About Pulseway
Pulseway pricing
Pulseway does not have a free version but does offer a free trial. Pulseway paid version starts at US$0.76/month.
Alternatives to Pulseway
Pulseway Reviews
Feature rating
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Feature-Rich, Easy to Use, and Very Innovative!!
The Pulseway Team will work hard with you to get you up and running, the agent is light, deployment is straightforward and easy. Virtually all the tools you might need are there. It has both a dashboard application that runs locally as well as a Web Interface. Remote access and control are good. The Pulseway Help site: https://www.pulseway.com/resource-centre is a good resource.
Overall for the price, Pulseway is an exceptional value.
Pros
What I like about Pulseway is that it is easy to use. When you open the console and go to a machine, you can plainly see all the options available to push software, execute DOS or PowerShell commands, send a message to the user, remotely control the PC, scope its hardware, check what software is installed. Its all there, easy to get to and easy to control. Also, Pulseway offers Webroot as a AntiMalware option. Webroot is light and fast and does the job. Our users never complain that our anti-virus software is causing their systems to slowdown or become un-useable. Oh and the Pulseway mobile app is revolutionary!
Cons
One feature that we have some issues with is the is integration between Pulseway and Webroot. When it works it works great, but here and there on a few systems the PC, Pulseway, and Webroot don't agree as to whether Webroot is installed or not. The fix to this is to do a comprehensive manual cleanup/uninstall and try again.
Tech support could be more responsive. I miss the old days when you could call and get help for almost any product, but that's not the norm anymore. Once you get hooked up with a Pulseway technician, they will work with you to resolve your issue.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
ICT Empire review on Pulseway
Overall im happy - looked at other RMM providers and so far im happy to stick with Pulseway.
Pros
Easy to Implement and easy to use - very nice and clean GUI.
Patch management is great - the other extra features look amazing and will be trying those soon.
Security - after reading the Security Policy white papers - i feel more at ease that my clients data is secure.
What i love most is the fact that the Pulseway team are all ears - always keen to hear what their clients want and need - Also the fact that they are continuously updating/upgrading and adding new features.
Cons
No real cons at the moment - they are always keen to assist if i have any issues, which i haven't really had yet.
I would like to have ESET integrated into Pulseway - but they are looking into that.
Alternatives Considered
ManageEngine ServiceDesk Plus, N-sight, Atera, NinjaOne and ConnectWise AutomateReasons for Switching to Pulseway
Great value for Money Clean GUI and easy to implement - dont need hours and hours of training each time i have a new IT technician. Great support team - they are always keen to help wherever possible. I have not once ever heard "sorry, we cannot assist as that is our policy" as i usually get from other providers - They will ALWAYS make a plan to assist you - That alone is golden.- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Pulseway
I've used several different systems like this and Pulseway's UI and functionality is top notch. As always for software there is room for improvement, but they have been working towards stable and useful additions to the software and I'm hopeful for the future. My Solution Specialist representative is great to work with and is always helpful!
Pros
Very nice improvements since version 6.0. The organization of the logins and systems is much nicer and easier to use since v.5. Also having the integration for antivirus and 3rd party patches is a very nice to have.
Cons
-Sometimes the service times out and disconnects from the server and the service will need to be restarted.
-Can't save or locate the webroot product id in pulseway. You have to login to the dashboard of webroot to get this.
-needs an at a glance note on each system to identify primary user of system.
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Pulseway Is The Best
I started using Pulseway when I worked at an MSP. When I became the Technical Director of the company I work for now, implementing Pulseway was one of the first actions that I took. It enables me to monitor my systems, monitor for issues, and support my users regardless of where they are or where I am.
Pros
I like that Pulseway is big enough to be feature rich and stable but not as big as some of the other players in the space that attract attention and have been breached (looking at you SolarWinds).
Cons
They're a bit sales pitch-y, even though I've made it quite clear that I'll contact them if/when I need them. Lately they have been sending alerts to my as if they are actionable issues that I need to address. Not a fan of that in my free time.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Product is solid, support can be hit-and-miss
Used the product for years on the Pro version, until I was forced into a non-optional upgrade to the Teams plan. The forced transition process could not have been more poorly planned on the part of Pulseway, and burned me bad enough that I migrated all of my endpoints to a different product. If you start out on the Teams plan perhaps you'll have a better result, just pray that they don't decide to forcibly change you to something new or different a few years down the line.
Pros
Custom scripts, cross-platform compatibility, custom alerts
Cons
Core Pulseway software is excellent and reliable. Some of the peripheral things are less than stellar. The AV integration feels just a bit janky (Kaspersky in particular), and difficult to deploy custom whitelists and exclusions that work.
Alternatives Considered
TeamViewerReasons for Switching to Pulseway
I initially chose Pulseway over the competition due to the attractive price point and features. I left Pulseway due to abysmal customer service, and forced upgrades on my account.Related categories
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