---
description: Review of Brand Embassy Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Brand Embassy | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Auto Dealership CRM Software](/directory/3171/dealership/software) > [Brand Embassy](/software/14836/brand-embassy)

# Brand Embassy

Canonical: https://www.softwareadvice.ie/software/14836/brand-embassy

> Brand Embassy is a cloud-based customer support platform that focuses on social media monitoring, social customer support and social media analytics. It monitors all of a company’s social channels—including Facebook, Twitter, LinkedIn and others—for brand mentions, customer complaints or any other comment requiring attention.


Brand Embassy is a full-featured customer support platform with all of the back-end functionality that support teams need to solve issues collaboratively. Team members can collaborate in real time, by messaging other members or departments and by attaching notes to specific cases, issues and clients.


Brand Embassy’s knowledge base application helps employees find the most frequently used support documents and shows standardized answers to common support questions.


Brand Embassy’s analytics and reporting features show which channels have the most activity, and what topics are most common on each of them. It is priced per user per month.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Ease of Use**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | - | ( Likelihood to recommend) |

## About the vendor

- **Company**: Brand Embassy
- **Location**: London, UK
- **Founded**: 2011

## Commercial Context

- **Starting Price**: US$29.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Brand Embassy offers a solution package to meet any business needs, each with the core functionality to provide customer service on social media, live chat and email. All prices are per user / per month when billed annually.

Hispter
Super
Enterprise
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop)
- **Supported Languages**: English, Spanish
- **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States

## Features

- AI/Machine Learning
- API
- Alerts/Escalation
- Automated Routing
- Autoresponders
- Batch Communications
- CRM
- Call Centre Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Configurable Workflow
- Content Management
- Contextual Guidance
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- File Sharing

## Integrations (10 total)

- Avaya Experience Platform
- Brandwatch
- Determ
- NiCE CXone
- SAP HANA Cloud
- Salesforce Service Cloud
- StreetSmart
- Talkdesk
- YouScan
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Auto Dealership CRM Software](https://www.softwareadvice.ie/directory/3171/dealership/software)

## Related Categories

- [Auto Dealership CRM Software](https://www.softwareadvice.ie/directory/3171/dealership/software)
- [Banking CRM Software](https://www.softwareadvice.ie/directory/336/banking-crm/software)
- [iPad CRM Software](https://www.softwareadvice.ie/directory/433/ipad/software)
- [IT Ticketing Systems](https://www.softwareadvice.ie/directory/1630/it-ticketing/software)
- [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews)
2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
3. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews)
4. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1723 reviews)
5. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (990 reviews)

## Reviews

### Review — 5.0/5

> **Vasilina** | *25 April 2017* | Internet

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/14836/brand-embassy)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-communications-mngt/brand-embassy-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/14836/brand-embassy> |
| en-GB | <https://www.softwareadvice.co.uk/software/14836/brand-embassy> |
| en-IE | <https://www.softwareadvice.ie/software/14836/brand-embassy> |
| en-NZ | <https://www.softwareadvice.co.nz/software/14836/brand-embassy> |

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