--- description: Review of LivePerson Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: LivePerson | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [AI IT Agents](/directory/5438/ai-it-agents/software) > [LivePerson](/software/13840/liveengage) # LivePerson Canonical: https://www.softwareadvice.ie/software/13840/liveengage Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/13840/liveengage?page=2) > LivePerson is a conversational AI platform that helps enterprise, mid-market, and small businesses across retail, telecommunications, financial services, healthcare, travel, and automotive industries manage customer conversations at scale. The software is cloud-based, with a web-based agent workspace and API access for integration with existing CRM and contact center systems. Core features include omnichannel messaging across web, mobile, SMS, WhatsApp, and voice; a low-code AI agent builder; intent detection; and dynamic routing that directs conversations to the right bot or human agent. An AI Copilot assists human agents with response suggestions, summaries, and translations. Businesses can connect their own large language models and third-party bots without replacing current systems. AI safety tools cover hallucination detection, prompt injection detection, PII masking, and compliance auditing. The platform meets GDPR, HIPAA, and PCI DSS standards and processes over a billion messages per month. Analytics Studio consolidates voice and messaging data to help measure ROI and uncover customer intents. Support is available via a knowledge base, with additional options through LivePerson's customer success and technical support teams. > > Verdict: Rated **4.3/5** by 41 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 41 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: LivePerson - **Location**: New York, US - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing model**: (Free Trial) - **Pricing Details**: To determine pricing, LivePerson will work with you to identify what interactions are best suited for automation and which messaging channels should be enabled. Start by scheduling a meeting with an AI expert using their bot on www.liveperson.com. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Danish, English, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Romanian, Russian, Spanish, Turkish, Vietnamese - **Available Countries**: Australia, Bulgaria, Germany, Israel, Japan, Singapore, United Kingdom, United States ## Features - AI Agent Configuration - AI/Machine Learning - API - Activity Dashboard - Adaptive Learning - Alerts/Escalation - Alerts/Notifications - Automated Routing - Automated Scheduling - Autonomous Task Execution - Autoresponders - CRM - Canned Responses - Chat/Messaging - Chatbot - Churn Management - Code-free Development - Collaboration Tools - Communication Management - Contextual Guidance ## Integrations (5 total) - Facebook - Microsoft Dynamics 365 Customer Voice - WhatsApp Business Platform - Zapier - Zendesk AI ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [AI IT Agents](https://www.softwareadvice.ie/directory/5438/ai-it-agents/software) ## Related Categories - [AI IT Agents](https://www.softwareadvice.ie/directory/5438/ai-it-agents/software) - [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software) - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) - [Conversational Marketing Platforms](https://www.softwareadvice.ie/directory/4671/conversational-marketing/software) - [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software) ## Alternatives 1. 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[Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) ## Reviews ### "Best of Breed live chat platform for supporting online customer service needs" — 5.0/5 > **Chris** | *4 January 2019* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Great live chat solution which is just as easy to use for internal customer service staff as it is for online customers who need support > > **Cons**: As a standalone solution, I found the cost quite expensive, and it wasn't straight-forward to integrate with other applications/platforms. ----- ### "Great tool for our reps who live chat to our customers" — 5.0/5 > **Verified Reviewer** | *16 October 2018* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The support. Live Person's support is second to none Beautiful UI > > **Cons**: Like all SAAS, you do get down time. Few and far between > > Providing customers with other ways of reaching out to our customer service ----- ### "Horrific customer service and stability" — 1.0/5 > **Conner** | *19 February 2020* | Luxury Goods & Jewelry | Recommendation rating: 0.0/10 > > **Pros**: Ease of use. Reporting package. Dashboard. > > **Cons**: Customer service. Service outages. Glitches. > > Overall live engage is the worst live chat platform I have worked with. The chat feature often just kicks customers out of their chat which is a terrible experience. I have brought this up multiple times and have had no luck with help. Our account manager is oblivious and only contacts us when trying to sell us something. In general customer service is atrocious. We just had a system outage last 5 hours with no word from our account manager or a customer support representative. We will be finding another service provider as soon as possible. ----- ### "Works seamlessly and has a great reputation in the industry" — 5.0/5 > **Verified Reviewer** | *24 September 2018* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Works seamlessly. Integrates and plays well. Easy for operators to use. Full of data. Very easy for customers to use. > > **Cons**: I have found nothing I do not like about this software. Used them for years until the price got a bit high for me. ----- ### "Gets better every day\!" — 5.0/5 > **Thomas** | *6 September 2018* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: The introduction of automation and bots in the last 2 months has been absolutely HUGE for us. Our sales reps spend less time answering simple questions and more time closing deals and scheduling demos now. The FAQ bot we got set up with on our live chat window answers all of the most commonly asked questions now and it's been absolutely phenomenal. Customers get their answer, then agent jumps in bring in the sale. > > **Cons**: The learning curve at first was a bit daunting, but in a few weeks you'll realize the analytics built into LiveEngage is second to none. You really need MCS for the agents to know when and if they should jump in to a conversation, in most cases, again, our FAQ bot handles all simple engagements, and then the agent jumps in to close the deal. > > Overall, the return on investment here is HUGE. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/13840/liveengage?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/13840/liveengage) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data