4.3
Overall rating
Reviews

4.3
Overall rating
Reviews

About Resolver

Resolver’s risk management software is a cloud-based solution for midsize to larger enterprises that serves customers across a variety of industries and business needs. These industries include banking and financial services, healthcare and hospitals, insurance, academic institutions, critical infrastructure organizations, airports, oil and gas, utilities, manufacturers, pharmaceuticals, hospitality, high tech, government, retail, real estate, and more. The software enables users to manage their risk aversion and mitigation plans, budgets, and forecasts all from a single solution. It assists in connecting risks to incidents, so that assessments of what could happen are linked to what did happen. With this connection, you can quantify the impact of your risk mitigation plans, identify where your risk register has gaps, and where risk assessments were overly confident. Users can create customized reports and make data-driven decisions with full visibility into their organization. Resolver’s software is cloud-based and is supported on desktop, tablet, and mobile devices. Key features include automated risk processes, custom trigger alerts, risk scoring, real-time continuous risk assessments, configurable drag-and-drop dashboards, ISO management, response management, internal controls management, ERM, and ORM. It can be integrated with incident management, compliance, IT risk and compliance, vendor risk, and internal audit applications.
Resolver Software - Risk Management Dashboard
Resolver Software - Incident Management Overview Dashboard
Resolver Software - GRC Dashboard
Resolver Software - Physical Security Dashboard
Resolver Software - Resolver committee reports
Resolver Software - Resolver committee analysis
Resolver video
Resolver Software - Risk Management Dashboard - thumbnail
Resolver Software - Incident Management Overview Dashboard - thumbnail
Resolver Software - GRC Dashboard - thumbnail
Resolver Software - Physical Security Dashboard - thumbnail
Resolver Software - Resolver committee reports - thumbnail

Resolver pricing

Resolver does not have a free version. Resolver paid version starts at US$10,000.00/year.

Starting Price:
US$10,000.00/year
Free Version:
No
Free trial:
No

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Resolver Reviews

Feature rating

Value for Money
4.4
Functionality
4.3
Ease of Use
4.3
Customer Support
4.7
5 reviews of 44 View all reviews
Phillip
Phillip
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/7/2022

Resolver is another valuable tool in the belt

We are better able to harness our data and present it to our leadership teams to implement security measures, education and training.

Pros

Customizability of the interface, reporting, data collection, and workflow management.

Cons

Features take a little longer to implement than expected but they do eventually make their way into production.

Paul Andrew
  • Industry: Maritime
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 13/11/2023

Keeps getting better

Resolver is a resilient, constantly improving platform that makes the day to day management of Incidents and Risk simple and easy.
The fact that it is cloud based means you can log in easily from the office, from home or on the go and it works just as well on mobile as it does on desktop.
Implementation can be a little tricky, especially if you have extensive bespoke requirements, which we do, but Resolver addressed them head on, and after much collaboration and cooperation we have a system that perfectly meets our needs and rarely, if ever lets us down.

Pros

Resolver are constantly innovating and improving which means the platform keeps getting better. We receive several upgrades a year at no extra cost.
In addition, their support team are fantastic and usually respond to issues quickly and efficiently.

Cons

Whilst the support team are fantastic, the implementation team were a bit more of a challenge. It took longer than promised to finish implementation and took a second run to iron out some longstanding issues, but to be fair to resolver they did this free of charge and we were fairly early adopters following their switch to the Core platform from Resolver.

Sherry
  • Industry: Utilities
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
5

3
Reviewed on 22/7/2022

Core daily use

The program is not what we expected and it's not providing the information we need. It's slow, when we do our weekly meeting we run different queries to look at reports and we always have to sit and wait for it to g to the requested area.

Pros

We are not happy with the software. We are not able to run the type of reports that we need. There is very limited or if any training. A one time email about a program is difficult to sit down and try to figure out. I am sure there are options that we are not using but it's too time consuming to try and figure this out. A 2-3 day training session would be a significant improvement.

Cons

The reporting process about this software. If we query all open or closed calls that are assigned to a specific person you are not able to clear that and search someone else, even if you change things in the search. It continues to constantly bring up the same person. Incident and investigations are very difficult to search for past reports. The system is very slow and not user friendly.

Lawrence
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 22/6/2022

Multifunctional Resolver

I greatly enjoy working in the system, the Resolver team in fantastic and very responsive. Any issues that may come up (rare though they are) are handled quickly.

Pros

I love the scalability of the platform, we are currently using builds in 4 different orgs with plans to add more in the future.

Cons

There are a few features that are not currently present that I thought would have been standard or considered a basic necessity.

Ian
Ian
  • Industry: Banking
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 29/11/2018

A fully customizable product with a dedicated staff

The developers kept us on track, within budget, they were very knowledgeable and to the extent possible were able to build custmizations to suit our unique needs. The customer support is very helpful and will return requests in a timely manner.

Pros

The software is very customizable and the developers and support team are very knowlegable about how the product can be configured for your organizations direct needs. In instances where they were uncertain of the systems capeabilities, they took it back to their team and came out with a solution, or have it on the list of future enhancements. Best of all, they not only took our suggestions to customize our product, but rather took those suggestions and customized the base product which gets rolled out in an update to all users. The product is very user friendly, and as part of the development/implementation team in our organization, the required level of training for our staff was minimal on how to use the system. There are an endless reporting capabilities. Additionally, they empower our admin team with the abilility to cusomize the system and a support system is in place to assist the modification.

Cons

There are a few features that are lacking, including a calendar/scheduling for task management of reminders to ensure requirements are not overlooked. Additionally, there are the odd anomolies/minor limitations, i.e, some formula/rules that can not be built into the system, inability to add certain fields on views, which have been reported to Resolver and expect to be rectified.

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