Joblogic

Pros

The software is easy to use, and the interface uses plain English text. The menu structure is excellent and intuitive. The manuals get you off the ground quickly by focusing on the most used elements, and are backed up by great videos and an extremely helpful, proactive and supportive 'on-boarding' team that are available through the live Chat service, by phone or email.

I've used the chat system extensively as I've needed to ramp up the project quickly in all areas of the business in order to move from the paper-based system to this one without having the two running parallel for too long.

The team at Joblogic have helped us every step of the way so far with rapid support, great work on the back-end and a great ear for our needs.

Cons

The software and therefore our data is web-based. It's a risk for us to put all our work, notes, client files and potentially years of data somewhere other than on our offices. In an ideal world we'd have the software installed locally on our computers and our data files local too. Having said this, I raised my concerns with Joblogic and they told me how to export our data, which at a push could then be re-imported into another software developer's package if the worst happened with Joblogic.

Pros

It has amazing features
The platform is easy to use
It is pocket friendly
It is easy to set up
I like the deployment of the staff

Cons

There are alot of things that one needs to learn
Otherwise the platform is the best

Pros

I like Joblogic's intuitive interface, real-time job tracking, and automated invoicing, which streamline operations. The mobile app is also great for field workers to update job statuses easily.

Cons

Joblogic is a great tool, but it could improve in a few areas. The reporting features feel limited and could offer more customization. Also, the mobile app sometimes lags, affecting real-time updates.

Pros

The look of the system dashboard and their sales team

Cons

How slow the system is, how the system talks to your accounting software is terrible. Setting up still doesn't help you. Their drag and drop jobs doesn't work. Their app is terrible and doesn't update

Pros

We wanted to make an amendment to one of our forms and I spoke to Farhan Waseem Bhatti. He was extremely helpful and was very thorough in making sure the changes were what we required. He was also very patient

Cons

I didn't have any complaints on this occasion.

Pros

One thing I really liked about Joblogic is that the system is very easy to use and train people on. The deployment took very less time and the system meet majority of our business needs.

Cons

The only thing I do not like about Joblogic is that the user interface is not friendly, and the system needs a lot of innovation in terms of the design.

Pros

The Joblopic software is easy to use and dependable.

Cons

"exceptional customer support. approachable, cooperative company with a personalized touch." "Excellent assistance, prompt and dependable. special appreciation to our onboarding coordinator." "The key feature for us is the software's reliability. Protean has consistently performed well for us with no downtime in nearly six years." "There can be insufficient feedback/understanding regarding the causes of errors. Additionally, there may be extended wait times for the development team to resolve issues within the system." "Horrible company; steer clear of them." "Initially, creating forms was perplexing but became quite straightforward after a few queries were clarified."

Pros

I liked that Joblogic streamlines job management and offers a comprehensive solution for scheduling, tracking, and managing work orders.

Cons

One downside is that the interface can feel a bit overwhelming at first, with a lot of details to learn.

Pros

Job scheduling, saving time and reducing errors

Cons

Small businesses may find the subscription pricing slightly high

Pros

The seller almost believed on the software

Cons

no mobile friendly very difficult to use

Alternatives Considered

Switched From

Pros

Too many pros to list here! The most useful thing has to be the way the calendar/diary and allocation of jobs to engineers works but also the invoicing module which integrates with Xero effortlessly.

Cons

Not being able to upload a large batch of new customer site addresses ourselves. We can add individual new sites but when working with large new developments like we do, which can be made up of 100's of properties a batch import is essential. The work around is that we have to send the completed template to JL and ask that they upload the bath of sites for us which can take a few days to be done. We were able to batch import sites ourselves on the old desktop version so it seems a bit of a step backwards that we cant do this on the current version.

Pros

Relatively easy to set up, customer support was great whilst doing it.

Cons

Form building initially was confusing but very simple after a few questions were answered

Pros

We use Joblogic to schedule, dispatch and track the progress of job installations. It’s easy to raise quotes and then follow up with invoices helping us keep everything all in one place.

Cons

For what we use Joblogic for, it’s done everything we need. Customer support are great for anything we need help with.

Pros

The product is easy to use, and makes maintenance monitoring and scheduling pain free.

Cons

There is nothing particularly negative at this time.

Pros

- The engineer interface is simple and straight forward to use which was one of the key reasons we went with Protean.
- The ability to bulk import and amend data was very important to us and Protean handles this very well.
- Technical support is very good, they seem to have an efficient team there.
- The client portal is particularly useful, clients being able to log in online to get live updates on jobs.
- Automatic job reports being sent to our clients on job completion are very well received, also saving us a great deal of time needing to provide those update.
- History of clients, jobs, parts fitted, etc is easily accessible
-The most important feature for us is how reliable the software has been. Protean has been really solid for us with zero downtime in almost 6 years! The data always add up too which is of course vital.

Cons

It could do with some additional user access rights options, being able to restrict certain users from amending parts of the system. I understand this is currently being developed. We also don't use the CRM side of the software as this didn't match our needs, granted this was a number of years ago so it may have been updated.

Pros

Product is very intuitive -easy to use and very easy integrate with our exciting Financial software Sage 50

Cons

Looking forward to newer Staged payment module to allow us to do live Project P@L analysis.

Pros

Protean caters for all our business & operational needs thank to the large variety of modules available from CRM through Job, Planner, Mobile App. The software makes it easier for staff to carry out their daily duties efficiently & paper free and has the flexibility to allow us to configure it to cater for our needs.

The support we get from Protean is excellent, always providing great customer service. Protean Software are a great business partner and are continually enhancing their software functionality to benefit us.

An additional bonus to us is that they offer a bolt-on Hire module. This allows us to specifically manage this aspect of our business. We initially reviewed and considered several other software platforms but are very pleased we choose to select Protean. It is a great business solution.

Cons

Non particularly. We should have spent more time practicing, prior to going live. We were advised very clearly to do this but did not allocate sufficient time to our team.

Pros

Can use either desktop, mobile or web version of product. The software is easy to use and therefore you can train new staff quickly. You can report easily from Job Logic and you can also connect to Excel and then cut and slice the data using pivot tables

Cons

Can be restrictive if suggestions for improvement are not taken on board by all customers. Because we have bespoke the product in the past, it is then difficult to upgrade easily to take into account the changes we have made.

Pros

Protean is very user friendly and intuitive for the users. New users find it very easy to work with and can quickly get a grasp of the basics.

The support we get from Protean is very good, the help desk team are very responsive and can usually resolve any issues very quickly.

The engineer PDA's are simple and clear to use and we are looking forward to the improvments in the planner board.

Protean are evolving their product and listen to our feedback positively.

Cons

At times we find that the reporting is a bit clunky, but we are told this will be resolved when we upgrade.

Pros

I FIND THE EASE OF QUOTING & INVOICING INVALUABLE, AND SAVES ME HOURS OF TIME ON ADMIN, WHICH WHEN YOU ARE A NEW BUSINESS THAT EXTRA TIME CAN BE USED TO MUCH GREATER BENEFIT. TRACKING STOCK AND PLANNING THE ENGINEERS DAY FOR WEEKS AHEAD IS ALSO GREAT.

Cons

SO FAR I HAVE NOT COME ACROSS ANY CONS, THE ONLY ISSUE WAS TRANSFERRING FIGURES ACROSS TO SAGE WAS NOT POSSIBLE BUT THE ISSUE WAS RESOLVED VERY QUICKLY

Pros

I really like that you can program all your costs into job logic so that it calculates costs on jobs.

Pros

Excellent customer service when it comes to the software and really advanced features and functions.

Cons

It takes time in how to use it as an app in the workplace.

Pros

I really appreciate how Joblogic streamlines our job management and scheduling processes, making it easy to track tasks and maintain smooth communication across teams

Cons

One area for improvement would be enhancing the mobile app's functionality, as it sometimes lacks responsiveness when updating job details

Pros

Joblogic offers amazing features and helps with field service management.
It enhances communications while improving visibility.

Cons

I have used Joblogic and it is amazing very helpful and easy to manage.

Pros

Having run jobs for a team of around 50 engineers of various trades through joblogic for nearly 5 months I can confidently say Joblogic does the job for us!For an off the shelf solution Joblogic already offers a lot of functionality, a very intuitive user interface, flexibility in use of parameters and settings and all the job management tools you need on a daily basis.The team behind this software solution is clearly focused on developing the software with benefits to the user in mind. They are very open to suggestions and recommendations.Special word to the Squad Almighty who are my to go to team for support within Joblogic. It never takes long for them to understand the typical user requirements for our business and either explain the solution within the software or are happy to put our ideas forward for future development of the software.Is there anything not working for us? Well, it does not actually does our actual job for us....

Cons

The stock features of Joblogic are very basic. Joblogic management has shown an interest in our ideas and we look forward to how this (relatively new) module will develop. Hopefully with our input.

Pros

Joblogic offers excellent product quality with intuitive features that streamline workflows. The interface is user-friendly, and the support team is very responsive.

Cons

The cost can be on the higher side for smaller businesses, which might limit its accessibility for startups or companies with limited budgets.

Pros

Joblogic enables us to create jobs for workmen and engineers.

Cons

Joblogic has nothing to be anxious about it.

Pros

It enhances paperless operations and supports large amounts of data
Ease of access to information for Customers
Movement of job details and data are easily provided

Cons

The filtration and automation options need little improvements
Options to open more than one screen at a time could be considered
Restrictions are usually placed on users that do not accept improvement suggestions

Pros

It’s a great service management app for my small business.

Cons

There were no complaints with Job Logic.

Pros

It has a user friendly interface which makes team to use is easily

Cons

Some advanced features are there which requires training

Pros

One of the Very few in this domain and I like inventory tracking management a lot

Cons

There are no much integrations this can offer.

Pros

the fgas stuff is great, the PPM planner is great all in one place and easy to use

Cons

the jobsheet templates are hard to design they seem to not work too well and need alot of adjustments i am having to put alot of time into the process of setting this software up and the jobsheets im finding abit frustrating. It would be amazing if the engineer could raise POs but we are getting around this.

Pros

Quick to put together a proposal during the sale process - before they have your money

Cons

Absolute failure to keep their sales promises in managing to get the programming to do what we required of it. High Staff turnover - leaving lack of continuity and absence of any desire to resolve issues explained to them several times

Pros

great company, good job, using your system confident

Cons

fail to keep sales promise in managing to get the programming

Pros

It was great and super easy to use, very user friendly!

Cons

It was tough to implement, and we had a hard time adapting.

Pros

Quotes, and deployment of staff. PPM are also very good

Cons

Sometimes we need a new feature when talking to support they say it can't be done but when we talk to are account manger they tend to find away

Pros

The ease of use. The sheer quality of the product.

Cons

Nothing Nothing. This product is brilliant

Pros

The service, the tech and support teams are awesome, they are always on hand, 24 hours a day to support. Every single one of them goes above and beyond.

Cons

Cost, integration with accounting software (more down to QB limitations and not the fault of JL)Would really like the ability to transfer the JL INV number to QB and not have to search the statement message

Pros

The options and information that can be added to each site. Full history of works available.

Cons

When searching for specific jobs, which may relate to one site, and you have input the criteria in the search bar. Once you have checked through the details of the works you are unable to click the go back option and the search details are still there. You then have to search for the criteria again.

Pros

Nothing as their customer service is a complete disgrace

Cons

The fact that they robbed me of 2 months worth of subscriptions after I stopped using the software mid trial with no way of removing my credit card to stop the subscription, no replies to emails until I leaned towards legal action and terrible reviews

Pros

This was an upgrade from Service Director who no longer supported their desktop product, and at the time (2019) when we did an appraisal of alternatives in the market Protean was the only one that ticked all the boxes and met all business requirements. Moving to Protean allowed the business to grow further than could have been possible with Service Director.

Cons

The integration with Sage200 was disappointing. We began to integrate to Sage50 but were assured that when we moved to Sage200 that it would be much better integrated, especially in terms of parts/stock, however that was not true and so we could only expand so far with Protean and are now looking for alternatives.

Alternatives Considered

Reasons for Choosing Joblogic

Reasons for Switching to Joblogic

Pros

The most important and impactful modules in protean for our company are Maintenance Contract Management, Engineer Scheduling , Job Management & Invoicing/billing.

The software has improved efficiency in the office and out in the field, and allowed us to scale up our operation whilst reducing administration expense and errors.

Cons

Job/Inspection Sheets outdated in comparison to other software with more dynamic report sheets.

CRM system does not have as many features/reporting as other CRM software available.

Pros

This software can help track jobs customers invoices paid and past due balances and you can even set past due balance limits that when your customer owes more than $100 for example it won't let you schedule service. Good way to keep track of invoices paid and unpaid. also keep tabs on expenses milage and many many more features already recommended to mechanics delivery drivers and other service professionals that are sole proprietors. I feel this software can work for hvac, maintenance companies, cleaning services, if you have customers and contractor or employees, this will work for you.

Cons

Haven't found any down side yet and I'm going on 2yrs of daily usage.

Alternatives Considered

Reasons for Choosing Joblogic

Reasons for Switching to Joblogic

Pros

The data flows and links throughout the entire system, CRM, job management, equipment records, regular servicing schedules, stock control, purchase and sales invoicing and ultimately integrates the financial aspects with Sage 50 Accounts

Cons

Any areas identified for improvement or change are passed to the developent team to be considered for future updates

Pros

As a company who have a high volume of preventative maintenance contracts, Protean have a great system for programming and maintaining these. Protean offer a web portal for our customers to access their job reports/invoicing 24/7 which is a big plus for our company. Great features for attributes. I also like the mapping feature to see where our engineers are in real time, but also travel history is very useful. There is also scope for personalisation to suit our company's reporting and formatting.

Cons

Tablet issues with our mobile engineers can be tiresome but Protean do have a support team available during normal working hours to help. There can be a lack of feedback/knowledge on what caused the errors. There can also be long wait times for the development team to address faults within the system.

Pros

I love what (Sensitive Content Hidden) are doing with Protean. For us Protean is not just a piece of software we use everyday. It is central to our business operating and performing and the team at Protean understand this.

We feel valued as a customer, it is a personal relationship and every staff member at Protean cares about Bennie and our success, which is phenomenal. As a Group we have many many software suppliers and Protean rank at the very top.

Protean is more than a software company, they are a business Partner of Bennie.

Cons

I still looks a bit legacy, and has a couple of quirks. But Protean are engaging with customers on the roadmap and we know this is changing, so we are looking forward to the future.

Alternatives Considered

Reasons for Choosing Joblogic

Reasons for Switching to Joblogic