--- description: Review of KronoDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: KronoDesk | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Online Help Desk Software](/directory/3529/online/software) > [KronoDesk](/software/139462/kronodesk) # KronoDesk Canonical: https://www.softwareadvice.ie/software/139462/kronodesk Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/139462/kronodesk?page=2) > KronoDesk is a cloud-based customer support solution that provides help desk ticketing, customer support forums and an online knowledge base in a single integrated suite. The solution can be deployed on-premise or hosted in the cloud. Businesses can receive customer queries and direct them to relevant knowledge base articles or provide a self-service portal for inquiry resolution. KronoDesk provides a ticketing system that generates a unique ticket ID for the issues raised. Managers can allocate ticket IDs to their support team members individually or in bulk, and monitor their progress through an interactive dashboard. KronoDesk provides an online support forum for customers to raise issues with support agents and other community members. The solution also allows businesses to create an online knowledge base to post answers to common questions. KronoDesk is offered on both a monthly subscription and one-time license basis. > > Verdict: Rated **4.0/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 6 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 3.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Inflectra - **Location**: Silver Spring, US - **Founded**: 2006 ## Commercial Context - **Starting Price**: US$19.99 - **Pricing model**: Per User - **Pricing Details**: The KronoDesk SaaS edition is priced by number of support agent users, starting at $19.99 / support agent / month, with increasing discounts for more support agents. Starter: $19.99/user/month 3-user: $23.33/user/month 5-user: $19.99/user/month 10-user: $15.99/user/month 20-user: $9.99/user/month 30-user: $8.66/user/month 50-user: $6.79/user/month 100-user: $5.99/user/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Belgium, Canada, China, Colombia, Czechia, Denmark, Finland, France, Germany, Hungary, India, Japan, Kuwait, Luxembourg, Malaysia, Mexico, Netherlands, Norway and 8 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Commenting/Notes - Content Library - Content Management - Customer Portal - Customisable Branding - Customisable Reports - Customisable Templates - Customizable Fields - Dashboard - Data Import/Export - Email Management - Email Templates - Full Text Search - Interaction Tracking - Knowledge Base Management ## Integrations (4 total) - Microsoft 365 - SpiraPlan - SpiraTeam - SpiraTest ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Online Help Desk Software](https://www.softwareadvice.ie/directory/3529/online/software) ## Related Categories - [Online Help Desk Software](https://www.softwareadvice.ie/directory/3529/online/software) - [Help Desk Software for Schools](https://www.softwareadvice.ie/directory/3857/schools/software) - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) - [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software) - [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (990 reviews) 2. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3425 reviews) 3. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews) 4. [Zoho Desk](https://www.softwareadvice.ie/software/393877/zoho-desk) — 4.5/5 (2212 reviews) 5. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.5/5 (714 reviews) ## Reviews ### "The most Diversified Help Desk Software Ever" — 5.0/5 > **Verified Reviewer** | *23 December 2022* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: The diversity it has to offer. we can multitask in different direction because of this unique software astonishingly friendly GUI and surprisingly easy to use. > > **Cons**: it should have crossed me 5 years ago :) ----- ### "User friendly" — 4.0/5 > **RAMSES** | *5 April 2020* | Utilities | Recommendation rating: 9.0/10 > > **Pros**: It's an excellent software and targeted all of our company needs for tracking of tickets. > > **Cons**: Not having the ability to customize certain areas of the software to meet the company needs. And not having the ability to link to exchange server. > > Excellent product; happy to be a 5 year user. Looking forward for new features. ----- ### "My review of Kronos" — 3.0/5 > **Zach** | *1 December 2016* | Health, Wellness & Fitness | Recommendation rating: 5.0/10 > > **Pros**: Ease of creating tickets > > **Cons**: The search feature, lack of usable bonus features. > > It is a pretty basic ticketing system, not too difficult to learn, pretty easy to maintain. A few times I did have issues searching for tickets, but other than that, no real complaints. ----- ### "kronodesk" — 5.0/5 > **charlenea** | *20 January 2023* | Banking | Recommendation rating: 9.0/10 > > **Pros**: kronodesk give support for customers to raise issues with agents > > **Cons**: sometimes it will run slow but i think thats because so many agents are using it at work. ----- ### "Solid Helpdesk Software" — 4.0/5 > **Eric Bailey** | *27 November 2013* > > **Pros**: Good software, it is still a "young" software and I didn't get a chance to try the compatibility or how it interacts with the other Inflectra software. > > **Cons**: I had to set up a SQL database before I could run this software and I had to contact support several times to help me past certain steps in the setup phase since I wasn't familiar with SQL server. > > It provides all the functionality that is needed to run a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/139462/kronodesk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/139462/kronodesk) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data