Intermedia Unite

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About Intermedia Unite

Intermedia Unite is a cloud-based voice over internet protocol (VoIP) solution that provides small to large enterprises with several tools to streamline business communications. The centralized platform enables users to send messages to colleagues and add media attachments to texts, improving collaboration across organizational departments. Key features of Intermedia Unite include video conferencing, screen sharing, file management and data backup. Businesses can utilize auto attendants to automatically route incoming calls to specific departments and view weekly/monthly routing schedules. Additionally, it offers mobile applications for iOS and Android devices, which enables users to chat and deliver recorded messages as voicemails to specific contacts. Intermedia Unite facilitates integration with various third-party applications such as Zapier, Microsoft Dynamics 365, Zendesk and more. Pricing is available on monthly subscriptions and support is extended via live chat, phone, email and other online measures.
Intermedia Unite Software - Intermedia Unite conference calls
Intermedia Unite Software - Intermedia Unite voicemails
Intermedia Unite Software - Intermedia Unite messaging
Intermedia Unite video
Intermedia Unite Software - Intermedia Unite conference calls - thumbnail
Intermedia Unite Software - Intermedia Unite voicemails - thumbnail
Intermedia Unite Software - Intermedia Unite messaging - thumbnail

Intermedia Unite pricing

Intermedia Unite does not have a free version but does offer a free trial. Intermedia Unite paid version starts at US$27.99.

Starting Price:
US$27.99
Free Version:
No
Free trial:
Yes

Alternatives to Intermedia Unite

Zoho CRM

4.3 (6923 Reviews)
Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and...

Viber

4.4 (4046 Reviews)
Viber is a web and mobile-based communication solution, which enables businesses of all sizes to connect with clients...

Google Workspace

4.7 (17019 Reviews)
Google Workspace business solutions seamlessly integrate everything that you and your team need to get anything done,...

Switchvox Phone System

4.0 (29 Reviews)
Digium Switchvox provides a cloud-based and on-premise phone system that helps users in unified communications....

Viewpoint Spectrum

3.9 (407 Reviews)
Designed with construction contractors in mind, Viewpoint Spectrum enables you to realize the power of connected...

Microsoft 365

4.6 (13824 Reviews)
Microsoft 365, formerly Office 365, is a suite of office collaboration and productivity applications. The software...

MightyCall

3.8 (96 Reviews)
Welcome to MightyCall's Call Center solution, where we prioritize clear and effective communication tailored to your...

Vonage Business Communications

4.0 (314 Reviews)
Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a...

Ooma Office

4.5 (244 Reviews)
Ooma Office is a cloud-based voice + video solution suitable for businesses of all sizes. The platform includes a full...

8x8 Work

4.0 (306 Reviews)
Experience seamless collaboration with 8x8 Work. 8x8 Work is an all-in-one collaboration hub for phone, video, and...

Avaya UCaaS

4.4 (87 Reviews)
Avaya UCaaS (formerly Avaya Aura Contact Center) is a cloud-based and on-premise call center solution that caters to...

UMA Vision

4.8 (37 Reviews)
UMA software includes resource scheduling to assist with room, space and desk booking, hoteling and managing other...

RingEX

4.2 (1201 Reviews)
RingEX is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core...

Intermedia Contact Center

4 (1 Reviews)
80% of customers believe they’re delivering a great customer experience, but only 8% of customers agree. Businesses...

Verizon Connect

3.2 (918 Reviews)
Verizon Connect Reveal is a cloud-based electronic logging device (ELD) and fleet management platform that provides GPS...

Browse Intermedia Unite Reviews

184 of 184 reviews
Sort by:
Sully
Sully
  • Industry: Graphic Design
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/1/2023

Excellent product, exceptional support

Pros

We have found it very easy to set up our VOIP phones, auto-attendants, cell phone apps etc. Intermedia Unite is a very clean, easy-to-use interface compared to other VOIP providers we've had in the past. When we have needed support, their team is very responsive and well-trained, and they escalate to the next tier without delay when that is necessary.

Cons

No complaints. It does everything we need it to do.

Alternatives Considered

Comcast Business VoiceEdge and Nextiva

Reasons for Choosing Intermedia Unite

Pricing and also more configurable options that were easier to access.

Switched From

Nextiva

Reasons for Switching to Intermedia Unite

The support and interface were superior and the pricing was competitive.
mark
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/3/2024

Great phone to email integration of voice message system for quality service

It's been a very good addition to our business and helps us operate much more efficiently and effectively, especially when we have to go into the field or are out of the office traveling - we can take and place calls and it 'looks like' we're in the office.

Pros

Seamlessly integrates into our email system so all VM's are sent to our email with a voice to text transcript along with the actual audio recording. Super nice functionality and even with heavy accents, you can always listen to the VM when the transcription doesn't "get it" word for word.

Cons

Can't figure out how to set a different and unique ring tone for my cell phone to let me know it's the "office line' ringing. Also, can't turn down the Unite ringer volume level

Whitney
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
2

3
Reviewed on 18/7/2024

Not the best, but affordable

Pros

Their deskphones are easy to familiarize yourself with and pretty decent

Cons

Customer service was not the best, took so long for support to resolve issues and constant outings in the area.

Stefano
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/10/2024

***** Way to Go!

Keeps getting better each year - glad they are on a path of growth.

Pros

Quick responses to my support issues - friendly staff.

Cons

all good so far - no immediate problems or issues.

Justin
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/10/2023

One Stop Shop for Voip needs!

prompt, attentive and responsive. As soon as the onboarding technician noticed i had experience in their systems he let me take the wheel and ask questions as needed for a brief yet informative experience for me.

Pros

This is an all in one package that is not only easy to resell but reliable with versatile cost based on what you need!

Cons

Im not a big fan of their exchange services but it has been some time since i have used them and dont believe my experience is currently accurate.

Alternatives Considered

Ring.io, Microsoft Teams and VanillaSoft

Reasons for Choosing Intermedia Unite

I had need of a call directory as my company is expanding

Switched From

Google Voice

Reasons for Switching to Intermedia Unite

I needed something simple to manage that i was familiar with and could resell to my customers.
Verified Reviewer
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 7/9/2022

happy intermediate unite customer

this product fits a low cost alternative to other voip services. so far no problems to date, although at a few times customer service was difficult to reach, but has not been a problem

Pros

very good on boarding process, and very user friendly

Cons

so far, we have had no limitations, but we have not used all the features since the pandemic has limited business growth

Verified Reviewer
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 21/8/2022

Great online phone system

We have found this online phone system to be a great tool for our company. The app and our in-office phones work great and we can depend on our calls, voicemails and faxes to come through; whereas the last company we had was very sporadic service.

Pros

Integrating and setting up Intermedia Unite was fairly easy. The customer service is very helpful! We have found this online phone system a major upgrade from our last provider.

Cons

Setting up our voicemail system was difficult. After several attempts however, we contacted customer support and were able to resolve everything.

Greg
  • Industry: Security & Investigations
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/1/2023

Intermedia Unite Uses

Pros

The best software and SIP provider I've found. Tried them All!

Cons

No bad features found after over 8 years of use.

Michael
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/3/2023

Intermedia Unite Cloud Hosted VoIP

Our experience with Intermedia Unite has been excellent! Some of our clients have users that are in different locations and before UNITE we would have to setup Site-to-Site VPN's to allow their phones to get on the HQ network. With the cloud based UNITE, phones are mostly plug-and-play!

Pros

Ease of use. As an Intermedia partner we first adopted the VoIP phone system into our office... and use it daily. Once we saw how easy it was to use, we started recommending to our clients.

Cons

The only thing we have had a problem with is ROUTERS on remote phones. With more users working from home these days, our clients are giving them an office phone to bring home. And sometimes those home routers are not compatible with the Intermedia Unite platform because SIP ALG is not a programmable feature to TURN OFF. And then we get dropped calls. This is tough to control and not much that Intermedia can do other than offering a compatible router that has integrated WiFi that we can recommend for home users.

Eric
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 4/3/2023

Hosted vs Legacy PBX

Overall experience good with all aspects of features on phones.

Pros

Most PBX features also available on Unite. The integration with desktop app and mobile app is convenient when roaming around office or remote work.

Cons

BLF options are all (ring/no ring) for all buttons. Can't select specific BLF buttons for different ring/no ring.Making changes can be either over web page for Unite or direct to Yealink phone. Confusing on where to make programming changes

David
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 26/3/2023

Very satisfied

Excellent

Pros

Intermedia is excellent to work with in a timely fashion and you get the biggest bang for your buck.

Cons

Hopefully software continually improves (the dictation written)

Marisa
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 31/1/2023

Software does all you need and so much more!

The software is great and the customer service & support offered by Intermedia is second to none. They have real people with real knowledge available within moments of calling to walk you through any issue you might have. It is a pleasure working with them.

Pros

I love being able to have voice mails transcribed and sent to my email, I never miss a name or digit in a phone number. The website is fairly easy to use to customize everything from the greeting to our billing. It's almost TOO much for our purposes, but the price is fantastic for the services, so I would recommend to anyone!

Cons

There are quite a lot of features, almost too many for my purposes. It's easy to be slightly overwhelmed at customizing the software for your specific business.

Marie
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/1/2023

Product Quality

Customer service is Excellent. We can use it on multiple devices, which facilitates remote work. We have access to voicemail transcripts and audio.

Pros

The features and functionality of the unit and system meet our needs. We had computer access to the system during covid and transitioning to a new location. DataTele customer service agent Bill helped us navigate the process. When we moved to our new location, we could add new units along with our existing ones. The mobile configuration also helps with remote access.

Cons

We had a cheat sheet to help with the feature setup, and the online setup gives you a step-by-step process to complete different features. The Agent is just an email away and a phone call if necessary.

Dylan
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 27/1/2023

You wanted it, so here it is.

Great!

Pros

Great customer service. As someone who knew nothing about phone systems coming into this, I am now in charge of this technology company wide with our two offices and growing businesses.

Cons

Nothing to note. Nothing to note. Nothing.

Ellen
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/9/2022

Great Service and Office Communication Solution

We are very pleased with our service and the options available in our package. Intermedia Unite has simplified and broadened our business communications. Customer service has been exemplary from the sales team to installation and has continued throughout our service period.

Pros

The onboarding team was outstanding. They made the process of switching from a PBX based phone system to the Voip system seamless. They were very informative, patient and extremely helpful. The set up included detailed training and assistance. Response to questions, issues or specific feature use was expedient, easy to understand and implement. They are always eager to help. Often times salespeople over promise and under commit. Once you have purchased the service, you are on your own. Not the case here, we have never once regretted our decision to go with Intermedia.
Through the use of mobile apps and video conferencing, our ability to broaden communications within the company, outside vendors and partners has simplified our unique hybrid office platform.

Cons

The only con we currently experience is within an area of minimal or limited internet and Internet Service Provider options. The Voip phone need a consistent and stable internet connection. However, with the use of the mobile app, this issue is eliminated as it works through cellular phone coverage.

James
  • Industry: Research
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/1/2023

Intermedia Rocks! Can't say enough. I highly recommend them

Intermedia has been amazing

Pros

What I love most about this software and Intermedia in general is their support. Whenever I have a question or problems I give them a call and I can quickly get the answers I need. I've even had some unexpected issues and they were able to help me solve them.

Cons

I really don't have anything bad to say.

Sonya
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/10/2022

Best Cloud Solution

In this day in age customer want to have the flexibility to do business wherever they go and not feel any form of limitation from being a way from the "office". Intermedia solves that problem with the apps and additional features.

Pros

the most impactful features have been the video conferencing, SMS messaging on chat, mobile App and being able to transfer a call from my desk phone to mobile app. The installation is super easy, and the quality of service has been great.

Cons

At this time, I don't have any comment to provide.

Keith
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
3
Customer Support
4

4
Reviewed on 6/9/2022

Unite Review

The onboarding has been difficult for the upgrade from 2.0 to the Unite platform. Many missteps so far.

Pros

It is fairly easy to use. The customer service is excellent but it takes a long time to get to a actual technician.

Cons

A lot of the features take many steps in to use.
Can't configure a basic console for certain users.
The customer service is excellent but it takes a long time to get to a actual technician.

Alternatives Considered

UMA Vision and RingEX

Reasons for Choosing Intermedia Unite

2.0 was being phased out.
Dan
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/9/2022

Solid communications provider with stellar support.

We are a reseller of unified communications solutions for business. Intermedia's ready and immediate answers to all of our support questions make us look good and make it much more enjoyable for us to provide top-notch service to our customers.

Pros

We love Intermedia Unite because of its power and flexibility, we well as its reliability. The desk phones function perfectly and have great call quality, along with an extensive suite of standard features. Advanced programming allows us to streamline the customer experience even further. And to make it even better, Intermedia support far surpasses our previous two unified communications providers.

Cons

There are times when cellular data quality or Wi-Fi quality prevents ideal calls, but this is not unique to Intermedia and is a problem common to all VOIP providers.

Ashley
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/10/2019

Easy to use & Great Cust Serv Support

I love the customer service support team. They are very friendly and fix the issue the first time around. You don't have to wait for long to speak to someone to help you with your issue.
I also love that our bill is the same price month over month. There are no surprises.

Pros

I love the customer service support team. They are very friendly and fix the issue the first time around. You don't have to wait for long to speak to someone to help you with your issue.
I also love that our bill is the same price month over month. There are no surprises.

Cons

I don't have anything bad to say so far about the software.

Robert
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/9/2022

Elevate is critical in mobilizing our team

Great product and timely support.

Pros

The ATS/ATC team has improved internal and external communications using the features offered by Elevate. Productivity has improved and customer satisfaction as well. Our team is being proactive and responding to customer needs directly vs. email exchanges and voicemail jail. These collectively will increase customer sat and employee sat. Both key to our business success.

Cons

Wish the hotdesking feature was available.

Jessalyn
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/9/2022

Great Product for VOIP for MSP

It helps us answer call when we are not in the offce.

Pros

The Product is easy Configuration and Great Support.

Cons

Everything is Great and we have not have any issu.

Sandra
  • Industry: Furniture
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 23/8/2022

Intermedia Unite Critique

satisfactory

Pros

the call forwarding is very helpful. However, sometimes the call cannot be picked up by my cell phone

Cons

Sometimes calls cannot be picked up by my cell. Voice mails do not come in clearly

Alternatives Considered

Verizon Connect

Reasons for Choosing Intermedia Unite

Could never get verizon software to work
Khamphanh
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/9/2022

Intermedia VOIP

Great experience as a user and partner

Pros

Ease of setup, reliability, features. Great customer service

Cons

Not alot of cons. Occassional you have to login back in if first attempt doesnt work

Vincent
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/8/2022

Satisfied customer

Generally good when cell coverage is extended

Pros

Follow-me voice service, critical connection with team members, voice, text, and messaging.

Cons

Installation was an issue during the first deployment.

Cathy
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/3/2023

Excellent product & excellent customer service

Wonderful!

Pros

Customer service is immediately responsive to our calls and resolves issues promptly. However, we have only had to call them twice over the last 2 years and our problem was rectified within minutes. Thank you!

Cons

We cannot think of anything we woudl want to change.

Nick
Nick
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/3/2023

Review

Support is great!

Pros

Support has always been great and fast.

Cons

I have no complaints, solid support that works.

Roger
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/3/2023

Easy To Use Efficient Systems For Busy People

I have to travel to multiple offices and the flexibility of the services to al most be in two places at once. It has really taken a lot worry out of servicing existing clients while travelling.

Pros

I like the fact that I can be in several different locations and have real access to clients. As well, I can access my messages in either voice or transcriptions over any device.

Cons

I really can't think of anything I don't like about the service.

David
  • Industry: Building Materials
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 8/3/2023

Robust Offering

I am quite satisfied with the solution, pricing and the support that we have received over the past 5 years.

Pros

The functionality has been extremely stable over the past 5 years.

Cons

We don't have the ability of visually seeing how many callers are parked.

Daniel
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/1/2023

Unite Platform Experience

Very good experience. As advertised

Pros

Integration with the mobile app is the most convenient aspect of the unified product. Simple and straightforward

Cons

I would like an easier way to set a ring tone that helped differentiate between an intercom call and an outside caller

Alternatives Considered

MiVoice Business Solution

Reasons for Choosing Intermedia Unite

Trying to remove the possibility of hardware failure affecting the business and having more redundancy

Reasons for Switching to Intermedia Unite

Expense, convenience and ease of use
Danielle
  • Industry: Veterinary
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/1/2023

We love Intermedia Unite

Pros

Integration was pretty seamless compared to our last VoIP system. I like that there is an app and calls/messages can be managed from my desktop. The Yealink phones are fantastic and easy to use as well as looking nice in our office. I also like the Admin panel for accessing our account, there are many updates and features that can be done without having to contact customer support.

Cons

The only minor issue we have is setting up voicemails for specific events. Establishing the event is easy and straightforward however we have to contact customer support each time in order to attach the voicemail recording. If we could record it each time from the office phone that would be great, it would really save time.

Elizabeth
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 31/1/2023

Customer Service is Top Notch

The Intermedia Unite system is generally easy to use and user friendly. When I was new to it and as new questions came up with regards to using different functions, I reached out to tech support. The customer service by the Intermedia Unite customer service is top notch. The representatives have always been polite, knowledgeable, listen to my questions and have been efficient when helping me. Thankfully, due to their help, I haven't had any reasons to call back recently.

Pros

I appreciate the ability to use this system with an office phone, computer or with my cell phone. There is a lot of functionality and the interface takes a little getting used to but is generally easy.

Cons

The help online is ok but it could be more clear how to move through some of the screens to set up auto attendants and voicemails.

Alyssa
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/1/2023

Better then AT&T

Easy, no issues and most importantly affordable

Pros

The thing I like most about this software is the cost and easy of use.

Cons

The thing I like least about this product is nothing, any and all problems have been resolved.

Amy
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 30/1/2023

Intermedia is a great phone system, has adjusted to our needs as our company changed

Very good experience using Intermedia

Pros

It is easy to install and work with. I started with the company after it was installed and was just using what was available to me at the time.

Cons

I think the system has become too large for our company we have decreased our size and the need for this software is not needed

Alternatives Considered

QuickBooks Enterprise

Reasons for Switching to Intermedia Unite

I think the functionality of the software but I was not apprised of why final decision was made
Andres
  • Industry: Outsourcing/Offshoring
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
5
Customer Support
3

3
Reviewed on 31/12/2022

Low quality phone provider. Only useful for low volume calling

It was easy to purchase, easy to install, deploy, and start to use. However, after having several users doing a calling activity at the same time, the connections starts to fail

Pros

It is easy to use as any other phone provider, it has a good interface and a good reporting system.

Cons

It's server is weak, the connection will keep rebooting, which will eventually affect the operation if it is a large-volume one

Alternatives Considered

RingEX and Vonage Business Communications
Daniel
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 19/1/2023

CPA Office - Communication Equipment Review

Pros

off location storage and fax services hardware and software

Cons

All features are acceptable by Staffers, both Hardware and Software

Tony
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/1/2023

Very Reliable

We only had one issue which was the bandwidth of our firewall and when we contacted Intermedia they helped us identify the problem and get it resolved with our IT team. Very good service.

Pros

Thankfully we haven't needed to do any rerouting of our office lines calls and have been working in the office. But most of all this software call connection is reliable. We have had no issues with the quality of calls.

Cons

I wouldn't say there is something I like least. We have not had to make any changes or updates, it's self sufficient which gives me time to focus on my business

Nat
  • Industry: Medical Devices
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/10/2022

Best in class

It’s been great. When there are glitches or problems they are responsive and clearly identify what happened and what they are doing to prevent it again. We’ve only had like a couple problem in several years compared to couple problems a month with previous option.

Pros

We have complete control with 100% flexibility to add and remove components. When covid hit and we wanted a separate curbside line less than 5 minutes and it is up and running. Desk phones or PC calling it has it all. Pricing is 100% clearly communicated and reasonable at the front end. Frequent updates and improvements. Unlimited digital faxes for free…

Cons

That free fax benefit could have a better interface…. Honestly hard to come up with cons as they don’t have any of the gripes I had or heard about other services.

Cheryl
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/7/2019

Best Tech Team on the net.

Very good experience with Intermedia Unite. They can give any size office the best product and support and that has helped our office greatly. I have the best software and techs out there for our office!

Pros

I buy software for our office based on the tech team that I talk with. If the tech team is willing to talk to me and answer my questions, then I know that the whole team wants our business. The sales teams are great but the tech team is what sales the product to me. After I purchase a product or service than I work with the tech team to make sure all is running smooth. The tech here at Intermedia Unite is the best that I have worked with and that means I can get a lot of work accomplished because I have a very good support software and team. Well worth having on my team. Best phone software out there!

Cons

The company does not have any problems with our office and we would highly recommend them to other businesses as well.

Roy
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/1/2023

Intermedia Unite switch over

Solved all of our remote working issues. HAve phones when the internet is down via cell tower.

Pros

Easy to use feature packed. Fairly easy setup. Solid and inexpensive

Cons

THis is tough there is not mucc we didnt like about the software. Would like morefunctionaly in the soft phone. Transfer buttons, voicemail.

Scott
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/1/2023

Happy user of Intermedia Unite

Have been using Intermedia for several years with little to no problems. Customer service is great for the limited times we needed it.

Pros

Ease of switching over to cell phone (app) for answering phones

Cons

No issues at this time. Easy to set-up. My only issue is that we do not have time to look into all the features that we are missing out on

Nicole
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/1/2023

Dependent Phone System

Pros

The app is very helpful. I like how I can answer and make calls as if I am in the office.

Cons

Better phones.. mine are outdated. I would like the option of headsets also.

Rodney
  • Industry: Health, Wellness & Fitness
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/1/2023

Great Experiences

Unite has allowed our company to come out of the dark ages and act like a modern company. The fact that our users are able to take their number with them while working remotely or on the road has been instrumental in our success.

Pros

The software is very easy to deploy and use. Our users are usually reluctant to change but adopted the software quickly.

Cons

None. The software operates as it should.

Steven
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
3
Customer Support
0

3
Reviewed on 24/1/2023

Software is ok

Pros

Interface is easy to understand. I have used Intermedia for years, but software for only a year or two.

Cons

It doesn't always properly track incoming and outgoing calls.

Robert
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/1/2023

Best communications platform for small business

Able to communicate with employees and service providers with ease and reduced overall cost of telephony for the business and clients of the business. Highly recommended unified communications platform! Better than several other vendors I've used in the past!

Pros

Easy to use, reliable, and budget friendly.

Cons

Messaging could be improved. But it is not a significant aspect of our or my clients business.

Paul
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 27/1/2023

Intermedia Sotware

Pros

We use Intermedia for our Voip system and it is very user friendly and does everything that we need for our business.

Cons

I do not know of any improvements that I would make.

Verified Reviewer
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/9/2022

Intermedia Unite with VoIP service is superb

Unite has enabled our team to stay in touch and fully functional even when we have to operate remotely - no small feat for a tiny firm. From our initial outreach to Intermedia to setup and installation it was obvious staff at Intermedia know their product and were able to walk me through even the most complex task quickly and easily. Response to trouble tickets is quick if they can't solve an issue directly over the phone.

Pros

The software is flexible and easy to use but also powerful. It is easy to navigate and features are self-explanatory.

Cons

It can be a little obtrusive at times - would be nice if it had a quick "silence" or "sleep" mode - maybe located in the window title bar to prevent the app from interrupting calls or covering other windows.

Spencer
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 27/1/2023

Great product

Pretty good

Pros

Ease of use, forward features, info customer support

Cons

Doesn't always get voice communications on forwarded device

Desmond
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
3

4
Reviewed on 19/8/2021

Great solution for our team that saves us $$$ too!

I am so pleased. Everyone in the office appreciates the functionality of the product, especially now that we are 'remoting' more and more. The ability to video conference on the fly is a lifesaver for our team; we can get our work done -- but stay 'connected' a bit more than just a traditional phone.

Pros

The best thing for us was implementing this just before the pandemic hit. We needed better unified communications and hosted phones for our team. The Intermedia onramp team was awesome, we had a single rep guiding us along -- which helped the consistency of the process. The setup was easier than we expected, the software easy to use once setup properly -- and it saves us $$$ every month.

Cons

The support, although seldom required -- can be a bit slow. Granted -- when you have trouble with your phones you want immediate help. The key, however -- is that when help is reached -- they seem to get us fixed-up in a jiffy.

Alternatives Considered

Avaya UCaaS and RingEX

Reasons for Choosing Intermedia Unite

Our PBX was outdated -- and we knew there was technology 'out there' that could make us better.

Reasons for Switching to Intermedia Unite

Our decision was based on reading a lot of reviews, -- but mostly based on the trust we have for a vendor of ours who has worked with Intermedia. He had used it for quite a while -- and gave us a very realistic overview of the products -- and the required implementation.
Tim
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
3

4
Reviewed on 20/10/2022

Great functionality for team communication

Intermedia has steadily made improvements, and the product is very stable.

Pros

Being able to communicate in multiple ways - chat, sending screen shots and files, phone calls, online meetings, recorded meetings.

Cons

I have no real problems with the software to complain about.

184 reviews

Related categories