About Mango Practice Management

Mango Practice Management (formerly known as Mango Billing) is a cloud-based practice management solution that is a game-changer for professional service firms to automate processes for Time & Expense Tracking, Invoicing, Scheduling and Payments Processing. Key features include Due Date Management, Document Management System, Online Payments to include Credit Card and ACH Processing, a Practice Management Reports Center and other feature to streamline the management of your firm. Mango Practice Management works with CPA Accounting Firms, Bookkeeping Agencies, Consulting Firms, Legal Firms and any other business that needs to track and manage time effectively. It provides a complete 360-degree view of all Client information to include Invoice History, Payment History, Contacts, Note History, Email History, Engagement Management and more. The Appointments calendar integrates with Google Calendar letting you access appointments on any mobile device. Our Dashboards provide key information at a glance. Mango Practice Management is complete with a Client Portal to facilitate online payments handling all Credit Cards and ACH transactions. Documents can be shared in the Document Management System and are available to clients in the Portal. Clients can upload documents with customizable email notifications. All data is secure with full encryption during transfer and at rest. Pricing is available with a monthly subscription. We can import Clients, Open Invoices and Open Time Records (WIP) from your existing solution. Big and small firms are up and running in a half day or less. Our implementation and training is so streamlined, we don't charge extra for this service. Support is available via Phone, Email, Virtual Meetings and Live Chat.
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Mango Practice Management Software - Mango Billing reports center screenshot
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Mango Practice Management pricing

Mango Practice Management does not have a free version but does offer a free trial. Mango Practice Management paid version starts at US$35.00/year.

Starting Price:
US$35.00/year
Free Version:
No
Free trial:
Yes

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Mango Practice Management Reviews

Feature rating

Value for Money
4.2
Functionality
3.9
Ease of Use
3.9
Customer Support
4.3
5 reviews of 33 View all reviews
Verified Reviewer
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/11/2017

Great, Convenient Product

Track employees time on jobs and then bill the customer with the data that is accumulated from the employees time entry.

Pros

Very simple to use but has everything you need to track your WIP and do your billing. Very user friendly layout that makes sense. Updated frequently.

Cons

As the database gets bigger sometimes it lags. When you do searches you can't search a contacts name and get the company to show up.

Sean
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
4

5
Reviewed on 6/7/2021

The only way to convey a tax return to a client.

We convey all of our tax return copies digitally through the Imaginetime Platform and feel secure that the end-to-end encryption is what our firm needed.

Pros

I really appreciate how Imaginetime (1) stores files sent to client on the cloud platform and (2) encrypts the tax return for our clients to review. We started using the digital signature option this year during tax season with relative success.

Cons

Needs more integration with softwares such as Ultratax and Quickbooks.

Alternatives Considered

Canopy

Reasons for Switching to Mango Practice Management

Ease of use, straight forward, up-front pricing. Great service!

Response from ImagineTime

Thanks, Sean! It is a pleasure to be working with you!

Replied 7/7/2021
Nani
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 17/11/2022

Never Ever Use This Product

LAME. ACH payments never worked fully. Invoicing never worked fully. Customer service never resolved our issues. AND BEST OF ALL. No money back guarantee. You get what you get, and that's all. So, if you want to blow a couple thousand dollars on a product that won't work, go for it! This is the choice for you.

Pros

The thing that bums me out, is I did love this product. IF IT WORKED! But it never ever fully worked. Whether the invoices weren't actually being sent to our clients. To the QuickBooks sync agent never working 100%. To the ACH payments constantly being down and having to hear about from our clients. We left mango after 5 months and literally to this day they haven't resolved our issues or reached out once, and they literally don't even know we aren't using it.

Cons

Good luck getting someone in real time to help you. You can email, attempt calls, leave messages... they're going to say their working on it but then never tell you what the problem is and why it's taking so long. They're in a different time zone, and they use that fact to their advantage.

Alternatives Considered

Firm360

Reasons for Choosing Mango Practice Management

It was too clunky and we didn't enjoy the flow of things.

Switched From

BigTime

Reasons for Switching to Mango Practice Management

Because we were misinformed on the product we would be getting. We are now with Firm360 and are happier than ever.
Sue
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 26/7/2021

Imagine Time improvements

Overall the experience is good. I like having 3 different programs I need all rolled in to one. Prior, I had time keeping, portal and due date tracking software. Now all 3 of those are in one software.

Pros

Being able to email docs to a client that is encrypted.

Cons

I believe the software is new and a there are a few kinks to work out yet. Support is very eager to get it right though.
We have to pay for a seat for every person who has time, vs old Imagine Time where the receptionist would enter all time for all employees.
I don't like to have to log in to imagineshare to get to portal. It seems like this should be in the single log in for mango billing.

Response from ImagineTime

Thank you, Sue!

Replied 27/7/2021
Terry
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 22/3/2021

Converted from ImagineTime

Implementing Mango with the help of the technical staff was virtually seamless. Of course it cost us billable time to implement but I blame this more on our decisions than Mango. We were 'forced' due to a change in staff to implement before we really wanted to convert - but it would have been foolish to train new staff on OLD ImagineTime and NEW Mango. But technical support has done a GREAT job of getting us up, running, and functional.

Pros

I can get a pretty good picture of what is going on in my office. As we learn more about the features, I'm sure that I can get more information than I can really use.

Cons

As I mentioned, I am sure that the software has performance features that we have not yet found. I have some issues putting reports that I want to see on paper. I think this will be better in the future.

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