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About Intermedia Unite
Intermedia Unite is a cloud-based voice over internet protocol (VoIP) solution that provides small to large enterprises with several tools to streamline business communications. The centralized platform enables users to send messages to colleagues and add media attachments to texts, improving collaboration across organizational departments.
Key features of Intermedia Unite include video conferencing, screen sharing, file management and data backup. Businesses can utilize auto attendants to automatically route incoming calls to specific departments and view weekly/monthly routing schedules. Additionally, it offers mobile applications for iOS and Android devices, which enables users to chat and deliver recorded messages as voicemails to specific contacts.
Intermedia Unite facilitates integration with various third-party applications such as Zapier, Microsoft Dynamics 365, Zendesk and more. Pricing is available on monthly subscriptions and support is extended via live chat, phone, email and other online measures.
Intermedia Unite pricing
Intermedia Unite does not have a free version but does offer a free trial. Intermedia Unite paid version starts at US$27.99.
Starting Price:
US$27.99
Free Version:
No
Free trial:
Yes
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Intermedia Unite Reviews
Feature rating
5 reviews of 183
View all reviews
Kevin Dominik
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 3/9/2019
Outstanding Quality and Service
Out previous provider had considerably raised their price, thus we wanted to migrate to a new solution. As we offer 24x7 support, we needed a solution, that could keep up with our requirements. We are completely satisfied with Intermedia Unite as well as with the interactions we had with Intermedia's staff.
Pros
The Hardware Phone and Softclient have an outstanding availability and quality of service, no matter whether the user works in the office, at home or on Hotel or Airport Wifi. The Administrative interface is easy to use and the combination of toll-free and local numbers give a professional appearance. The quality of the voice mail is great, and the delivery by E-Mail quick and reliable.
Cons
The integration with different Identity Management Systems for a single point of administration environment could be better. Other systems have more comprehensive group call and conference features.
Laura
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5
5
Reviewed on 26/9/2019
SO much better than Microsoft's exchange services
Initially I got valid, correct answers from Sales. My billing is consistent and accurate. I had one question about billing and got an immediate, understandable answer. When the service became live it worked. It was an easy transition. No emails were missing. My team was happy. And the spam, and hacks are so much less. It's amazing.
Pros
The interface, for the most part, works. Much better than Microsoft's 365 portal. And everyone speaks English!! And calls me back!!!
Cons
The passwords. Every time I use the portal I have to change my password. The login screen doesn't look at the username; instead it inserts a random user's credentials. After that it is not possible to reuse previous passwords. This happens to my entire team.
Alternatives Considered
Zoho CRMReasons for Choosing Intermedia Unite
Not a day went by when something didn't go wrong with Office 365 with Exchange. Not a week went by when a client didn't receive a hacked invoice demanding payment to an account in Africa. Support seldom called me back and when they did, all they did was ask me questions and never ONCE did they give me the correct answer. And they kept me waiting on the phone for hours and days. Truly a terrible experience.Reasons for Switching to Intermedia Unite
When I spoke with Sales I receive actionable answers immediately. The pricing was reasonable. And you're located in Mountain View (I'm in SF) so we speak the same language.
Danny
- Industry: Consumer Electronics
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
2
Features
2
Ease of Use
2
Customer Support
5
3
Reviewed on 25/9/2020
NOT Phone orientated .... But it works
The phone works decently, but it seems as if they do not focus on phone calls as much as their other services
Pros
Phone calls consistenrtly go through, good call qualities, good customer service
Cons
Recent calls dont show which calls were incoming and outgoing, no text threads, no option to switch to a direct number and make a call unless you go through the settings online change it and then try to make the call
Alternatives Considered
8x8 WorkReasons for Choosing Intermedia Unite
Mightycall sucks so bad that I would rather lose $100 than give them $40Switched From
MightyCallReasons for Switching to Intermedia Unite
And no reason in particular
Christine
- Industry: Think Tanks
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 29/8/2022
Outstanding
We have havd this system for some time now, and I have not had an issue that required a service technician on site. Now that I think about it, I haven't had an issue.
Pros
The one feature that I like the most about this software is that is user friendly, but more importantly reliable.
Cons
I can't find anything that I do't like about this software.
Melanie
- Industry: Computer Networking
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5
5
Reviewed on 4/9/2019
Great Customer Service
I have had extreme good luck with the customer support I received. All of the agents I have talked to have been very knowledgeable and easy to understand.
Pros
The ease of which you navigate the website
Cons
Could be a little prettier on the eyes. Seems a little outdated.
