--- description: Review of Hornbill Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Hornbill | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [IT Service Software](/directory/4207/it-service/software) > [Hornbill](/software/136309/hornbill) # Hornbill Canonical: https://www.softwareadvice.ie/software/136309/hornbill Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/136309/hornbill?page=2) > Hornbill is a cloud-based solution that helps organizations automate workflows for managing customers, employee experience, information technology (IT) and human resource (HR) teams. It enables employees to collaborate on projects, generate custom reports, manage tasks and capture and store business data in a centralized repository. Professionals can use the application to create, manage and control shared inboxes to communicate with internal and external stakeholders. It offers a host of features such as an activity dashboard, auditing, knowledge management and more. Additionally, it allows customer experience (CX) teams to create interactive content, share ideas and feedback with team members, maintain service catalogs and resolve customer queries and issues. Hornbill comes with an application programming interface (API), which supports integration with various third-party platforms such as Box, Buffer, Slack, Salesforce, Microsoft Azure, Jira, Trello, Workday and more. Pricing is available on request and support is extended via phone, email and documentation. > > Verdict: Rated **4.7/5** by 30 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 30 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Hornbill - **Location**: Ruislip, UK - **Founded**: 1995 ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Please contact Hornbill Corporate directly for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Spanish - **Available Countries**: Canada, France, Germany, Guernsey, Ireland, Isle of Man, Jersey, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking - CMDB - Capacity Management - Change Management - Chat/Messaging - Client Portal - Configuration Management - Contract/License Management - Customisable Branding - Customisable Forms - Customisable Reports - Customisable Templates - Customizable Fields ## Integrations (48 total) - Aha\! - BambooHR - Basecamp - BeyondTrust Remote Support - Box - Buffer - Cloudflare - Docusign - Dropbox Business - Dynatrace - FreshBooks - Freshdesk - Freshservice - GitHub - Google Docs ... and 33 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Service Software](https://www.softwareadvice.ie/directory/4207/it-service/software) ## Related Categories - [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software) - [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software) - [IT Service Software](https://www.softwareadvice.ie/directory/4207/it-service/software) ## Alternatives 1. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews) 2. [Atera](https://www.softwareadvice.ie/software/125932/atera) — 4.5/5 (446 reviews) 3. [Syncro](https://www.softwareadvice.ie/software/373866/syncro) — 4.6/5 (147 reviews) 4. [TOPdesk](https://www.softwareadvice.ie/software/64429/topdesk) — 4.4/5 (110 reviews) 5. [SysAid](https://www.softwareadvice.ie/software/158389/sysaid-it-crm) — 4.5/5 (511 reviews) ## Reviews ### "If only all ITSM Platforms were this good\!" — 5.0/5 > **Greg** | *14 July 2020* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The switch to Hornbill Service Manager was a no brainer, the implementation process was simple and delivered the main ITIL process out of the box, our consultant was brilliant and the knowledge transfer and community forum and support from Hornbill allowed us to expand the use of toolset with ease. Hornbill make it so easy to adapt the workflows to meet the business requirements. GOSH had a specific requirement for our EPR deployment, Hornbill worked with us to adapt the system to meet our needs. There really isn't much Hornbill cannot do\! > > **Cons**: The CMDB could be a bit better, dynamic discovery would really help, although I think this is in the pipeline. > > The team at Hornbill were excellent from the outset, we had a great working relationship with the team, they were always quick to respond to our needs, responded to support calls promptly, the community forum is a wealth of knowledge this worked for us really well too. I really would recommend that you review Hornbill if you are thinking of migrating your ITSM toolset, I've never worked with a more customer centric supplier than Hornbill, friendly helpful, just brilliant overall. ----- ### "Hornbill Service Manager" — 4.0/5 > **Dave** | *5 August 2020* | Legal Services | Recommendation rating: 8.0/10 > > **Pros**: Relative ease of setup with good support from Hornbill during the setup. A lot can be customized. > > **Cons**: Just minor things but that is due to our many offices with different languages. > > Excellent, good support and help with setup Business Processes and Progressive Captures. We use it on a daily basis for all IT support tickets firmwide. ----- ### "A Smart End-User Experience" — 4.0/5 > **Verified Reviewer** | *14 August 2020* | Telecommunications | Recommendation rating: 7.0/10 > > **Pros**: We really enjoy how it looks to our end-users and the ability to be able to customise the self-service portal and flows of how Incidents and Service Requests work and look dependent on the service item helps us ensure we get the important information that is relevant to the service affected for our customer. > > **Cons**: The Mobile application is poor, and borderline unusable meaning that this is a Desktop only service for us which doesn't help when we have travelling workers. > > It has been extremely positive with a helpful support network to help us implement it and we've enjoyed a good relationship with Hornbill staff ever since implementation. ----- ### "Hornbill Service Review" — 5.0/5 > **Darren** | *19 August 2020* | Construction | Recommendation rating: 9.0/10 > > **Pros**: The ease at which it can be deployed and the no-code environment for building workflows > > **Cons**: Reporting is still a gap in the features > > Very positive with good customer focus ----- ### "Great Experience sp far" — 5.0/5 > **Victoria** | *9 July 2020* | Nonprofit Organisation Management | Recommendation rating: 9.0/10 > > **Pros**: The RFP met almost all our requirements and at a price point that also worked. The support from the pre-sales and onboarding consultant was brilliant and enabled us to go from live instance (and the free 30 days) to go live within 28 days. the logic for setting up PCFs and BPs is fairly easy to grasp. > > **Cons**: We are still getting used to it, but nothing is a show-stopper (yet...?) some SQL knowledge is useful for some functions - this might hold some people up. > > Really great so far, looking forward to building on the relationship. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/136309/hornbill?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/136309/hornbill) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data