HotSchedules

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About HotSchedules

HotSchedules is the hospitality industry’s most widely adopted intelligent scheduling software. Managers can cut their scheduling time down to 45 minutes or less with the intuitive drag and drop interface while maintaining federal, state, and local labor compliance with automatic and configurable scheduling rules. But a scheduling provider is just a glorified spreadsheet until there’s data behind it. Powered by Fourth Intelligence, HotSchedules integrates with your POS to generate labor and sales data so your managers schedule the optimal number of employees every shift. Historical data, weather, events, and more are all considered! When you're ready, publish the schedule and all employees will be notified via our app, rated the #1 business app for 5+ years. Employees love how easy it is to swap and release shifts, message co-workers, and request time-off. Their schedules also integrate with Google calendar! We’ll also ask them to rate their shift on a scale of 1-5 when they clock out, giving you much-needed insight into employee satisfaction levels. Larger organizations will also love the Above Store Console giving admins a bird-eye view into the performance of multi-location operations. And for a deep dive, there’s a myriad of reports available, the most popular including labor snapshots, OT alerts, and even the average time managers take to approve shift swaps. Our support team will help you uncover what reports are most important to your business and can set up automatic delivery on a cadence of your choosing. Further empower operational excellence with our digital Logbook allowing you to maintain control of your brand’s communications and operational procedures. Create mobile-first tasks lists, delegate to-dos, and assign follow-ups (use our 70+ pre-built templates if you’re not sure where to start). Eliminate communication breakdowns and Post-it note nightmares with digital store logs and staff journals, allowing you to easily store important information like store deposits, complaints, and employee incidents (great for performance appraisals!). And finally, ace health inspections with food safety compliance measures including recording wireless temperature readings and time-stamped verification of all compliance tasks. HotSchedules Time & Attendance solution ensures payroll accuracy, further maintains labor compliance, and reduces processing time. Equally important, it will prevent early clock-ins (also called time theft or buddy punching). Just with enforced punctuality and overtime alerts, HotSchedules saved a store .5% in labor costs, putting an additional $17,500 per store back into the restaurant! HotSchedules is also equipped with employee surveys, health checks, and many customization capabilities. Your team will not only be equipped with the industry’s most widely adopted scheduling software, but 24/7 support. In the spirit of making your lives easier, not harder, your onboarding process will include live trainings, an implementation team to set HotSchedules up for your unique needs, and a dedicated customer success manager who will never upsell you, only support you.
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HotSchedules pricing

HotSchedules does not have a free version but does offer a free trial. HotSchedules paid version starts at US$40.00/month.

Starting Price:
US$40.00/month
Free Version:
No
Free trial:
Yes

Alternatives to HotSchedules

HotSchedules Reviews

Feature rating

Value for Money
4.1
Functionality
4.3
Ease of Use
4.3
Customer Support
4.2
5 reviews of 452 View all reviews
Sean
Sean
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 14/1/2019

Great for scheduling staff in the restaurant industry

I used this app to schedule a full restaurant staff including FOH BOH and Managers. This tool is incredible useful and negates the need to figure out scheduling most weeks. All employees can submit their availability and I can schedule them badsed off of this availability without thinking to check because it bars me from scheudling people outside of their approved availability. No more scheduling issues!

Pros

Intuitive User interface
Easy to add new users
Great scheduling utility
incredible for contacting staff on a large scale
Has a mobile app that users can use

Cons

The mobile app costs money so most of my staff refuses to download this app which sends them push notifications in the event I need to contact them all. I believe that since we are already paying to use the software this app should be free to download. Without a login the application is useless so the fact you need to pay to download the app is very ridiculous.

Heidi
Heidi
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/11/2021

Hotschedules is so easy to use

Pros

Hotschedules changed the restaurant industry when it came out. I have worked in the industry for over 10 years, so when this software came out. It really changed the industry. Before we would have to wait for a photo of our schedules and sometimes we would miss our shifts or getting our shifts covered was so difficult. When hotschedules came out , you never wondered when your shift was. You are reminded when you have a shift and if you need a shift covered you simply post it up. It is a secure way to have everyone feel accountable and be accountable for work.

Cons

The only thing I had a trouble with when I first started using hotschedules was understanding how to update my availability for work but once someone showed me its a no brainer.

Rick
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 19/1/2018

Takes too long to sync new employees from Aloha.

Making scheduling a less of an headache. Being able to focus on other aspects of managing my restaurant.

Pros

Makes scheduling easier. I've never had an issues when it comes to scheduling with HS. It's a great platform especially when you operate a high volume restaurant. Hotschedules has allowed me to focus on other aspects of managing my restaurant. Scheduling literally takes about 15 minutes every week. Employees past and present have also had positive things to say about hot-schedules. Employees like the fact that you can download the app and be able to see any updates made to the schedule. Go-Hire has also been a great tool for my company. Onboarding new employees is made so much easier now with eliminating paper appplications and documents. Go hire easily let's you conduct background checks on new hires with a click of a button.

Cons

As I stated above in the describe your experience section. The fact that getting a new employee synced in hotschedules after they have been entered into Aloha takes 24 hours is really a big inconvenience. For me personally, this has resulted in delaying the start date for new hires. I have documented about twelve different support requests to the support team to help get a new hire synced faster. I suggest maybe allowing admins to manually add employees to the staff list to help resolve this issues. Operating a restaurant with high turnover, it's crucial that new hire are able to start right away with no delay. This by far the biggest and only con that I can think of with this platform.

Tiara
Tiara
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

5
Reviewed on 13/11/2019

All in one scheduler and social exchange

Pros

Users can be grouped into categories based on department, allowing for effective communication without clutter. Also users' title and contact information is kept in a master directory readily available to other users. Another great feature is push notifications regarding company announcements, published schedules, and schedule changes. No need to constantly check the app for changes.

Cons

There is no free version of the app, which could be problematic for some employees. Although not expensive, some users don't like to pay for an app to view their schedule.

Rebecca
Rebecca
  • Industry: Food & Beverages
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
0

5
Reviewed on 28/8/2018

The best way to post work schedules

I have thoroughly enjoyed using the app, and it has allowed me to take opportunities that have made me additional money I otherwise would not have known about. I recommend the app to my other coworkers, as it is only a dollar or two one time and you never have to worry about losing your schedule or wondering when all your shifts are.

Pros

I can access my work schedule whenever I want because it is both a website and an app. It not only tells you what your schedule is, but allows you to see who else you are working with. This is beneficial if you are trying to adjust your schedule for time off so you know exactly who is available and who is not, which saves a lot of time.

Cons

If you have marked yourself as unavailable it should flag someone from being able to add you to the schedule in that slot so that the person creating the schedule realizes they have made an error.

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