MineralTree TotalAP

Pros

I like that I may use it with Intacct fairly efficiently. My emails have gone down exponentially since we added MineralTree last year. With so many people offsite, plus with certain in-house authorizers known to lose paperwork, digital was the way to go. However, by using email to send invoices and get the approvals back, I felt like all I did was babysit my A/P email all day, not to mention that I had to stalk some people who simply refused to address the emails. Now I can have most invoices sent by email to my invoice reader account, which drops into MineralTree. I can access it ASAP, or let it read it. If the vendor has one approver, that's set up too, hence cutting down a lot of time attempting to get a simple code and approve done. Truly a time saver.

Cons

There are times I get shuttled into places I didn't attempt to go to, so the system will begin filling in account codes, the wrong approver, etc. Other times I sit waiting for my screen to move, which takes away some of the efficiency I got back from moving things out of email. About 30% of the time, I have to kill the tab, sign back in, and start over. There are times it's my fault because I clicked on something too quickly, but sometimes it just "happens". Glitches are fairly frequent compared to Intacct.

Pros

I love that MineralTree has allowed us to become a paperless system which also allows us to cut back on errors and missing invoices. We moved from NetSuite to MineralTree which also provided a faster way to process an invoice. With just a quick review and a few clicks the invoice is processed and ready for payment.

Cons

I don't like that the software adds purchase orders for a vendor that have been received but have nothing to do with the invoice. I also don't like that the software adds new purchase orders even if a purchase order is already assigned to the invoice.

Pros

We switched to MineralTree for accounts payable last year, and the review process for submitting invoices to Finance is relatively seamless. The layout and functionality are two highlights.

Cons

When there are multiple approvers or budget managers involved, the software can be slow to use, and really cause delays for paying invoices. Also, editing or fixing pre-loaded invoices is not easy whatsoever.

Pros

Customer service is always a phone call away and willing to solve any problem that we run into. Also the software has created much needed transparency for our organization and allowed for our app process to be mobilized and no longer require executives in the office to execute. Not only does the software pay for itself we also have saved hundreds on postage!

Cons

The software has its moments where it is clunky and we are not allowed to make minor changes with completely locking or unlocking editing powers. Also it does not enable the end users to fully track their invoices with as much breath as we would hope. Then there are the little system quirks like having to constantly refresh the keys. With having multiple organizations this become quite the task when they start dropping connection. Then the other pain point would be the bathing to our GL system utilizing GP. Payment batches are delayed a day, and the invoices are all posted to one day instead of their invoice date which would be preferred. Posting at month end with two open periods is a nightmare!

Pros

Very much like that it integrates directly with our accounting system (we use Sage Intacct). We also wanted a solution with very accurate scanning / input of invoices and that directly supported multiple payment methods. We have been very happy with Mineraltree and believe it has reduced our AP proocessing time by about 80%.

Cons

Overall we have been very happy with the software. It would be nice if you could email a copy of invoice directly from application when you need to refer it to someone for a question but overall this is a minor issue.

Pros

It has removed a lot of the manual work and allowed for a quicker more accurate process. It is also a great value for the money!

Cons

Sometimes we have syncing issues between NetSuite and the platform, but support is quick to respond.

Pros

Mineraltree is an easy to use interface with high powered tech behind it. It saves us multiple headcounts at a fraction of the cost while providing us accurate data quickly.

Cons

There is a lack of customisability which I view as both good and bad. While it hurts my user experience it shows a focus on creating a better overall product across all customers.

Pros

This is an amazing product- massively reduces manpower needed at every step of invoicing. Their OCR is fallible to error (as is all OCR) but they built a low-effort review step into the process that's usually handled by an admin who previously spent 10x more effort on invoicing, anyway.

The 'best' feature of this product is a 3 way tie between:
-automated workflows that automatically direct invoices to likely parties
-multi stage approvals, based on your company's spending policies
-payment method that lets your COO or CFO release as much/little money as they want, vendor by vendor

This product integrates with QuickBooks better than others I've seen.

Cons

This is a little pricey... but still worth the money. My complaint about the cost is based on the idea that this product is so efficient, management really needs to be prepared to shed headcount to justify the cost. Obviously a company serious about their bottom line will realize the value.

Pros

The customer service experience is top notch, the image capture system is above and beyond, and the automatically filled out invoicing information again saves time on every invoice.

Cons

Nothing I can even think of.

Pros

-The two way communication between our accounting software and MineralTree
-Real time updates
-User friendly
-no need to print checks on our end our log into the bank to set up ach batches
-minimizes the risk of duplicate payments as it automatically marks things paid in the accounting software

Pros

Mineral Tree allows the A/P process to flow flawlessly regardless of the location of my team members.

Cons

Applying a credit is tricky. I found a work-around but the feature could be improved.

Pros

MineralTree is very user friendly and the time your up and running from implementation to finish is quick.

Cons

Sometimes matching the vendor bills and payments in NetSuite can have issues but support team is very quick to respond.

Pros

Their customer service first and foremost, followed by the ease of use with the product.

Cons

The features that we would really like to see are still being developed. But who is patient in this day and age of technology?? :)

Pros

It is definitely helps a lot for our payable function.

Cons

credit memo sometime can be misaligned and will cause problems in outstanding amount in bills.

Pros

It is easy to use and easy to streamline the AP process

Cons

The feature for international wires needs to be added

Pros

The multi-tiered admin approval. This feature makes it easy for other accounting admin to approve invoices under a certain dollar amount or for invoices involving a little more verification, you can payment approvals to require more than one approval.

Cons

I don't like the new layout.

Pros

Easy to navigate. Friendly customer service.

Cons

Program can be glitchy at times. A few tweaks could make the program even more user friendly. Default itemization of all invoices

Pros

Fast Startup, easy to use interface. Replaces the need to scan A/P invoices and checks for archiving. Gives more research ability to users.

Cons

System is slow. lack of some basic tools to easily navigate. Have to use 2 logins for different roles, lack of intercompany functionality. Very hard to mass update vendor routing / approval rules. Needs to ability to designate full detail for certain vendors, summary for others.

Pros

Ease of use and implementation. Also, connects easily with bank account and ERP system.

Cons

Still feels like a small business so it's hard to get the updates or improvements we need on a timely basis

Pros

I like the ease of use and without very little training it is pretty easy to get up an running and use the system. I like the approval routing features as well as the ability to upload PDF's of the invoices for review as well as having them stored electronically for our records.

Cons

We do occasionally have some issues/bugs with getting MineralTree and Quickbooks to sync regularly as they should. We typically are able to troubleshoot the problem on our own and get it resolved quickly, but it would be nice if this was a smoother integration.

Pros

Ease of use

Pros

Connected to Netsuite.

Cons

Needs more work on reporting.

Cons

i like that its easy, good features

Pros

Easy to use, great customer support. The most beneficial part is not having to cut the checks

Cons

Lack of mobile support/responsiveness - Add this and you'll be a very competitive product.
Better User invoice approval process - Currently users have to submit an invoice, then approve. They should be able to submit and approve in the same step.

Pros

It's user friendly. You can store a lot of documents. It eliminates a lot of paper work for me.

Cons

The installation is not as easy as I thought.

Pros

The mineraltree system seems to be ahead of most. The sync capabilities with various accounting software has made invoice paying less cumbersome. The ability to scan invoices and able to search and retrieve for verification has been eased. Our approval process is a two part and being able to simply scan, submit, verify and pay has cut down on wasted time as well as wasted money. We currently use QuickBooks and have found the sync process is easy and fast. We are able to get vendors paid and payments posted quickly. The ACH payment process in the beginning took some getting use to but now that I am use to the process, it is my preference however not all vendors we deal with utilize ACH yet. Overall, we have been very happy with all mineraltree has to offer and all their improvements over the years.

Cons

It took some getting use to but as with any software there is a learning curve. ACH payments are the most difficult if you are syncing with Quickbooks and your bank. When a ACH payment is paid its not broken out in your banking reconciliation as to who was paid it is just an amount so if you have multiple ACH payments on the same day it is not clear who is paid what. I have learned to date my payments days apart as to not have this lump sum amount. I find it very simple now and just requires a payment date to be entered in mineraltree that separates ACH payments.

Pros

Easy to use, streamlined AP processes well, highly responsive customer service team, very collaborative and user-focused. Not a sign-up and never hear from them again kind of company - very engaged and a rarity in today's marketplace.

Cons

Would like the window pop-up for invoice entry to be larger so it fills more of the screen overall like the homepage does. Other than that, really no complaints to date.

Pros

The software was a snap to set up and use with QBO. Approvals are tracked, many less emails, and best of all there is no longer a need to file any paper records. Not seeing the stacks of filing to be done is the best feeling in the world.

Cons

There were many glitches in the beginning as the Mineral Tree team learned what was needed from our end. I still have some open issues from 2 years ago that they cannot solve, so it has become a work around on my side. Not a deal breaker. Credit memo application cannot be done within this software so that is an extra step. If we were a larger company, I would be hesitant about how much time I would have to babysit the process as there are many places where invoices could become trapped and not paid in a timely manner.

Pros

The ability to capture and retain documents for review and recovery has been a wonderful resource. Being able to streamline the review, approval, and payment process with such ease has made the accounts payable process mobile which works great with our company. Most of all the continued improvement of the software impresses me. MineralTree continues to strive to fill gaps and provided services that directly benefit the A/P process .

Cons

There is still an opportunity to solve the issue of vendors that require an additional document be included with a payment. These payments are currently still done manually outside of MineralTree.

Pros

Configuration is very logical, with sound separation of the different fiscal management responsibilities, vendor and invoice processing controls, and payment disciplines.

Great for remote or decentralized staffing environment

Process workflow is very straightforward

Thoughtfully designed in-process management tools and reporting options

Customer support staff have been very prompt and thorough

Cons

May create some process flow challenges for smaller staffed organizations that may lack the staff leveling opportunity for the different authorization and approval levels built into the platform. I think this can be readily addressed in the approach you take to defining how the process flow will work within your unique operating group.

Pros

The best part of the software is its ease of use. Setup was a breeze, and syncing is always on point. Invoice Capture is also a nice feature of the software helping assist with recurring bills that are easy to enter so we can focus on more complicated bill entry. Customer Service is incredible on the off chance there is a problem.

Cons

The biggest con I would say is its US only. If there was some way to have the software sync with our UK account as well it would be great.

Pros

I think the very best part of this product is the support team. They have resolved absolutely every issue I've ever had quickly, if not immediately. They are patient, friendly, smart, and fast acting! They improvise and are able to deliver quickly on big requests. 10 out of 10 stars for them!

Cons

The bill credit process needs help. I also cannot get POs in Netsuite to close after I've entered a bill in MT.

Pros

The product is great for a small business who uses quickbooks. You can assign approvers, and manage AP efficiently.

Cons

This software can be glitchy. I would like reports which tell me which invoices are stuck with certain approvers.

Pros

Low setup cost, great customer service which we have barely had to use, excellent training and updatees

Cons

Would like to see more enhancements to software/system and the ability to add documents to the system for specific vendor or inhouse use

Pros

We love the integration with Quickbooks Online! It adds the bill automatically, then matches it to the payment that comes through the bank. So much time is saved on manual entry.

Cons

There is a small period of time when you get up and running that the ACH function will take longer to hit vendor accounts (5-7 days rather than 2-3 days). Once you get over that stage, it works great.

Pros

Integrated very well with accouting package (Sage Intacct). We were able to get up and running quickly. Like that it is an end to end solution: invoice capture, routing and payments within one application.

Cons

Very little that we don't like. Would be helpful to be able to message and/or email staff on questions about an invoice while in application.

Pros

Mineraltree Invoice to Pay greatly reduces the workload on accounting departments by automating much of their AP functionality. It provides a solid platform for documentation, and greatly reduces paper consumption while all but eliminating checks.

It also integrates easily with NetSuite, and has good pre-deployment support from their support team(s).

Cons

Like most cloud-based solutions, it can and does slow down from time to time. If your organization is moving from on-premise software into the cloud, this is a fact of life that you will learn. In fairness, MineralTree is no worse than any other cloud platform, be it NetSuite or any other. I state this simply to help set expectations and to help others avoid disappointment.

Pros

The combination of easy capture with the approval process. Paying the invoices in addition is just a great plus. Getting all three in one solution is going to be a big help.

Cons

I think the user interface is very plain in a few areas. The "Search" screen is very crude by today's standards though it is adequate. And while I understand the need for security, for anyone who works with the application all day the 5 minute timeout is a significant inconvenience. Complex passwords, two factor authentication are all reasonable to get logged in. However, once logged in there has to be some latitude for the customer to determine that their workstation is in a secure location and that the timeout can be increased.

Pros

The easy way of invoice captured and payments to domestic accounts though credit card or ACH. Also very good synch with our accounting system Netsuite.

Cons

the synch of the Credits from Netsuite to MT is always an issue. We need to contact their customer service to help fix.

Pros

Solid internal control and separation of duties. Also speed at which new features and functionality are delivered.

Cons

Too many clicks to review the history and detail on a paid invoice.

Pros

The process of synchronizing payments with QuickBooks, and processing payments is easy to use and slick.

Cons

There have been several times when synching with Quickbooks has been significantly delayed that have hindered our workflow. Other than this, great product.

Pros

MineralTree eliminated our paper check system.
The user interface is intuitive.
The dual authentication process ensures system security.
Invoice validation by responsible parties is quick and easy.
Invoice approval by department heads, executives and board members can be done remotely.
Invoice payments have short turnaround time when needed.
MineralTree has made changes based on customer feedback.
Integration with our accounting software has been streamlined without dual entry for AP.

Cons

The refresh process is slow when approving invoices for final payment.
Viewing multiple invoices for payment could have better navigation.
When paying invoices, I have to scroll to see the approvers (icon) for every invoice. Should be moved up to be visible without scrolling.

Pros

I can access it from home

Cons

the timing in syncing with our erp

Pros

The ability to have multiple vendors send their invoices to one repository versus me having to send everything in. Also, that, for the most part, checks are being cut someplace else.

Cons

It is a very clunky software. It takes a while for pages to load or won't load at all so have to refresh the page. It's hard to navigate back to the page you were looking at RIGHT before, you always seem to have to go back to the home screen. Example- I want to review invoices for Company A. Instead of being able to click from one invoice to the next, I have to go to the search tab and re-find that company to go back to the company page, find the invoice I was looking for. Each time i'm looking at a company. Also,

Pros

Not having to file invoices and mail out checks.

Cons

The inability to make certain changes once an invoice has been posted.

Pros

The automated capturing of the invoices, the time saved, and most importantly the customer service/MT team.

Cons

The inability to easily search for past vendor payments & invoices, from the invoice posting screen.

Pros

The amount of time it saved from cutting manual checks.

Cons

We've had issues when working with it in QB's hosted on Right networks. However, the customer support has been fantastic!

Pros

this makes my life so easy when it comes time for me to review and approve invoices. I love it.

Cons

it has a basic layout, but nothing major here.

Pros

Makes managing the A/P function infinitely easier. Electronic approvals for invoices and payments are a must today. Goodbye email approvals, printing invoices, filing paper, so on. I started a new job and wanted to implement this quickly and MineralTree delivered. Intuitive to use once you get used to it. We spend so much less time and effort doing A/P because we have this tool.

Cons

Customization of layout would be nice to have, such as our company logo. I believe this is available for the larger tier customers but not for smaller companies.

Pros

The system captures almost all of pertinent invoice details and creates a journal entry for you. Additionally, it allows for level of QA and approval that was a much need control.

Cons

The system does not currently allow for Credit Memos to be synced with QuickBooks. Also the reporting has improved but could use some more refinement.