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description: Review of Case IQ Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
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title: Case IQ | Reviews, Pricing & Demos - SoftwareAdvice IE
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# Case IQ

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> Case IQ is a cloud-based investigative case management solution that helps organizations track and manage workplace incidents on a unified dashboard. It offers an intuitive and configurable interface to address a wide range of case types including ethics and compliance violations, HR issues, corporate fraud, security incidents and more. With a focus on security, privacy and compliance, the platform provides investigation teams with the tools they need to mitigate risks and promote an ethical culture. Key features include compliance monitoring, audit management, whistleblowing, third-party risk management and more.
> 
> Verdict: Rated **4.6/5** by 11 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 11 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Case IQ
- **Founded**: 1999

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Austria, Belgium, Canada, Finland, France, Germany, Iceland, Ireland, Luxembourg, Netherlands, New Zealand, Norway, Switzerland, United Kingdom, United States

## Features

- Access Controls/Permissions
- Accident Investigation
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Assessment Management
- Assignment Management
- Attendance Tracking
- Audit Management
- Audit Trail
- Automated Routing
- Built-In Database
- Case Management
- Case Notes
- Collaboration Tools
- Communication Management
- Communications Management

## Integrations (12 total)

- Gmail
- JD Edwards EnterpriseOne
- JIRA Service Management
- Microsoft Outlook
- Okta
- Oracle CRM On Demand
- Oracle PeopleSoft
- Ping Identity
- SAP Business One
- Salesforce Sales Cloud
- ServiceNow
- Workday HCM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Safety Management Software](https://www.softwareadvice.ie/directory/4699/safety-management/software)

## Related Categories

- [Safety Management Software](https://www.softwareadvice.ie/directory/4699/safety-management/software)
- [Complaint Management Software](https://www.softwareadvice.ie/directory/499/complaint-management/software)
- [Physical Security Software](https://www.softwareadvice.ie/directory/4639/physical-security/software)
- [Compliance Software](https://www.softwareadvice.ie/directory/4363/compliance/software)
- [Integrated Risk Management Software](https://www.softwareadvice.ie/directory/4101/integrated-risk-management/software)

## Alternatives

1. [FaceUp Whistleblowing System](https://www.softwareadvice.ie/software/371928/faceup) — 4.8/5 (45 reviews)
2. [Resolver](https://www.softwareadvice.ie/software/136393/vendor-risk-management) — 4.4/5 (79 reviews)
3. [Cority](https://www.softwareadvice.ie/software/440912/medgate) — 4.4/5 (105 reviews)
4. [Sofvie](https://www.softwareadvice.ie/software/122032/sofvie) — 4.7/5 (26 reviews)
5. [Falcony](https://www.softwareadvice.ie/software/96032/audits-io) — 4.7/5 (33 reviews)

## Reviews

### "The best customer management software that i've used" — 5.0/5

> **Dennis** | *24 May 2018* | Recommendation rating: 9.0/10
> 
> **Pros**: There is live support 24/7 available to the users &#10;It is easily integrated with most software platforms such as Android, Windows &#10;Cost-effective
> 
> **Cons**: When the systems are down, this software also goes down and this makes the follow -up of the set complaints hard to effect
> 
> Nowadays every customer query or complaint is attended to promptly

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### "Valfilm USA i-sight Review" — 5.0/5

> **Steven** | *23 September 2020* | Plastics | Recommendation rating: 10.0/10
> 
> **Pros**: We find the amount of information we can add to each case through the initial case opening module as well as the Files, Product and Root Cause/Corrective Action modules to be extremely helpful is resolving cases.  This software easily replaced our former method of capturing information used to close complaints.
> 
> **Cons**: We have not found reporting to be helpful yet.
> 
> We are able to more effectively communicate the progress of case resolution to the customer.  This software has improved our customer relationships.  Our customer appreciate our ability to keep them abreast of how our investigations and resolutions are proceeding.

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### "i-Sight Case Management for HR Investigations" — 5.0/5

> **Sara** | *26 March 2019* | Food & Beverages | Recommendation rating: 5.0/10
> 
> **Pros**: This software lets you document HR incident reports including the method of notification, the parties involved (if known), investigation details including outcomes, and it lets you attach any applicable documentation related to the investigation or action taken.
> 
> **Cons**: Searching for previous investigation details was not the easiest task to undertake because it depended on what fields and buzz words the investigator used to identify a particular case. This made reviewing actions previously taken in similar situations extremely difficult. It also created challenges in pulling case specific details for internal audit and/or regulatory agencies.
> 
> Overall, I-Sight is great in concept however specific documentation standards may need to developed upon implementation to avoid issues in locating case details at a later date. If that is not possible, I would recommend users also maintain a tracking log with general category details, dates and case number for easier access to closed cases as needed.

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### "Great software" — 4.0/5

> **Verified Reviewer** | *19 August 2019* | Higher Education | Recommendation rating: 9.0/10
> 
> **Pros**: i-Sight has been customized to perfectly meet our needs to track files.&#10;Once the software was setup based on our needs, it took our staff sometime to figure out what fields to add to make the software work for us.&#10;Now that software is working to satisfy our needs, it's great. Very easy to use and understand.
> 
> **Cons**: Screens (in our customized software) do not have a link to go to a previous/next record. So the web browser back button needs to be used. It's a nice to have if this was a standard feature.
> 
> Great experience. Software helps us with our daily maintenance of our records. We can custom run reports and get the data required to get our reporting requirements satisfied.

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### "Does What it's Supposed to" — 5.0/5

> **Verified Reviewer** | *30 August 2018* | Retail | Recommendation rating: 9.0/10
> 
> **Pros**: i-Sight focuses mainly on incident report management. As a supply chain specialist, I also deal with customer feedback and responses. During times of incident regarding our products, it is a great deal to be able to keep data of this incident and to be able to keep log of this for future uses. It is very helpful and useful in incident management. A software every company needs.
> 
> **Cons**: Features are very specific and minimal. Hoping for future updates for additional useful features.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/138289/Case-IQ)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/software/138289/Case-IQ> |
| en | <https://www.softwareadvice.com/product/138289-Case-IQ/> |
| en-AU | <https://www.softwareadvice.com.au/software/138289/Case-IQ> |
| en-GB | <https://www.softwareadvice.co.uk/software/138289/Case-IQ> |
| en-IE | <https://www.softwareadvice.ie/software/138289/Case-IQ> |
| en-NZ | <https://www.softwareadvice.co.nz/software/138289/Case-IQ> |
| fr | <https://www.softwareadvice.fr/software/138289/Case-IQ> |

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