4.0
Overall rating
Reviews

4.0
Overall rating
Reviews

About OrderWise

OrderWise is a comprehensive ERP & WMS solution that helps businesses of all sizes and industries manage the entire supply chain process, from manufacturing to drop shipping. Designed to drive increase productivity, accuracy and profitability into every aspect of their daily processes. Key features of OrderWise include barcoding, inventory tracking, billing, dispatching, customer relationship management (CRM) and much more. Organisations can import bank statements/transaction details and generate financial reports in compliance with industry standards. Additionally, it offers mobile applications for Android devices, which lets users track client interactions, invoices and order status even from remote locations. OrderWise facilitates integration with various third-party applications such as Magento, eBay, Amazon, WooCommerce and more. Pricing is available on request and support is extended via email, phone and other online measures.
OrderWise Software - OrderWise customer details
OrderWise Software - OrderWise order details
OrderWise Software - OrderWise sales order
OrderWise Software - OrderWise login page
OrderWise video
OrderWise Software - OrderWise customer details - thumbnail
OrderWise Software - OrderWise order details - thumbnail
OrderWise Software - OrderWise sales order - thumbnail
OrderWise Software - OrderWise login page - thumbnail

OrderWise pricing

OrderWise does not have a free version. OrderWise paid version starts at £12,000.00/one-time.

Starting Price:
£12,000.00/one-time
Free Version:
No
Free trial:
No

Alternatives to OrderWise

OrderWise Reviews

Feature rating

Value for Money
3.5
Functionality
4
Ease of Use
3.8
Customer Support
4.0
5 reviews of 23 View all reviews
Anthony
Anthony
  • Industry: Computer Hardware
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/12/2021

A fully featured ERP solution that just keeps growing

Overall, we have had a positive experience with the software. It has allowed us to modify our internal processes to suit ours and our customers' needs whilst adapting with those changes easily and without large costs.

Pros

The software is easy to implement and Wise Software provide you with access to a full team and dedicated contact to help with migrating data from your existing system to OrderWise which helps to minimise issues.

Once setup the software is intuitive to use and provides a high level of customisation on the data that you see in the grids and on the data entry screens.

Their technical support is among the best in the industry with each member of staff having to undergo a 6-month training program and multiple tests before they take any calls. This means that when you talk to them, they fully understand every inch of the software and can quickly work with you to resolve any issues or guide you on the best way to achieve something.

Cons

There really is not much to dislike about OrderWise, I guess the only real thing that I think could be improved is that monthly software updates should be provided on all support packages.

Alternatives Considered

SAP Business One

Reasons for Choosing OrderWise

Sage Line 50 Accounts did not allow us to operate out business processes the way we needed to and provided no flexibility for plans we had.

Reasons for Switching to OrderWise

OrderWise offered all the features that we required, a better implementation experience and from talking to other customers we knew they would be able support our business moving forwards.

Response from Forterro Group

Hi, Anthony thanks so much for your review. Nothing pleases us more than seeing our customers succeed, and so we're delighted to hear that you've had such a positive experience using OrderWise. We place huge importance on customer support, and it's fantastic that you've recognised the knowledge and expertise of these teams in particular we'll be sure to pass on your comments. Thanks for your continued partnership.

Replied 7/12/2021
Richard
  • Industry: Wholesale
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/11/2019

Next Level Software

OrderWise has enabled Rock Fall Safety Boots to take the next step in our growth strategy.

We went live with OrderWise in January 2018, opting to take all relevant modules including Accounts, CRM and Business Intelligence. We quickly added the B2B Portal to our subscription which is a huge USP for us as a business.

The most impressive thing about OrderWise is their ability to keep moving forward, a vision that is very much aligned with ours.

We have seen several key developments happen that have directly benefited our business in a short space of time. Our customers have seen transformational change in our service capabilities.

Without hesitation we recommend OrderWise to stockholding businesses.

Pros

Forward thinking company
All in one business management system
Adaptable
Modular
Quick support response times

Cons

I don't see any cons with OrderWise, compared to the system we moved from everything has been better in every area.

Alternatives Considered

NetSuite and Khaos Control

Reasons for Switching to OrderWise

OrderWise is an all in one platform, with UK based customer service, and are very much like minded business to ourselves.

Response from Forterro Group

Hi Richard,

Thank you for your OrderWise review. We take great pride in continuously enhancing our software and have passed on your comments to our Development team.

It's great to hear of the success your business has seen since going live with OrderWise!

We look forward to continuing to work together, as well as providing further updates which will benefit your business.

Many thanks,
The OrderWise Team

Replied 2/12/2019
Will
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 3/8/2022

Order-unwisely

Dreadful

Pros

Pick and pack was efficient which was pleasing

Cons

OrderWise, or Order-unwisely as our team now refer to it, appeared to offer our business an ERP solution to nearly every eventuality in a very slick sales process lead by [SENSITIVE CONTENT] . For an £80k investment you would expect the system to match our requirements.

We are an omnichannel, multicurrency online retailer, and to have an ERP that integrates with every sales channel, provides inventory and order management, and then reconciles to the accounts package sounded too good to be true! And it now appears that this was exactly the case.

As part of a five solutions shortlist, which included three demos from [SENSITIVE CONTENT] , we chose OrderWise in June 2021 as you offered such a complete solution and the support to successfully migrate and implement the system. However, [SENSITIVE CONTENT] overpromised and ultimately the software and team underdelivered.

The list of issues with Orderwise goes on, but we don't have all day, all of which I've shared in a letter of complaint to their [SENSITIVE CONTENT] over 7 weeks ago and received no response which sums it all up, they take no care or consideration for their customers.

My advice look elsewhere!

Response from Forterro Group

Thanks for your review.

It's disappointing to see your comments given the level of engagement between our team and senior members of your organisation including you having direct contact details for our Sales Director. There was an extensive process which took place to scope a solution for your requirements. To suggest that we "do not care" is not a fair reflection of our dedicated and knowledgeable team.

Our records show that, following sign-off and through the implementation and go-live phases of your project, all queries were answered quickly and with mutually agreed outcomes. Had you lacked functionality that would create business-critical issues we would not have gone live with your solution.

Switching and/or implementing new technology is a significant undertaking. We have several experienced professionals across our team who work closely with our clients throughout projects that has been the case here, and would have continued.

We wish you all the best.

Replied 22/9/2022
Suzanne
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 23/9/2019

Revolutionised our business

The OrderWise team have been amazing. The sales team, training team, go live team and now our account manager have always been so knowledgeable, accommodating and really friendly. The effort they've all put into to knowing our business and working with us has been fantastic.

Pros

OW has the ability to allow the business to grow and the software will grow with us. There are so many functions that make the business more efficient now but the possibilities look endless for having software that will work with our business rather than the business work with the software.

Cons

I appreciate that there needs to be a cost involved for development but there were some requests made where I thought that the function should either be included or the cost was steep for a minor change.

Response from Forterro Group

Hi Suzanne,

Thanks for reviewing OrderWise. We aim to deliver a high level of customer service across the business, so to receive your comments that this has been achieved is very rewarding to us and will be passed on to our teams.

We look forward to continuing to work together as your business grows.

Many thanks,
The OrderWise Team

Replied 2/12/2019
Duncan
  • Industry: Wholesale
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 21/11/2019

OrderWise ERP

Customer Support is excellent and fast. Having OrderWise running the back end of our business has given me the confidence and time to focus on the front end.

Pros

OrderWise has allowed us to integrate accounting, inventory and manufacturing in a single platform.
It comes with powerful reporting and once you get used to the grid system, is very easy to use.

Cons

Cost per license is quite high and at the time of writing, the manufacturing pipeline is not capable of separating WIP from different departments.

Alternatives Considered

Dynamics 365 and Linnworks

Reasons for Switching to OrderWise

Best balance between price and ability to handle both eCommerce fulfilment and manufacturing. The addition of integrated accounts is also excellent.

Response from Forterro Group

Hi Duncan,

Thanks for your review of OrderWise. We are pleased to hear of your positive experiences using our software and with our Support service.

We have passed on your requirements regarding the manufacturing pipeline to the CSM team.

Once again, thank you and we look forward to continuing to work with Candle Shack.

Kind regards,
The OrderWise Team

Replied 2/12/2019

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