AccountEdge

Pros

AccountEdge Pro has made a work of difference in my company. With their easy to use dashboard, I can enter purchases, invoice customers, pay bills, create payroll, keep an accurate accounting of my banking and so much more. It is simple to use... even I can do it! It's a huge time saver and in the five years that I have been using AccountEdge, I have never had an issue.

Cons

Not a big deal but there have been a couple of times when I have had to realign the check printing format.

Pros

AccountEdge Pro was purchased with the ability of installing on multiple machines on our farm and we were able to select multiuser login which worked brilliantly albeit with a couple of quirks. Having individual desktop setups (x5) means that we can use mesh network on the farm to link the desktops to input inventory transfers as the plants we grow we upsized or propagated. We do not have internet coverage from our Starlink satellite to these outlying desktops so web based subscription is not for us.
The price was a one off payment which is a big thing for us as seasonal farmers we have money in the account some months and none at other months depending on the time of year.
The linkage to Shopify was the big key selling point as it meant that staff could update our inventory immediately online using the sync link between the two software platforms from the main computer. This was important as we have stock in USA and Australia and saved a heap of admin time inputting all the stock levels in after team meetings - usually conducted with time difference issues. The feature of Inventory Variations was a gamechanger as we manufacture plants so having the different stages of plant growth as a variation in our inventory was key to the sales teams as we could easily reflect as to how far along the supply chain a plant was, therefore getting some accurate data for the customers. Previously we would have to go physically look and count plants, then call the customer back. Extra sales could be achieved with this accurate data as we could suggest an alternate plant if the customer wished for an earlier delivery.
Job Codes were brilliant in separating out the different projects we were building on farm, or the research component of our business, and we could view how much a project was costing. This component disappeared when MYOB went web based approximately 6 years ago
Having used the Australian MYOB since 1996 ,AccountEdgePro was an immediate replica with extras which made the transition really smooth. Been using AccountEdgePro since 2019

Cons

There were no Cons........ until last year. We purchased upgraded licenses for all five computers only to discover after much ado with getting the support (paid for), that the multiuser function even though present - does not work any more. Computers can be setup, viewed, given permissions etc, but using the outlying computers inputting data simultaneously as before is now only able IF the other computers are logged out. So essentially we purchased licenses that are basically useless as the main computer is logged on at all times. Tried to reinstall the older version only to find that once the account backup comes from an upgraded versions ....there is no going back!
Support then advised that we had to go web based. So no internet with 3 computers and monthly subscriptions for all computers that are active means that we cannot afford, nor manage 12 months a year, the fees.
The Shopify link non existent now and we have been promised with a new solution since May last year. No notice was given, our customers started complaining that we had not sent them the plants that they ordered which was first indication that anything was wrong. This is costing us time to enter the data separately from two locations USA and Australia.
Now we cannot access our account through the MyAccount page, we are geofenced to Australia MYOB page. The same for Community support and Support Team, which we have paid for.
Speaking of payments, AccountEdgePro has gone down the path of web based monthly subscriptions. We avoid subscriptions like the plague as managing a once off payment when required is very manageable.
So after a wonderful romance we are now working on no more upgrades. We have hired someone with Python knowledge to give us sync capability with Shopify. Thankfully I personally have database diploma and can work with the reports as csv imports from the outlying desktop computers around the farm, but this has taken up a fair chunk of time working on this.

Pros

Gets the job done, lets me do whatever I need to do.

Cons

1. Accountedge discontinued native support for mac when it went to 32 bits and have been saying for about 5 years "we are working on a native version. " The DOS shell it currently operates in is awful and makes me feel like Im back n 1995. It's the slowest program on my computer. I call support 2x a year and it's always the same old thing "they are working on it." I was just told "As soon as we complete a project Apple makes a change to their OS so it slows us down. " Yeah well keeping programs current with each new OS is how computers work. Accountdege does anything I need but, on a MAC it's a miserable experience.

Pros

The simplicity of this product makes it enjoyable to use. The layout is nice and it makes it easy to find things you are looking for.

Cons

Customer support has gone completely down. Upgraded to the 2021 version and it broke a lot of features including the ability to send emails through outlook. Had to wait months for a fix and had to send out invoices manually. Come tax time they now want me to upgrade to 2022 for the accountant to get a copy to work on my file. Software maybe a good price but don't expect any support without spending more money. Basically a trap to force you to pay.

Alternatives Considered

Reasons for Choosing AccountEdge

Switched From

Reasons for Switching to AccountEdge

Pros

This software is great for people who are not accountants and are looking for a simple bookkeeping and accounting software solution.

Cons

Whenever they release an update there are plenty of bugs and a lot of features will not work until the bug is fixed. Last upgrade my outlook connection stopped working so I had to manually send out invoices. Also support is no longer what it used to be. They will force you to upgrade to the current version and also charge for any support unless you can prove that you are calling about a software bug.

Alternatives Considered

Reasons for Choosing AccountEdge

Switched From

Reasons for Switching to AccountEdge

Pros

easy to get free trial installed, easy to set up user role

Cons

could not import chart of accounts, limitations on levels of sub accounts and the reporting summary/drill down

Pros

Very easy to use. Performs all required tasks Automatically. It’s reliable. Easy to navigate. Works very well.

Cons

Lacks mobile integration- being able to use application on mobile device when on the toad or at a clients office. There are some functions available like looking up old invoices and jobs. But that’s about it. In this day and age portable applications are almost necessary.

Alternatives Considered

Reasons for Switching to AccountEdge

Pros

It is an installable app, which does have drawbacks, but does mean an internet connection is not required to use it, unlike all cloud based accounting software. All useful features are available, such as employee records, payroll, invoicing, accounting, and stock checking, together with up to date HMRC requirements in the UK, such as Making Tax Digital tax submissions. The price is also very competitive. Most cloud based accounting software charges a per employee fee for payroll, but AccountEdge allows for multiple employees as standard.

Cons

The latest version has completely changed the look and feel of the software. Text is very hard to read, checkboxes are almost unusable, and the user experience in general is poorer than it's ever been. Error messages can be very obtuse.

Pros

Installation and use of this software is relatively easy, and requires little to no accounting background to accomplish. You can pick your industry, and the types of services/products you provide, give them some custom names, and the software will setup your chart of accounts, and having you rolling. Setup a few vendors/suppliers, and a few customers, and you can start issuing invoices and paying bills.

Cons

The software is not immediately accessible as it does not really follow any similar flow with current modern softwares. The basic system for each function, be it paying bills or selling product, requires either knowledge of exactly which steps you need to do, and in what order, or you follow the "guide" which is merely a large flow sheet of icons, with arrows pointing to various "next steps" in sort of a large circular picture.

Pros

Pretty easy to use. Updates frequently. Very simple interface. Easy to add products, sales, purchases, etc

Cons

One of the only cons that I find is that it does not integrate with SalesForce. Would make things a lot easier if you could transfer data between the two with out having to do it manually.

Pros

Flexibility to adapt it to my business needs.

Cons

?? In over 20 years of using the versions of this software any cons I had are gone because the developers listen an input users ideas and suggestions.

Pros

It makes sense--the reports and searches are logical and easy to figure out. It's easy to find your way around. It can keep you from making stupid mistakes like duplicating a vendor or customer card, but if you do, you can merge the cards. The check and invoice forms are completely customizable.

Cons

I didn't like having to open old data files to get information from prior years, but now the program allows you to keep transactions from the last eight years, I believe. I still have to restore old files from time to time, though.

Pros

AccountEdge for Mac is a solid Accounting Program. It allows me to keep track of everything financially related to my company. It also allows me to do my own Payroll, which is helpful.

Cons

The product does not support iOS devices very well. It has not updated its AccountEdge for iPhone application to keep up with its competitors. My Personal iBank iPhone application integrates seamlessly to my Desktop program, allowing me to keep track of my finances in real time, on the go.

Pros

somewhat user freidly, difficult to adjust the programs

Cons

knowledge base not elaborate enough, very disappointed with service after sale

Pros

I manager the office of a small company. We were using QuickBooks. Since their customer support was less than helpful and not based in the States, when we switched our computer system, I switched our accounting software to AccountEdge. The three big keys for me was that AccountEdge had customer service available here in the States that can be reached easily with a phone call, the price is reasonable, and they have a decent program.

Cons

Corrections and adjustments are more difficult to make.

Pros

I am not a real big fan of it. The order entry is very simple as well as entering purchase orders.

Cons

I think the visibility to payables and receivebles as well as some of the reports are a little misleading. Everything is by order or Invoice date, do not see a field for due dates on the payable reports. Wish it was a little more user friendly. I have used QB in the past and wish AE had some of the same capabilities.

Pros

I have used AccountEdge for many years. It is very easy to use and grows with our business. I can keep track of inventory and the auto build feature works well and saves me hours of time

Cons

I cannot change inventory item information once it has been used and I cannot combine cards if they info doesn't match. I must create new items.

Pros

I enjoy the number of features, like the built in payroll option, custom invoices, and the ability to handle retainers.

Cons

The software can take some time to learn to use if you are not familiar with accounting rules.

Pros

see my comments

Cons

see my comments

Pros

The software is easy to teach and use in our business.

Cons

We get inventory error messages when we do not expect them.

Pros

it is very user friendly and easy to get around in the software

Cons

would like to see more customization in running the reports

Pros

I really like how easy it is to learn, and how you can undo or repair mistakes

Cons

I am having some problems with my save page not showing up full page.

Pros

Easy to use and great for running reports to track our numbers.

Cons

The apperance of the software is a little dated.

Pros

Ease of use and value for the money. Very pleased.

Cons

Limited use on multiple machines. Otherwise no concerns.

Pros

Easy of using, the detail that you can get with your reports

Cons

That when you upgrade the software it does't save and move your forms over...Its a pain to have to re-create the invoices, etc.

Pros

By AccountEdge any one can learn the best way for accounting his business management, it’s a good thing for analyzing financial services

Cons

It’s good for his skills, the way for using is a better ways ..!

Pros

Overall AccountEdge is a pretty straightforward product with regards to accounting. Its major strengths are budgeting and the input of that data, financial reporting (monthly books) and accounts payable.

Cons

There are some bigger issues that I am not a fan of with AccountEdge and in my 26 plus years of doing accounting I can say there are some poorer products but there are a lot of much better ones as well. Accounts receivable and the vendor/customer input needs some serious updating. We recently did an import of our data from the old owners to the new owners and it took the developers some serious time to get that figured our and fixed even after we were told it was not that difficult of a process by support. There is not mass way to remove and customer/vendor profiles. The billing system, if you want to give your customers the ability to be sent their month invoices and make payments, actually resides in another product, Account Edge Connect not in the base Account Edge. With that being said they only talk to each other with a manual "sync" each time you want them to update the other. There is no way to export data to a banking website for things like Bank of America's positive pay. So ACH's are a very manual process. If it was 10 years ago I could see why this wouldn't be a feature but its 2021 folks and this should be able to be done at this point. Especially with how virtual we all have to be nowadays. Support is hit or miss. There are a few really awesome folks and then again not so much. They offer no after hours support so you better only have an issue between 9am-5pm eastern time, otherwise you are stuck.

Pros

After three years I'm comfortable with the daily use of AccountEdge. I used my failing Peachtree to calculate payroll for the first year and entered the numbers manually. Now I use the payroll subscription, which is not as flexible as I would like but it works. (I don't need the uploaded rates and could easily enter them manually.) I emailed a note about my frustration with manually calculating different matching and withholding SIMPLE rates for different employees and the answer completely solved the problem--the program now issues perfect paychecks and tax reports. This was one of two customer service experiences that were positive

Cons

My CPA finds it incomprehensible. As a corporation we carry profits and losses forward as retained earnings and are not required by law to distribute profits as dividends. AccountEdge does not allow me (or my CPA using his copy) to make the year-end adjustment to Retained Earnings reports so we can't know where we stand. I want to retire and sell or hand off the business but can't produce accurate reports via AccountEdge.
Also I detest the automatic numbering feature for payments (it's great for invoicing) and wish that could be optionally turned off. I pay at least half our bills online and record the confirmation number in the check number space, which is especially handy for reconciling half a dozen monthly federal and state tax payments to my bank--and to verify that I sent the payments! A great many confirmation numbers (IRS, Colorado payroll, unemployment, credit cards, FedEx, Comcast) exceed the maximum 8 digits allowed for check numbers. (I can enter the full numbers in the memo space.) It is obvious to me that the program had its origins in Apple/Mac as it has automatic functions that actually hamper accounting. It doesn't integrate with our estimating software as does QuickBooks so I may end up just using it for payroll (to avoid that Quick Books cost).

Pros

I like the ease of use, clean interface, payroll liability payments and other features, like recurring transactions, that are similar to Quickbooks. Price is fair and support is helpful. I like that you can attach documents, but if their location is moved, its no longer accessible within AccountEdge.

Cons

Not online or bank feed friendly, no full-service payroll option. Report customization is extremely lacking.

Alternatives Considered

Reasons for Switching to AccountEdge

Pros

I really liked the application, but it needs to improve the visualization for the end user as the tabs to access the functions, I recommend the team to change the screen that appears for the end user

Cons

It should improve the images within the program, looking for a better way to deliver a visual to the end customer, I recommend changing the ways of accessing the modules within the system

Pros

I'm focused more on the payments processing and warning prospective buyers on the downside of the exclusive arrangement between AccountEdge and Forte

Cons

AccountEdge/Forte Payments processing, IMHO leaves the user open to price gouging for credit card processing ,

Pros

Fairly customizable to meet our unique needs. Love that payroll and inventory tracking are built in, not some extra service. Also tax forms (which are an additional fee), and credit card processing (but would be nice to use Stripe instead). Just added kits for inventory, which is long overdue. Basically it's one stop shop for us and meets all accounting, inventory, POS needs for phone sales.

Cons

That it is not an entirely online software solution so that we could easily (at no extra cost) access and work with data anywhere. That it does not integrate seamlessly with our ecommerce software (only works with Shopify, which is a more expensive and less flexible option than Bigcommerce). The tax form should integrate more seamlessly and be part of the monthly support fee.

Pros

I'm stuck with it. We started with a much earlier version.

Cons

Trying to find prior years' transactions is costly and a huge pain.

Pros

It is very easy to set up your company. It is very easy to navigate through the program. It has all the features that the big name overpriced software companies have and more. It works great for our air conditioning company with accounting that can be broken down by jobs. The payroll service is very easy to use and they keep it updated all the time. I think I have only called customer support 2 times and both times they had my questions answered right then. I would recommend this software to anyone needing to breakdown your accounting for custom reports, job tracking, employee handling.

Cons

The one pet peeve I have is that most of the payroll reports don't have totals you have to export them to excel and reconfigure them to get your totals or total everything by hand. Some of the reports they way they are laid out make it very hard to reconfigure them in excel. It doesn't let you access history more than two years so you have to look up on your back ups if you need to find something older.

Pros

NOTHING. I feel like I've wasted 5 months of my time switching and implementing a software system that is useless to our business, not to mention the high cost of the software.

Cons

I have not found ANYTHING that has been easy to do in this software. I have needed and tried to get help several times, I either get some lame 1 line response that doesn't make sense and get that response 2 or 3 days later after creating a ticket, or wait for up to an hour on the phone and finally get to talk to someone that isn't willing to listen to the issue, sounds like I either woke him from a nap or in a really bad mood.

Pros

Works great for us Mac users and the features improve with every upgrade.

Cons

Have to customize forms with every upgrade.

Pros

Mac-focused. Easy to use. Easy to understand.

Cons

After 20+ years of supporting Mac users, they just dropped us.

Pros

I have been using this software for years. It keeps track of all the payroll information the is needed for doing payroll yourself. Very simple to use.

Cons

It may be a user error, but I wish I could delete items in inventory easier or change the items name. We are Sharp dealers and sometimes product numbers change and I would like to get our inventory lists shorter to keep the file smaller.

Pros

AccountEdge Pro is so easy to work with. Although there is a small learning curve at the beginning, it is a simple system that allows me to handle all the accounting needs I have.

Cons

Hard to find any real issues with AccountEdge to complain about. I do have to give it thought when I change from one banking account to another.. I have to make sure that I'm using the correct checks.

Pros

Ease of use for progress billing, I am able to bill daily sales in an easy to use format helping me not lose revenue by missing charges to customers

Cons

No ability to show customer total outstanding balance without a statement. I also think the reconciling process is clunky for bank statements and credit cards. My deposits show twice when I group them for a bank deposit slip and customer balances can be inaccurate on "cards".

Pros

Flexibility, efficiency, ease of use, support, efficiency.

Cons

There are so many features that sometimes I get lost in the choices, especially the reporting choices.

Pros

Ease of use for the number of features

Cons

Slow performance during some functions.

Pros

generally user-friendly even for those like I who are not accounting-knowledgeable, good, patient, friendly accounting/tech support. although MYOB ownership and name has changed over the years, service quality, continuity and evolution has been smooth and positive.

Cons

a little expensive for a single person business and a couple of times there have been two situations where accounting support instructions to solution have not worked - albeit only twice over all these years.

Pros

They are constantly updating the software and I've only had one data "glitch" in the 13 years I've run the software (with hundreds of thousands of sales invoices/quotes/purchase orders/transactions… and that one problem was rectified by their support team very quickly.

Cons

I love that they add new features yearly, but typically I don't find the features as useful as I'd find others. They are always willing to take feedback however, and I look forward to some of my suggestions being implemented.

I also wish the network edition worked on Windows.

Pros

It is easy to use and figure out even without a manual

Cons

The inventory module puts a reversing entry in when you receive material and you have to take it out.

Pros

It is easy to use and meets all of my needs.

Cons

Nothing

Pros

Easy to set up, easy to use, easy to understand, just plain easy.

Cons

It has too much? lol. I don't use a lot of the features that are available, but if I need something, it is there.

Pros

I started using this software in 2003 when it was called MYOB. At the time, and for many years, it did everything I needed it do for managing my company's bookkeeping and accounting. It was fairly easy to use and only required updates every few years.

Cons

Eventually, I had to abandon AccountEdge Pro because they no longer support that latest Apple OS (Catalina - 64 bit).

Pros

I have used this software since 1992, when it was called MYOB. It's easy to use, and has all the help you need right in the software. The categories are customizable, and you can easily make edits . you can also generate customized reports.

Cons

When I am entering a new customer, I would like to have more options on the main screen, such as the initial customer date and notes instead of having multiple screens to click through, it would make it easier to be able to see all the data on one screen.

Pros

I bought the original software a long time ago because it was Mac based. I am only a Mac user.

Cons

I wish the decimal point floated. I know that that sounds silly but it would be nice. Plus, there needs to be a better way to put in "online" payments in check book. I only use checkbook and payroll. All the rest is a waste for me.