--- description: Review of ServiceWorks Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ServiceWorks | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Arborist Software](/directory/4123/arborist/software) > [ServiceWorks](/software/148975/serviceworks) # ServiceWorks Canonical: https://www.softwareadvice.ie/software/148975/serviceworks Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.ie/software/148975/serviceworks?page=2) > ServiceWorks is an all-in-one field service management software platform built for service businesses that need to manage the complete service lifecycle—from the first customer call through scheduling, dispatch, parts ordering, job completion, invoicing, payment, and follow-up. Designed for appliance repair, HVAC, plumbing, commercial food equipment service, and other field service organizations, ServiceWorks connects office staff, technicians, managers, customers, and suppliers in one system. Businesses can reduce manual work, improve technician productivity, gain better visibility into operations, and improve customer experience. ServiceWorks includes scheduling and dispatch tools that help businesses manage technician calendars, service areas, skills, availability, capacity, and workload. Dispatchers can assign and reschedule jobs while technicians receive job information through the mobile app. The platform supports service calls, estimates, work orders, invoices, recurring services, service contracts, and memberships. Customer history, equipment information, service notes, photos, documents, parts, payments, and communications remain connected to the service record. A key strength of ServiceWorks is its integrated inventory, parts, and purchasing workflow. Service businesses can manage inventory across warehouses, trucks, and locations while creating purchase orders directly from jobs. ServiceWorks integrates with major parts distributors including Marcone, Encompass, Reliable Parts, and Sundberg, allowing users to place parts orders without leaving the ServiceWorks system. Parts purchasing is connected directly to the service workflow. When a required part is ordered, a job can automatically move to Waiting on Parts. When the part is received, the job can automatically transition to Ready to Be Rescheduled, helping eliminate manual status updates and preventing jobs from being forgotten. Businesses can also notify customers when parts arrive so they can schedule the return appointment. ServiceWorks supports receiving, returns, purchase orders, inventory transfers, barcode workflows, truck inventory, cycle counts, and detailed parts tracking, improving control over inventory and purchasing. For appliance repair and warranty service organizations, ServiceWorks supports warranty workflows and integrations with industry platforms including ServiceBench and ServicePower, so companies can manage COD and warranty work in one platform. ServiceWorks also includes customer communication tools such as SMS, appointment reminders, customer portals, estimates, invoices, payment processing, recurring billing, forms, reporting, dashboards, commissions, and accounting integrations. Integrated payment capabilities allow businesses to collect payments in the office or in the field and connect payment information directly to jobs and invoices. ServiceWorks mobile applications give technicians access to schedules, customer information, equipment history, job notes, parts, forms, photos, estimates, invoices, signatures, and payments in the field, with online and offline capabilities for limited connectivity. Managers can use ServiceWorks reporting and analytics to monitor operational and financial performance, including technician productivity, job status, receivables, inventory, parts usage, commissions, service performance, and key business metrics. ServiceWorks is built for companies that have outgrown disconnected scheduling, accounting, inventory, purchasing, and communication systems and want a field service platform capable of supporting more sophisticated service operations. By bringing scheduling, dispatch, CRM, work orders, inventory, purchasing, warranty, mobile field service, customer communication, invoicing, payments, reporting, and automation together, ServiceWorks helps service businesses improve efficiency, maintain operational control, and scale. > > Verdict: Rated **3.6/5** by 115 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.6/5** | 115 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 3.6/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Service Works - **Location**: Chesterfield, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$948.00 - **Pricing model**: Per User - **Pricing Details**: Build your own package based on features you select. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - AI Image-to-Text - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Address Book - Alerts/Notifications - Appointment Management - Appointment Scheduling - Asset Tracking - Attendance Management - Attendance Tracking - Audit Management - Audit Trail ## Integrations (19 total) - Dispatch - Google Calendar - Google Maps - Mailchimp - NMI Payments - QUO - QuickBooks Online - QuickBooks Online Advanced - Quo - ServiceBench - ServicePower - Shopify - Square Payments - Stripe - Twilio ... and 4 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Arborist Software](https://www.softwareadvice.ie/directory/4123/arborist/software) ## Related Categories - [Arborist Software](https://www.softwareadvice.ie/directory/4123/arborist/software) - [Electrical Contractor Software](https://www.softwareadvice.ie/directory/3965/electrical-contractor/software) - [Field Service Mobile Apps Software](https://www.softwareadvice.ie/directory/1875/mobile-app/software) - [Cleaning Business Software](https://www.softwareadvice.ie/directory/613/maid-service/software) - [Carpet Cleaning Software](https://www.softwareadvice.ie/directory/3521/carpet-cleaning/software) ## Alternatives 1. 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Would like to see each job ticket be treated as a separate job, not a job within the account meaning when a note is made, if the job number is not referenced, the note is associated with the account number and not the job number. Also, when updates are made, they come as a surprise at times. The system generated reporting can sometimes be an issue - some do not generate properly. When attempting to populate by "Jobs Custom Field" information does not populate. > > Service works has assited in streamlining customer records which helps a lot with response times and customer satisfaction. ----- ### "ServiceWorks is worth every penny and more" — 5.0/5 > **Michael** | *15 April 2025* | Construction | Recommendation rating: 10.0/10 > > **Pros**: The app is great for our on site installers and the reporting for our accountant is easy. The templated notifications are very good. > > **Cons**: Implementation was challenging and the notifications set-up took some time to get it all working. The emails and back end set up were the most challenging. > > I would recommend this product to any small business. We have a very good database and I am quite happy with the consistency of our client experience\! ----- ### "Unfulfilled Commitments and Persistent System Problems" — 1.0/5 > **Warren** | *3 March 2026* | Consumer Services | Recommendation rating: 2.0/10 > > **Pros**: What I appreciated most was the concept behind the software. The vision of a unified platform that seamlessly integrates part ordering, scheduling, dispatching, and customer communication is exactly the kind of streamlined solution our workflow needs. Unfortunately, the actual experience has fallen short of that promise and has often been more frustrating than functional. > > **Cons**: What I found most challenging was the gap between what we were promised and what we actually experienced. We were assured that our data would transfer seamlessly from CDA and that the transition would be issue‑free. Instead, we lost visibility into hundreds of jobs and customers, which forced us to scramble to re‑establish contact, resulted in lost business, required refunds, and put us in the position of having to apologize to both customers and warranty providers who were unintentionally left without communication during the onboarding process. > > My overall experience with ServiceWorks has been marked by a sense of being misled. Whenever we raised concerns or tried to discuss how to address ongoing issues, the conversation consistently shifted toward suggesting that we were misusing the system or expecting more than what had been clearly communicated as essential to our daily operations. Instead of collaborating on solutions, we were repeatedly asked to justify why we needed functions that had already been identified as critical and were part of the original commitments made to us. Several operational challenges have made the platform difficult to rely on. Jobs are frequently assigned incorrect statuses, and the system contains an overwhelming number of job buckets and status options—many of which are unnecessary and create confusion for both office staff and technicians. Our dispatch team has repeatedly requested that the map feature function as originally described: allowing us to view a technician’s route, see unassigned jobs, and assign them directly from the map. Despite this being a key selling point, we were later told that achieving this would require months of preparation and was not feasible in the near term. The ordering process remains disorganized, and after the initial onboarding period, support has been minimal. Taken together, these issues have made the system difficult to use across the office and in the field. Overall, I am highly dissatisfied with the service and wish the platform aligned more closely with the user‑friendly, fully integrated solution that was originally presented. ----- ### "Happy Customer" — 4.0/5 > **Richard** | *16 April 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The team at ServiceWorks are easy to deal with and very responsive. > > **Cons**: When we first started we had to change a few processes but we have streamlined them now and are happy > > Overall, ServiceWorks is a user friendly software that allows us to complete our work with out having to worry about the amdin side of our business. ----- ### "Jackson Home Appliance Heating and Cooling." — 5.0/5 > **Kelly** | *21 April 2025* | Business Supplies & Equipment | Recommendation rating: 10.0/10 > > **Pros**: The cost compared to other providers is hands down the best value out there. No one else can come close to Service Works. Tech support is almost always instantly addressed. They are very helpful and actually answer your phone calls or service tickets in a impressive, timely manner. > > **Cons**: I don't like with the new update the pop up job review box used to let me view the service performed, which was very helpful and also it stopped showing the amount with tax. Before you could see both of those. updates should add to, not take away. > > Very satisfied. Highly recommend. It does everything I need and them some and it cost for our small company can't be beat. With a dozen techs in the field all their jobs are scheduled and managed well. My invoices and statements are easy to send out. Job tracking and mapping are easy. We can even order parts directly from the ap. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.ie/software/148975/serviceworks?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/148975/serviceworks) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data