Ooma Office

Pros

The easy of use. Fast setup. Customer service is the BEST. Very professional and knowledgeable.

Cons

Sometime calls come in and we dont see them.

Pros

Answer the call in the office or on the APP, same great quality. Never miss a call.

Cons

The basic service "pro" service have vastly different features. A mid range upgrade from basic would be a useful for a company that isn't yet a "pro" level.

Alternatives Considered

Reasons for Switching to Ooma Office

Pros

Ooma office was very easy to implement, with a simple online interface to control everything from.

Cons

The quality of the calls was not always very consistent. Some calls I was unable to hear the other person on the line when they were local and on a hardline. Further, the lack of usable internet on their platform was a short term challenge. For the price, I would expect more.

Pros

It makes it very easy to keep a record of calls made/recieved.

Cons

There is nothing in particular that I dislike, however sometimes it can be easy to miss a notification.

Pros

It’s about half price of our prior provider. And, it is very intuitive to set up those who know how to operate technology.

Cons

For some reason, we don’t get an alert notification on the phone itself when there’s A voicemail.
We’ve had several glitches with the phones eg. Call Park that we had to contact customer support for. Customer support was very helpful. Most of the issues have been resolved. They required a firmware update. Hopefully we can get the rest of the minor issues resolved soon.

Alternatives Considered

Reasons for Choosing Ooma Office

Switched From

Reasons for Switching to Ooma Office

Pros

The only thing that I think Ooma office was fair in was the price they charged monthly compared to their competitors.

Cons

The free trial is a complete scam I have used different business calling solutions applications and they would give a 7 day or a 14 day free trial and they do not charge you unless you are fully satisfied with the trial and ready to give payment. With Ooma you have to pay for a $55 activation fee to set up your account (that is non-refundable). How can you claim your company is offering a free trial if you have to pay $55 to use their product.

You only get 2 phone lines to call from and each additional line you want to add is an extra $15 charge. It says nowhere on their website that you will be charged $15 to add an extra phone line, nor does it give you a warning saying "Are you sure you want to purchase this additional line for $15". I only found out they charged me because I got an email receipt for the 15 different phone lines I added that I wouldn't have ever known I was being charged for if I never was sent an email receipt.v

They claim to have 24/7 customer service line dedicated to be able to assist users at anytime. In my experience I dealt with long wait times to get a hold of anybody and when I did speak to someone about my frustration about the additional phone lines being charged. I would be told that they couldn't do anything as I am calling non-office hours they are only open from 9am-7pm EST anytime after that you will reach someone that is located in The Philippines and they can't deal with cancellations or refunds.

Pros

full communications stack with fair pricing

Cons

can sometimes be a little glitchy - what comms platform isn't though

Alternatives Considered

Reasons for Choosing Ooma Office

Switched From

Reasons for Switching to Ooma Office

Pros

The price is great and you can customize the features you need.

Cons

The service was lacking. Our phone has been losing internet connection repeatedly and even though our internet speed/latency is beyond what Ooma requires, they still tried to blame the issues on my internet connection (and even told my staff that a jitter time of 1ms should be 5ms, even though the fact is a lower jitter number is desirable not higher).

Pros

Ooma Office saved me a bundle compared to what Verizon was charging me and give me many more options like the app and plethora of phone features and virtual assistant.

Cons

Ooma depends on our internet connection which could be more reliable. This is less a concern with Ooma than our internet provider

Pros

When using in the office with their IP phone, the call quality and reliability are good. Fair price for features offered.

Cons

Ongoing issues with access and notification on my mobile phone. Months of efforts with their customer service team have failed to fix a bug they have working with Google Contacts.

Alternatives Considered

Reasons for Switching to Ooma Office

Pros

I could operate from my cell phone as if I were in the office.

Cons

That you had to buy an ooma phone and there was some confusion between the personal and business version.

Pros

I love that they are always looking to upgrade the features to what their customers need.

Cons

I wish the desktop app, and the mobile app were a little more advanced. I would also like the virtual assistant to transfer to a different number when the option is selected.

Pros

Abundant features at a very affordable price - high quality calls and great support in the rare case you need it.

Cons

It is hard to think of something I don’t like … because there isn’t anything.

Pros

I had the same service though another company before, Ooma es much better to use and the price is lower.

Cons

It is easy to use. I had this smea type of serivce with another company and Ooma is much better to use and more reliable.

Pros

I love Ooma office. My company, only me, does not do a lot of phone correspondence. And a few years ago, I was inundated with spam and junk calls. The switch to Ooma Office allowed me to set up a system where the user needs to push a few buttons to get to me. This has stopped all spam and robo calls. As a one person business, this has saved me hours of previously lost productivity.

Cons

If I have to give a con, then it would be their desktop app. I can't recall why I didn't like it, but I ended up removing it from my desktop. I use the web version of their app and it works just fine.

Pros

The price when I was starting new was affordable

Cons

when the internet is down phones are down.

Pros

I use Ooma Office so much over the day mostly to receive calls and redirect them to my cell or to call back from the office number using the app. Quality is great and it just works for me.

Cons

I don’t have any complaints at this time.

Pros

We've been using the Ooma phone system for our business, and it has truly transformed the way we communicate. Ooma has been a game-changer for our budget. We've seen a significant reduction in our monthly phone bills without compromising on the quality of service. It's a win-win for our bottom line.

Cons

No issues with their service and easy on the budget especially when starting out.

Pros

Customer service is very good, and I save money.

Cons

Sometime I here echos or get a bad connection. I'm not sure if this is Ooma's fault though,

Pros

Easy to use. Allows us flexibility and immediate access to phone messages.

Cons

Nothing that I have experienced-all of our office experiences have been positive. Needs all met.

Pros

Quality handsets and voice quality. Mobile phone integration has been valuable.

Cons

Monthly costs may not be the least expensive but the quality of the service has been better than expected.

Pros

Pricing is very competitive. Quality of product is great. Service is second to none.

Cons

I have not had any bad experiences with the company

Pros

Works well. Great features for the price. Fantastic support.

Cons

Really do not have any cons. Does what it says it will do.

Pros

all in one service. was able to add faxline also

Cons

signal can sometimes get interfered with

Pros

It's user-friendly and it's been helping our business a lot.

Cons

I would like it if they improved the text messaging as now we can't receive or send any pictures or documents.

Pros

The best thing about Ooma was leaving Ooma to another phone company.

Cons

Too many things too list.
Ooma issued me a phone number that I requested how I wanted my company name to show on caller ID and they told me they cant because it is not an Oooma phone number despite issuing me the phone number which I proved with documentation they issued to me. The phone number only worked sporadically with the majority of calls getting a disconnect recording which they blamed on the phone company of the caller even though I tested the phone line by calling from another Ooma phone a few times as well as ATT and Verizon all with the same result. It took them over ten hours of calls until they finally admitted to the problem and told me the only option was to take a new phone number after I paid to have literature and website put out with the issued phone number. They would not even refund the money they charged me for the phone line that did not accept calls. They billed me twice for the first month which i wouldn't have noticed if I wasn't having other issues with OOMA.
Ooma puts you on hold for about an hour to transfer you to the correct person for help, subsequently, you then they put you on hold again and disconnect you so you need to start over. The representatives constantly telling lies instead of fixing issues. Blaming the issues on everything else instead of taking ownership of the issue.

Pros

We had a property where the phone system has failed completed. Spun up OOMA office with phone numbers and set up Remote Call Forward on the lines coming. Property back in business within 45 minutes which included any tweaks. We ordered phones after we got it all set up.

Cons

If using the wifi on the phones, it is best to have a network jack that has access to the internet to get started with firmware downloads, etc. We have some challenges getting that part set up and had to get on the phone with support and they were helpful for us.

Pros

Have had many years and have only seen one outage in 5+ Years We have been using it. The outage was fixed in less than an hour so did not impact us much. Very helpful staff and a great price for business looking for a easy to use system with all the features.

Cons

Locked out of phone settings so if you are looking for changing phone wallpaper there is no option to do this on the phones.

Pros

Quality of service and customer satisfaction

Cons

None , but it would be nice to incorporate some additional information regarding AI

Pros

I love how Ooma will integrate with my Google Contacts, call recording is crucial and voicemail to email transcribed has been a game changer. Best of all is he phone app so you can make and receive calls and texts ont he go.

Cons

There is nothing no to like, I have been recommending Ooma to people for years and they love it too!

Pros

Cut our phone expense down to about 1/5 what it used to be.
Ability to take our phone and work from other locations when needed.
Ability to use our cell phones thru the mobile app and have it appear as if we are in the office.

Cons

Texting ability was included initially but now appears to be lost and only included with their Pro plan.

Alternatives Considered

Reasons for Choosing Ooma Office

Reasons for Switching to Ooma Office

Pros

I love the customer service the best!!!! They are always on top of their game, and willing to go above and beyond to help you out!!!!!

Cons

Honestly, there isn't anything I don't like about this product!!!!

Pros

The app which allows you to make calls from your desktop anywhere in the world

Cons

Voicemail doesn't always record or transcribe properly

Pros

We like the VOIP option for the service. The transcribed voicemails that arrive in our email boxes. The menu option and ease of changing our office availability/hours is super. With the calendar feature, we can adjust the office holiday and bad weather closures quickly. We are also excited about the mobility of the set up - we are changing our office and we just take it all with us. No number changes! We also like to call register - you can track back numbers in/out if needed.

Cons

Sometimes we get an electrical outage and the in-office system goes down (but it still rings to our cell phones so we are able to do business). The fax is a little awkward to learn, but after you have it set it works out good.

Pros

Easy to use with lots of features/addons

Cons

Internet is needed for it to work.You can be offline during outages.

Pros

being able to have an office phone or use my cell phone. I don't like always being on my cell phone. I can also use the phone system when I travel since I am connected to Wi-Fi and have an adapter that I can use to connect my phone so that it works over Wi-Fi.

Cons

some of the features were geared to larger businesses than mine.

Pros

Ooma did let us consolidate phone service among different sites in one easy to manage dashboard.

Cons

The VOIP phone service was extremely glitchy, leaving clients unable to reach our team to manage their schedules on more than several occasions over the time period in which we used the product. Very frustrating.

Pros

Appreciate that the platform is always adding new features and other requested functions

Cons

Set up is a bit tricky in the beginning to be honest

Pros

Easy usuage and the efficency of their customer service is next to none. Customer service is very dedicated. They answer the phone on 2nd or 3rd ring, curteous and happy to talk to you, stick with you until issues are resolved and follow up to make sure you are satisfied. They are simply amazing

Cons

Nothing- may be make the handset a little smaller.

Alternatives Considered

Reasons for Switching to Ooma Office

Pros

Text messaging, desktop app, recording features are so simple to use

Cons

Some mobile devices have a lag for text messages

Pros

It's simple and works good. Voice mail works well.

Cons

Don't have any. I have a UPS set up so the phone and internet connection works even when the power goes out for short periods.

Pros

Being able to make calls, messages, faxes and voicemail management from one integration solution makes for easy client communication management.

Cons

Set up of phone numbers and how they interact can be difficult, but Ooma customer support was very efficient and effective at optimizing our settings.

Alternatives Considered

Reasons for Switching to Ooma Office

Pros

I originally sought a solution to replace AT&T. Ooma has addressed every single one of my issues - cost, reliability, and customer support are second to none.

Cons

I can't think a single thing. I love everything about this company.

Pros

Ooma Office is so easy to set up and use - that even I, the most inexperienced phone user, was able to set up my entire office of 5 completely by myself. We have had Ooma Office for almost 4 years and have loved it since! I love that I can easily forward calls to other users, I can port my desk line to my cell phone if I need to step away, I can block calls from spam and unwanted numbers at the click of a button and it is all user friendly.

Cons

It took me a while to figure out how to add a new line/phone to our existing account

Pros

Ooma customer service is the best! I very rarely have to be put on hold and they are always friendly, patient and very helpful! They give you a feeling of working with a small company; very accommodating!

Cons

I really don't have any issues. I did have an issue at one point after an upgrade in their system and kept having to call with the same problem and they credited me for the period of time we had the issues.

Pros

Ability to access the phone, fax, and text feature via the phone app and desktop app.

Cons

Unable to search text messages, saving contacts,
updated desktop App not sending faxes properly.
Apps dont always show live red numbers of unread messages, texts, calls, voicemails

Pros

Price was in our range. Quick transfer of numbers. 24 hours service.

Cons

Not referring commission. Their all lack many features.

Pros

The initial setup was easy. The cost for the system was inexpesive, and the monthly service fee is low.

Cons

Nothing. Everything went smoothly and as expected.

Alternatives Considered

Reasons for Choosing Ooma Office

Switched From

Reasons for Switching to Ooma Office

Pros

It works! Customer service is good! Can be a challenge sometimes working out voicemails, if someone doesnt pick up, adding a better quality voicemail. sometimes the customer service can mess it up even more

Cons

google vertification spam, random calls, and spam hits out office too many times because of ooma somehow...

Alternatives Considered

Reasons for Switching to Ooma Office

Pros

Not having to use AT & T at all and easy to use

Cons

Nothing other than not being able to see what number calls in when I transfer to a mobile number.