--- description: Review of Intradiem Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Intradiem | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Employee Communication Tools](/directory/4370/employee-communication-tools/software) > [Intradiem](/software/147847/intradiem) # Intradiem Canonical: https://www.softwareadvice.ie/software/147847/intradiem Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/147847/intradiem?page=2) > Intradiem Intelligent Automation processes contact center management data in real-time to intelligently determine–and direct–each rep's activity to maximize productivity and engagement–every minute of every shift. Intradiem helps with schedule adherence by communicating end-of-shift and break notifications directly to employees. Other features include automated call and live chat volume notifications, employee coaching reminders, and AUX status alerts regarding agents with low call productivity. Intradiem can help managers identify opportunities for performance improvement by reporting agent call patterns. > > Verdict: Rated **4.4/5** by 16 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 16 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Intradiem - **Founded**: 1995 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact Intradiem for pricing details. - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - API - Activity Dashboard - Activity Tracking - Activity/News Feed - Agent Interface - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Attendance Management - Attendance Tracking - Attended Automation - Automated Routing - Automated Scheduling - Automatic Call Distribution - Blended Call Centre - Business Process Automation - CRM - Calendar Management - Call Centre Management - Call List Management ## Integrations (3 total) - Avaya UCaaS - GENESYS - Verint Workforce Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Employee Communication Tools](https://www.softwareadvice.ie/directory/4370/employee-communication-tools/software) ## Related Categories - [Employee Communication Tools](https://www.softwareadvice.ie/directory/4370/employee-communication-tools/software) - [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software) - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) - [Robotic Process Automation (RPA) Software](https://www.softwareadvice.ie/directory/4341/robotic-process-automation/software) - [Productivity Software](https://www.softwareadvice.ie/directory/4366/productivity/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [OnviSource OmVista](https://www.softwareadvice.ie/software/447717/onvicord) — 4.6/5 (5 reviews) 3. [RingCX](https://www.softwareadvice.ie/software/24307/ringcentral-contact) — 4.2/5 (253 reviews) 4. [ActivTrak](https://www.softwareadvice.ie/software/76251/activtrak) — 4.5/5 (577 reviews) 5. [Verint Workforce Management](https://www.softwareadvice.ie/software/445876/verint-workforce-management) — 4.2/5 (19 reviews) ## Reviews ### "Great Workforce Management Software" — 5.0/5 > **MAIRA** | *27 April 2021* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: It has proved to be very helpful for identifying and time scheduling for associate development and sharing useful data and information. The rule engine plays a vital role to help create intricate way to deliver training. The favorite feature gives you the ability for the team to focus on the items with high priority. > > **Cons**: From the engineering and management point of view, I do not find any negative aspect of this management tool. > > A highly recommended tool for employee and knowledge management. ----- ### "Powerful workforce management tool" — 5.0/5 > **Verified Reviewer** | *4 April 2019* | Banking | Recommendation rating: 8.0/10 > > **Pros**: Intradiem's use of "If/Then" methodology paired with a multitude of integrations from which to pull data makes it a flexible platform. Further, aside from standard statement creation, they went further to add "Advanced Conditions" where you can further customize and tailor your rules to meet a variety of business needs. The Agent interface is simple to use, and the Manager Console is robust and contains a wealth of information for real-time management and historical trending. Also, there is a very helpful "WebHelp" learning section that outlines specific details about much of the interface. > > **Cons**: The occasional need to re-package and re-deploy is a pain-point in larger environments where users leverage a variety of machine configurations and login platforms. Fortunately, Intradiem is making strides in moving further away from this necessity and most upgrades/enhancements are already occurring without this requirement. There are also opportunities in the rules engine design to add more flexibility to triggers, conditions, and actions to reduce the number of rules and filters needed for certain use-cases. ----- ### "Intradiem Product Evaluation" — 3.0/5 > **Verified Reviewer** | *22 August 2019* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: Product is very effective in the delivery of training and surveys. We've been able to continue to have a positive ROI for several years. The ability to deliver training an optimal times has allowed our company to to more effectively manage our intra-day trends > > **Cons**: New product functionality does not seem to always function as designed. Great ideas with awesome potential to product additional savings, but it seems the functionality is put to marker without proper quality control or effective user testing ----- ### "Positive ROI, low TCO and short payback\!" — 5.0/5 > **Gene** | *28 August 2019* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: The ability to turn agent idle time into productive off-phone activities such as training or coaching. The reduction in labor hours of the WFM team in scheduling off-phone activities. Productivity metrics went through the roof once we turned the application on in the contact centers. > > **Cons**: There’s nothing to not like and from an engineering, s/w development and architecture perspective there is nothing in the con list that I have to add. > > We implanted the very first cloud to cloud integration between Intradiem and NICE WFM and the collaboration between the two companies and my team was nothing less than great\! My account exec, \[SENSITIVE CONTENT HIDDEN\] was always right there any time I had a question or concern. ----- ### "Powerfully customizable training delivery tool" — 5.0/5 > **Doug** | *7 August 2019* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The rules engine that is a part of Intradiem allows you to create some of the most intricate way to deliver training or other tasks to your staff. This tool does exactly what they say it does. > > **Cons**: For new users might take a little bit of time to dial in your rules for the perfect and seamless operation it can provide. Requires Administrators that understand not only the Intradiem system but how your business works. > > As a 24/7/365 Call Center, we needed to provide training to 2000+ employees while not creating high wait times for members calling us for their needs. This tool is able to find the slack time that develops everyday and allows it to be utilized for real purposes. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/147847/intradiem?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/147847/intradiem) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data