--- description: Review of MasterControl Quality Excellence Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: MasterControl Quality Excellence | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Quality Management Software](/directory/420/quality-management-software/software) > [MasterControl Quality Excellence](/software/142000/mastercontrol) # MasterControl Quality Excellence Canonical: https://www.softwareadvice.ie/software/142000/mastercontrol Page: 1 / 22\ Next: [Next page](https://www.softwareadvice.ie/software/142000/mastercontrol?page=2) > MasterControl Quality Excellence is the \#1 Quality Management System (QMS) in life sciences. Built on an AI-driven platform, it enables life-sciences companies to enable flexible quality event management, simplified document management, and automated training management—that all work seamlessly together to close the loop on quality. > > Verdict: Rated **4.5/5** by 528 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 528 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: MasterControl - **Location**: Salt Lake City, US - **Founded**: 1994 ## Commercial Context - **Starting Price**: US$25,000.00 - **Pricing model**: Other - **Pricing Details**: Contact MasterControl for detailed pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Japanese - **Available Countries**: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Iceland, Ireland, Isle of Man, Italy, Japan, Jersey, Malaysia, Netherlands, New Zealand, Norway, Philippines and 12 more ## Features - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Archiving & Retention - Audit Management - Audit Planning - Audit Trail - Automated Scheduling - Bills of Material - Business Process Control - Change Management - Collaboration Tools - Commenting/Notes - Communications Management - Complaint Management - Compliance Management - Compliance Tracking ## Integrations (3 total) - Microsoft Excel - Microsoft PowerPoint - Microsoft Word ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Quality Management Software](https://www.softwareadvice.ie/directory/420/quality-management-software/software) ## Related Categories - [Medical Lab Software](https://www.softwareadvice.ie/directory/4538/medical-lab/software) - [Audit Software](https://www.softwareadvice.ie/directory/4188/audit/software) - [Product Lifecycle Management Software](https://www.softwareadvice.ie/directory/444/product-lifecycle-management/software) - [Compliance Software](https://www.softwareadvice.ie/directory/4363/compliance/software) - [CAPA Management Software](https://www.softwareadvice.ie/directory/4713/capa/software) ## Alternatives 1. [Isolocity](https://www.softwareadvice.ie/software/79422/isolocity) — 4.7/5 (61 reviews) 2. [KAWAK](https://www.softwareadvice.ie/software/357377/kawak) — 4.6/5 (329 reviews) 3. [NetSuite](https://www.softwareadvice.ie/software/25483/netsuite-wholesale-distribution-edition) — 4.2/5 (2020 reviews) 4. [SafetyCulture](https://www.softwareadvice.ie/software/113670/iauditor) — 4.6/5 (353 reviews) 5. [Qualio](https://www.softwareadvice.ie/software/152557/qualio) — 4.5/5 (129 reviews) ## Reviews ### "Reliable Quality Management, but Implementation Can Be Challenging" — 4.0/5 > **Marco** | *16 February 2026* | Biotechnology | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about MasterControl Quality Excellence is its strong focus on compliance and its ability to streamline collaboration across teams. The system provides clear, structured workflows that support efficient task management and full traceability. I especially appreciate the ready‑to‑use digital forms, which are already designed around industry‑standard processes and allow teams to start working immediately without lengthy configuration. > > **Cons**: The main limitations I experienced with MasterControl Quality Excellence are related to usability and system stability. The interface can feel unintuitive for new users, requiring more training than expected to become fully comfortable. Additionally, some modules still show occasional bugs or inconsistent behaviors that slow down daily operations and require follow‑up with support. Implementation can also be time‑consuming due to the complexity of the platform and the level of coordination needed across teams. > > MasterControl Qx is a solid and compliance‑focused quality management system that delivers strong collaboration and form management features. However, the platform could benefit from improved usability, quicker bug resolution, and more competitive pricing. It’s a great fit for organizations with strict regulatory requirements and structured internal processes. ----- ### "Constant support, continuous Improvment, a few kinks to work out" — 4.0/5 > **Natasha** | *8 October 2025* | Biotechnology | Recommendation rating: 7.0/10 > > **Pros**: I like the connectivity of the modules and that mastercontrol is constantly improving. The different options and features are consistently offering more value, if you're ready to invest in your company. > > **Cons**: The different modules work slightly different depending on who developed them. Sometimes the most basic of functionality is not considered when making a product and then it can take quite a while to get that fix developed and released. Example, customization of task list, adding a star to favorite your documents from the document list instead of the infocard, not having a prefiltered supplier list, or even favoriting the most recent version of the document and making that a dynamic link not static with the version favorited. > > So far, it's been good. There are some areas that are extremely painful to work through but it's comforting to know that mastercontrol is aware and that there is constantly a plan to continue improving the products. The support that we have received (including summit) to me is invaluable. ----- ### "Good Quality management system but must improve further" — 3.0/5 > **Sheshanka** | *7 April 2025* | Medical Devices | Recommendation rating: 6.0/10 > > **Pros**: Docs and Training are the easiest to use > > **Cons**: User management, suppliers, AUdits and Risk modules > > Good but there is room for improvement in areas other than DOcs, training and quality events ----- ### "Some Modules Work Better Than Others" — 3.0/5 > **Emily** | *7 October 2025* | Pharmaceuticals | Recommendation rating: 7.0/10 > > **Pros**: I love the idea of the system. The document module works great\! Building workflows in Docs and AQEM is very easy and flexible. > > **Cons**: There are inconsistencies. The workflows are great but there are some bugs/defects in AQEM that need resolved. Insights needs to be simplified for use. Training is fine but there is room for improvement. > > I do like that the modules work together or can be linked for easy traceability. Document module works well and consistently with no or few errors. ----- ### "QMS mostly done right" — 4.0/5 > **Shaun** | *7 October 2025* | Chemicals | Recommendation rating: 2.0/10 > > **Pros**: I really like how document revisions trigger training courses. Also the ease of keeping track of collaboration steps. > > **Cons**: That aQMS is not available on the FedRamp server. FBS forms require too much customization by services to make using them a very pricey item. > > After 13 years of working with MasterControl, I like the ability MasterControl rolls everything up together. ----- Page: 1 / 22\ Next: [Next page](https://www.softwareadvice.ie/software/142000/mastercontrol?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/142000/mastercontrol) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data