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About Ooma Office
Ooma Office is a cloud-based voice + video solution suitable for businesses of all sizes. The platform includes a full suite of business phone features designed to deliver a flawless communications experience and advance team collaboration.
With Ooma Office, there are no contracts or long-term commitments. This makes it easy for businesses to scale it's office phone system with Ooma as your team expands.
An easy-to-use and intuitive cloud admin portal allows you to customize the service including hold music, personalized greetings and menus, and even offers a free mobile app for your iPhone or Android device. Additional features such as video conferencing, call recording and voicemail transcription are available with Ooma Office Pro. Customers have their choice of hardware – conventional analog phones, IP phones, virtual service through the Office for Mobile app, or any combination of the three.
Ooma provides 24/7 Customer Support over-the-phone and for additional assistance, there are product tutorials, live chat and other online resources available.
Ooma Office pricing
Ooma Office does not have a free version but does offer a free trial. Ooma Office paid version starts at US$19.95/month.
Starting Price:
US$19.95/month
Free Version:
No
Free trial:
Yes
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Ooma Office Reviews
Feature rating
5 reviews of 235
View all reviews
Robert Wallace
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5
5
Reviewed on 11/12/2019
A Solid Option For Small Businesses
The Ooma platform has been great for our office. The apps and web portal give us everything we need to have a customized set up. The only problems we've had have been hardware related, and those were resolved by their support team.
Pros
The Ooma Business platform is pretty robust and easy to setup and use. We've been able to deploy phones and fax and our clients get a professional experience when they call us.
Cons
There are a couple of quality of life features missing, i.e. you can text from mobile, but not from desktop.
Alternatives Considered
RingEXReasons for Choosing Ooma Office
Limited functionality and difficult setup/management.Reasons for Switching to Ooma Office
The price, features, and reliability.
Robert
- Industry: Wholesale
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 31/1/2024
Single line and phone system
Excellent. I get calls offering to change phone systems and supplier but out cost is so low they can't compete.
Pros
It's simple and works good. Voice mail works well.
Cons
Don't have any. I have a UPS set up so the phone and internet connection works even when the power goes out for short periods.
Aaron
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
3
Features
3
Ease of Use
1
Customer Support
1
1
Reviewed on 6/5/2024
Stay away at all costs
There is nothing positive I can say about Ooma. They issued me a phone number that didn't work and I spent so many hours trying to correct. They wouldn't credit the bill for the time the phone line didn't work despite initially agreeing to issue the credit. It is impossible to get anything fixed or even to understand the issue. They bill more than the agreed upon costs. They mailed the phone to the wrong address and when I asked them to confirm the address they lied and said they confirmed it with UPS. They sent the wrong phone of a much lessor value and utility. Ooma makes AT&T and xfinity look like they have first rate customer service in comparison.
Pros
The best thing about Ooma was leaving Ooma to another phone company.
Cons
Too many things too list.
Ooma issued me a phone number that I requested how I wanted my company name to show on caller ID and they told me they cant because it is not an Oooma phone number despite issuing me the phone number which I proved with documentation they issued to me. The phone number only worked sporadically with the majority of calls getting a disconnect recording which they blamed on the phone company of the caller even though I tested the phone line by calling from another Ooma phone a few times as well as ATT and Verizon all with the same result. It took them over ten hours of calls until they finally admitted to the problem and told me the only option was to take a new phone number after I paid to have literature and website put out with the issued phone number. They would not even refund the money they charged me for the phone line that did not accept calls. They billed me twice for the first month which i wouldn't have noticed if I wasn't having other issues with OOMA.
Ooma puts you on hold for about an hour to transfer you to the correct person for help, subsequently, you then they put you on hold again and disconnect you so you need to start over. The representatives constantly telling lies instead of fixing issues. Blaming the issues on everything else instead of taking ownership of the issue.
Craig
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 26/1/2024
All In One; Simple and Effective!
Pros
Being able to make calls, messages, faxes and voicemail management from one integration solution makes for easy client communication management.
Cons
Set up of phone numbers and how they interact can be difficult, but Ooma customer support was very efficient and effective at optimizing our settings.
Reasons for Switching to Ooma Office
Overall features including text messaging and fax integration was vital for our business model.
Sharon
- Industry: Graphic Design
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5
4
Reviewed on 9/11/2020
Best VoIP for the money
Great experience. It was so simple to set up, I only wish I didn't have to pay extra for the desktop app.
Pros
Ease of set up, the service is reliable, call quality is good, great price and many extras, and customer service is top notch (if you need them at all).
Cons
Desktop app and call recording are only available with a higher prices plan. Occasionally there is a little static on the call or echo, but it could be my internet service as I am out in the country and only get DSL.
