About FreshBooks

FreshBooks takes billing out of your hands and puts it on autopilot. Set up automated invoicing, online payment options (ACH and Credit Card), and late payment reminders to get paid 2x faster. Next, boost team productivity with precise time tracking and collaborative project tools, so every minute, file, and conversation is tracked and logged. FreshBooks is a web-based accounting solution that caters to small businesses. FreshBooks serves various industries, such as marketing, legal services and business consulting, trades and home services and information technology (IT). Key features of FreshBooks include invoicing, expense tracking, time tracking, reporting and payments management. Users can brand their invoices, accept online payments and set auto payment reminders. Expenses can be tracked by attaching receipts to invoices, creating recurring expenses and taking snapshots of receipts. Financial statuses can be viewed through profit and loss statements, tax summaries and expense reports. FreshBooks categorizes credit card transactions fees and provides a summary of all deposits on its dashboard. The system's time tracking module can extract unbilled project hours into invoices, record billable time and provide an analysis of time spent on projects. FreshBooks can also be integrated with Paypal, MailChimp, Zenpayroll and Basecamp.
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FreshBooks pricing

FreshBooks does not have a free version but does offer a free trial. FreshBooks paid version starts at US$19.00/month.

Starting Price:
US$19.00/month
Free Version:
No
Free trial:
Yes

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Browse FreshBooks Reviews

4,490 of 4,490 reviews
Sort by:
Erik
Erik
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
2

5
Reviewed on 9/1/2025

FreshBook Review.

FreshBooks is the best accounting software hands down. QuickBooks and any other platforms can not compare. There platform keeps your accounts connected not like QuickBooks.

Pros

The platform is super user friendly, easy to teach and the reports are amazing.

Cons

Pricing is the only thing but I feel that it is worth it compared to a lot of other platforms.

Alternatives Considered

NetSuite, Wave and Zoho Expense

Reasons for Choosing FreshBooks

QuickBooks cost was higher and the accounts will never stay connected on Quickbooks and I always had to call Quickbooks and it will work for a few days and disconnect. This was a never ending cycle.

Switched From

QuickBooks Online

Reasons for Switching to FreshBooks

Freshbooks hands down was the best easy to use and provides training for all your employees included in the package.
John
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/1/2025

Most Iconic Online Accounting Program: FreshBooks

Real-time accounts payable and receivable automation & invoice customization are the main benefits.

Pros

FreshBooks allocates a wide range of online accounting tools which saves time and lead to high productivity.
Invoicing, billing and general ledger are some of the tools which I like most on FreshBooks.

Cons

I achieve everything I yearn with FreshBooks, mainly when creating and customizing invoices.

Omar
  • Industry: Textiles
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

3
Reviewed on 25/1/2025

Freshbook- A Great service

I would describe my overall experience with FreshBooks as positive. It’s a handy tool for small businesses, though it may fall short for more complex needs

Pros

I like that the interface is user-friendly and makes it easy to create invoices, track payments, and manage expenses. The financial reports are well-organized and provide a clear overview

Cons

I think it could benefit from more advanced features like payroll management or options for larger businesses. The pricing might also be a challenge for smaller companies with tighter budgets

Response from FreshBooks

Hey Omar, thank you for taking the time to share you review of FreshBooks!

Thank you for letting us know how FreshBooks is working for your business. Our team would greatly appreciate the opportunity to further understand the feedback you shared around payroll management and other options for larger businesses. To do so, please reach out to our Support Team via https://www.freshbooks.com/contact ^DM

Replied 31/1/2025
Martin
Martin
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
3

4
Reviewed on 31/1/2025

Perfrct invoicing tool for SMEs and freelancers

One of our first accounting softwares' we'd used and the main thing we wanted was easy to use, quick invoicing, time tracking on occasion and managing a couple of employees expenses which it did really well.

Pros

Perfect for small business/ freelancers. Quick to learn and did everything we needed at the time. Good access via app and automated invoices were ideal.

Cons

The cost of adding more users on as we grew. The limited personalisation at the start was fine but as we used it more and more we had to find workarounds.

Alternatives Considered

Sage 50cloud Accounting and Xero

Reasons for Switching to FreshBooks

Sage we did have a trial with for about 3 months and it felt like it did more but not as simple. Xero we loved but at the time our then accountant didnt want us to go with it as he preferred Freshbooks. Freshbooks was the right price too at the time.
Sotis
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 13/1/2025

Sales reports.

FreshBook helps manage daily sales,get monthly sales reports and create invoices for customers is digitalized.

Pros

Adding Company/ business details is done once you open the account and fields are fully customizable

Cons

I liked It because it was better but because the company changed.

Adelia D
Adelia D
  • Industry: Machinery
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 22/12/2024

FreshBooks brings new dawn in accounting. A monumental tool for financial management.

FreshBooks has transformed the way to monitor and manage our finances helping us gain a better grip on all financial activities. Thanks to its incredible features, FreshBooks has made invoicing and budgeting so easy and accurate for us. It has also helped us to gain better view and control over how we are utilizing our financial resources.

Pros

It has high-end security tools that ensure total safety of our sensitive financial data. FreshBooks swift integration and compatibility with our other project management products makes budgeting for our projects very easy. The reporting tools allow us to generate up-to-detail financial reports that help us evaluate where we stand financially. It also has an amazing invoicing tool that makes it easy to create invoices and share them with clients for monthly payments collection. It has been easy for us to determine our expenses with FreshBooks thanks to the Expenses tracking feature.

Cons

We have always gotten everything we need from FreshBooks without any challenges. There exists nothing for us to hate about it.

Christina
  • Industry: Hospitality
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/12/2024

FreshBooks is a top-pick tool for invoicing and cash flow management.

We are having an incredible run of experience with FreshBooks. It has assisted us to keep our cash flow in check at all times allowing us to know how money gets in and out. FreshBooks has been a key tool to helping us utilize our financial resources efficiently by helping us track our expenses. It also allows us to create incredible invoices for our clients.

Pros

It was easy for us to learn FreshBooks and how to optimumly utilize it to meet our accounting needs. The user interface is simple and the dashboard is clean and easy to navigate. FreshBooks has a powerful invoicing tool that allows us to create invoices and share them with ease. It also offer us financial reports that keep us up to speed with our financial performances. FreshBooks has reliable expenses monitoring tools that assist us in tracking our expenditure to ensure nothing goes beyond the stipulated budget.

Cons

So far, FreshBooks has provided us with everything we need. We have not found anything negative about it.

Jesse
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/1/2025

FreshBooks and Its Work!!

Fragile, agile and top-notch onli payment processing, cloud invoicing and online subscription billing system.

Pros

Tremendously helps me to track daily output services I've delivered, invoice clients and get paid faster. Suit all SMBs and LGOs for payment processing, online billing and subscription services, EMP among there account tasks slice and dice services.

Cons

No grudge to mention, it has it all even beyond we would expect.

Neil
  • Industry: Media Production
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/1/2025

Excellent Value Easy To Use Platform

Excellent overall experience, great value and easy to use platform.

Pros

Easy to use, low cost, has everything needed for small to mid-size businesses.

Cons

Nothing comes to mind about dislikes, perhaps integration into CRMs.

Jackson
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

4
Reviewed on 20/12/2024

Freshbooks Review

Pros

The software makes it easy to send and receive invoices

Cons

I wish there would be a free version available

Patricia
Patricia
  • Industry: Civil Engineering
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 9/12/2023

BMO Clients Not supported

Freshbooks has been aware of the BMO problem for months and has failed to come up with any solutions. When it became apparent that the bank connections failed, Freshbooks had a legal obligation to advise their clients that either they change banks or accounting software services. Staying with Freshbooks without these changes was simply not an option. I have demanded a full refund of my money and 60 days to extract all data off their site. If my business is to survive, I need to hire an accountant and bookkeeping services. I will be hiring a lawyer to seek damages. I am posting this to help others. Reputable businesses survive off their reputation. Today's marketplace allows for a lot of pretenders to exist, but eventually the word gets out. Goodbye Freshbooks.

Also, I integrated with Gusto didn't work. No one would assist. I paid for Gusto services as well. Not a single payroll was ever processed. ADP processes payroll that day, if needed. They will meet with you. ADP takes care of their customers.

Pros

The onboarding and client integration was good at the start. The bank imports worked with Bank of the West.

Cons

Freshbooks falsely stated that bank imports would work. BMO, which is a large international bank, purchased Bank of the West. All of the bank imports, with the exception of the primary checking. Without bank imports, Accounts cannot be reconciled. I assumed it would be a non-issue and that Freshbooks would address this issue. I am a small business doing business with a large bank and what seemed to be a reputable software company.

Response from FreshBooks

Hey Patricia, thank you for taking the time to share your review of FreshBooks.

I do apologize for any inconvenience that has been caused in this matter. If you are not already working with a member of our Support Team, please reach out via https://www.freshbooks.com/contact. Our team is here to help however possible. ^DM

Replied 14/12/2023
Joe
  • Industry: Higher Education
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/12/2024

FreshBooks has the most premium tools for financial management.

Working with FreshBooks has been easy and very productive. It has given us a very worthwhile experience when managing our finances. FreshBooks makes it easy to track and manage the entire cash flow. With its expenses tracking features, it help us to maintain a healthy expenditure behavior by avoiding unnecessary overspending.

Pros

It was easy to learn about FreshBooks which made our learning curve short abd smooth. Using FreshBooks is easy thanks to the intuitive user interface. FreshBooks has amazing accounting tools like invoicing which allows us to create incredible invoices for collecting payments. It also offers expenses tracking features that help us to keep up with our expenses in order to avoid overspending. FreshBooks has impressive reporting tools that provide us with insightful financial reports to help us understand where we stand financially.

Cons

FreshBooks has been at peak performance all through and we are impressed not to find anything least likeable.

Stephen
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/9/2024

Disconnect from the complexities of accounting and financial reporting and embrace simplicity...

FreshBook is accessible even to use who have no prior experience in accounting. It has also provided us with an affordable and flexible solution that has streamlined regular billing, improved cash flow and simplified payment procedures.

Pros

One of the best decision we made was investing in the right accounting tool. At the core of FreshBooks is it's simplicity. It is wrapped around a user-friendly and sleek user interface that enable us to quickly and efficiently prepare invoices with customizable templates, recurring invoices, and automated reminders, making it simple to track and collect payments from clients. Additionally it integrates with payment gateways such as PayPal which allow us to accept credit card payments directly within the FreshBooks. The time-tracking feature enables our employees to log hours worked, making it easy to calculate payroll expenses and generate accurate invoices for billable time.FreshBooks enable us to track key metrics and indicators of financial health and accurately report on our financial status of our company.

Cons

FreshBooks provides us with excellent technical support, with a knowledgeable team that leave no chances for system outages or challenges because they help us solve all our issues on time

Thomas
Thomas
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
3

5
Reviewed on 13/8/2024

Tool for Organizing Money and Invoices

I can say that FreshBooks has been a reliable tool for our financial management. It facilitates invoicing and tracking of vendors, and its time-tracking and detailed reporting features improve efficiency in our training projects. Additionally, expense organization helps us maintain disciplined and controlled spending habits.

Pros

FreshBooks has allowed me to track associated expenses, ensuring that I don't exceed the budget and that funds are used efficiently. It has also been very helpful in my area of work, as it includes the creation and sending of professional invoices.

Cons

The only thing I haven't liked so far is the limited functionality for larger companies.

Ibrahim
  • Industry: Nonprofit Organisation Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 14/8/2024

FreshBooks 📚 is a Must Have AP/GL/AR Automation Tool

Pros

FreshBooks allocates an extended range of online accounting features and has a mobile application that makes it easy to carry out repetitive accounting tasks.

Cons

I slightly dislike that FreshBooks has unlimited features on mobile app compared to cloud solution.

Alex
Alex
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 10/9/2024

User-friendly software

Pros

FreshBooks is an easy-to-use software, I like its user-friendly features and the way its dashboard provides all options is incredible. The payroll services are great and I appreciate its reporting features which allows me to filter the reports. Moreover, it is easy to integrate it with a lot of other products which give us ease to work efficiently.

Cons

The drag-and-drop feature does not work efficiently. I would suggest its team, add more advancement. Moreover, it is a perfect tool in a reasonable price bracket.

Zandalee
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 16/9/2024

FreshBooks Insight by Zipagan

Pros

Automating repetitive accounting tasks is what I like most about FreshBooks.

Cons

FreshBooks Invoicing App on my iOS has limited features compared to cloud apps.

Jonathan
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 9/10/2024

FreshBooks 📚📖: A Must Have Online Accounting Tool

Pros

FreshBooks saves time by eradicating manual repetitive accounting tasks such as general ledger, invoice customization and inventory control.

Cons

FreshBooks mobile application does not offer all features available on cloud apps.

Verified Reviewer
  • Industry: Telecommunications
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/6/2024

Fresh books to the max

This is a great application and software as well. I don’t have any bad comments about it. It is so nice and it is worth the price.

Pros

I love it. I love how it works smoothly. It is very useful on my everyday work life. I use it in the morning in the afternoon and in the evening it is part of my every day. Use love how this system works. The software is fast.

Cons

Nothing everything is OK for me. I find it really good. I hope you also find it perfect for you. It was a very good software.

Ahmed
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 9/11/2024

Great Invoicing Tool for Time Tracking

FreshBooks adequately meets my needs as a small business

Pros

Easy invoicing and time tracking
Integration with Teamwork project management for detailed time tracking
PayPal integration for credit card payments

Cons

Limited collaboration features with other contractors
Increased per-client pricing for those with many one-off clients
Difficult-to-use retainer payment feature

Manish
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/11/2024

My first choice for invoicing and expense tracking.

FreshBooks has simplified my financial management, saving me time and headaches. It's helped me stay organized, get paid faster, and keep my freelance business running smoothly.

Pros

It makes invoicing and expense tracking a breeze. I love the clean interface, the professional-looking invoices, and the ease of generating reports. It's like having a personal accountant in my pocket.

Cons

It is perfect for freelancers and small businesses, it might not have all the advanced features larger companies require.

Tina
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/10/2024

Amazing with Accounting

Pros

It is clean and well organized and it provides us with clear overview of our finances at a glance.
Has great customer support.

Cons

FreshBooks is simply the best, i have no dislike towards it.

Yatunyi
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 6/8/2024

Simple, Reliable and Reasonable Pricing

Pros

It is extremely easy to create clients accounts,records review,edit time entries and also generate invoices.Additionally the timer and the expenses in the project menu are just incredible I love how all the features work together to save us so much time.

Cons

I wish it were easier to keep things accurate ie within expenses being able to sub categorize expense accounts,instead of having to create journal entries.

Crystal
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 23/9/2024

FreshBooks Review

I like it because of its easy to use layout, powerful invoicing capabilities, time tracking, and excellent customer support.

Pros

It’s intuitive user interface, first rate customer service, and extensive accounting capabilities designed specifically for freelancers and small enterprises.

Cons

Freshbooks’ time monitoring and reporting tools aren’t as strong and the price may exceed that of various alternatives, which may not balance the benefits provided to every user.

Mujeezah
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/7/2024

FreshBooks does all that I yarn for.

Pros

Simplicity.Unlike other 'Big names'accounting softwares, FreshBooks is very user friendly and fun!It meets all our needs for we can easily track our income, payroll,expenses, invoices and reports with ease.

Cons

I haven't found anything to deslike about FreshBooks it is such a powerful tool, very straightforward and has a great support team.

Adah
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/11/2024

A User-Friendly Solution for Small Businesses and Freelancers

Ease of Use: FreshBooks is incredibly user-friendly, even for non-accountants. Its clean interface and guided processes make tasks like invoicing, expense tracking, and time management straightforward.

Pros

The platform is designed to be simple and easy to navigate, even for those without accounting experience.

Cons

Limited Features for Larger Businesses: It's ideal for freelancers and small businesses, but larger companies may find it lacks advanced features, like in-depth reporting or payroll integration.

Zulma
Zulma
  • Industry: Financial Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 7/10/2024

Intuitive report customization tools and data integration capabilities

The software's user friendly interface and powerful reporting tools have cut down my time spent on report generation to only allowing me to spend more time on in depth analysis. Since FreshBooks operates in the cloud, I can access and update reports from anywhere; which has come in really handy for remote work situations.

Pros

Through the software, I can design visually pleasing credit risk reports in which complicated data can be communicated effectively across management. The advantage of being able to assign a report automatically to be updated with the latest relevant financial data means our risk assessments are always based on up-to-date information, which is such a necessity these days in the very fast progressing world of corporate.

Cons

FreshBooks is great at what it does, and although it has a number of advanced predictive analytics tools, it’s missing tools designed specifically for risk analysis. Machine learning algorithms to find possible risk factors with historical data patterns will make their utility for our team much more precious.

Ana
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/10/2024

FreshBooks is a tool to never miss. It gives extra precision in financial management.

The best experiences are yet to come they say, but to us, we have already having the best financial management experience with FreshBooks. It provides us with a safe space to work on our financial data without putting them at risks. FreshBooks help us to monitor our cash flow which has allowed us to understand how funds move in and our of the business. Its expenses tracking tools help us ensure no expenditures beyond our budgets.

Pros

With FreshBooks, it has been extremely easy to get detailed financial reports that help us gauge our financial health. FreshBooks has an inbuilt invoicing tool that help us create professional invoices with ease. It also offers expenses management functions that make it easy for us to track and manage our expenses. FreshBooks security tools has been so efficient at keeping our financial data safe and private.

Cons

Much to our delight, we have not find anything not likeable in FreshBooks.

Pius
  • Industry: Religious Institutions
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/10/2024

My Overall Overview of FreshBooks

As an Accountant, I am able to relish a lot with FreshBooks, mainly creating and sending invoices.

Pros

There is nothing hectic like carrying out repetitive tasks. FreshBooks allows me to save time by automating repetitive accounting tasks such as invoicing, inventory control and billing.

Cons

Even my overall rating depict that I face zero issues when using FreshBooks.

Rachid
Rachid
  • Industry: Banking
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/10/2024

Freshbooks

Freshbooks is a software that it helps to make the best accounting software designed for freelancers and small business.

Pros

Most thing I like is it allows to make invoice and accept payment with credit and debit card.

Cons

It gives you an overview of your total profit of your business.

Ronald
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
2
Ease of Use
4
Customer Support
2

3
Reviewed on 24/7/2024

Not really for a small business only really small business.

Fair on the product. Poor on overall support. The chat bot is almost useless, and I need to start a support ticket.

Pros

I do like the interface, and about 80% of its features are pretty good. But I really need to other 20%. It's not QuickBooks online.

Cons

The reports and the Analytics need a lot of work. I've sent in MANY suggestions. The reports are only good for the smallest of business. While we do under 1 million a year, we do need decent cashflow information and detailed reporting by COGS categories. In our case Mechanical parts and labor vs Upholstery parts and labor. We also need good Job costs data. I would not mind doing it manually, but the data is not broken down to do this.
The worst issue has been since day one, they cannot seem to permanently fix issues importing my bank account. VERY slow responses from support and takes days and weeks to get their "process partner to fix it.
Export of your data for backup can be done, put it is very manual and time consuming. There is no path to exporting items and services. I'd like to do this so we can have a copy in the shop.

Alternatives Considered

Sage 50cloud Accounting, QuickBooks Online and Xero

Reasons for Choosing FreshBooks

I was looking for more features. Wave is a good product; we are just a little too big for it. It lacked most of the features, that don't work well in Freshbooks.

Switched From

Wave

Reasons for Switching to FreshBooks

I thought it could deliver what we needed

Response from FreshBooks

Hey Ronald, thank you for taking the time to share your review of FreshBooks.

Our Support Team is here to assist in hearing and sharing any feedback on your behalf. I have shared your comments regarding your support experience and response times with the appropriate folks here.

If there is any feedback you have not already shared directly with our Support Team, our team would like to better understand your experience and discuss your feedback more in depth. Our Support Team can also assist with the export of Items and Services if needed. You can reach our Support Team via https://www.freshbooks.com/contact ^DM

Replied 2/8/2024
Rebecca
Rebecca
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/8/2024

A blissful accounting tool for managing finances.

FreshBooks has been a very reliable accounting and financial management platform for us allowing us to take good care of our finances. It allows us to continuously monitor our expenses which has helped us to develop very disciplined spending habits.

Pros

The invoicing function in FreshBooks is super easy to use and help create smart invoices. It also has an amazing reporting function that gives us insightful financial reports to assist us gauge of financial health. FreshBooks also has a expenses tracking function that help us to ensure we are not spending beyond our budget.

Cons

There are no negative issues with FreshBooks to this point so nothing to dislike.

Timothy
  • Industry: Construction
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
3
Customer Support
1

2
Reviewed on 9/8/2024

There has to be something better than this.

The weirdest thing is an accounting program that wont show you a bank register.
How can you SEE what is going on without a register. Reconcile what exactly. It's confusing, and now you will need a bookkeeper to fix all the stuff you try to do.

Pros

That it isn't Quickbooks online. I thought QBO was a train wreck and now I can see that ALL of these cloud based accounting firms are just a front for the bookkeepers union. They must be because you Will need one when you use this.

Cons

Same goofy kind of double entry stuff that I experienced with QBO. Bank feeds are not your friend.

Alternatives Considered

Zoho CRM and Xero

Reasons for Choosing FreshBooks

I was tired of being up sold for everything that I shouldn't need like a bookkeeper.

Switched From

QuickBooks Online

Reasons for Switching to FreshBooks

It had good reviews from people that do not work in service industry's

Response from FreshBooks

Hey Timothy, thank you for taking the time to share your review of FreshBooks.

I have shared your feedback regarding a bank register with our team on your behalf. If there is any further feedback you wish to share, or assistance our team can provide, please feel free to reach us via https://www.freshbooks.com/contact. ^DM

Replied 15/8/2024
Joao
  • Industry: Health, Wellness & Fitness
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 6/9/2024

A professional accounting tool that simplify financial management.

Managing our financial health has been so easy with FreshBooks. It allows us to track our cash flow which allows us to get useful financial insights that we need to maintain a healthy financial situation. It also makes it so easy to generate customized invoices to collect monthly payments from our clients.

Pros

FreshBooks has user-friendly invoice generator tool that allows us to create personalized invoices for clients. It has advanced cash flow analysis tools that gives us accurate financial reports to guide us on how to achieve healthy financial position. FreshBooks makes it easy to capture receipts which help us to track our expenses.

Cons

FreshBooks has not shown us anything bad. There genuinely lacks anything to like least.

Lars
  • Industry: Transportation/Trucking/Railroad
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/8/2024

FreshBooks is all that is needed to perfect financial operations.

It has been a very yielding journey getting utilize FreshBooks powerful accounting tools to sort out our financial situation. It has made it easy for us to manage our cash flow and to streamline our financial operations like budgeting and invoicing. FreshBooks gives us accurate financial reports that gives us vision about our financial situation and ways to make it better.

Pros

FreshBooks has a expenses monitoring function that gives us accurate expenditure insights to help us avoid overspending. It has very powerful data security functions that keeps our financial data very safe and confidential. FreshBooks also provides outstanding financial analytical and reporting tools that makes it easy to evaluate our financial health.

Cons

Honestly, all that could have gone right with FreshBooks has gone right leaving us with nothing to dislike about it at all.

Matt
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 21/11/2024

Great for Small Businesses, with a Few Minor Flaws

FreshBooks has streamlined my invoicing process significantly, reducing the time I spend on administrative tasks and giving me more time to focus on my work. While it’s not perfect, the platform offers a robust set of features that cater well to small businesses and freelancers. The occasional limitations are outweighed by the convenience and time savings it provides.

Pros

FreshBooks has an intuitive and user-friendly interface, making it easy to create and send invoices in just a few clicks. The automated payment reminders are a lifesaver, and the ability to accept online payments directly through the platform is a huge time-saver. The mobile app is also well-designed, allowing me to manage invoices and expenses on the go.

Cons

The pricing structure could be more flexible, especially for small businesses or freelancers with only a few clients. Some advanced reporting features are only available in the higher-tier plans, which might not justify the cost for all users. Additionally, I’ve experienced minor delays in customer support response times.

Girgis
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 2/11/2024

Jo freah Books

Describe your overall experience with the software, focusing on its impact on your workflow and productivity.
This

Pros

Highlight features you liked, such as user-friendliness, time-saving capabilities, or effective invoicing.

Cons

Mention any drawbacks, like pricing concerns or missing features

Charles
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/5/2024

My experience with freshbooks

I praise freshbooks for it's, simplicity, efficiency and the ability to streamline accounting tasks for small businesses and freelancers.

Pros

I like FreshBooks for its user-friendly interface and intuitive features, making accounting tasks simple and efficient.

Cons

It handles complex accounting tasks and consider its pricing structure more transparent compared to other options.

Michael
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 13/5/2024

Awesome Small Business Invoicing & Time Tracking Tool

Overall, I love using Freshbooks for time tracking and billing clients. It is easy to use and makes my agency look very professional.

Pros

Freshbooks helps our digital marketing agency keep track of tasks completed for clients and allows us to list those tasks on invoices that can be paid via ACH or Credit Card online by our clients very easily. Freshbooks templates are very professional looking and my clients have a very good experience.

Cons

I wish payments would process to our bank account faster.

Sometimes invoices go to spam when sending emails to customers through Fresbhooks messages.

Alternatives Considered

QuickBooks Online

Reasons for Switching to FreshBooks

Freshbooks has a better user interface and is easier to use than Quickbooks.
Carleton
  • Industry: Building Materials
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 3/11/2024

Easy and Useful

Freshbooks makes it easy to send estimates and invoices to customers, and that's worth the monthly price.

Pros

Their estimates make it easy for our company to get quick and confirmed customer-approval on projects.

Cons

It can be tricky to get the full-overview of my clients, since their database it less about instant-access info and more about long-term historical value. Basically, I'd like them to incorporate better CRM features into the invoicing and accounting.

Verified Reviewer
  • Industry: Oil & Energy
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
3
Customer Support
5

3
Reviewed on 6/5/2024

I had a line of tasks that was easy to perform.

It was a 50 and 50 where we saved time and money, we could follow up on an effective timeline where in general we could have details of how much we spent in time and also in money in each process, on the other hand we delayed, we It was too disturbing not to be clear about everything since the situation required that we had to go through many accounting options that we did not use.

Pros

I handled a small part of the billing for the software, and according to this, since it was cheaper to do it that way, at that time I tracked the time of my development tasks since I had compatibility of those projects. This helps keep finances organized and makes it easier to know how much time I was dedicating to each development task. I know it wasn't the best technique to measure exactly what I was doing, but it worked perfectly.

Cons

As basically the program was oriented more towards accounting activities than towards general activities such as measuring the time of our development tasks, we were too disturbed by so many accounting options that we did not understand, which caused us to waste a lot of time and made the work situation difficult for us. long.

Response from FreshBooks

Hey there, thank you for taking the time to share your review of FreshBooks.

If there's ever any additional feedback, feature suggestions or workflows you'd like to see in FreshBooks, please feel free to connect with our Support Team. Our Support Team can ensure any feedback is shared on your behalf. You can reach our team via this page: https://www.freshbooks.com/contact ^DM

Replied 27/5/2024
Josh
Josh
  • Industry: Architecture & Planning
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/5/2024

My life was a mess until I started using Freshbooks.

When I think about using Quickbooks or Excel I start to have a panic attack. When I think about using Freshbooks I get a refreshing feeling of a calm, relaxing wind.

Pros

I record my time and expenses and it automates everything else.

Cons

I don't have any complaints. It just works and seems simple and easy.

Alternatives Considered

QuickBooks Online

Reasons for Choosing FreshBooks

Saved me from a mental breakdown. I was out of control before I used this.

Switched From

Microsoft Excel

Reasons for Switching to FreshBooks

So much easier to use. It's like the Instagram of accounting.
Stephen
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/4/2024

One of the best accounting softwares to have out there on a budget

My overall experience with fresh books is excellent I've never had any issue with the system it works perfectly fine customer service responds right away if you do have any issues I remember I missed a payment and they gave me a call to remind me and even gave me enough time to pay it without canceling my account or not allow me access.

Pros

Fresh books is really easy to use I love the integration of being able to have my invoices paid having the instant liks and much much more This is just a great software all around to manage your business.

Cons

I wish it integrated more with other softwares like high level and other CRM softwares but hopefully they'll add this in the future other than that everything else is great.

Wilcox
  • Industry: Legal Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 11/9/2024

FreshBooks works lit.Keep The Fire Blazing

Pros

The upside of using FreshBooks is it is powerful enough to provide features we need, but at the same time i don't need to have a masters degree in accounting to use it.Additionally,it makes time tracking, expense tracking, accounting and invoicing a breeze.

Cons

I wish there was a more user-friendly way to organize past invoices.

Joe
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 18/4/2024

Simple online billing system

Pros

This system has a simple front end UI. Sometimes that's what you need. We dont always need graphs and charts and tables. I can log in, see who owes me and who has paid. I can create invoices and not have to wait for graphics to load to show me someone owes us money.

My other favorite feature is being able to convert estimates directly to an invoice and then sending that invoice out. 3 clicks and you go from estimate to getting paid.

Cons

the on thing i dislike is the option to add an image to an invoice. We have multiple users creating invoices and estimates and the last image uploaded becomes the default image on all the following invoices and estimates unless you manually remove it.

Andrey
Andrey
  • Industry: Banking
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/1/2024

FreshBooks - Smarter replace of QuickBooks

Great experience - using it personally and for business, performs core accounting (General Ledger / Accounts Payable / Receivable) functions and provides lots of reports and lots of automation and great UX

Pros

Better pricing, better user interface and more functions as compared to QuickBooks (and all same functions are equally good but more intuitive)

Cons

Not much - possibly capturing expense receipts and better AI-driven logic to organize them by expense category could use improvement. Possibly more financial reports

Alternatives Considered

Mint and QuickBooks Enterprise

Reasons for Choosing FreshBooks

Better pricing and better user experience

Switched From

QuickBooks Online

Reasons for Switching to FreshBooks

Better pricing, better user experience, more reporting and customer support
EVA M.
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 18/4/2024

Totally disappointed in FreshBooks

Overall Frustration and Disappointment
My experience with this billing software was overwhelmingly negative. It hindered rather than helped my business operations, causing unnecessary stress and frustration. Despite my efforts to make it work, the software's poor usability, unreliable features, and lackluster support left me with no choice but to seek out alternatives.

Pros

Nothing.
It has nothing that other billing software doesn't have.

Cons

If you want to attach a multi-page PDF to an Invoice, only the first page is attached, and the PDF is also blurry and of poor quality.

Team members must share a single signature on emails to send Invoices.
Customer service is terrible; they never answer calls.

The Invoice Details report does not include the reference field, which is one of the most critical information in an Invoice.

Response from FreshBooks

Hey Eva, thank you for taking the time to share your review of FreshBooks.

I have shared your feedback regarding PDF attachments and the Invoice Details report with our team. Our Support Team is here to assist however possible - I do apologize for the experience you've shared, and I have ensured to share your feedback with our team.

If you have not already shared your comment regarding email signatures with our team, please reach out via https://www.freshbooks.com/contact with further details so we can ensure to capture your suggestion in detail. ^DM

Replied 26/4/2024
Claudia
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 3/9/2024

Easy to set-up and use with good features.

I've been using FreshBooks since I started my business over 12 years ago. The support is excellent and it's easy to use. It has cut my accounting time down significantly so I can focus on my business.

Pros

It's convenient and easy to set up and use.

Cons

I wish the connection with Stripe was two ways. It can't pull in my income that comes outside of Freshbooks so I have to manually do it.

Alternatives Considered

QuickBooks Online

Reasons for Switching to FreshBooks

It seemed easier to use than Quickbooks and the cost is better, I believe.
Eugene
  • Industry: Food Production
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/1/2024

Hourly Billing Champion thanks to FreshBooks

Overall I am very happy with FreshBooks. Invoices are quickly generated and paid, and hourly tracking has gone from a burden to an easy process directly integrated into our day to day tasks.

Pros

I like the easy invoice creation process which allows customers to quickly pay their bill by simply clicking one button on the online invoice. In addition the financial reports provided are excellent and really give great financial insight into the business.

Cons

The cost of Credit Card processing is a bit pricey, but overall there is not much to dislike about this amazing product.

Saitejaswi
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 10/7/2024

Freshbooks and its significant use

Overall , i can suggest for small and medium vendors and also to companies where turnover is less than 20 cr can use this accounting software for recording trasactions

Pros

Freshbooks is really a good software where the accounting process is digitalized and easy reports making

Cons

There are some technical glitches while operating on the software

4,490 reviews

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