--- description: Review of Papertrail Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Papertrail | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Observability Software](/directory/4534/observability/software) > [Papertrail](/software/144190/papertrail) # Papertrail Canonical: https://www.softwareadvice.ie/software/144190/papertrail Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/144190/papertrail?page=2) > Papertrail is a cloud-based log management solution that helps businesses consolidate and monitor application logs, text log files and Syslogs. Supervisors can detect anomalies within system activity and application performance and receive real-time summaries with detailed timestamps, graphs and charts to initiate troubleshooting processes. Papertrail’s built-in search functionality utilizes query syntax methodology to filter data across multiple sources, including applications and servers. Administrators can configure role-based permission levels and access rights, restricting specific users to view, edit or delete information. Additionally, users can configure automated backups and store data archives on a centralized platform. Papertrail comes with an application programming interface (API), which allows businesses to integrate the system with several third-party solutions, such as Slack, PagerDuty, Librato and more. It is available on monthly subscriptions and support is extended via email. > > Verdict: Rated **4.3/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 12 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SolarWinds - **Location**: Tulsa, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$7.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: $7 1 GB/month 1 week search 1 year archive $18 2 GB/month 1 week search 1 year archive $35 4 GB/month 2 weeks search 1 year archive $75 8 GB/month 2 weeks search 1 year archive $150 16 GB/month 2 weeks search 1 year archive $230 25 GB/month 2 weeks search 1 year archive - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - API - Activity Dashboard - Activity Monitoring - Alerts/Notifications - Analytics - Anomaly Detection - Application Management - Archiving & Retention - Audit Management - Audit Trail - Charting - Compliance Tracking - Correlation Analysis - Data Analysis Tools - Data Visualisation - Diagnostic Tools - Event Logs - IP Filtering - Log Analysis Tools - Log Collection ## Integrations (8 total) - Amazon CloudWatch - AppOptics - Datadog - Honeybadger - Librato - PagerDuty - Slack - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Observability Software](https://www.softwareadvice.ie/directory/4534/observability/software) ## Related Categories - [Observability Software](https://www.softwareadvice.ie/directory/4534/observability/software) - [Application Performance Management Software](https://www.softwareadvice.ie/directory/4140/application-performance-management/software) - [Log Management Software](https://www.softwareadvice.ie/directory/4551/log-management/software) - [Firewall Software](https://www.softwareadvice.ie/directory/4664/firewall/software) ## Alternatives 1. [Site24x7](https://www.softwareadvice.ie/software/360425/site24x7) — 4.7/5 (344 reviews) 2. [Splunk Enterprise](https://www.softwareadvice.ie/software/234262/splunk-enterprise) — 4.6/5 (259 reviews) 3. [groundcover](https://www.softwareadvice.ie/software/438838/groundcover) — 4.7/5 (31 reviews) 4. [Grafana](https://www.softwareadvice.ie/software/315327/grafana) — 4.6/5 (71 reviews) 5. [Better Stack](https://www.softwareadvice.ie/software/185395/Better-Stack) — 4.8/5 (37 reviews) ## Reviews ### "Simple UI, just what you need for log management" — 5.0/5 > **Diego** | *23 February 2019* | Investment Management | Recommendation rating: 10.0/10 > > **Pros**: tail -f style by default. No need to refresh the screen to get new events. But also has nice search with special character to exclude terms, time range, etc > > **Cons**: Nothing, all our team needed was a central place to get all our logs from, and papertrail did just that > > I love how it is like having the terminal, but all your logs in one place. tail/grep is really all you need when reading logs, their autorefreshed ui and search does what I need, and having things like email alerts when certain keywords appear on certain servers is a nice feature ----- ### "Used papertrail to log and monitor user devices and app usage." — 4.0/5 > **Verified Reviewer** | *19 March 2018* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Gave us the ability to monitor devices based on usernames, device ID's, app versions, iOS versions, etc. Easy SQL searching and parsing. Gain the ability to create different visualizations based on predefined metrics but also allows for some customization. See user logs immediately as ours were set to upload every 10 seconds. > > **Cons**: Not very user friendly for new users. There's certainly a learning curve to get started. Depending on how your logging has been setup there can also be a lot of noise to sort through, making the overall experience cumbersome. Most of this is due to sheer volume of data being collected, which is a self imposed problem but it'd be nice to get more support regarding how to handle this or having built in tools to filter out duplicate data points. Users have the ability to setup predefined queries which helps cut down on some of unneeded data, but as mentioned there's a steep learning curve and not very much documentation to go off of. > > We gain valuable insight into what our users and doing and experiencing by monitoring these logs. In certain situations where there's a live issues or outage, having live searchable data from our users is absolutely critical. My only gripe with Papertrail is that it's incredibly powerful but IMHO should be more intuitive, or have better training material to assist users in unlocking its full potential. We have a team of three developers who are competent enough to get what they need out of Papertrail, but I worry they may be missing out on some benefits we weren't even aware existed. Having software that you worry is too powerful for you to fully comprehend how your organization could benefit from it is a great problem to have though. Especially when it comes with an affordable price tag. This complaint is more about my own knowledge base and less of an issue with the software. ----- ### "My review" — 4.0/5 > **Hung** | *12 December 2019* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Intuitive UI, easy to use and setup. I can integrate papertrail to my app rapidly. It saves me a lot of time for troubleshooting issues. > > **Cons**: Do not have the on premise (Self-Hosted) version. ----- ### "Quickly monitor, filter your logs and get notified about errors" — 5.0/5 > **Verified Reviewer** | *18 August 2022* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: We use Papertrail for monitoring all of our micro services. It's really convenient to get an overview of the state of a service, quick and easy to filter through logs and to set up alerts for warnings or errors. Because of its integration with Heroku, adding Papertrail to a new service can be done in just a few clicks. > > **Cons**: It may be difficult to use some functions without prior software development knowledge. The syntax for filtering logs differs from the one used to set up alerts (with the latter being regex). ----- ### "Maintain logs and detect errors instantly" — 5.0/5 > **Verified Reviewer** | *4 November 2021* | Information Services | Recommendation rating: 8.0/10 > > **Pros**: Papertrail is packed with tons of features for log management. It has dashboards with an intuitive interface, search filters to find specific logs in a bunch of raw log data, and log archiving to store logs you may want to keep in the future. I especially find their search capability impressive since you can enter various keywords to quickly find what you are looking for and troubleshoot root causes. > > **Cons**: When configuring logs from the server to Papertrail, I wasn't able to enable this on my own. I needed a web developer's help since they are different ways to integrate the logs in Papertrail and I found it to be confusing. I didn't find their online resources to be as helpful either, however, their customer service is responsive and can point you in the right direction. > > With Papertrail, we are able to gain visibility into our IT infrastructure and better analyze logs to improve troubleshooting as errors arise. It's great to have a centralized hub for logs and advanced monitoring tools at hand with powerful search capabilities. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/144190/papertrail?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/144190/papertrail) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data