--- description: Review of Key Survey Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Key Survey | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Market Research Software](/directory/4222/market-research/software) > [Key Survey](/software/139339/key-survey) # Key Survey Canonical: https://www.softwareadvice.ie/software/139339/key-survey Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/139339/key-survey?page=2) > Key Survey is a survey management solution designed for midsize and large businesses. It offers mobile surveys, offline surveys, contact management, data workflow, logic and branching functionalities within a suite. Both cloud-based and on-premise deployment options are available. Key Survey allows users to design survey forms with the help of customizable templates. Users can also capture responses in offline mode and data is synced automatically when the internet is available. Users can implement different types of logic in survey questionnaires including skip logic, branch logic, branch-on-range logic, show/hide logic and interactive and advanced logic. Key Survey offers contact management, which allows users to group and configure data based on different filters such as role, location and buying trends. The product also integrates with business systems such as Oracle, Salesforce and PeopleSoft, which enables users to import contacts directly. > > Verdict: Rated **4.6/5** by 40 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 40 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: WorldAPP - **Location**: Braintree, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$10,000.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Contact Key Survey for pricing information or a quote. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - 360 Degree Feedback - API - Activity Dashboard - Alerts/Notifications - Benchmarking - Communication Management - Complaint Monitoring - Customer Experience Management - Customer Segmentation - Customisable Branding - Customisable Forms - Customisable Reports - Customisable Templates - Customizable Fields - Dashboard - Data Analysis Tools - Data Visualisation - Drag & Drop - Email Marketing - Engagement Tracking ## Integrations (2 total) - IBM Cognos Analytics - SAP BusinessObjects Business Intelligence ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Market Research Software](https://www.softwareadvice.ie/directory/4222/market-research/software) ## Related Categories - [Market Research Software](https://www.softwareadvice.ie/directory/4222/market-research/software) - [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software) - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) - [Survey Software](https://www.softwareadvice.ie/directory/4503/survey/software) - [Employee Engagement Software](https://www.softwareadvice.ie/directory/3397/employee-engagement/software) ## Alternatives 1. [CleverX](https://www.softwareadvice.ie/software/450192/CleverX) — 4.7/5 (101 reviews) 2. [Tremendous](https://www.softwareadvice.ie/software/262872/tremendous-rewards) — 4.8/5 (456 reviews) 3. [Make Opinion](https://www.softwareadvice.ie/software/418594/make-opinion) — 4.8/5 (65 reviews) 4. [Semrush](https://www.softwareadvice.ie/software/355847/semrush) — 4.6/5 (2316 reviews) 5. [Typeform](https://www.softwareadvice.ie/software/324633/typeform) — 4.7/5 (945 reviews) ## Reviews ### "Enhanced survey tool for more accurate data collection" — 5.0/5 > **Verified Reviewer** | *18 December 2022* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: The most impactful feature in Key Survey is that it is well designed, simple to use, interactive and fully customizable. The Survey Questions can be re-routed based on a specific response by the person completing the survey. This relieves frustration as the User won't need to keep clicking "Not applicable". It is quite intuitive and has the capability of collating more specific and accurate data. > > **Cons**: There are no aspects or features that I have encountered which were difficult to use. I personally think that the price point is aligned with its competitors - however, my I.T. team thinks that it is overpriced. > > With Key Survey, I am able to design relevant and professional surveys to gather feedback from my key stakeholders, customers, workers. The data can be cleverly analyzed to determine trends or perform predictive analyses on the market. ----- ### "A surprisingly comprehensive and affordable system with a small company feel" — 5.0/5 > **Bill** | *26 June 2015* > > Key Survey is as easy to use as a free on-line system, but is packed with tons of power when you need it. The paradigm is easy to work with, and has intuitive aspects that make it fast to work with. This has been very important for those times when we are developing all day, because repetition is minimized - boosting our productivity. Tech support is right there. I felt like I needed some telephone support when we first started using the system, because I was convinced what we needed to do was unique and pioneering. Much of it was and still is, but I did not need telephone support, because the folks on Chat are very serious about getting to the root of solutions. They are so accessible, and committed, it feels like a very small company that is just focused on you. We really like that aspect. PROS: Very easy to use, very short learning curve for all basic needs, excellent tech support, big toolbox (mostly in the form of supplied Plug-Ins) for special question and response presentation, interaction, and management, HTML coding support, custom CSS support, query string variables can be passed to prepopulate fields, new plug-ins and tools are developed as needed by Key Survey, available bulk e-mail survey invitation system, good pre and post survey entry and exit options, easy to copy surveys and questions across the platform, fast to load and update. CONS: Preloading data from a local file can be tricky, if you are used to Constant Contact this will not feel like a full-blown e-mail contact system, some mobile templates do not accurately scale on all devices when using some plug-ins, the "plug-in" system is highly capable but could use a few more intuitive features, like the ability to review question and answer codes in a separate window while coding plug-in variables. ----- ### "Easy to setup commands." — 3.0/5 > **Thorsten** | *7 January 2025* | Airlines/Aviation | Recommendation rating: 5.0/10 > > **Pros**: Key survey offers a full permissions towards your, you can set instructions while creating survey forms and logical instructions are high allow and make the forms very differential. > > **Cons**: I appreciate them for keeping their studies though they should improve on their graphics. ----- ### "Great value for the money" — 4.0/5 > **Saul** | *20 June 2017* | Recommendation rating: 9.0/10 > > **Pros**: Value for the money (other comparable software cost a lot more), great support, does everything we want. > > **Cons**: Poor layout/design management, many features can only be amended using CSS (i.e. some CSS knowledge required instead just having WYSIWYG), managing background data can be clunky (e.g. there is no easy way to update or delete data in bulk). Database can be very slow if you have a lot of records. ----- ### "The Best Survey Tool I've Ever Used" — 4.0/5 > **Travis** | *15 June 2017* | Investment Management | Recommendation rating: 9.0/10 > > **Pros**: The features and functionality are by far the best in class. No other tool out there compares to this one. It is bar none the best survey software tool available in the market. > > **Cons**: The support is mainly online and my preference is for phone support. With that said, they will get on the phone with you but it sometimes can be like pulling teeth. Their online support is always responsive which is nice. I would prefer to talk with someone vs type to someone. > > The functionality and flexibility of the system is by far the most valuable and attractive parts of the software. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/139339/key-survey?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/139339/key-survey) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data