--- description: Review of Quvu Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Quvu | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Auto Dialer Software](/directory/1564/auto-dialer/software) > [Quvu](/software/151402/quvu) # Quvu Canonical: https://www.softwareadvice.ie/software/151402/quvu > Quvu is a cloud-based call center solution designed to help businesses streamline processes related to predictive dialing, targeted campaigns, workforce management, call recording and more. Professionals can create or edit call queues and gain visibility into campaign sales, abandoned calls and Do Not Call (DNC) compliance metrics on a centralized platform. Quvu allows supervisors to monitor agents' performance during calls and use the search functionality to retrieve call recordings based on number, agent, queue, disposition, data or file source and campaign. Administrators can analyze key performance indicators (KPIs) and visualize data in the form of graphs according to requirements. Additionally, its preview dialer enables professionals to view important customer details before calls to improve overall retention rates. Quvu lets businesses download call recordings and configure secure access permissions for staff members using passwords. Pricing is based on customers' requirements and support is extended via phone, email and other online measures. > > Verdict: Rated **4.2/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 5 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Pebbletree - **Founded**: 2005 ## Commercial Context - **Starting Price**: £99.00 - **Pricing model**: Per Feature - **Pricing Details**: Contact Goldfish Telecom for pricing details - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United Kingdom ## Features - Agent Interface - Alerts/Escalation - Answering Machine Detection - Archiving & Retention - Auto-Dialer - Automated Routing - Automatic Call Distribution - Blended Call Centre - CRM - Call Centre Management - Call Disposition - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scheduling - Call Scripting - Call Tagging - Call Tracking Metrics - Call Transfer ## Support Options - Chat ## Category - [Auto Dialer Software](https://www.softwareadvice.ie/directory/1564/auto-dialer/software) ## Related Categories - [Auto Dialer Software](https://www.softwareadvice.ie/directory/1564/auto-dialer/software) - [Predictive Dialer Software](https://www.softwareadvice.ie/directory/1758/predictive-dialer/software) - [Call Tracking Software](https://www.softwareadvice.ie/directory/3509/call-tracking/software) - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) - [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software) ## Alternatives 1. [RingCX](https://www.softwareadvice.ie/software/24307/ringcentral-contact) — 4.2/5 (253 reviews) 2. [JustCall](https://www.softwareadvice.ie/software/75453/justcall) — 4.1/5 (223 reviews) 3. [Dialpad](https://www.softwareadvice.ie/software/74028/dialpad) — 4.2/5 (562 reviews) 4. [Aircall](https://www.softwareadvice.ie/software/77031/aircall) — 4.2/5 (458 reviews) 5. [ZIWO](https://www.softwareadvice.ie/software/52205/ziwo) — 4.7/5 (108 reviews) ## Reviews ### "A trusted partnership\!" — 5.0/5 > **Michael** | *27 January 2021* | Environmental Services | Recommendation rating: 10.0/10 > > **Pros**: QUVU is an incredibly powerful tool that can adapt to the needs of the business regardless if you are running inbound/outbound or specific campaigns then this is the tool for you. We moved all of our business to remote working in March 2020 due the global pandemic and the QUVU platform has never failed us. Our staff can use it with ease, our management team use the data to constantly improve the business and I can't recommend this platform enough. > > **Cons**: There are no cons as we work in close partnership for development and improvements. > > The software is great, the service is out of this world. The team are so patient in helping myself and my team to understand how it works and how to get the best out of our contact centre operations. If a report doesn't exist then we chat together and if it is possible it's created. If we're not sure of how to run a campaign etc then we trust the expertise of QUVU in their approach and judgement and the results have been excellent so far. ----- ### "Good enough for Business" — 5.0/5 > **Md Golam** | *28 July 2021* | Higher Education | Recommendation rating: 8.0/10 > > **Pros**: I like how nicely this software is designed. The UI is actually very simple to navigate. And the options are immense. > > **Cons**: They could improve more human contact. The staff number can be increased. But overall, it does its job pretty well. > > I love how versatile this software is. It does its job. ----- ### "poor service overall" — 2.0/5 > **Keiron** | *15 October 2021* | Telecommunications | Recommendation rating: 0.0/10 > > **Pros**: the dialler looks slick and is easy to use > > **Cons**: slow for calls, voicemail pick up is not good reporting is not automated and is poor > > Had a dialler with this company for a few years, upon coming to the end of the contract the company changed the terms of the contract, by only offering 24 months or 36-month contracts, they tried to trap me and did not allow me to continue on a rolling basis, I, therefore, moved suppliers. When I signed up the system had some good features and I stayed with the company for ease, upon comparing the market I found lots better options ----- ### "Quvu Review" — 4.0/5 > **Kev** | *29 January 2021* | Outsourcing/Offshoring | Recommendation rating: 8.0/10 > > **Pros**: Very simple and very effective. No real adaption period necessary for the staff > > **Cons**: Nothing stands out here but there is always room for improvement > > Any issues that we have are resolved incredibly quickly. Both me and my staff have great rapport with all of the staff at Quvu. Very positive experience overall ----- ### "Great Value" — 5.0/5 > **Paul** | *11 February 2021* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Ease of set up and great user interface, good to manage teams > > **Cons**: Would like some bespoke features. and possibly an FAQ section > > overall experience good. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/151402/quvu) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data