PracticePanther Legal Software

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About PracticePanther Legal Software

PracticePanther is the highest-rated, easiest-to-use, law practice management software on the market. Join tens of thousands of law firms across 170+ countries relying on PracticePanther to optimize their workflows and boost productivity daily. Try it free, no credit card needed. PracticePanther is an all-in-one, cloud-based legal practice management solution built for small to large practices specializing in areas including bankruptcy, personal injury, family, divorce, estate planning, litigation, criminal law, and many more. The platform enables users to seamlessly manage clients and cases, collaborate on documents, create automated workflows, send invoices, receive payments, and much more all in one tab. Additional key features include case management, contact management, document management, calendaring and docketing, time tracking, billing and invoicing, trust accounting, CRM, and payment processing. iOS and Android users can take the show on the road with our best-in-class mobile app. With a responsive and intuitive design, you can work from any device, anywhere, anytime. PracticePanther can be integrated with calendars and email, Box, Dropbox, QuickBooks, PayPal, and many more. Pricing is per user per month. Best-in-class support is provided via an online forum, phone, email, and chat.
PracticePanther Legal Software Software - PracticePanther Dashboard
PracticePanther Legal Software Software - PracticePanther Time Entries
PracticePanther Legal Software Software - PracticePanther Activity Tracking
PracticePanther Legal Software Software - PracticePanther Invoicing
PracticePanther Legal Software Software - PracticePanther Calendaring
PracticePanther Legal Software Software - PracticePanther Document Management
PracticePanther Legal Software video
PracticePanther Legal Software Software - PracticePanther Dashboard - thumbnail
PracticePanther Legal Software Software - PracticePanther Time Entries - thumbnail
PracticePanther Legal Software Software - PracticePanther Activity Tracking - thumbnail
PracticePanther Legal Software Software - PracticePanther Invoicing - thumbnail
PracticePanther Legal Software Software - PracticePanther Calendaring - thumbnail

PracticePanther Legal Software pricing

PracticePanther Legal Software has a free version and offers a free trial. PracticePanther Legal Software paid version starts at US$49.00/month.

Starting Price:
US$49.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to PracticePanther Legal Software

PracticePanther Legal Software Reviews

Feature rating

Value for Money
4.6
Functionality
4.5
Ease of Use
4.6
Customer Support
4.6
5 reviews of 508 View all reviews
Thalia
Thalia
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/12/2017

Working with Practice Panther

The user-interface is designed for quick and easy navigation. You can look at your dashboard and very clearly see everything you need to know for your day to run smoothly (well as smoothly as possible). It is cost effective and the onboarding and training are taken care of with Practice Panther's incredible customer service.

Pros

Before PracticePanther we had started an Excel spreadsheet to log our contacts for conflicts checks. We created a joint email account with Gmail so our email would be centralized and that also gave us a central calendar that we all had access to in order to set appointments, record deadlines, etc. We also created a Dropbox account for file storage.

While everything was low cost or free, all the parts felt scattered. PracticePanther pulls it all together in one beautiful, user-friendly interface. Now, instead of having to pull up 5 or 6 different apps/websites, we are able to pull up just one site and have everything right there. All of the components of PracticePanther are really easy to use. The entire program is designed for efficiency and ease of use. Color-coding allows you to see and understand your financial details in mere seconds. Tasks, events, and timekeeping are easy.

Cons

I would like to see the software integrate with more programs. Quickbooks is great, but my brain works better with Wave Accounting; LawPay is great, but being able to integrate with PayPal also, would be even better. However, these are minor things and not worth seeking a different program I like as much as Practice Panther. I had shopped around quite a bit before choosing Practice Panther; I doubt I would find anything I like as much.

Hands down, our favorite thing about PracticePanther is the superior support staff. If you have a problem and leave a message after hours in the chat box, you get a response generally within the hour. There is also training videos and a help center that will help you find the help that you need.

Response from Paradigm

Thalia, I am so happy to let you know we are about to release our new API and Zapier integration, which will open the door to MANY more integrations. We highly recommend LawPay for a number of reasons, but if you must use PayPal, we do have an integration available. We will reach out to you to show you how it works. Thank you so much!

Replied 20/12/2017
Paige
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 19/8/2021

Great Software - Would be Lost Without It, but there are still some kinks to work out.

My overall experience is amazing. I love this software and it makes my life so much easier. I would recommend to anyone with a law firm.

Pros

I love how seamless this software makes my practice. It is so user-friendly. The client portal is wonderful, and I love how the accounting features are organized. Customer service is amazing. The templates feature saves me countless hours. The tasks feature really keeps me on track. I love how you can link relationships, create emails that sync automatically with the matter, and create events that send text notifications to clients. The support is quick and always friendly and helpful. The e-signature feature is also really cool.

Cons

(1) the phone app should be able to have multiple timers up at once, so you can go back and forth between working on different projects, like the desktop version.
(2) The "history" section at the bottom of matters should include time entry descriptions. I cannot stress that enough. I do not use the "history" section at all as it is currently operating, but it would be invaluable if that one change was made! If time entry descriptions were included, the "history" section would actually tell me the history of the work that's been done on the matter.
(3) We need a better text integration that's part of Practice Panther, so that clients can text us through the software, or something like how we can create a new email that links with the matter, but for texting.
(4) Company contacts - love the idea, but when you link a subordinate member of a company contact to a matter, the only email address you can actually auto-populate is the number one contact of the company contact. It's very annoying. I've had to create separate individual contacts for all the members of a company contact. Like for court services, I would like to be able to have all the employees of court services under the Court Services company contact, and then be able to link the particular officer assigned to supervise my particular client. But right now I have to link the court services company contact AND the individual contact to be able to send emails to the correct officer.

Alternatives Considered

Clio

Reasons for Switching to PracticePanther Legal Software

I felt like Practice Panther was just as good as Clio, but more cost appropriate for my smaller firm. Also, I liked that I always have the option to figure things out myself, or with a virtual helper, instead of having to call support. The same was true with the purchasing experience. I didn't get bombarded with phone calls, but I knew someone would be available to speak with me if I wanted to have a conversation. I felt that spoke volumes to the kind of company you are and the understanding and respect you have for your customers' time.
Danielle
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
4
Customer Support
2

3
Reviewed on 31/7/2020

Loved it at first, disappointed after 6 months

I purchased PracticePanther about 6 months ago, and I was initially very happy with it. I hadn't used a practice management software before, so it felt pretty life-changing. The platform felt intuitive and user-friendly, and it simplified everything from time tracking to billing. However, after 6 months of use (and data loss), I have become increasingly frustrated with PP and have finally made the (costly and inconvenient) decision to switch to Clio. There have been a lot of glitches with the platform and things that don't work intuitively. But the most frustrating and costly glitch occurred when I downgraded my plan to the "middle" plan, and it somehow deleted all the custom rates I had set for each matter. No one at PP could figure out why this happened or how to undo it, so I spent half a day re-reviewing engagement agreements, and re-creating new matter rates -- in addition to spending an hour or so on the phone with PP customer service and sending emails explaining the issue (and didn't even get a response). The "solution" PP offered was to upgrade me back to the higher level for one month (about a $30 value)! That provided absolutely zero benefit to me (I downgraded because I didn't need the features from the highest plan). The amount of money I've lost using PP has been in the thousands! I've switched to Clio now, which seems better so far.

Pros

That it made time tracking and billing easy

Cons

Too many glitches in the software that caused serious issues with my pricing and billing

Alternatives Considered

Clio

Reasons for Switching to PracticePanther Legal Software

The interface seemed more intuitive and seemed more geared toward transactional law (rather than litigation)

Response from Paradigm

Hi Danielle. We appreciate your honest feedback on PracticePanther and are using it to better support our customers going forward. We apologize for the inconvenience you experienced with our plan downgrade experience. Our engineering and support teams are working hard to address this issue so this doesn't happen again. If you need any help exporting your data, please feel free to reach out to us. We want to make what is left of your experience with us as easy and smooth as possible. I wish you the best of luck and want you to know that should you ever be willing to try us again, we'll do our best to make it a world-class experience.

Replied 11/8/2020
Lauren
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 28/3/2024

Law Firm Owner

I researched and tested several similar law practice management programs, having never been exposed to anything prior to opening my own firm (old firm used calendar and a phone book, combined with Outlook). I found PP to be the easiest to implement, learn the features (and plenty of online guides and tutorials) and most cost-effective option!

Pros

The ease of PP is paramount! I have found it very simple to use, invite clients to use, and for staff to train and use.

Cons

I dislike the cost of using PP to collect credit card payments from clients, and I dislike that I cannot assign more than a single email to a client account/matter.

Alternatives Considered

Dropbox Business , Clio and Google Meet
LaJoyce
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 16/7/2021

Long Term PracticePanther User

It has been a wonderful experience.

Pros

I've been a PracticePanther user for four years now. The most important factor in my selecting PracticePanther was the ease of use. With my prior software, I had to hire independent contractors and pay for "maintenance agreements" just to have access to the help desk. With PracticePanther, their support team can assist. More important, they have videos that will walk you through the process of setting up the various systems and integrations. Finally, I love the integrations. PracticePanther integrates with Microsoft Office, Box, Dropbox and Quickbooks. Your information stays in it's original locate with seamless access from PracticePanther.

Cons

Initially, there was a big push to produce new features. I'm not seeing new features coming out as frequently. However, I would note the quality of the new features, e.g., workflows with conditional logic and e-signatures.

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