--- description: Review of NABD System Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: NABD System | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Online Help Desk Software](/directory/3529/online/software) > [NABD System](/software/142438/nabd) # NABD System Canonical: https://www.softwareadvice.ie/software/142438/nabd Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/142438/nabd?page=2) > NABD is a cloud-based help desk solution that caters to businesses of all sizes. It helps companies in varied industry verticals including finance and accounting, education, manufacturing and retail, travel, non-profit organizations and government. Primary features include case management, a self-service portal, workflow management, knowledge base management, reporting and analytics. NABD enables users to connect with their customers, filter relevant content and manage service requests. It also provides preconfigured automation tools for the service desk module. The software offers a customizable support center and configurable SSL rules. Users can engage with external auditors and suppliers. NABD also offers compliance management, social media integration, multi-channel customer service, ticket tracking, issue tracking and live chat. The program is available in Arabic, English and French. NABD is available in a monthly subscription pricing option. Support is offered through an online help desk and FAQ section, live chat, email and over the phone. > > Verdict: Rated **4.6/5** by 38 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 38 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: NABD - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$30.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Subscription Based Pricing: FREE $0/month for up to 10 users Professional $30/month Enterprise $60/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Dutch, English, French, German, Russian, Ukrainian - **Available Countries**: Australia, Brazil, Canada, China, Egypt, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Accounting - Alerts/Escalation - Assignment Management - Audit Trail - Automated Routing - CRM - Call Centre Management - Canned Responses - Case Management - Chat/Messaging - Client Portal - Collaboration Tools - Corrective and Preventive Actions (CAPA) - Customer Complaint Tracking - Customer Database - Customer Service Analytics - Customer Support - Customisable Branding - Customisable Templates ## Integrations (7 total) - Google Calendar - Google Drive - Meta for Business - Microsoft Excel - Microsoft Outlook - Microsoft Word - Twitter/X ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Online Help Desk Software](https://www.softwareadvice.ie/directory/3529/online/software) ## Related Categories - [Online Help Desk Software](https://www.softwareadvice.ie/directory/3529/online/software) - [Help Desk Software for Schools](https://www.softwareadvice.ie/directory/3857/schools/software) - [Issue Tracking Software](https://www.softwareadvice.ie/directory/4318/issue-tracking/software) - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) - [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (990 reviews) 2. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews) 3. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) 4. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [Salesforce Service Cloud](https://www.softwareadvice.ie/software/363691/service-cloud) — 4.5/5 (824 reviews) ## Reviews ### "Nabd Great CRM" — 5.0/5 > **DANIEL** | *20 June 2016* > > "Excellent Dashboard and user interface, easy to interpret statistics and very easy to make graphs/charts/visual aids for the data you want to present Customizable to your organization Pricing is good once you figure out your organizational needs" ----- ### "Top notch customer service\!" — 5.0/5 > **Ryan** | *26 February 2018* | Medical Devices | Recommendation rating: 10.0/10 > > **Pros**: The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed. I was concerned with working with a company so far from home and I was pleasantly surprised at how much everyone with NABD wanted to help and worked hard to make sure that the product met our exact specifications. Any time that I ran into issues response time from support was very quick and the issue was resolved the first time. - Custom tickets- for us VERY custom - Data exports and analysis - Customer contact automation - Ticket response automation - Option for internal and external chat > > **Cons**: It is hard to find a con with this organization. We did not have a clear understanding of user licenses and cost increased to get everyone that needed access a license, but for what we are going to be getting out of the software I think it is still worth the cost. > > Ticketing system used in patient complaint tracking for company/process/product improvement. ----- ### "With more customization to fit our industry requirements this solution will be great" — 3.0/5 > **Verified Reviewer** | *16 April 2018* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Very great and responsive customer support All customizations were as requested Committed to the schedules and deadlines Strong Mobile Application Channel > > **Cons**: - More dynamic survey creation process - Survey management options - The multidimensional charting - The amount of maintenance ----- ### "Very good" — 5.0/5 > **Ahmed** | *29 March 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Technical Support is very good and always helpful. > > **Cons**: Front End a little bit can be enhanced more. > > Technical support is very impressive even if there is any problem it will be solved from them ASAP ----- ### "NABD is great tool for managing support via multiple channels" — 4.0/5 > **Verified Reviewer** | *7 October 2015* | Information Technology & Services > > **Pros**: 1- Easy to use and configure 2- Strong knowledge base and SLA capabilities 3- Pricing is very low compared to competitors > > **Cons**: Chat capabilities need some advanced features like chat transferring and chat to ticket > > We are using NABD for managing customer support requests from emails, web portal, call center chat, and social media. We like the way it dispatches all requests and automate the workflow and routing inside our organization. We also use it for managing software bugs tracker and for release management. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/142438/nabd?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/142438/nabd) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data