--- description: Review of Smith.ai Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Smith.ai | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Lead Generation Software](/directory/1674/lead-generation/software) > [Smith.ai](/software/146788/smith-ai) # Smith.ai Canonical: https://www.softwareadvice.ie/software/146788/smith-ai Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/146788/smith-ai?page=2) > Smith.ai offers 24/7, AI-powered call handling services. Smith.ai has designed their products and services to help businesses better capture leads and help clients without increasing internal headcount. Smith.ai's AI call answering product, AI Receptionist handles any call scenario with ease and natural conversation flow, collecting information, answering questions, qualifying leads, booking appointments and more. AI Receptionist handles complex calls with ease, and seamlessly transfers to our highly trained human receptionists when requested or needed. Custom playbooks tailored to your unique workflows ensure quality call experiences, personalized to fit your brand. Every AI Receptionist plan includes lead qualification \& intake, spam blocking, English \& Spanish fluency, rich business insights, free white-glove setup, call recordings \& transcripts, \& free CRM integrations. Smith.ai integrates extensively with your systems for deeply context-aware calls. Smith.ai's 24/7 Virtual Receptionists are North America-based human receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; perform conflict checks; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. All plans come with a 30-day money-back guarantee. > > Verdict: Rated **4.9/5** by 49 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 49 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Smith.ai - **Location**: Palo Alto, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Flat Rate (Free version available) - **Pricing Details**: Free: $0 per month for 25 calls, $3.00 per additional call. Pro: Starting at $150 per month for 75 calls, $2.00 per additional call. For 150 calls, $270/month ($1.80/additional call), and for 300 calls, $500/month ($1.67/additional call). Enterprise: Custom - Contact for pricing - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English, Spanish - **Available Countries**: Canada, Mexico, United States ## Features - A/B Testing - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling - Automated Responses - Autoresponders - CRM - Calendar Management - Call Recording - Campaign Management - Canned Responses - Chat/Messaging - Chatbot - Code-free Development ## Integrations (68 total) - 800.com - 8am LawPay - AccuLynx - Actionstep - Acuity Scheduling - Agile CRM - Airtable - AppointmentCore - Appointy - Apptoto - Calendly - CallRail - Capsule - Clio - Confido Legal ... and 53 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Lead Generation Software](https://www.softwareadvice.ie/directory/1674/lead-generation/software) ## Related Categories - [Lead Generation Software](https://www.softwareadvice.ie/directory/1674/lead-generation/software) - [Lead Management Software](https://www.softwareadvice.ie/directory/1682/lead-management/software) - [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software) - [Predictive Lead Scoring Software](https://www.softwareadvice.ie/directory/3393/lead-scoring/software) - [Lead Capture Software](https://www.softwareadvice.ie/directory/3533/lead-capture/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18812 reviews) 2. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1789 reviews) 3. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) 4. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1728 reviews) 5. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3486 reviews) ## Reviews ### "Great answering service for professional services firms" — 5.0/5 > **Brian** | *27 August 2026* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: Smith handles our after hours, weekend, and rollover phone calls in our law firm. We get detailed call summaries and clients seem happy with the level of service > > **Cons**: This is a tough industry and every once in a while a call will not go perfectly, but you get that with any call answering service. Smith is better than most at responding to feedback and script changes when things go wrong ----- ### "Great customer service" — 5.0/5 > **Rina** | *31 August 2026* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: Great customer service; always attentive and responsive. Honest and helpful when there are issues and disputes. > > **Cons**: That there is not one designated receptionist to my firm; each time there's a call it's a different person handling it. > > Great. They're always helpful and resolve issues quickly and efficiently with a customer is always right mentality. ----- ### "Smith Ai for Law Firm" — 5.0/5 > **Ramon** | *11 February 2023* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: Being able to use phone reps to accurately receive message on our behalf. > > **Cons**: Sometimes the reps don’t follow detailed instructions, this can cause us to lose clients. > > Overall we’re happy with Smith Ai, when errors are made, our account rep takes ownership and looks into each. But this is rare, usually the reps are great at gathering accurate information when we get incoming calls. ----- ### "Great service and great ROI" — 5.0/5 > **Kim** | *5 September 2026* | Alternative Medicine | Recommendation rating: 10.0/10 > > **Pros**: Ease of navigation, efficient with capturing potential clientele. I am happy with customer service if I have an issue, which is rare > > **Cons**: I am not tech savvy so it’s a learning curve, but their team is patient and helpful in that process. > > I’m very happy I invested in this service to create more time. The answering service handles a basic need. To answer missed calls ----- ### "High quality virtual reception service with Dialpad integration" — 5.0/5 > **Loki** | *27 August 2026* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: Smith AI provides high quality reception service to incoming callers, and takes detailed messages that allow our firm to provide better service. Messages are carefully routed based on the parameters provided by our firm and the ability to request callbacks or follow ups is also helpful. Customer service is responsive when we have issues or questions that need to be addressed, and pricing is comparable to other services we have used but Smith AI has provided a higher quality service. > > **Cons**: My only complaint is the spam filter for callers is very tight, and people who should be put through sometimes end up getting blocked by the automated system. This is easy to resolve once it is caught, but it does require active and ongoing monitoring. > > Our firm switched to Smith AI late last year, and it has been a great experience. They integrate seamlessly with Dialpad, and allow us to route incoming calls to the most appropriate individuals and employee groups at a level that is very personalized to our firm's needs. Our clients report that the receptionists are friendly and helpful. From an administrative perspective, all my inquiries and requests for support are addressed quickly, and our account representative is always available to help as needed. We have had several virtual reception services over the years, and Smith has been our most positive experience. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/146788/smith-ai?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/146788/smith-ai) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data