---
description: Review of Aavaz Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Aavaz | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [CRM Software for Startups ](/directory/3235/startup/software) > [Aavaz](/software/14272/aavaz)

# Aavaz

Canonical: https://www.softwareadvice.ie/software/14272/aavaz

> Aavaz is a call center software offers that offers an inbound, outbound and blended call center platform designed to be scalable. It includes a variety of functionality tailored to the individual requirements of marketing, sales, and customer support departments.


Aavaz is a cloud-based system that does not require on-site telephony infrastructure. It makes use of the business’s existing Internet connections and comes with an app for android mobile phones that allows remote employees to connect to the system regardless of their location.


The Aavaz system offers sophisticated dialer, PBX, IVR, voicemail and other standard call center functionality. It also includes functions to assist with agent training and performance reviews, such as Whisper, Barge and Listen-in. The software allows users to build their own scheduling system based on staff availability and weekly shift requirements.


Aavaz is suitable for businesses requiring only a few extensions but also scales up to include hundreds of users.
> 
> Verdict: Rated **3.9/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.9/5** | 4 Reviews |
| Ease of Use | 3.6/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 3.7/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Aavaz
- **Founded**: 2004

## Commercial Context

- **Starting Price**: US$84.99
- **Pricing model**:  (Free Trial)
- **Pricing Details**: No set up costs, no hidden costs, unlimited data.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Centre
- CRM
- Call Logging
- Call Recording
- Call Routing
- Call Scripting
- Campaign Management
- Computer Telephony Integration
- IVR
- Inbound Call Centre
- Manual Dialer
- Monitoring
- Outbound Call Centre
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Voice Mail

## Support Options

- 24/7 (Live rep)

## Category

- [CRM Software for Startups ](https://www.softwareadvice.ie/directory/3235/startup/software)

## Related Categories

- [CRM Software for Startups ](https://www.softwareadvice.ie/directory/3235/startup/software)
- [Gaming and Casino CRM Software](https://www.softwareadvice.ie/directory/340/gaming-casino-crm/software)
- [Mortgage CRM Software](https://www.softwareadvice.ie/directory/345/mortgage-crm/software)
- [Knowledge Base Software](https://www.softwareadvice.ie/directory/3898/knowledge-base/software)
- [Hotel CRM Software](https://www.softwareadvice.ie/directory/339/hospitality-hotel-resort-crm/software)

## Alternatives

1. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (989 reviews)
2. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1777 reviews)
3. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
4. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3414 reviews)
5. [Zoho Desk](https://www.softwareadvice.ie/software/393877/zoho-desk) — 4.5/5 (2212 reviews)

## Reviews

### "Excellent Call Center Software. It was a game changer for us\!" — 4.5/5

> **Allison** | *25 August 2015* | Real Estate | Recommendation rating: 9.0/10
> 
> **Pros**: Great integration with Twilio without any issues. It was also very easy to customize our campaign when we don't have a very common call center structure or product. Reports function is extremely helpful in keeping an eye on our call team.
> 
> **Cons**: It was initially a little harder than other on line software to figure out for the non tech savvy.

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### "Aavaz on the Rush\!" — 5.0/5

> **Leilani Grace** | *11 July 2018* | Recommendation rating: 10.0/10
> 
> **Pros**: this is efficient with small businesses online and in the call center industry. It is easy to use and hassle free.
> 
> **Cons**: it only has a 7 day free trial which I hope they can extend at some point so we can enjoy the full benefits of the service

-----

### "A good call center suite for sales and marketing team" — 3.0/5

> **Verified Reviewer** | *30 March 2022* | Computer Software | Recommendation rating: 6.0/10
> 
> **Pros**: The Aavaz's most appealing feature is its progressive and predictive dialers. It eliminates the time spent waiting for an answer, and it saves a significant amount of time. Call recording is done so that it is simple to go back and review previous calls in order to learn from past mistakes. Integration with SugarCRM was simple to set up and utilize.
> 
> **Cons**: Performance of the call
Hanging problems
Need more call outcome options and it should be easily customizable
> 
> As part of outbound sales, Aavaz was used as a call center for making foreign calls. It was quite beneficial in terms of integrating with the CRM and carrying out the sales process's calling actions. Its features helped people save time and overcome recording issues.

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### "Say goodbye to dropped calls\!" — 3.0/5

> **Jennifer** | *2 April 2018* | Recommendation rating: 7.0/10
> 
> **Pros**: I cannot say enough about the Preview Dialing feature included here - what an excellent tool to help facilitate transactions/conversation with the clients.  Saves me the time from having to review case by case before reaching out directly.
> 
> **Cons**: Set-up was confusing at first but once the system was up and running, the navigation proved to be very user-friendly.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/14272/aavaz)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/aavaz-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/14272/aavaz> |
| en-GB | <https://www.softwareadvice.co.uk/software/14272/aavaz> |
| en-IE | <https://www.softwareadvice.ie/software/14272/aavaz> |
| en-NZ | <https://www.softwareadvice.co.nz/software/14272/aavaz> |

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