, they have always worked their best to customize to fit our needs better. Obviously different companies will have different needs. But I truly have no complaints when it comes to their software and service.

Pros

With Frazier I am able to keep track of all our BHPH customers very easy. Inputting customers, structioning deals, and printing paper work is REALLY easy!

Cons

I've been using Frazier for a while. I wish they would work on and upgrade their CRM and inventory management

Pros

ease of use is a plus. I can train old school sales guys that are stuck on pen and paper to use the easy contracts here in less than a day. shortened the time for sales to an easy 30-45 min process (includes F&I). the friendly staff is a huge help for those of us that don't have computers 100% down yet.

Cons

no cons. They are open to suggestions to improve their product and usually add them to the next update.

Pros

Regardless of the issues/quirks we may experience, the customer service is second to none. They ALWAYS make sure your issue is resolved immediately and quickly.

Cons

Some feature feel antiquated compared to other DMS but they are improving.

Pros

For me it is the Reports since I am back stage.

Cons

Distilling which reports I need and understanding the data it populates is sometimes confusing

Pros

Frazer is easy to use and always is there to help, if you have a problem. If have used Frazer for over 20 years and have seen many wonderful changes over the years. Frazer is always trying to improve and meet the needs of the dealers using them. They also are fair with their pricing.

Cons

I have discussed this with my staff and we can not come up with a problem. I know this is strange, but we are very thankful for Frazer.

Pros

THE INTEGRATION BETWEEN FRAZER AND ALTS OR ETAPS IS SO HELPFUL, AND OFFERING OUTSIDE FINANCING THROUGH THE PLATFORM HELPS CREATE AN INCREASE IN SALES BECAUSE OUR CUSTOMERS CAN LEAVE FINDING THE FINANCING TO US.

Cons

I WOULD ONLY ASK HOW TO GET SIDEKICK TO WORK

Alternatives Considered

Reasons for Switching to Frazer

Pros

The software is simple and easy to use. The price is a great value and those are some reasons why I stuck with Frazer over the years. I was recently looking into another inventory program mainly because I want it cloud based and to be able to check my inventory from my phone or iPad. Once they came out with the cloud based Frazer and app, I knew I was staying with them.

Cons

For some reason the app doesn't update as often as I would like it to from when I make changes on Frazer itself.

Pros

Easy process with inventory management, prospect management, and client management

Cons

I feel like it is great as it is and can't think of anything else to make it better!

Pros

This is an outstanding used auto inventory dealer management software. The customer service for this company exceeds any I have seen.

Cons

Sometimes it is cumbersome to find a report, but a call to Frazer usually resolves the issue. They can customize about any report that you need

Pros

Great price, especially when we were first starting out and didn't have much extra funds available.

Cons

It wasn't user friendly. It didn't have fields where we could enter how the customer paid (cash, credit card, cashier's check, etc.) and when. I could access it remotely if I was at home, however, if one of my employees was in the software I had to wait until he was done.

Pros

Easy to use and navigate.
It exports to the banks and other systems we use.

Cons

Uploading pics is a bit of a process on getting them for inventory

Pros

almost noting , lots of problem we do need to call every day to run diagnostic on our computer

Cons

some of people on customer service so nice and talk to us realy helpful and some of them like [SENSITIVE CONTENT HIDDEN]
just want to go and live , no pation to resolve our problem, i keep ask for problem he do not tell me a clear answer , its been over a month we need to contact customer service every sigel day , some time 2 time a day and our work station geting disconnect from main computer , i need someone to contact me and we figure out what is wrong so we could resolve this matter

Pros

The price is excellent for everything this software does. Technical support is great during normal business hours and they can fix most issues almost instantly. Customer support is top notch.

Cons

Sometimes the software updates cause the clients to lose connection with the server and it must be reconfigured.

Pros

Its very friendly use. anybody can use this software.

Cons

i like everything. but if it was available in other languages will be helpful.