--- description: Review of Intermedia Unite Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Intermedia Unite | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Unified Communications Software](/directory/1556/ucaas/software) > [Intermedia Unite](/software/146704/intermedia-unite) # Intermedia Unite Canonical: https://www.softwareadvice.ie/software/146704/intermedia-unite Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.ie/software/146704/intermedia-unite?page=2) > Intermedia Unite is a cloud-based voice over internet protocol (VoIP) solution that provides small to large enterprises with several tools to streamline business communications. The centralized platform enables users to send messages to colleagues and add media attachments to texts, improving collaboration across organizational departments. Key features of Intermedia Unite include video conferencing, screen sharing, file management and data backup. Businesses can utilize auto attendants to automatically route incoming calls to specific departments and view weekly/monthly routing schedules. Additionally, it offers mobile applications for iOS and Android devices, which enables users to chat and deliver recorded messages as voicemails to specific contacts. Intermedia Unite facilitates integration with various third-party applications such as Zapier, Microsoft Dynamics 365, Zendesk and more. Pricing is available on monthly subscriptions and support is extended via live chat, phone, email and other online measures. > > Verdict: Rated **4.7/5** by 188 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 188 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Intermedia - **Location**: Sunnyvale, US - **Founded**: 1991 ## Commercial Context - **Starting Price**: US$27.99 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: No Yearly Contracts, pricing is month to month. UNITE FOR TEAMS: $15.99 per user, per month (plus taxes and fees) UNITE WITH TEAMS: $22.99 per user, per month (plus taxes and fees) UNITE PRO: starting at $27.99 per user, per month (plus taxes and fees) UNITE Enterprise: starting at $32.99 per user, per month (plus taxes and fees) Add-ons also available. Free phone with every seat of Unite (Pro, Enterprise, \& Unite with Teams) , contact Intermedia for more details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, German, Italian - **Available Countries**: Canada, United Kingdom, United States ## Features - API - Access Controls/Permissions - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM - Calendar Management - Call Centre Management - Call Conferencing - Call Monitoring - Call Recording - Call Routing - Call Tracking - Call Transfer - Caller ID - Chat/Messaging - Collaboration Tools - Conferencing - Contact Database - Contact Management ## Integrations (14 total) - Google Calendar - Google Contacts - Google Meet - Microsoft Outlook - Microsoft Teams - Salesforce Platform - Salesforce Starter - ServiceNow - Slack - SugarCRM - Zendesk Suite - Zoho Desk - Zoho Projects - Zoho SalesInbox ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software) ## Related Categories - [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software) - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) - [Telephony Software](https://www.softwareadvice.ie/directory/1710/computer-telephony-integration/software) - [Online Meeting Software](https://www.softwareadvice.ie/directory/852/online-meeting/software) - [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software) ## Alternatives 1. 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When we have needed support, their team is very responsive and well-trained, and they escalate to the next tier without delay when that is necessary. > > **Cons**: No complaints. It does everything we need it to do. ----- ### "A Top Notch VoIP Game changer\!" — 5.0/5 > **Brian** | *18 March 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The ease of use and implementation is at the top of the charts\! > > **Cons**: There is nothing I did not like about this product > > So far our experience has been great with Unite\! ----- ### "Objective Achieved\!" — 3.0/5 > **Verified Reviewer** | *9 January 2026* | Facilities Services | Recommendation rating: 7.0/10 > > **Pros**: What I most like about this platform is the text capabilities and when I have a voicemail, it can be listened to through the app as well as a voice file sent to my email address, with voice transcription > > **Cons**: Intermedia Unite promises an all-in-one communications platform, but in practice it often feels clunky and overpriced. The interface is unintuitive, with too many clicks required for basic tasks like call handling or user management. Call quality can be inconsistent, especially during peak hours, which undermines reliability. The mobile app lags behind competitors and frequently has sync issues. Customer support responses are slow and sometimes lack technical depth. Integrations are limited compared to modern UCaaS platforms, making workflows harder to automate. For the price, Unite feels outdated and less flexible than many alternatives on the market. Overall, the experience disappoints today. > > Overall, this has been a positive experience and it works to fill the needs of our team and communication with our clients and partners. ----- ### "Great phone to email integration of voice message system for quality service" — 5.0/5 > **mark** | *19 March 2024* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Seamlessly integrates into our email system so all VM's are sent to our email with a voice to text transcript along with the actual audio recording. Super nice functionality and even with heavy accents, you can always listen to the VM when the transcription doesn't "get it" word for word. > > **Cons**: Can't figure out how to set a different and unique ring tone for my cell phone to let me know it's the "office line' ringing. Also, can't turn down the Unite ringer volume level > > It's been a very good addition to our business and helps us operate much more efficiently and effectively, especially when we have to go into the field or are out of the office traveling - we can take and place calls and it 'looks like' we're in the office. ----- ### "Best in class" — 5.0/5 > **Nat** | *11 October 2022* | Medical Devices | Recommendation rating: 10.0/10 > > **Pros**: We have complete control with 100% flexibility to add and remove components. When covid hit and we wanted a separate curbside line less than 5 minutes and it is up and running. Desk phones or PC calling it has it all. Pricing is 100% clearly communicated and reasonable at the front end. Frequent updates and improvements. Unlimited digital faxes for free… > > **Cons**: That free fax benefit could have a better interface…. Honestly hard to come up with cons as they don’t have any of the gripes I had or heard about other services. > > It’s been great. When there are glitches or problems they are responsive and clearly identify what happened and what they are doing to prevent it again. We’ve only had like a couple problem in several years compared to couple problems a month with previous option. ----- Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.ie/software/146704/intermedia-unite?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/146704/intermedia-unite) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data