--- description: Review of PagerDuty Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: PagerDuty | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Online Help Desk Software](/directory/3529/online/software) > [PagerDuty](/software/143953/pagerduty) # PagerDuty Canonical: https://www.softwareadvice.ie/software/143953/pagerduty Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.ie/software/143953/pagerduty?page=2) > PagerDuty is an incident management solution for monitoring systems and triggering alerts. Key features include monitoring aggregation, event grouping, real-time collaboration, mobile incident management, user reporting and live-call routing. It is suitable for support teams, engineering teams, NOC and system administrators of all sizes. Users get the full-stack visibility and actionable insights of applications, infrastructure and services from a centralized place. On-call scheduling enables organizations to manage resources on critical apps and services that need aid. The collaboration feature enables project members to get real-time notifications through preferred channels. PagerDuty offers integration with over 150 monitoring tools, deployment and ticketing tools. It enables users to get alerts by phone, SMS, email and mobile apps for iOS and Android. PagerDuty is available through annual or monthly subscription options. > > Verdict: Rated **4.6/5** by 219 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 219 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: PagerDuty - **Location**: San Francisco, US - **Founded**: 2006 ## Commercial Context - **Starting Price**: US$10.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Starter: $10/month billed monthly or $10/month billed annually for up to 6 users Platform: $35 per user/month billed monthly or $29 per user/month billed annually Platform business: $47 per user/month billed monthly or $39 per user/month billed annually Enterprise: $119 per user/month billed monthly or $99 per user/month billed annually - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - CPU Monitoring - Dashboard - Data Aggregation - Data Storage Management - Email Alerts - Email Management - Event Logs - IT Monitoring - IT Reporting - Incident Management - Incident Reporting - Inventory Management - Issue Management - Issue Tracking - Knowledge Base Management - Mail Server Monitoring ## Integrations (42 total) - Amazon EC2 - AppDynamics - BigPanda - Bitium - Circonus - Crashlytics - Datadog - Dynatrace - Freshservice - Front - Google Workspace - HaloPSA - Incapsula - Integrate.io - Jira ... and 27 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Online Help Desk Software](https://www.softwareadvice.ie/directory/3529/online/software) ## Related Categories - [Online Help Desk Software](https://www.softwareadvice.ie/directory/3529/online/software) - [Help Desk Software for Schools](https://www.softwareadvice.ie/directory/3857/schools/software) - [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software) - [IT Management Software](https://www.softwareadvice.ie/directory/4563/it-management/software) - [Website Monitoring Software](https://www.softwareadvice.ie/directory/4550/website-monitoring/software) ## Alternatives 1. 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I added 3 more over the next 2 days to go well over the targeted mark. Coworkers were excited to help put time and effort into the system as opposed to the free tool which I couldn't seem to get any traction with. The alerts were immediately available, they were easy to get posting to my cell phone, and adding additional users was a cinch. The tool unfolds and becomes more useful the more time you put into it where some tools you struggle to get right and then you're afraid to make changes. > > **Cons**: The UI is a bit quirky in the scheduler which is a pretty important view if you have a rotating on-call shift you're trying to tie down. There was a lot of "can't delete before you delete elsewhere" scenarios where there could have been a "will also delete these elsewhere, are you sure?" scenarios. What you gain in ease of use and stability in the mobile platform you lose in overall functionality, it is simple almost to a fault and while it seems silly there's no skinning of the mobile app to better suit your personality in a hyper-customized world. I'll know shortly if they're willing to go longer but they seem to be sticklers for the exact trial length + only a little. Corporations interested in putting in a full month long or longer trial that may need that amount of time to show value, create a SOW, and have a PO issued may be stuck in limbo for a few weeks. > > We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from our dc provider) and were able to drop a cellular device using the centralized phone contact with Pager-Duty. We also were able to put our on-call schedule into PagerDuty to realize immediately who was on-call for what product, in what region. There was a very immediate value add realized from even just trialing PagerDuty. ----- ### "A Modern and Reliable Incident Management Platform - PagerDuty" — 5.0/5 > **Boyang** | *9 March 2023* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: PagerDuty is a modern and reliable incident management platform that has simplified the way our team deals with operational issues. It has an intuitive user interface that makes it easy to navigate and manage all aspects of incident response. It also provides detailed insights on incidents and their root causes, allowing us to quickly identify and address any issues. The integration capabilities have been especially helpful in allowing us to quickly integrate into our existing systems and processes. > > **Cons**: The only downside we have encountered with PagerDuty is that the pricing can be somewhat expensive for smaller businesses. Additionally, the customer support could use some improvement, as responses are sometimes slow. > > We have been using PagerDuty for a few months now and have been really pleased with the experience. The incident response capabilities have been invaluable in helping us quickly address any operational issues. The user interface is easy to use and the integration capabilities have been especially helpful. We have experienced a few hiccups with customer support, but otherwise our experience has been positive. ----- ### "Good alerting tool, confusing to set up" — 3.0/5 > **Verified Reviewer** | *7 January 2019* | Retail | Recommendation rating: 7.0/10 > > **Pros**: We've used this for the past couple years, and it's a great tool that can be set up with various integrations that can be used to call,text or email a developer on call. We even integrated it with Hipchat and Microsoft teams. Escalation policies can be set up and it really helps when one person drops the ball. > > **Cons**: The services, teams and escalation policies is very confusing and hard to set up at first. ----- ### "Great solution for on-call and incident management for any organisation\!" — 5.0/5 > **Derek** | *22 November 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: PagerDuty very easy to configure and use, I've given access to team leads with no instructions and they've been up and running that day. > > **Cons**: It'd be great if PagerDuty could integrate with all versions of Jira natively without a 3rd party plugin. > > We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located. ----- ### "Great product, helps us a lot" — 5.0/5 > **Pankaj** | *12 November 2019* | Online Media | Recommendation rating: 10.0/10 > > **Pros**: - The flow of events, mainly. How it goes from Triggered, to ACK, to resolved with snooze options, it feels natural. - Notification flow: How I can set up to notify my phone, wait two minutes before texting me, and wait five minutes before calling me. - Slack integration > > **Cons**: - Configuration can use some redesign. Its hard to find some settings sometimes. I told a coworker about updating notifications, and it took them a while to figure out where they can do that. - Some important features are hidden behind a higher tier plan, eg: analytics. > > As much as i hate to see a call from pagerduty, i know its doing its job. Its served the purpose well, its rare that we have to login and change settings since you can ack and resolve from phone, or slack. You could add snooze option to the slackbot, that would be awesome\! ----- Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.ie/software/143953/pagerduty?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/143953/pagerduty) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data