LearnUpon

Pros

The platform itself is really user-friendly for the learners, whether accessing via a laptop or mobile phone. For the content creators and admins the support is there so whatever you want to explore, even if you're new to the world of L&D, it's really easy to get going.

Cons

Very little, the one or two points we've raised as 'nice-to-haves' have been taken back to the development team and who knows, they could be implemented in the near future.

Pros

LearnUpon Team goes the extra mile with you.

Cons

Integrations with other systems take longer than desired.

Alternatives Considered

Reasons for Switching to LearnUpon

Pros

Using LearnUpon has been a massive improvement on how we deliver our onboarding and training, previously we had relied on Excel and Microsoft Stream. Its relatively simple to upload videos and to add headings. Beyond that I do not have any positives on the system.

Cons

Overall I find the platform cumbersome, slow and difficult to use as an administrator. My main issue is the layout of the platform. You could have 50 courses available on the platform but there is no labeling to tell you how many pages of courses you have, instead you will need to click one by one through the pages to get to the end.

When you create a newer version of a course it will archive the previous course but that archived course will still remain in the courses subpage.

The level of customisation of the platform is limited beyond the simple format of Heading, Text, Video, Quiz. I feel you can't make the course feel like your own system as it follows the same format.

Development of the platform - in the time I used the platform I felt very little progress was made on the platform and how it developed. Communication from our rep was good but not much change happened that stood out to me.

Pros

This year, Dialpad launched the Dialpad Delivery Partner Program, which gives our partners the ability to be certified to deploy Dialpad products. LearnUpon provided an effective and useful LMS tool for us to develop the program, manage learning courses, and provide analytics on program activity.

We were able to streamline our approach to chart development, quickly interface with existing course SCORM files, and enhance certification course workflow. Furthermore, the support we receive from our LearnUpon Customer Success Manager gives us informative, proactive updates on many LearnUpon advancements to help improve our program.

Cons

Not a CON, but they continue to innovate and update their product so focus from the customer needs to stay on those advancements.

Pros

LearnUpon is easy to use as a learner, as an instructor, and as an admin. Setting it up was easy enough without any sort of special help.

Cons

There is nothing of note that I don't like about LearnUpon

Alternatives Considered

Reasons for Switching to LearnUpon

Pros

Fantastic customer service that made it easy to set up and continue to support the system

Cons

I wish that it had a more robust community of practice

Alternatives Considered

Reasons for Choosing LearnUpon

Reasons for Switching to LearnUpon

Pros

I like how easy the platform is to navigate and understand. The wide range of features and functionality is great to have. The continuous improvements the platform brings in and is always working on is great to see and be a part of. The customer support team are always quick to respond, very knowledgeable and happy to help with anything.

Cons

The customisable elements of some of the features are a bit restrictive but there are multiple ways of doing things in the platform.
The visual user experience can be a bit limiting

Pros

User-friendliness, easy to implement, administer and use.

Cons

Filtering and Sorting. Categorization could be improved.

Pros

LearnUpon has greatly improved how we manage and deliver educational content, thanks to its ease of setup and administration. Significant improvements in reporting capabilities now provide detailed analytics that aid in decision-making.

Cons

I wish it could integrate more effectively with Microsoft products and systems, as those are our primary tools. Additionally, the process of creating skills paths still needs significant improvement to be more intuitive and user-friendly.

Pros

It is very user friendly, both from an admin standpoint and a learner standpoint. Creating/editing courses is very convenient, and going through the path is easy.

Cons

The inability to do a bulk update of expiration dates. Having to go through each individual module to change the date is inefficient and time consuming.

Pros

The user interface is easy to use and time from purchase to deployment is fast!

Cons

Learning paths could use some updates so learners can navigate along a journey.

Alternatives Considered

Reasons for Choosing LearnUpon

Switched From

Reasons for Switching to LearnUpon

Pros

Easy to get up and running quickly. Low cost with comparable features to other vendors.

Cons

There are a few things that just aren't as configurable as I'd like. I've asked to change their how their expiration dates work several times but it does not seem to be a priority (it currently expires before the day it tells you for those in the US)

Pros

By far, the best feature of LearnUpon is its people. The customer support they provide is the best I've ever experienced. As far as the system itself: The catalog is very user-friendly and I love the ability to create banners to "advertise" new courses or share announcements. We also leverage the gamification features to encourage engagement and offer swag to monthly top learners. The admin tools also make it easy to maintain all of our content, from SCORM files to media files, embed codes, and documents. We have multiple portals in use which helps keep content better organized by audience and allows us the flexibility to have each portal managed by only the people needed.

Cons

There is one area of the platform that we don't really utilize fully due to its functionality, and that's the forums. I know this is something LearnUpon is looking into updating, and I can't wait to see the improvements.

Pros

It always works; servers do not go down.

Learner issues are minimal. Any problems are usually due to issues outside LearnUpon's control.

24-hour support response is quick, robust, and almost always dead-on.

When you sign up, you get an account manager who helps you through your implementation to suit your workflows.

The team actually listens to upgrade requests and bug reports. I know, because I see solutions implemented. Further, a member of the team usually contacts me to let me know my request was addressed and available in the software.

In addition to listening to upgrade requests and bug reports, the team actually seems happy that I contacted them with an issue. There appears to be a genuine desire to provide the best software and have the happiest group of clients on the planet, which speaks volumes as to the culture at LearnUpon. When your clients can see that you have a great culture, you are winning.

Cons

Support is via email. Sometimes it is time-consuming, or difficult, to communicate and resolve a problem in writing. That being said, I can always email my account manager for complex issues, who is happy to engage via a phone call; typically the same day.

Things you want aren't always discoverable on your own. I have often called in to ask about a feature and am told someone has to flip a switch to activate the option. While I understand that this procedure is to keep the software usable and protect us from ourselves, which I appreciate, I also like the freedom to explore a little more on my own. To be fair, I rarely have time to read the blog posts and other information from LearnUpon. Perhaps these features are mentioned in the blogs.

They do not offer an integrated Learning Record Store, so I haven't had the opportunity to use my xAPI data as robustly as I would like. I actually do not even know what I could do because I do not have a Learning Record Store to play with.

Pros

I tested several LMS' based on my requirements. The main thing I wanted to see if I could setup content and courses in each without having to dig into the user guide. I found once I figured out were to go for what I wanted to do the setup was easy.

The SAML SSO integration was fairly easy and support was very attentive.

Our Customer Success Specialist has been very helpful and provided a great plan for us to get started. I should have taken advantage of this resource more.

They are in Ireland and we are in California, but you would never even know that when you contact support, they have been very responsive. Even if they did not have the answer they got back quickly to let me know they would get the answer.

Cons

The SSO Integrations was easy, but we are seeing issues with the enrollments not properly being assigned. It is hard to diagnose if this is from our end or LU.

I have noticed a few issues where users are enrolled in learning paths or courses and their dashboard will not display the content.

When you make updates to content (videos or assessments) I have seen a few occasions when the user is supposed to have to re-take the test or course and they cannot. Essentially they are stuck. In fairness, the setup I did caused this issue, but when it was adjusted they were still stuck.

Reports are limited. I really need a monthly Users report, but it does not reside in reports. I have to actually export the Users list, then user Excel to sort and filter. I feel this should be this cannot be a simple automated report.

Pros

This LMS is very user-friendly both from the management side and the learner side. It is visually pleasing to look at, and you don't have to have any coding experience to customize the content and environment to fit your customer's needs and brands.

Cons

If I had to scrape the bottom of the barrel to find something I didn't like I would say that on occasion there is a "click" too many in a process of creating a course or assessment. With that being said, I have been with LearnUpon now for 2 years and they are constantly improving their platform and I have seen improvement in this area.

Pros

There are two benefits to working with Learnupon. The first is the LMS itself. It is easy to use, has a number of very helpful automated features which save me time and effort, and it integrates well with my authored content. The second benefit is the Learnupon staff. They are available when needed and if there are any problems they quickly follow-up and get my problems taken care of.

Cons

One frustrating thing with any LMS is integration with authored content (e.g. storyline). With authored content sometimes you don't know why things aren't working. Early in my e-learning career, I had a lot of problems getting my authored content to work properly on Learnupon. With some help and coaching from Learnupon, I found that it was mostly the way I was building my projects and, with some restructuring, things are now working great. Learnupon has helped me work through my own learning curve.

Pros

With a workforce in excess of 1,000 employees, many of whom have worked with Eason for over 15 years, almost all staff whether 'tech-savvy' or not, have found our LearnUpon portals to be easy to access, navigate and use.
LearnUpon have made it easy to customise the look and feel of the portal with corporate colours and branding. This has helped to establish online learning within Eason as part of our overall L&D strategy and demonstrates to our teams that the organisation is making strong investment in the development of our people through elearning methodologies.
Finally the support offered by the LearnUpon team means that any issues or requirements are addressed and resolved; far sooner than expected in terms of time, whilst also exceeding expectation on the practicality and usability of solutions offered.

Cons

Very little. Perhaps some additional reporting criteria would be useful when tracking progress across numerous user groups.

Pros

We have both used and engaged (via clients) with a broad range of LMS products. The LearnUpon solution is by far one of the easiest and effective solutions we have come across. They are constantly looking to increase functionality and in my opinion are working at the edge of the latest developments in LMS solutions.

Cons

Honestly very little! I would like more flexibility around messaging as we deal with both the B2B market and also the B2C. The latter requires more frequency around messaging but we have found simple solutions to work alongside the LearnUpon platform.

Pros

Our Learn Upon customer representative is fantastic, along with the entire customer service team. The LMS is extremely user friendly from the standpoint of creating courses, up-loading and customizing content. Our employee-related user issues have significantly decreased since switching to Learn Upon.

Cons

Can't really think of anything negative - any issues that are raised are immediately addressed.

Pros

I like how easy it is to cost, setup, management, ease of use, branding per company and remote connection from anywhere you have an internet connection. Above everything else the Customer Support is Outstanding and one of the main reasons we chose this company.

Cons

The video functionality and importing. We had to buy a 3rd party app to product content because it LearnUpon does not support certain file types or editing. The upload can take a while depending on how much content and bandwidth you have. We actually found that using a 3rd party app for our videos works better for us than most other software can offer. Ultimately, this inst that bad of a trade-off for the customer support and constant functionality updates to the program.

Pros

Learnupon was a very simply and engaging software to use during the onboarding process. I really liked the interactive portion of a lot of the learning modules as it kept me engaged and helped me solidify my learning as there would occasionally be tests afterwards.

Cons

Sometimes when I tried to submit a learning module, it would not appear as 100% completed. Not sure if this was a bug or a problem with the administrator of the learning modules.

Pros

- Easy to use
- Packed with features that are intuitive and that work to your advantage
- Rarely ever have to use workarounds to do what I want
- Customer support is WORLD CLASS.

Cons

- Migration of your transcript information from your old LMS to LearnUpon comes at a fee. The rest of the work (migrating content, migrating users) is up to you.
- Occasionally there are features I wish did a certain thing, and I contacted my success representative and he helps me figure out how to do it a different way! This is very rare!

Pros

The dashboard! I love when an online resource that has lots of functionality provides a dashboard with quick and easy links to the tasks that you typically perform the most. We currently only use a relatively small amount of LearnUpon's functionality so it's great not to have to trawl through all the admin settings to get things done. The reporting is also very useful and easy to navigate.

Cons

I honestly don't have any major issues with the software. In terms of categorising users, I'd like to be able to archive users so I can only see active employees, but I understand why the software presents all users initially.

Pros

This learning system allows for a lot of flexibility in the way it is designed. You are able to setup eLearning, webinars, videos, readings, podcasts / audio, ILT sessions and more! I think the functionality is still growing, but will be maintained in that only relevant features that we need will be added. The LearnUpon team has a great roadmap for development that clearly is based on customer needs for social learning. I think this modern LMS is a strong tool for those interested in implementing an LMS to support their learners' needs.

Cons

Although the menus are easy to get used to, it is not immediately simple to find for new users. Setting up management reporting relationships can be difficult in this system.

Pros

I really appreciate how the LearnUpon software is easy to use as an admin and as an end user. Navigation is very clear and so much is customizable which has been invaluable for a non-profit that really is unique and unlike others in the field. We have been able to customize Learn Upon for our specific needs to reach our vast audience across PA.

Cons

We had some difficulties in the beginning with required user name needing to be an e-mail in a human service field where technology has always been on the backburner for our audience. Reps worked with us though and we figured out a work around with e-mail styled usernames and opting out of e-mails until as a system the public moved more forward into the tech world because of Covid.

Pros

Our organization went from no learning platform to LearnUpon in a matter of weeks. In the past, this process has taken me months with other vendors. LearnUpon's customer services is above average and, coming from me, this says a lot. I'm talking Sales, Account Management, Customer Success, Customer Support, and in fact any team member I have ever dealt with. Now, let's talk features and functionality. The implementation was straightforward and our SSO, Teams, and Zoom, integrations were easy. Since LearnUpon was built from the ground up, it has all the fundamental features that one needs to administer users, groups, courses, etc. and learn. My team and I are in the system on a daily basis and we have learners frequenting the system for onboarding, compliance, and development.

Cons

There are a few quirks though. Here are some examples. When a learner is disabled, there is no visual indicator until you click into their profile. There are workarounds; however, these are additional steps. It would be nice to add custom content to a learner's Home page. Also, I'd love a report that tells me what keywords were searched, which ones had results, and which ones did not.

Alternatives Considered

Reasons for Switching to LearnUpon

Pros

It is flexible and easy to use. A good balance between features and cost.

Cons

Some features are not immediately available and you have to request them from Customer Success. The Customer Success team is very responsive, so it is a minor inconvenience.

Alternatives Considered

Reasons for Switching to LearnUpon

Pros

Ease of use and impeccable customer service!

Cons

I struggle to find something I don't enjoy about the software and the service.

Alternatives Considered

Reasons for Choosing LearnUpon

Switched From

Reasons for Switching to LearnUpon

Pros

LearnUpon is incredibly easy to learn. While I am pretty technologically savvy, I had no prior instructional design experience before working with LearnUpon. That wasn't a problem. I am now managing our online learning platform through LearnUpon. While we use the basic features for our needs, someone with just a little more experience would easily be able to create an even more beautiful and user engaging experience. Their customer success and support teams make using the system a joy, knowing that someone actually cares about your experience is hard to find these days.

Cons

Its not as customizable as far as branding as I might like but they're always updating and refreshing the interface to make it look beautiful so its not really a big deal.

Pros

After using it for several months, I still cannot get over how easy it is to use. I wish we would have made the jump to this LMS a long time ago.

Cons

The price is a bit high for the non-profit organization I work for, even with a discount.

Alternatives Considered

Reasons for Switching to LearnUpon

Pros

The support has been amazing. Grey walked us through all the set up. Any time we have a question someone is right there to answer it for us. It's very easy to use; very intuitive. We are very happy we chose LearnUpon!

Cons

I can't think of anything. We've been happy with everything thus far.

Alternatives Considered

Reasons for Switching to LearnUpon

Pros

The ability to create groups and implement dynamic rules within those groups has really allowed us to automate a big portion of the learning experience. The product has been very easy to use and the training materials they supply to you in addition to the implementation consultant made it an enjoyable process. We had not used a LMS prior to LearnUpon so it was very easy to set it up from scratch and learn best practices as we go.

Cons

We really don't have anything negative to say about LearnUpon at the moment as it's done exactly what we hoped it would do and more. Excited to watch it continue to iterate and grow as we do.

Alternatives Considered

Reasons for Switching to LearnUpon

Pros

Support team is amazing at helping solve problems.

Cons

Many essential features are still in development.

Pros

The ability to give multiple ways to engage clients and internal employees with e-learning courses.

Cons

Wish there was the ability to see more complex metrics from the dashboard.

Pros

Easy to create courses
Easy library build
Great customer service

Cons

Learning paths are clunky to update
Wish I could collect more customized user data once filtered into a group

Alternatives Considered

Reasons for Switching to LearnUpon

Pros

Ease of use, simplistic, intuitive, tracking and reporting, customization of sub portals within our realm, the list goes on and on

Cons

Learnupon is growing and it takes time for new enhancements to be tested and implemented, but this ensures a good product delivery

Pros

LearnUpon's customer service is absolutely the best thing about them! They are customer-focused and it shows in everything they do!

Cons

Because we train outside of our organization, no LMS platform is perfect for our unique needs.

Alternatives Considered

Reasons for Choosing LearnUpon

Switched From

Reasons for Switching to LearnUpon

Pros

What I like best about LearnUpon is that it has all of the function we need, but it is never cumbersome to use.

Cons

There is nothing that stands out as something I dislike

Pros

Very easy to use for admins, user friendly, simple interface

Cons

A lot of limitations for customization and scalability

Pros

We are currently utilizing LearnUpon for both internal and customer-facing coursework at our company. The learning portals is a great way to separate these courses.

I will say the support is by far my favorite thing - every time my dept has had an issue our CSM and support assignees were quick to jump on a call, respond to an email, and even followed up to make sure we were happy. Top notch.

Cons

I do wish there was an easier way to showcase which courses should be taken before other courses - we are constantly adding courses and want to make sure the most useful learning paths are still displayed front and center. Prerequisite courses would be a nice feature (IE - Course A must be completed before Course B even appears. Or even better, course B appears but clearly states course A must be completed first.

Pros

LearnUpon has a very friendly UI! Super easy to navigate.

Cons

I do wish that there was an integrated forum of sorts for users.

Pros

LU customer support listens to their clients, course building, and reports.

Cons

I've communicated any features with customer account manager and LU Support.

Pros

The team is amazing! From our sale rep, [sensitive content hidden] , our Implementation Manager [sensitive content hidden] our Customer Success Manager the team is incredible! Always available to answer any questions and help!

Cons

Not that I'm aware of! I love Learn Upon!

Pros

Good for the price. Great API documentation. Good version controls.

Cons

Lots of basic features still in development.

Pros

Vast knowledge base, and pool of courses.

Cons

Did not come across, and did not compare with other

Pros

We were one of the first dozen or so customers of LU from over a decade ago. Their Learning Management System software has evolved over time to the point where I view their changes as opportunities to possibly improve relationships with MY customers. That commitment to help US to improve our business outreach came to be how we view the people, the philosophy and the approach LearnUpon represents to us.

It's challenging to pick the aspect of the LU LMS I like the "most": the fact that after the initial learning curve is complete, it is easy and time efficient to use LU would probably be my favorite aspect. My customers would agree with me too.

Cons

It would be nice if LU had an in-house capability that could take our content and add some attractive visual elements as well as offering some suggestions to review and optimize our interaction and use of the LMS.

Pros

I found the LMS to be very user friendly and very importantly whenever I had an issue of a problem doing something, or as was more likely the case, whenever I screwed something up, the Learnupon support were there to save the day and provide a solution.

Cons

At the start (I am with them over 5 years now) I didn't like the e-commerce side but it was significantly improved over time and most importantly, an integration was created to work with Shopify and Zapier which has really transformed my business.

Alternatives Considered

Reasons for Choosing LearnUpon

Switched From

Reasons for Switching to LearnUpon

Pros

The LearnUpon platform is very easy to get started on; we had a quick turnaround to make from our previous vendor platform, and were able to get up-and-running in less than three weeks. Their multi-portal capabilities have made it fairly easy to manage our customer, employee, and partner training programs on one platform, while still being able to create unique learning experiences for our three audiences. Their Salesforce integration allows for automated user management (which is especially value to smaller enablement teams like ours), and has given us the ability to create fairly robust Salesforce reports and dashboards based on learner activity. Customer support is, by far, one of the biggest advantages to working with LearnUpon. We've had a fantastic sales and onboarding experience, and their CSM and their technical support teams are extremely responsive and thorough. The UI itself is very clean and modern, and I find it to be fairly user-friendly from a learner perspective.

Cons

The capabilities of "Manager"-level users (a permission set that sits between and Admin and a Learner) are a bit limited. The learning path user experience is not the best, but is something that is on their product roadmap to improve. Not necessarily a drawback for us, but the platform UI is not customizable beyond branding and colors, and some additional settings that can be toggled on and off (like gamification, for example), so if you're looking for a platform that is highly customizable, this probably isn't a good fit for you.

Pros

It is quick and easy to develop content without the need for complex software and programmers. Our interactive courses achieve 5 star reviews simply using the tools provided with the system.

All of our candidates, which now number in the hundreds, are able to navigate the system and complete our courses on a wide range of devices. We were concerned that candidates would need technical support we would be unable to deliver. We did not need to worry, technical queries for candidates have been almost non existent. The small number raised by our administrators and course developers have been answered and resolved quickly thanks to LearnUpon’s fantastic team.

Cons

There isn’t anything we don’t like. More tools to help non developers create interactive courses would always be helpful in future developments to help us keep creating. One observation, the current pricing could divert small businesses from dipping their toe which would be a shame given they are the businesses that can most benefit from such a user friendly tool that doesn’t require an army of expensive developers, programmers and in-house computer experts.